We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've had nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard! read more

Moving with Zip was a great experience. They set me up with a moving coordinator named Dean who did a great job helping to plan the process and ensure it went smoothly. The moving crew was fast, efficient, careful, and friendly. They handled my fragile items with care and insured that they arrived undamaged. I would definitely hire Zip again. read more

If you'd like to hire a company that triples your price at the most critical moment of selling your home, hire Zip. From the moment they arrived, this move was a disaster. They backed their truck into my retaining wall, immediately pissing off my neighbors before a single box was moved. They then showed up with half the crew promised, which should have been my first clue about what was coming next. What should have been a straightforward move from a 3-bedroom home took 13 hours, and they still couldn't finish--forcing them to come back the next morning, while I was under extreme pressure due to a pending home sale. With 18 hours to be out of my house, Zip used the situation to triple the price, leaving me completely cornered. At one point, the police showed up at my door to question one of the movers for 30 minutes. Later, they left a single worker alone for SIX HOURS to finish the job. Completely unprofessional and unsafe. Once my belongings were picked up, I received zero updates for six weeks. No proactive communication. No tracking. No accountability. I had to escalate through three different people just to get basic help or information. And when all was said and done, Zip did absolutely nothing to make it right--no refund, no meaningful apology, no remediation--other than claiming they fired the person who originally quoted me, which does nothing for the damage, stress, or financial harm they caused. This was easily one of the most stressful and mishandled service experiences I've ever had, at a time when reliability mattered most. If you value transparency, professionalism, or basic human decency during a move--look elsewhere. read more

Zip Van Lines, in the end, did good. However, they do not adhere to their own advertisements. When you call by phone there is a recording describing how they understand how moving can be stressful and that they will help to take that stress away. But, that is where it ends. Once you're a client, they won't take your calls or respond to email or texts. Try to get a firm date for packing, pickup or delivery, forget it, everything is on their terms and you are just another bother. If it wasn't for some good guys on the trucks, I would have rated them "0". read more

Wonderful service at a great price. Zip responded immediately to all questions and kept me up to date on status. They showed up on time, efficiently packed and unpacked my belongings. Moving is stressful, Zip reduced that stress. Thank you, gentlemen! read more

save your self the headache! They broke my dresser and scratched my couch. not to mention, one of the movers complained the entire time. They hire undocumented workers and barely pay them! Don't support this business! read more

I've used Zip Moving twice before without any issues, which is why I felt confident booking them again for an upcoming move. Unfortunately, this most recent experience has been incredibly disappointing. I paid a $150 deposit for a weekend move and was assured that my building's strict moving time frame would be accommodated. At the time of booking, no moving window was provided--but I was reassured it would align with my building's requirements. Days before the move, I had to follow up myself to confirm the time window, only to be told it wouldn't work with what had originally been promised. Despite Zip being unable to meet the conditions they agreed to when taking my deposit, I was told that my deposit would not be refunded. Now I'm left just days before my scheduled move with no movers and no clear solution, all due to poor communication and unmet commitments. It's extremely frustrating and not what I expected based on my previous experiences. I'm sharing this in hopes that others will have better luck, but I'd caution anyone booking with Zip to get everything in writing up front and confirm all timing well in advance. read more

Our team of movers were phenomenal! We moved from an apartment to a condo in DC - and of course, we completely under counted the number of boxes and our crew thought that might extend the time it'd take - and the cost - but have no fear, they were absolute machines and got it done in the original estimated time. Thank you!! As an FYI, they can't move bags - ie big ziploc bags or garbage bags with clothes and pillows - so, to keep it easy, we moved those by our car. I was also originally quoted a $550 flat rate from another DC moving company and I was confused since it under half the cost I was quoted from Zip Moving and several other companies. Too good to be true right? I shared that price with a sales rep at Zip Moving and he said - "wow, we can't match that price. Have you looked at their Better Business Bureau ratings?" - sure enough, they got an F and Zip Moving has an A. Very happy I went with quality and not just the low ball price that could've ended in hell. read more

Zip Moving And Storage - Our cat after our team of movers emptied the place! - Movers Near Me - Rockville, Maryland

Very kind and efficient. They worked a bit longer than was expected but we appreciated their hard work!!

I recently moved from Georgia to Wisconsin and Zip Moving and Storage moved and stored my items. My bill of lading shows Zip Van Lines Rockville, MD 1-855-947-6543. I can't say that Zip if the worst moving company as I don't have experience with all of them. However, I will never use them again and I will never recommend them to anyone. In fact, I would discourage anyone from using them at all. In addition to the move, I paid for a full pack and they stored my items for about 6 weeks. Based on the condition of my items, they do not know how to pack and they aren't careful with storage. I have more than $3,000 of broken, missing or destroyed items. The bulk of this is the quote to repair my 130+ year old piano that belonged to my grandmother. They broke a foot pedal off the piano. How? Additionally, the packer didn't know how to pack dishes and wrapped stacks of plates, saucers, etc rather than wrapping them individually. This led to a lot of breakage of my inherited china. Many of the boxes were crushed when I received them as if heavier items had been stacked on top. Also missing are a pair of 35-pound dumbbells with red rubber grips. How did they misplace those? As stated, they stored my items for about 6 weeks but boxes are not labeled with a name. No doubt that it why I ended up with missing items and with other folks' boxes. Why not put a last name on boxes going to storage? However, my biggest complaint is not about all the broken or missing items but rather the fact than an employee of this company shared my personal information (address and phone number) with another customer. I did not give permission for my information to be shared. For some background, when Zip delivered my items they included a box belonging to someone else. Zip elected not to send an employee to pick up the box but rather for me to send it USPS. The post master made a special trip to my home for pickup but Zip had not provided me with a postage paid label so he was unable to take the box. I emailed Zip to let them know they needed to send someone to pick it up but got no response from them. My next contact was from the owner of the box who called me. The only way she had my phone number was if Zip gave it to her. She also had my address as she arranged a pickup by UPS. Again, I did not give permission for my information to be shared. I wrote Zip about this breach shortly after delivery and complained to the BBB. As of today, (6 months after the move) I have not heard anything from either of them. It seems that once Zip gets paid, they no longer care about customer service. Avoid this company if you value your possessions and privacy. read more

Rico and Eswin did an amazing job. They arrived on time and were fast and made sure to protect all of my belongings.

The initial quote is by a zoom call. it's a scam. they lowball the quote. 10 minutes in your house and the foreman will tell you that it's going to take a lot longer to move. when you ask, they then backtrack on the initial quote because it wasn't in person They then slow walked the day to make sure it took much longer. all that time and they basically throw stuff in boxes. They damaged quite a bit of our stuff. They then snapped off the end of a 200 year old table. the crew told us it was their fault but of course that isn't the case when you talk to the supervisors. I'm stuck with 600 more than the original quote and an 1800 repair to my table. You are nuts if you hire this company read more

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We booked through a national mover who contracted out to Zip to move from VA to OK. While I was not pleased with the national mover (downright shady), this team was AMAZING! The team's communication was beyond timely and clear. Once they arrived, all of my worries about moving was relieved. Besides that, they had mad stacking skills to get all of it on the truck. I cannot say enough good things about this team. From now on, I would contact Zip directly. read more

I'm moving again, and I found a review from when I used these guys in October 2022 but never posted: I initially booked Zip Movers based on their competitive initial estimate, which was $1400-$1600 for my one bedroom plus den apartment for a full-service move. I wouldn't have to lift a finger, they said. That sounded good, and in line with what I'd paid in the past. However, after reviewing their inventory and time estimates, I was a little worried that they'd underestimated how long it takes to move...anything, I guess. Two guys aren't going to pack, load, and unload a 900 sq ft apartment in 5-6 hours. So, I went digging, and found my bill of sale for the last time I moved in 2018. I gave them a full, detailed inventory down to the number and exact volume of boxes the last guys had used. They increased the movers to three, and increased my estimate to $2000. Unfortunately, by that point, it was too late to cancel. But I was confident I'd given them everything they needed to estimate it correctly. A few days before the move, I got a call from a dispatcher to prepare. He wanted to let me know they wouldn't move any alcohol, solvents, or open food. Okay, that's fine, I guess. Not exactly what I was promised, but I can manage. The movers arrive. The first thing out of the team lead's mouth: oh, no. We don't have enough boxes. I told him he had to be kidding. Nope. The move was suddenly going to cost $2400, $750 more than it cost me to move 30 miles farther with more stuff in 2018. Oh, and they weren't going to touch any liquids at all. And I didn't have a choice -- it was take the deal or have my stuff out on the street. I focused on trying to keep my terrified cats calm while they packed. We got to the new place and got unloaded. Okay, fine. I went back to the old place and found that they hadn't just refused to touch any liquids at all, but that they'd packed some open food items but not others, packed some liquids but not others, and left the bathroom largely intact because...liquids, I guess? It wasn't anywhere close to "you won't have to lift a finger." Beyond the items I identified not to be packed so that I could transport them, like my dad's ashes, they left three carloads of stuff. I see now why they wanted to use more boxes. They used that to increase their bill. They put those unbreakable plastic Sterilite shelves in a box. They put large items that didn't need anything done to them to move them in wardrobe boxes and charged me $12 for each. They put a plastic moving crate with a lid on it in a box. They put a box I'd packed but hadn't yet sealed in another, larger box, surrounded it with packing paper, and charged me for the privilege. THEY PUT A BOX IN A BOX. And wouldn't you know it? They used the *exact* amount of boxes the team lead guessed they'd need on sight. Funny, that. Not a single one left over, but plenty of boxes half full. So, if you want movers who will sell you boxes at 300% markup to pad their bill and increase their estimate by $1000 over the number they used to get you to book? Go with Zip. read more

We had two calls with them over a video call, showing everything that needed to move. Movers come in they say this is along more than what is listed. One of the items was a digital piano that was clearly shown on the video. The original price to move went from 2200 to almost 3000. The best part is, while this was looked at and discussed, they all stopped working while time was ticking on my dime. Complete scam. Don't trust the reviews. read more

Did not provide the service we agreed upon. Had difficulty with communicating what I needed which was mostly larger boxes. Showed up without boxes tried to haggle more expenses for boxes and what items they will move. read more

I used Zip Moving & Storage during my local move and couldn't be happier with their service. From start to finish, they exceeded my expectations in every way. The entire process with Zip Moving was simple because they assigned me a committed Moving Consultant ( Dean Lazar) who patiently explained everything three times. Lol. Their movers were fast, helpful, and professional. Whether it was packing, unpacking, or handling delicate items, they exceeded my expectations. Zip Moving & Storage was easy to communicate with, and their virtual inventory system allowed me to get a realistic quote upfront. Zip Moving & Storage is the best moving company I've ever worked with. If you want a stress-free and reliable moving experience, look no further. I would use them again and wholeheartedly recommend them for all your moving needs! read more

Used Zip for our local move. Set up process was fairly easy, they will even do a Zoom with you to help give you a better estimate. They worked well with our budget and helped me to pick a day that was the most cost effective. On moving day the crew showed up on time and were extremely polite, efficient and very professional. I'd definitely use them again. read more

Used Zip Moving and Storage for a move from Catlett, VA to Baltimore, MD. They were absolutely great. I needed to move several items of furniture in a very short time and did not have an entire day that I could work within. The administrator, Nikki, and the dispatcher were understanding and flexible while working within my tight timeframe. I never felt lost or forgotten because they kept in constant touch. We had a small hiccup with a tiny knick-knack stand, but beyond that, the moving techs, Robin Hernandez and Edgar, were outstanding. They arrived on time, were respectful, worked quickly and efficiently, and made every effort to insure the safety of each item. They made it happen - even working within the confines of a narrow alley to access the delivery site. read more

Very impressed with the work Milos and his team performed! He and his team were efficient while still making sure to cover and pad everything up well. They moved everything out of a 1-BR apartment (50+ boxes and couch/bed/desk/general furniture) in less than 2 hours. They also had a very kind and accommodating demeanor, which helped keep me at ease as the move progressed. While Zip may not be the cheapest option, I found them to be the most effective and considerate movers I've ever worked with. Would highly recommend. read more

Zip Moving And Storage - Padded up furniture done by the movers - Movers Near Me - Rockville, Maryland

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moving coordinators could not be reached when we had questions. My farmhouse dining table was badly damaged. The damage was intentional, not accidental. Zip uses subcontractors for long distance moves. Quality suffers. I would not recommend! read more

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Used Service from rural Baltimore Co MD - Tampa Florida. Can recommend 100%. Had options since this was a corporate relocation - The customer service seemed different - so I just trusted the reviews. It was during peak COVID omicron and we actually were unable to get additional quotes for an move from a 1500 sq foot rural MD home to Tampa. The quote was virtual. And the estimate was right on w the real cost at payment time. They aligned. Anyway - felt good based on my interaction w David (gave us the quote) and his team was extremely responsive to our many questions. read more

Zip Moving And Storage - Movers Near Me - Rockville, Maryland

Delayed our stuff, weren't worth it, damaged goods , we've had a lot worse, this move was brokered by another Co. That swore they didn't broker. Moved 4 times in 4 years. They all sucked, one stole our stuff even broke open a safe. read more

This is a question of you get what you pay for. The movers were very nice, however: They arrived 15 minutes late for a very tight move in window, then wanted to leave to get breakfast. We had to buy them breakfast through DoorDash to get them to stay. They left the trash on the front porch. Even though we provided an inventory list - the movers left major pieces (bedroom lounge chair, 2 bedside tables (that went under the headboard for the bed!!) and several smaller items that they were told to move. It took them more than an hour to arrive at the destination (which during non-rush hour should have taken about 30-40 minutes). All but one dish in a box they packed broke, When I reached out to the company to let them know and get them to complete the move by bringing the items they left behind, they never followed through This move was for my 93 year old father that was moving into a senior living community, so you can imagine what it is like for him, with cognitive decline, to have moved without all the items he cherishes.They left without a walk through of the house where we would have been able to identify that these items were left behind. We unfortunately ended up giving them $125 tip (because neither of us knew the other was tipping them). They did help us get the items in their appropriate place. However, To have the company ghost me on completing the move is more than disappointing. read more

Without a doubt, my worst experience with movers (and this was my 10th move). I liked that they had positive ratings and their online website seemed really good. I entered all my information and all my inventory for the move. They called me and we discussed the move details. I told them that I would box everything and they sent me some free boxes (not enough and mostly small but it was a help). I had asked for partial packing since I assumed that I had to pay for the breakdown of the beds and things like the artwork. I was told that it was included and they would bring plenty of blankets. I also informed them that there was a time sensitivity because the elevator at the new place was only until 4 and that I would have to pay extra to the building if it ran past 4pm. They promised to leave their location at 7 and should arrive at 8 at the latest. On move day, they arrived late (past 9am), and then said that everything that was in bags had to be in boxes, because they don't move bags (well that was never communicated or stated on their website), so then they delayed further putting all the bagged items into boxes. Finally the move happened and they seemed generally efficient. However, they managed to damage a wall in the new place, one of the dressers, the bed and the dining room table (a small chip in the glass top). Could have been worse. Oh, but wait... they did not finish until 6pm costing me $200 at the new place. Oh wait again, the bill was $800 more than agreed because of the boxing. So $1000 more than agreed and damages to a wall and furniture. I spent the last three months arguing with them until they agreed to refund me $300. So a $700 dollar lesson that this company is a scam. They get you with a nice website and what seems like a reasonable price, but get you later with charges on move day. As a parting gift just to rub salt into the wound, they damage your property. Buyer beware with this company. Highly recommend to look elsewhere for a good moving experience, because you won't find it here. read more

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We have been repeated calling zip movers since Saturday and Sunday and left multiple voicemails , no one returned our call, because we wanted to confirm the time they are available for our day of move in. So we paid a deposit for our move in the following Friday that less that 7 days before our move in date.'Monday, they are only available at a certian time EA 12 pm to 3 pm. Our condo Hoa only allows move up to 4pm. Now I asked for the deposit back , I was told thats less than 10 days till the move and the contract said non binding yet they will keep my deposit.''I tried to reach Lazar Dean and left multiple voicemails but he cant be reached. I spoke with Steven Lensky and said that now that I booked It is difficult to get hold of anyone- I am worried if I book with you and theres a last minute thing you cant be reached !'Still waiting for call back form Lazar Dean. read more

I needed to book a moving company and heard back from Zip almost immediately after I reached out to receive an estimate. They contacted me a few days before my move to confirm what items I had and clearly communicated their arrival time when moving day came. The movers, Francys and Juan, arrived exactly at the time they estimated and proceeded to pack and move everything quickly but with care. My two notes of disappointment are based on pricing. 1. To save space, I put all of my clothing in vacuum-sealed bags. However, I was told that the bags had to go into boxes that I didn't have, which meant I had to use Zip's boxes - an additional fee. Had I known that would be the case, I would have packed differently or gotten boxes myself. 2. The estimate I received before booking Zip was similar to that of most moving companies, but I still believe that cost is too high. In general, moving companies could lower their prices and still offer a quality experience given that what they provide will always be needed. I hope Zip's leadership sincerely considers lowering prices moving forward. read more

Decent price and very good service Edgar and Robin did a great job. I would recommend using them.

Scammed out of $3,717 dollars! After paying my deposit and initial installment totalling $3,717.53, Zip "SCHEDULED" my pickup on 6/27 between 12-3pm. On 6/27, I reached out to their moving coordinator at approx 1:30pm for an ETA on the movers. She confirmed via email "the movers are on the way, don't worry they will arrive within the ETA window" (12-3pm). At 2:45pm, I received a call from the driver of an unknown moving company (named something USA) calling to advise he was NOT going to arrive because the previous customer didn't pay and the movers were not going to unload their goods. As a customer, that should not be MY problem. Zip received my money and did not provide the service promised on 6/27. As a result of their failure to perform, I had to pay unnecessary hotel expenses because ZIP was contracted to pick up my belongings on 6/27. Therefore, I needed to reserve a hotel on that day in order to sleep on a bed. They failed to arrive and did not offer any reimbursement. The following day 6/28, 3 men arrived to my home in a U-Haul truck and plain clothing. No uniforms, no logos, no truck ads. I had no way of knowing who these men were and I was NEVER informed by ZIP about SUB-CONTRACTING with other moving companies. The driver knew nothing about WHERE or IF my items would be stored or WHEN I would receive my items. He had NO information. Zip's website is deceitful because it displays employees wearing company shirts with logos and company trucks with Zip advertisement. Their mission also states "Zip Moving & Storage provides professional movers at your disposal... for every move. Our fleet consists of trucks specially equipped for relocation". This is false advertisement because a U-Haul truck is clearly NOT part of THEIR fleet. The male driver walked through my home and then began demanding more money just by LOOKING at my items. Again, I've never had any interaction with this man and I did not know anything about his affiliation with ZIP. When I explained to him that my contract was with Zip, the man became very aggressive and began talking extremely loud in another language while standing in my garage. This was incredibly unprofessional and intimidating! Zip initially explained the price COULD change based on total WEIGHT, so why did the driver attempt to charge more money BEFORE weighing my items?? I felt unsafe as a single woman being addressed in this aggressive manner by 3 unknown men in a U-Haul truck and street attire DEMANDING more money. Each time I called Zip, the response was once again "we'll call you back in 5 minutes". Five minutes passed and no call back. The Zip supervisor suddenly had an "urgent matter" and disappeared and never returned my call. As a result of ZIP DROPPING the ball SEVERAL TIMES while knowing I had to vacate on the 28th because I just sold my home, I ultimately had to call a reliable moving company, which happened to arrive in 2 hours, NOT 2 days. Out of $3,717.53 paid to ZIP for nothing, ZIP only refunded $609 dollars and took no accountability for their actions or failures. ZIP refused to provide a full refund and kept $3,108.53 for doing absolutely NOTHING!! They indicated they would not refund my money because I canceled!! Again, Zip was a NO SHOW on the scheduled date on 6/27. Not to mention feeling UNSAFE around the aggressive man ZIP sent to my home in a U-HAUL truck and street attire. Their website lists a number of inconsistencies. I was NOT contacted in a timely manner, I did NOT receive assistance from the "crew leader", I did NOT receive a revised estimate (only a verbal demand for money), and finally when things fell apart the so called "customer service" and "supervisor" did NOTHING. This company has VERY questionable tactics and I have filed a complaint with the BBB. I will continue all efforts until I receive a full refund. I have posted this message on social media and I've encouraged my family and friends to do the same. I implore you to look very closely at the Google reviews. Do NOT TRUST! ZIP = Zero Integrity Personnel read more

Moving is one of the most stressful things in the world. Zip moving movers made it so easy. The workers were communicative polite, hard-working, and had a positive attitude all day. I have never had a moving experience that I would call good. In fact I would call this moving experience great. I especially want to thank Francys, Juan, Pablo, and Frances! These men were utterly outstanding and I would recommend them to anyone. Thank you so much for making my move day less stressful. Ignacio read more

Things went well at first! They were super organized and had a good method for taking inventory and they had strong communication along the way. They actually arrived on time and were professional until they over charged for time they were working and left me with a now broken expensive tv. They have been quiet ever since despite saying they would call me. They just shove you to some third party insurance company that they claim is a fair third party but who just asks you for paperwork that was not given to you. In the end while I thought this would be the best moving company I have worked with and in many ways they were it now all seems like a scam since they did not do what they said they would and overcharged me. Don't be fooled. Avoid. This company is much more focused on marketing puff than true customer service excellence. What a let down. read more

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I hired this company to do a move in June 2022. They sent very efficient and friendly workers who are focused on getting the job done and the time allotted. They were very careful and moving an upright piano and other valuables like a large artisan-made metal room divider. I would definitely hire them again but I am hoping to never have to move again! read more

We used this company to move my parents several states away. They were shady and dishonest from the far go. Several valuable oriental rugs were stolen while in Zip's care. Most of the China was smashed when it arrived. Precious furniture broken. They kept talking all about how they were considering reimbursing us and completely ghosted us eventually. They did not stand by any of there verbal or written warrantees and used subcontractors the whole way through. This company perpetrated fraud and is malicious. AVOID AT ALL COSTS. read more

I worked with ZIP Moving for my townhouse move to townhouse in September 22. Absolutely recommend these people as they are professional, careful and friendly . Their price might not seem to be the cheapest at first glance as I asked for a couple of bids ( one of the expensive) . They were extremely professional on consultation and knew what they were doing among all other competitors. That's why I worked with them and saw the profession and expertise during the move. They ruined nothing, they even didn't leave a simple scratch on the walls. The guys were friendly , did NOT ask for any other extras. Highly recommend!! It's worth to pay extra .. read more

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You will not regret it if you go with zip for your move. Zip wasn't the least expensive quote but I'm really glad I went with them. I find when it comes to movers you often get what you pay for. We moved yesterday from a townhouse to a single-family home and the move included a washer and dryer. The washer was ridiculously heavy. I had the pleasure of working with Milos, Jefrey and Orlando on my move and these gentlemen or wonderful. They took great care to ensure my belongings were safe and they did a wonderful job. They were even incredibly kind to my daughter who was there for the move. It can be hard on kiddos and she actually had fun, but it didn't slow them down a bit. They were just kind and professional the entire time. One thing to note -- make sure you ask them to include in your quote the cost of them using blankets, for some reason that was a surcharge, it just didn't occur to me that I would have to pay for them to use blankets to protect the items. So again, not necessarily a bad thing, but make sure you ask about that cost when you're getting a quote. Thank you ZIP!! read more

They were ontime and started working immediately. Great experience...I highly recommend

Really great service. I was surprised at the attention to detail. Be sure to empty all your drawers or they will put it all in boxes. I would definitely hire them again. Wonderful job with a very patient moving team!!! read more

Zip Movers were great! They gave me a detailed (relatively accurate) quote ahead of time and in the end, they came in under the quote. The men that came were on time, very cordial, and took great care to wrap and protect our furniture. At the other end, they assisted putting everything back together. I would recommend Zip Movers for anyone's short distance move. read more

The actual movers were sweet and very hard working but my overall experience was terrible. They also seem to struggle with my piano like no prior mover. The estimate was o half of the final cost. The truck broke down and when there was a delay for delivery, they charge me for storage. I was also told my stuff would not be mixed with other customers' and it was. read more

Decided not to use them as their price was much too high, then when I told them we decided to go in another direction, they would not stop bothering us. Very glad we found another option that was a much better price and worked out well. read more