Two weeks ago someone cut through the mesh ceiling, entered my storage unit through the ceiling,…read moreand rummaged around in my belongings. There doesn't ever seem to be an employee at the location, so I reported it at a different location and was told that a district manager would call me. They called once and left a message, but I keep calling back and cannot get them on the phone and they haven't called again. Meanwhile, they also haven't fixed the ceiling, so my unit is not secure. DO NOT RECOMMEND. UPDATE: After calling every day for a week, someone finally called back, but it was a regular worker that said that he was not empowered to do anything. He said that he could write up "my concerns" in an email to the district manager. The district manager was the one supposed to call me. UPDATE 2: I gave up and moved to another storage unit company. A regular worker checked me out and I showed her the gaping hole in the ceiling as the reason why I'm moving. She said that she could let the district manager know, although it is clear that management does not care. AVOID THIS PLACE. Completely unresponsive and un-professional.

I had the pleasure dealing with Candice, who provided 5 Star customer service! She was personable,…read moreprofessional and understood my storage needs --- providing valuable advice and recommendations to maximize my storage experience. Highly recommend.

Billy and the crew are above and beyond I highly recommend them…read more Great Service Quality and value of product. Safe and clean 24 facility. We needed a U Haul and they have them too.

Used this company for Uhaul purposes. Had a little trouble with the self check out, but the…read moreemployees were very kind and made it right. Wonderful customer service. Clean well running truck. I would use this company again.

Would highly recommend, very professional and polite & clean. Candice (front desk) was nice she…read moredefinitely made the process easy & fast.

I needed a place to safely store an antique car, away from the elements. The location is secure,…read moreand a 50% off special sealed the deal ($97/mo for 10x20). BUT, the online purchase was a nightmare, because yo have to complete the purchase online (my preference) but the link they kept sending either 403 errored or took me to the reservation page, not the Complete the Rental page. After 2 days of trying, I had to drive there to do it in-person. Angie took care of it like a pro.

This place is convenient in its location, literally right next to the beltway with a close…read moreproximity to my house, making it very easy to bring numerous items to storage. All of the staff here at EzStorage are extremely friendly and personable, I've never had a bad experience and highly recommend giving them a try!

This is now a Public Storage. It used to be ezStorage, and it was great a few years ago though…read moreservice declined in the last couple of years. As Public Storage, we've seen two unannounced price hikes in less than 12 months, dead mice in the hallways, broken down loading doors (two of three at once), and the poorest customer service. Onsite employees claim to know nothing and send you to the website or phone number. Try the phone number and you might be on hold for 20 minutes. My recommendation: Go anywhere else.

Don't store your items unless it is a last resort. I lost my job at one point and attempted to…read morearrange a late payment. EZ storage does not do late payment arrangements. Upon move out they also will not prorate your monthly rate. I am attempting to move out of the unit on feb 1st and 2nd which falls on a Friday and Saturday.I have a full time job and would have to miss work to move in at any other time during the week. EZ storage informed me that for those 2 days I am responsible for the entire month's rent. Please read your terms and agreement closely. Store at your own risk.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

The service is horrible, they have mice, I stored my things there for 3 weeks and they tried to…read morecharge me for 2 months. this plays is horrible they rob people I highly DO NOT RECCOMMEND! The customer service rep that is physically there are mean rude and not helpful at all. The quality is bad and the value is not worth it go somewhere else.

Good location Reasonable priced for accommodating size…read moreInside climate controlled units Only downside is no outside units to unload to but spacious with elevator and carts usage

I have rented with Route 1 Storage several years ago, received great customer service, manage is…read moreprofessional. The unit is a little outdated.

been here two years...rates have gone up without explanation. left message with office to call me…read moreback to explain...crickets. then i come to get access to my storage unit on a friday night at 11pm and punch in my code and it wont open. gate says area is closed and to call office. of course no one is there and there is no other number to help (and yes, my account was fully paid and up to date)

I had this unit for a long time and it did become pricey. Making the decision to move out took…read moreplanning, effort, money and man power. You would think the business wouldn't be helpful but Bryant and his colleagues were kind and assisted multiple times. Appreciated!

UPDATED 3/18/2023 I went in covertly fuming on Feb 24,2023 ,…read moreand was met with nothing but helpful attitude. Maybe having the big cheese there was the reason or maybe my unhappy voice messages made their rounds and everyone knew, anyhow - the result was a good one. I had a video and pictures showing my stuff in the unit and the staff realized what happened right away. The reason my locks were cut and replaced is because the employee who checked me in, keyed in the incorrect unit number. The double locks were cut off and I was able to get my stuff just fine. All and all, at least the problem was handled and I was treated with smiles and professionalism. ORIGINAL REVIEW 2/23/2023 Absolutely horrified! Started the service on December 2022, paid $99 for January (there was a set up fee of some sort which I got hit with there), paid $55 monthly fee for February and I go to my unit to retrieve somethings and my lock has been changed! Without even a word. DO NOT USE THIS PLACE! All the google reviews have to fakes because it took the employee 2 hours to check me in on December 2022. 2 hours...while she was trying to remember her password, then entering my info. Now my lock has changed, they have slapped 2 locks on my unit and I do not even know if my stuff is still inside. Save yourself the trouble, look elsewhere. Now I have to drive there in the morning and hope that my items are there! I did buy insurance, but knowing these folks, that is a fake out too.

This gotta be the best UPS in the immediate area hands down and they get u in and out with a smile…read more Been coming for years but parking is limited!

Even though parking is limited, I'm always able to get parking because of the several 10 minute…read morespots right out front. Great service, quick and easy. I appreciate the neighborhood option.