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Timonium, MD

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CubeSmart Self Storage

4.3 (6 reviews)
Closed • 9:30 am - 6:00 pm

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Public Storage

(9 reviews)

The facility itself isn't awful - it's the corporate policies that are. I used my key code to enter…read morethe storage area at 8:30 pm one night. Went back out to my car to grab something and got locked out of the building. Thankfully, I had my phone on me so I googled the after hours number for the company. I was routed to a call center where a seriously cranky customer service agent told me tough luck, there was nothing they could do to help me. She informed me that the building automatically locks at 9 and there is no one that they can call to unlock it. I asked what they would do if I had left my kids inside while I ran out to my car. In that case, she said she would suggest I call the police even though, as she said, "there isn't anything they can really do." I had to leave my unit wide open and come back at 6am the next to close everything up. There are no signs on the building indicating that doors will automatically lock at 9pm. The staff acknowledges that their should be some kind of signage but said that they "aren't allowed to make hand written signs and corporate doesn't have one" so renters are out of luck.

After 3 months, my rent went up almost $50! Their policy is to raise your rent whenever they want…read moreto. Unacceptable. And I NEVER received the 1 month rent for $1 although I signed up during the promotion. Guy said no problem, that I'd get it. Nope. There have 3 moving carts total for the entire facility. I have insurance but they are still charging me $15/mo for their insurance. Look elsewhere. I'll be out of here soon. They should have a set policy concerning raise your rent. They don't so after 3 months I get a $50 increase. Then in 3 mos another $50 increase? No absolutely the worst

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Extra Space Storage

(4 reviews)

First of all, the staff from Extra Space Storage is very nasty. Two items fell out of my cart…read morewhile I got my items from there, and they were damaged. Because there is no trash can there I left it there. I was very mad because one of the item cannot be used and it is good to be trashed. they texted me saying that they will charge me 25 dollars for letting my stuff there. I called back saying that in this case, they should pay me back for the damaged items that fell off from the cart because the slope of ramp is too deep. The woman from the phone started screaming at me like I was the last person on the world or she was my mom and I was her bad child. In addition, expect major increases while keeping your items there. They think that you are not going to move your stuff once you deposit them there because it is not very easy. they increased from $55 to $113 in one single year.

Looking for a quick way to purge dear possessions...store them at @extraspace in Cockeysville,…read morethey'll let water leak into your unit, let mold grow and let the mice feast on your cardboard. Climate controlled? Yet somehow it rained INSIDE. Safe? Not from rodents. Yep this place is the WORST and all they had to say when we tried to report was "do you have our insurance." What great service-jerks! We lost furniture that is irreplaceable. We paid a years rent to have to throw everything out! #falseadvertising #thanksforruiningmystuff #worstcustomerservice #climatecontrolledmyass #miceinfestation #personalpropertydamage

CubeSmart Self Storage - selfstorage - Updated November 2026

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