best customer service ever.the staff Lufann,renata,and maya are so helpful and friendly.l love their hospitality and wishing more businesses would have staff like them to attend to their customers. read more

Visited for notary. Love that no appointment is necessary and can get everything done within minutes. Staff was all very friendly at this location read more

I called right before they close and they waited for me to drop off my package. great customer service and courteous staff. I highly recommend this store. read more

Worst place to get your passport photo done. I had to get my elderly mom pic done who is 86 years old and has a walker. 1. The lady who took the photo did not take it properly . She only took one shot. She is supposed to take multiple shots and get them reviewed by us. 2. She did not review it with us before printing. She rushed to the back and took my usb with her. I asked her can I see and she said wait let me print . She was supposed to get it APPROVED WHETHER it is ok to be printed . The PIC IS SO DARK. 3. She took amazingly long to Navigate on her computer to put the pic in my usb. Eventually we had to again to Walmart and they took multiple CLEAR and wonderful passport photos for half the price. Just for your info. This same experience has happened with me 3 years back . I can even share the pics they took if someone wants to check if this review is genuine . Such a wasted effort , time and $20. read more

When I went to the store, two girls were there -- they welcomed me so nicely! I really liked it. They worked super well and fast. I'm really happy, thanks a lot! read more

Thank goodness for people like LuFann, Lina, Renata and Maya. Especially when you leave your phone home but need a QR code on it. I was out of town so going home to get it was not an option. I was able to use the stores phone to call my husband so that he could get into my phone for the email. With several attempts, we finally were able to complete the delivery. Their help was immensely appreciated. Thank you LuFann, for the extra help. You saved me! I wish your store was near my home! read more

Renata was super helpful as a notary. She was quick, knowledgeable and efficient as well as friendly. I'll definitely return to this UPS STORE on Quince Orchard Rd. read more

Most friendly UPS store in town. I've had the pleasure of being assisted by Renata - she is so friendly, handles everything attentively and with great care and detail. She and the other staff make the services here pretty smooth and efficient and I really appreciate the fact that they're so patient and kind. read more

I was at the store to mail some documents that needed to be signed and returned to me. Despite the fact that the store was quite busy, the staff efficiently helped me generate two mailer labels, one for an inner return mailer and one for the initial outer envelope. In my haste the two labels got reversed. I was aware of the error when I got a UPS alert that a package was arriving for me the next day. After reaching out to the UPS store they proactively recalled the packet of documents and swapped the labels. Due to their swift actions my documents were delivered on time. This efficient work by the UPS store was not an exception. It is my preferred location for notary services and any UPS mailing needs I have. read more

Had to go on to get a package shipped. Was in an out in about 2 minutes. Very nice and friendly staff. I have been in a few times and have always been treated well by the staff. read more

I was in the area looking for notary services while in the area and they had a notary available so we stopped by. The service was quick and we were able to get our work done in a few minutes. Location is nice and parking is okay too, though the parking lot was quite busy during the day. read more

Staff was very helpful!! Got a document notarized Especially the guy...didn't know his name? He was very tall...

Courteous, friendly, good service got my package where it needed to go. This UPS store is peerless in every possible way. Lu-fann took care of everything. Not only did she smile, she made me smile. read more

This has been my goto store for almost 4 years now. I'm always impressed by the quality of service here as they are very helpful and patient. Renata has been my favorite person to interact with there for a range of different things from shipping for a customer of mine to taking my passport photo. She's always been a pleasure to be greeted by as I know my needs will be taken care of correctly without worrying. Thank you Renata as always! read more

Great customer service. I have used the notary service on three occasions. My most recent visits were today and two weeks ago. Ms. Renata was pleasant, knowledgeable and patient with my unique needs. read more

Received awesome support from Renata, Jared, and Devin

I often mail packages to Florida to my son and he is always amazed at how fast he gets the items I send him and so am I. The folks are nice and professional especially Renata who helped me today. read more

We had the most excellent service during a busy Saturday. Jenny Tobar assisted us in every way possible: she took our passport photos in a matter of minutes, helped us to return packages and guided us on which overnight envelopes we needed. She made sure we had a very good experience at this location, which mind you, had a very long line, but the UPS team kept on moving the line fairly quickly. Will definitely return. read more

I'm giving 2 stars. I drove further to ship my package at this place because it had better reviews. I had to ship my package to Macy's. Macys said ups shouldn't charge me for anything. I asked so I can print at ups? They said yes. Macy's told me it will be free. I came to this location a lady wanted me to pay 2.29$ for 1 printed paper. A one paper with my ups return label on it. Such a rip off! I paid anyway because I don't like wasting time. Also, Ups in Germantown charges only a 1.00$. Today I went to fed ex because they had a printing machine. Tell me why they only charge 19 cents to print out a paper. I printed out 3 return labels and it came out to 61 cents. This place is a rip off to print something out especially for a return label. Go to fed ex to print your return label. read more

Warning: this shopping center is chaotic! All of the shops are lined up and it doesn't help that the 24 hour Starbucks is right in the middle of this crazy mess. The UPS Store is located next to Duck Donuts and parking is slightly limited. I came in yesterday to do a return package and the lady that greeted me was extremely attentive! All I said was that I needed my package shipped and she graciously took care of everything. She taped up the box for me and took care of my printed shipping label. I was impressed with the customer service! She had a pleasant attitude and made the process very simple for me. It's good to know that they'll go above and beyond for their customers. read more

Excellent place for shipping, printing and notary services. Renata was very helpful. She assisted me when I had to get a document notarized a short notice and the store was about to get closed. She went out of her way to help me. I highly recommend this place to everyone. Naveen read more

The ladies over at UPS on Quince Orchard Road was so delightful. Took care of my every need will be back soon to see them.

New customer service there is terrible. The woman working there didn't say a word to me. Just gave me a dull face and gestured as if I was making her work. read more

I recently went into the store and was confused on how to return a package. thankfully Jared was there to guide me in the right direction. After speaking to Jared, the return process for my package was smooth. Thank you Jared!!! read more

Just stopped in this morning while running errands, and Renata was awesome! She was attentive, quick, and has great customer service skills! It was a quick transaction, and pretty cheap to send a package to Florida by Friday! Thanks UPS! read more

This UPS store is located right next to five guys, pet value and Jimmy Johns. I believe this store moved from the shopping center next to Boston Market and Burlington. I recognized the same employee. This store seems larger and more put together. Anytime I have needed to return anything especially from Amazon they are always willing to help. Even when I don't have return labels or tape lol read more

I had a blackboard easel that I needed to ship home from Gaithersburg, 48"X34"X10". I stopped in and spoke with Aiman on November 4th, and was assured that they would be able to make a box and ship it. On Sunday, November 5th, I brought the easel to the store to have it boxed and shipped. Unfortunately, I did not get the name of the gentleman who assisted me on Sunday afternoon. He was certainly dismayed to see me arrive with the easel, but was wonderful, and worked hard to get it boxed and ready to go. Many thanks for the great service, while balancing the needs of the other customers who arrived while he was working on my package. The easel arrived today, right on schedule and in perfect condition. Thank you for the excellent service! read more

Every time I ship from this store, I encounter helpful and nice staff. I always use this store as my choice for my Amazon returns. Very pleasant experience every time. read more

Here for Notary and overnight shipping. Renata was extremely pleasant, helpful and courteous. Place was busy but the process was smooth and fast. Definitely will come back here. read more

Came by here during lunch to ship out something. Place was empty, so glad I didn't have to wait in a long line. I had to put my item in a box. Lady in the front greeted me promptly and was able to help with the boxing/packing. Customer service is very friendly here and they will help you with every step in the process. Highly recommend this location. read more

I would highly recommend this UPS store. There is a young man named Jared who assisted us with a notarizing some legal documents. Jared was extremely polite , courteous and professional. It is refreshing to experience quality customer service. I would highly recommend this store to my family and friends. read more

It's a UPS Store. This place has outstanding customer service. Anytime I need to ship a package, (usually a return to Amazon.com) these people get the job done. It's a UPS Store. Yeah, how hard can it be? I know. It's a UPS Store. Well, let me tell you a story. I needed a package sent away. No, it wasn't to Amazon. I needed my box sealed/taped with a packaging label affixed. I could of taped it myself and printed and affixed the label to the box ahead of time, but I was being lazy. Took the open box to the representative at a USPS and the rep said I needed to buy the tape from her first in order for her to help me seal the cardboard box. Wow, really? U kitten meh? It was another 4 dollars and something for a roll of small packaging tape. Pressed for time, I just paid it. She weighed it and printed the label then stuck it on the box. I paid then left. I wasted money. Don't tell my wife (she'll find out when she reads this). Now I compare it to this UPS Store. It's a UPS Store. Same deal today. I had my unsealed box with no label affixed. Granted that I did print it out, but it wasn't affixed. Rep asked what I needed and I said, "I need this shipped". Gave him the label, which wasn't even cut and was still a full 8.5"x11" piece of paper, and he took it and folded it along the perforations and placed it in a clear label holder thing then stuck it on the box. He also taped the thang up without saying a word. He printed my receipt and I was on my way after a thanks and a goodbye. It's a UPS Store. It gets 5 Stars because it did its job and the rep was damn satisfied that he helped me. What else is there to say? It's a UPS Store. Oh, I can say one other thing, "USPS is dumb." read more

We went in to get something notarized and Jenny helped us although it was past notary hours. She was so quick with it and she was super friendly! (Jared was really helpful and really nice too!) highly recommend this location! read more

So I definitely got ripped off at this store. First I was charged $114 to ship something to the UK when I checked the post office and they would have charged me $37.50. And then I bought two rolls of bubble wrap ($2.99 each) and tape that was $7.99 and somehow my total came to $20.00. At most with tax, it should have been no more than $16.00. Never again. I should have gotten a receipt but didn't think I needed it. read more

Conveniently located just off Shady Grove Road. Easy parking. Very friendly staff. Easy to drop off a return that is return postage paid. Rarely a line and if there is, it moves very quickly. read more

Finally had a chance to drop in and so glad I did! Customer service was FANTASTIC. Parisa (I'm not sure if that was her name) was super friendly, helpful and informative. She took the extra time to identify the most cost effective way to ship a package for me. I like that I received tracking numbers for my UPS drop offs (all labeled and packed) and that this store offers additional services. The extended hours (including Sundays) are a huge benefit and this will undoubtedly become my new "go to" shipping store! Thank you! read more

Just an update to my last review. I still have my box and the Store has moved to a new location a while back. New location is still convenient and has parking right in front of the store. The staff has stabilized with Paris, Parisa, and Renata, the three ladies I typically deal with. They are very helpful and will help me with my packages to my car. I really appreciate that! read more

I needed to have a very important, time sensitive document notarized. My wife has mobility issues and the staff of Renata, Jenny and Jared were so helpful making her comfortable while Renata completed the stamped notorization in an efficient, kind and professional manner. I was very pleased with our total experience not only today, but on other occasions to address sending documents in a timely manner. read more

Brought a package with a pre-printed and paid for UPS slip. The lady at the front desks tells me my label is not readable and I need to reprint it. Now, there is a computer and printer right there but, of course, they are going to charge me for using it and for printing out a label. Again a UPS label in a UPS store. Makes total sense though. When I go to an Apple store with an iPhone that I already purchased they also charge me for the WiFi and for charging my phone there. read more

Came here to fax important work related documents as I moved from NY to MD. When ready to fax my document I lost the fax number on my drive to the UPS store. It was one of the worst days of my life as I had been having issues obtains documents to obtain my MD teaching license all day. There was a staff member there named Rafael that calmed me down and patiently waited with me as I waited for the email from the state that contained the fax number for the very important documents. The customer service here is amazing and I will continue to visit this store as long as the staff member Rafael is there. He was amazing and extremely helpful when I was having a bad day. read more