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    Public Storage

    3.6 (15 reviews)
    Open 6:00 am - 9:00 pm

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    Store with no one in it

    I'm sitting here in the parking lot as I type this. I got here today at 5:45pm. They close at 6. I rushed here from work to pay my storage unit that is past due. No one is in the office and hasn't been since I pulled up. I don't get many opportunities to come do this and when I finally do, there is no one here to help me. I am extremely agitated. Seems like someone took it upon themselves to close early. Unacceptable. If I could give this place 0 stars, I would. So unprofessional.

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    4 years ago

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    2 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    13 years ago

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    9 years ago

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    7 years ago

    Chanel was very helpful this morning although she is 8 months pregnant and working by herself, she's very professional. Thanks Chanel.

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    8 years ago

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    8 years ago

    Joey B was so helpful, explained everything honestly. And set us up with a unit to meet our needs. Is really a people person.

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    9 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    Review Highlights - Public Storage

    We've also gotten to know Blair as he helped us with a new unit and we see him almost every time we go to facility.

    Mentioned in 2 reviews

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    Extra Space Storage - Office

    Extra Space Storage

    (9 reviews)

    Usually I wouldn't take time to write a review like this, but I do so as a serious warning to other…read morepotential customers. My experience with Extra Space Storage was a stressful, unrelenting battle against an opportunistic force. I started off renting a space from them for $79/month. This was not my first time renting storage space and I knew that if you're not careful, the rate may unexpectedly rise. I asked the salesperson if there would be an increase in rent and when I might expect it. They said if I paid in advance, I could prolong my time without an rent increase, but I should expect one in about a year. "But don't worry," they said, "it won't be anything substantial. Maybe $10 a month more." In January 2021, the rent went from $79/month to $85/month. That's reasonable. But then in September of 2021, the rate jumped from $85/month to $159/month. I fought this tooth and nail, talking to the east coast head of Extra Space Storage. I asked him and anyone I could talk to how they could rationalize an 87% increase in rent. No one could. He offered to bring it down to $149/month. I had spent hours omn the phone, writing emails, writing letters and it helped me save $10/month. It occurred to me that about that time was when rent moratoriums were being halted across the country. Tenants who couldn't afford to pay back rent after the pandemic moratoriums were lifted, were now being evicted. That meant more money for storage companies. The unregulated storage companies became pandemic profiteers. Truly disgusting. By the time I was able to move out of the unit for good in July 2023, my formerly $79/month unit was now $220/month. This is immoral. This is corrupt. How do these people sleep at night? IF YOU'RE THINKING OF USING STORAGE, GO WITH A LOCALLY OWNED BUSINESS.

    We had a storage space at the Towson location for years. We never had or heard of issues with…read moresecurity. The place was always clean. Once I locked my unit without closing the hasp without knowing it meaning that it was locked in an open position. Extra Space Storage noticed this on one of their walk through. They removed my lock and replaced it after securing the unit and notified me right away. I didn't realize they did these security checks but was glad they did! This is a climate controlled facility and we stored artwork as well as other things. We didn't suffer damage to any of our belongings in the years that they were stored there. I highly recommend this facility especially if you need to store things in a climate controlled environment.

    Public Storage - selfstorage - Updated May 2026

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