//5 stars for customer service and all inclusive service It's a rarity to find a shipping store with great customer service but this place has it. I walked in for a passport picture - immediately I was greeted. No appointment at all which was great. He processed the picture and cut the photo to fit the standard passport (update it was accepted by US State Dept). I brought my filled passport application, so I was able to staple the photo; package it for expediate service and send it off all in one session. They took their time to help me with shipping it out. I can tell they have repeat customers since they were greeting them with first names. If you are indecisive, choose this store to get your shipping done read more

I stopped by to mail out a letter today. The staff was really friendly, and the location was super convenient!

Great customer service! The entire staff was friendly, professional and took great care with mailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business! read more

Loan (pronounced like "lawn") and Jonathan are amazing and amazingly helpful people! They are always ready to help with any task they provide at this location. I don't mind the cost of convenience and supporting good businesses. I've found myself browsing through their trinkets and chatting with Loan and Jonathan longer than planned because they are good company and have business practices. read more

From the minute I walked in the door, I was enthusiastically greeted, catered to and helped through the entire process of getting my passport to the right place. It was double checked, processed with photos and ready for delivery in 20 minutes. They took the time to do it right and the best part, they knew everyone by name who came in the door. Don't waste time at any other place. Parcel Plus in Rockville has the best customer service, Hands Down!!! read more

So happy I live in King Farm! Excellent service, so friendly and helpful ! Wouldn't go anywhere else !

I love this place and always have! The service is wonderful and I so appreciate great customer service and at great prices!!! Thank you Parcel Plus of King Farm! read more

Reviewed this store more than five years ago. Much has changed in our world since then. But my thoughts on this place have not changed -- from shipping to mailboxes to cards to nifty gifts and gadgets... to friendly and professional service -- this Parcel Plus rocks. read more

In the span of 10 mins I watched as the woman (guessing owner) juggled 3 customers with ease. It was like watching a masterclass on customer service. I never felt ignored or rushed and felt safe socially distancing. Could not recommend more!! read more

Best express post or any service you wish for. Also located in Kong Farm which is a great neighborhood. read more

This used to be a great location-- great service, quick and easy! It appears it has been sold to new owners and the store is disorganized, it smells and the customer service is lacking. Considering it used to be a very in and out and easy place to ship from, something isn't being done correctly now. read more

I've came here several times to either ship a package, make a duplicate key, or buy stamps. I'm usually in and out of there in under five minutes. Shipping and a book of stamps are more expensive than the USPS, but you avoid the long lines of the USPS. Besides packing and shipping, they can make a copy of your key (about $3), take passport photos ($15 for 2), rent out mailboxes, provide notary services, and even sell greeting cards and other small gifts. Staff is friendly and efficient. Ample parking either right in front of the store or next to Safeway. I'd recommend going here if you don't want to deal with the long lines and slow service of most post offices. read more

A very handy place to mail a package. All the area post offices seem to be understaffed and overcrowded, so it's a great benefit to have these guys in King Farm. Two minutes you're in and out. The time you save here over the course of a year really adds up. Staff is always quick and reliable. Great all around. Five stars. read more

Went there for passport photographs. Was able to walk in and get them on the spot. Very friendly service.

I came here to get a passport photo re-done immediately after going somewhere else and being unhappy with the results. The owner (I think) was incredibly nice, and she helped me take a photo I was happy with. The photos were a little too dim, I assumed perhaps they would be edited to have improved exposure, or their photo printer would lighten the image, but this wasn't exactly the case. I think the biggest issue was that their printer did not have the best image resolution, and the photos came out looking like grainy semi-sepia passport photos you'd find in a family photo trunk from the 80s. Maybe the printer was running out of photo printing ink, or whatever it is these little printers use, but there was no way that the image was going to be accepted due to the coloration, darkness, and low resolution. I checked with a friend who worked at the Passport Processing Center, and they confirmed the images would likely be rejected--but honestly the photos were still very nice so I'll hold on to them for keepsakes. Nevertheless, the owner here was SO LOVELY and kind, and I saw how wonderfully the staff treated all the customers they came across at the shop. I might not get another photo taken here, but I will definitely be coming here for my future shipping needs! read more

Since Safeway right next door rarely has their Western Union working and if they do, they are out of forms and do not know how to send moneygrams without a form, this is the place I go when I need to Western Union back home. The manager man is very nice. The store is clean and customer service is fast and great. Easy parking right next to King Farm wine shop. read more

Parcel Plus have always been my go-to for all of my shipping needs. Today was my first time at this location and it is my favorite of the locations I've been to. I popped in only a few minutes after they opened and I was immediately assisted. The store is clean and the staff member I worked with was lovely to talk to first thing in the morning. My favorite thing about Parcel Plus is the abundance of options they give their customers. Want a dozen different packaging options? They've got that and more. Want to know which shipping service will get your package to its destination the quickest and the cheapest? They can help with that. Best customer experience for frequent and infrequent shippers alike. read more

Amazing customer service always friendly very very helpful with mailing ceiling shipping drop it off and it's gone with an email message later on receipt very very good spot read more

My wife and I needed some notary services and the staff at Parcel Plus was fantastic! Highly recommend this place if you need any parcel or notary services! read more

Highly recommended! They were very helpful when I had to send a package to the Philippines. They recommended the most reliable, safest, fastest and reasonable way to ship my package internationally. They even help me pack it so that I will be charged the lowest price possible. The best thing is they warned me of possible taxes the recipient in the Philippines might have to pay upon receipt. The package actually arrived in the Philippines a day in advance, just 5 days! Kudos! Will definitely go to this store again! Thank you so much for your help. read more

The store is located right in the heart of King Farm in a small strip of businesses. There is a row of parking spaces out front, and parking can get tight during peak hours. Some spaces are labeled as 15 minute parking so that helps. I usually come here to drop off packages that already have a label affixed to it. The store owner is always pleasant and available to assist. They also ensure that I have a copy of the tracking number for my records. There is never a wait and I am on my way out literally in seconds. The store also sells very cute greeting cards and novelty ones with different pets featured on the card. There are also paper goods for sale. read more

I always come here for my shipping needs. They always tell me my options and recommends reliable forwarder. There was one time when my packaged I sent internationally was held and couldn't be delivered apparently the forwarder has been trying to contact me but unsuccessful. Eileen the owner goes above and beyond even sent me a mail/post card to deliver the message before my package was returned to me or destroyed. read more

I usually dont write reviews in yelp, but now I could not restrict my self. Went for notary services and this is the best place around Gaithersburg. Fast response at affordable prices is not simple and here you get it. Thank you so much. read more

I liked the customer service. The guy was so relaxed and patient. He made sure I was taken care of. The place is small but very organized.

I'm going to be honest: I kind of dread having to ship things, so I rarely do. I will go out of my way to not have to return something online, but sometimes it's inevitable. Parcel Plus has been excellent every time I've had to something. The service has been great. I've only gone there at the end of the day, so there is rarely a line. If there is, it goes very quickly. I have no complaints and they make shipping so much easier (for me, at least). read more

Fantastic little neighborhood store and amazing customer service. I went here to get my 3 month old daughters passport photos and couldn't have been more pleased with the service from Kim. My daughter was being a bit difficult and cranky but Kim was very patient and helpful and worked with us to make the photos happen. Will definitely return. read more

Parcel Plus is amazing! I had a package to send to my daughter who is overseas and the owner, while finding me the most cost effective way to send the package, patiently worked with me to make sure everything fit in the box securely. When I told her I think I need to itemize what was being sent. - she had already done it for me! She was incredible! I wish I could give this place more stars! read more

Incredible customer service! I much prefer going here than a UPS, FedEx or USPS location. They will have my business always! If you are looking for a place to mail off packages come here. They even package it up for you. Can't say enough about them. read more

I must have written a review years ago. But, I'm not sure. I have been a client for 10 years. They are the best!!!! I love Kim, and her husband. (I'm sorry I forgot the name of her employee who is also wonderful.) Full service shop. They have saved my life on numerous occasions. Everything you need or want. Excellent service! Did I mention I love Kim? Go there. read more

Needed something notarized and the employee, Kimberley, was very polite and quick. Would highly recommend!

This store is wonderful. It is always a delight to do business with an honest and caring person, like every staff member here. Very personal service, and always the best prices. Beats any post office, any day (I am not sure if that is a complement, but in this case, it is.) Thanks for the great service! read more

Super friendly and helpful. Will try and figure out the most cost effective way for you to ship something and they don't upsell you at all!

I searched online for a notary service near me. I had no idea that Parcel Plus had all the services they do in addition to the notary. Kim couldn't have been more friendly or helpful. I had a complication due to an international document. She spent her time with me making sure that everything was done properly. Then she advised me of the best way to send the documents to my daughter in England. I had another package to send. She and her staff help me figure out the least expensive way to send that. They also help me package and send a book that I needed to send to my daughter in California. They were so helpful, friendly and knowledgeable! I am delighted to write this review and to tell you about them. I highly recommend Parcel Plus for any packaging and shipping needs that you have! read more

It's a nice little neighborhood shop if your in need of printing or fed ex .. Also has pens papers , some greeting cards! It is right next door to Nagoya sushi. I have been here a few times to print my cv and some documents, they were printed promptly but on mediocre paper quality ! I thought I'd give you the heads up! read more

Very nice service with a smile and quickly out the door. A bit difficult to find as the entrance is not directly on King Farm road. You have drive around to behind the bank, across the street from Safeway. read more

Sad it only goes up to 5 stars. Kim is AWESOME. She went so above and beyond the call of duty for us. We had a shipment of hard to pack drums dropped off there that needed custom boxes that Fx couldn't pack properly and over the course of a couple days she worked her behind off on them along with great communication. The prices was BEYOND fair. If you can hear a smile on the phone, she had one the whole time. You will never find anyplace better for packing and shipping. read more

Very friendly and accommodating service! These types of places usually don't try very hard but everyone here was super nice and they took care of everything related to shipping for me. I also had to buy a box and it was a very affordable price, unlike at the UPS Store (it was double there). read more

The service I received here was excellent! Several items needed to be packed and some crates need to be improved. Kim was most helpful every step of the way and always friendly. Everything arrived as expected and in great shape. Thank you for the great service in getting my items from MD to CA. read more

fast easy and not just postal stuff!!!! I know the print media in general is suffering...but to have a fast place to ship goods is really hard to find anymore. The man who helped me was nice and knew what he was doing. I hate to see places like this suffering because we have gone high tech...there IS a place for these services and we will ALL be sorry when they are gone! read more

High yelp ratings brought me here and my expectations were exceeded this morning for passport photos, packing, and mailing with tracking. The delightful Kim was a pleasure to deal with, and my transaction was handled all with one stop - vs passport photos one place and the post office for mailing. Granted this was a simple interaction but I've had far less satisfying similar experiences. Bravo, Kim. read more