125 pounds. That could be a small adult woman, an incredibly large dog, or...the amount of PII / spam mail we have received over the past year. Either way, I had many giant cloth grocery bags full of the stuff. Thankfully, this location had two relatively empty secure disposal bins. The store personnel were super friendly and helpful. One clerk even helped me load all the paper in to the narrow slots located on the bins. Within 20 minutes, we had disposed of all the random credit card offers, loan approvals, or various other spammy mailings that one dare not throw in the trash. It was over $200 to get rid of everything. I was not excited about that price but it was on my to do list and it needed to be out of my home. Secure disposal well, my friends! read more

This store is GREAT. The people that work there -- Cindy and Avi -- along with the owners of the store are very good at what they do and will carry out your requests exactly. I can ALWAYS get a hold of someone at the store whenever I call during normal business hours. Sure, sometimes they run busy so I will try to catch them at a different time (no big deal). Do not listen to the naysayers. I live overseas and maintain a personal mailbox at this UPS Store. They would receive not only my mail but all my online orders. When I have accumulated a good number of orders, I would ask this UPS Store to pack my items for me and get it ready for shipment to me. Granted, I use SendMyBag (via DHL) and not UPS or FedEx to send my packages but Cindy would pack all my things into a box and all I have to do is email her the shipping label/customs form. SendMyBag (DHL/FedEx) will then pick up the box from the store and get it on its way to me in Asia. No one should be complaining about the hardworking, courteous, and professional staff at this store. Highly recommend! read more

This UPS Store is open on Sundays! Came here to drop off packages on a rainy Sunday afternoon. They were open! Great service and efficient. She scanned the labels on my packages and gave me receipts. I felt so lucky to have found a UPS that's actually open on Sunday! (Convenient location in a strip mall on the thoroughfare.) The wonderful A&J restaurant is just down the road. read more

The UPS Store - Shipping Centers Near Me - Rockville, Maryland

I needed a mailbox as I had just moved from out of state. I called ahead to make sure they had mailboxes available and what it costs. I think it was $120 for 3 months, pretty reasonable price. The gal that was on the phone was very polite and helpful and told me what I needed to bring with me if I wanted a mailbox. Getting the mailbox set up was fast and easy. Filled out a form, gave my identification, paid, and got my mailbox. I get all my packages sent here, which is great, I never have to worry about porch pirates. Plus they are open in the evening and weekends so after work I can swing by to grab my mail/packages. I also get email notifications that packages have arrived and I've become such a package regular they greet me by name and already start bringing out my packages before I open my mailbox. The only thing that would make the mailbox even better would be the ability to get USPS Informed Delivery for mail sent there. For whatever reason USPS says the address is ineligible. It would be nice to be able to check what mail I'm getting. Unfortunately I don't get any mail notification through UPS, just package notifications. The workers here are always so helpful and greet all customers as they come in. Even when they're busy they acknowledged people as they arrive and say they will be right with them. I feel like a lot of places have lost that customer service attitude, so it's nice to see this UPS store cares about customer experience. They really get to know their customers. The store is nice and clean and they have a shred box to toss things you need shredded, which is convenient. The plaza is pretty busy at times (they're in the same plaza as the Food Lion), but there's always plenty of parking. Holidays are coming around the corner so if you're worried about losing your packages to theft getting a UPS box at this store will take care of that. read more

I've had consistently great interactions with the people at this UPS Store. The hours are convenient and the parking is easy at this location. No lines ever and dropping off my Amazon returns have been a breeze. The same person I usually interact with have been very pleasant and efficient with getting all my needs met. There's a closer UPS store from my place but I go out of my way to come here instead. Good customer service really goes a long way and I just wanted to make note that this store location is an excellent example of that. read more

Nearly impossible to get in touch with you; my package is properly contained in a box with even a thank you card and cookies beside it for the UPS driver. I would like the UPS driver to come and pick up the package asap. I have spent 7 HOURS ON THIS MATTER AND HAVE NEVER RETURNED ANYTHING TO AMAZON. I would like the matter resolved asap. My name is Rosemarie Truman; I can be reached on my cell at 202 438 2208 and my email addresses are rosemarietruman@icloud.com and rht@caistartups.org. PLEASE, I beg you not to take more of my time on this and to instantly resolve the problem. My address is 9508 Burning Tree RD. Bethesda MD 20817. I need the UPS driver to come pick up the package and give me the tracking label. Thank you for kind attention to this matter and as you can see by the tone of this letter; I am extremely frustrated with this interaction with Amazon and UPS read more

UPS 6852 My new favorite UPS. New to me, this store will be my go to for all things UPS, shipping, printing and most immediately returning Amazon packages. Super customer service oriented, they happily accommodate going above and beyond. When I came in limping some, they offered me a chair, gave me personal service and really efficiently speeded up the multiple returns I had to make.I will not consider any other UPS going forward. They are the best. read more

This is my first visit to this store. This is my last visit to this store. Employees incorrectly charged me to print a ups label.. I don't suggest this location. I came to this location because they closed a little later on a Sunday. Not worth the time it to say the least. read more

Just wanted to update this. I added the picture from his response so you can see why I don't recommend this place. He claims he did not overcharge me but as you can see by the receipt he did and even by his own omission. It should not be the customers problem that he does not know how to assign a size on a copier in a copy center he is the manager of. So same forms but new year. Went to Kinkos down the block. Same number of pages, same request - one copy BW....... $0.43 and the gentleman was so friendly while helping me. I was in and out in under 5 min. I recommend going a block or so down the road to Kinkos. read more

The UPS Store - Shipping Centers Near Me - Rockville, Maryland

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I have to say this is the worst UPS store ever. I came in to return an Amazon package, the owner (old Indian dude) told me to take this package to the delivery driver myself. Am I a customer or do I look like I work here. The guy didn't even say thank you, literally gave me an order. DON'T COME HERE. read more

(2) ~ Could have been better...overcrowded & understaffed...which affects customer service.

Was very impressed with Louis (Lou) while I was here. Always get great service at this location, but today was exceptional. Guy was helping me with a variety of shipping (Amazon code returns, box needs and regular shipping) and never missed a beat. Even answered another customers question and the phone without missing a beat on what he was doing for me. This is a great UPS branch. read more

The store is very clean and tidy. No dirt or boxes lying around. The prices for printing are cheap andnthe staff are nice. Only thing is there is no a.c. It's so hot on there. I think they can provide excellent servive. read more

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Knowledgeable staff giving fast and friendly service. Clean and well stocked store. Plenty of parking.

The worst UPS store ever. The people who work there are consistently very, very rude. The only reason we come here is when we absolutely have to (must return something that only can be returned through UPS or picking up a package). From the second you call or walk in the store they make you feel you feel uncomfortable and like the customer is a total inconvenience. I very rarely leave bad reviews- but after the last two times of them being actively rude, I just wanted others to know. Definitely do not shop here- go elsewhere when you can. read more

Everyone at this location is especially concerned about their customer's happiness. The ease of service and the care they take of your packages is nice. Very knowledgeable and willing to help. There's a lot of other UPS locations in my area but I always choose this one because of my good experience time after time. Thank you! read more

Excellent customer service! The sales associate, Jenny, was super helpful and friendly! I was greeted as soon as I entered through the door. She answered all of my questions regarding renting a UPS Box. She also explained the price differences between the Box sizes and gave me suggestions on which one would be best for me. Very knowledgeable! The store is very clean, looks well maintained, and is very organized. Jenny showed me how the staff scans and stocks customers' packages as soon as they're delivered at the store. She made setting up my new Box very easy and pain free. The store is hard to spot from Rockville Pike, but the gps takes you right to it. Plenty of parking spaces outside... and conveniently within walking distance to The Halal Guys if you're feeling hungry after your store visit. Looking forward to doing business with this location! Great job, Jenny! read more

I've only been to this store one other time but they've become my favorite UPS Store. They stock a great selection of supplies and have the best customer service. Both times I came unprepared to ship but the first time the owner helped me to pack my Dad's new iPhone so it got there in perfect condition. This time today a young man named Get helped me get my iPad wrapped so perfectly that I'm not worried about it arriving safely. He was patient and kind as my mistakes made him have to redo my label. Gave good advice and I really like how clean and sanitary the store is especially in these times. Definitely will be coming here whenever I need to mail or ship or fax. Keep up the quality..... read more

The UPS Store - Shipping Centers Near Me - Rockville, Maryland

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Everyone that works here is conniving and sneaky, some of the employees are dry /salty charge u one thing one day charge you a different price the next day for the same item. Over charge and charge for trash paper if you need it. Charge wayyy to much to use computer even if it's for 1 min and half of that minute your trying to log in! They Rob you there. Don't recommend at all read more

Jenny is the best always courteous and helpful. She goes out of her way to help customers even though this store is always busy.

I stopped by to ship a package for which I had a pre-paid label for. Packed my item into one of the larger bubble envelopes they had and was taken care of quickly. They've got a lot of different sized packing materials there for purchase. Decent UPS location that gets the job done. read more

I will never go back to this particular UPS Store, customer service is non-existent in order to nickle and dime you. Had an issue with an Amazon return, was told to use the computer to help solve the problem, but there was no mention of the $3.00 charge for using the computer. Yes, it's perfectly fine to have a sign posted above the desktop that there is a charge for computer use, but if you're going to invite someone to use a computer that you charge for usage, it would go a long way to also VERBALLY inform the customer that there is a per minute fee associated with using the computer just in case the sign is missed. THAT'S WHAT CUSTOMER SERVICE IS ALL ABOUT!!! read more

Got a mailbox very quickly! Great prices and everyone was very helpful. I would recommend this UPS Store if you need a mailbox. It ended up costing a little more than $200. Thank you! read more

This store charged me 99c for a stamp. I ended up paying $3 for 3 stamps. I didn't realize I can get them at 55c a post office. The lady G. would not give me a refund and was rude at me about it about how tThey gave me a receipt but won't allow a refund for stamps. The receipt is worthless. I would give 0 stars if I would. Stay away from this business. read more

Terrible customer service had to paid $3 extra for a shipping bag that's was already paid for ....

I needed to have a document notarized, copied and sent to an attorney's office. Jenny Gonzalez was extremely kind, patient and helpful. She was truly wonderful! It is so convenient having a notary so close by as well as a mailing facility. read more

highly impressed with overall services; I visited this store on multiple occasions, irrespective of the time that I arrived, the staff has always received me favorably, I went there one time 5 minutes before closing and they made sure all my requests were met, even with situations which required immediate help, having the driver wait for my request to be processed was definitely something I did not expect. --Dr. G read more

If i could give zero i would. Wanted to charge me $1 to tape box closed. Maybe I'm spoiled, but FedEx NEVER charges me to print my label or tape my box. I will go out of my way to avoid UPS! read more

What a horrible experience - I went to this location to ship two packages, the first going to a rural address in Texas. The sales associate couldn't locate the Texas address, but I told him it was ok, that I could go to the Post Office. I wanted to move on to packing and shipping the other package. The sales associate did not. He proceeded to tell me to Google the address because he thought I was mistaken and it was not a real address. I looked up the address, and shocker, it was a real address. I again told him I would just take it to USPS. He proceeded to argue with me, asking me if I had ever shipped anything to that address before, how long the person had lived at that address, etc. Did I mention I'm 9 months pregnant and the heat index is 110?! I just gave up and walked out of the store. When I got home I called and asked when a manger would be available so I could file a complaint. I really didn't want to get into with this guy again. Instead of just giving me the information I asked for, he pressed me about what I was complaining about. I told him I wanted to file a complaint about him and to please let me know when I could speak to a manager. He started arguing with me AGAIN! I hung up the phone. About 15 minutes later the manager called me to ask what happened. I recounted the story. And after all that he still did not apologize for the poor customer service. I will not be going back to this location. Which is really sad because it's the closest one to my house. read more

Horrible customer service - avoid this location if you can. There are far too many UPS store locations to settle for less than friendly service. read more

Great service and very friendly staff. Definitely did a great job on printing and Notary.

The most helpful UPS Store Team I have met! I often stop at UPS stores to complete work tasks when not always convenient to stop at my office. This store is ready to help me as soon as I walk through their door... Not only shipping, printing, copying, but marketing too, and notary services... ADD THIS ONE TO YOUR FAVORITES read more

It's pretty rare to find a shipping store that is highly experienced and cares about the contents and value/price points for the customer. We just lost our mother who was a potter and needed to ship her pottery to family around the world. After engaging different UPS stores we are so glad we found this one in Wintergreen Plaza. This store understands what it takes to prepare valuables and ensure they get to their destination on time and at cost. Excellent customer service and management. read more

This is one of the best UPS centers I dealt with in the last 10+ years. Service is very friendly, super-fast and was also advised on the best possible shipping options for my laptop. I was also helped with packing the laptop etc. I was surprised to see other reviews for this UPS shop - may be the people who work there changed now. read more

Always had good service but being quoted such high prices today for shipping when an experienced clerk could have figured out something better left me walking out the door. went somewhere else and shipped for less money and no hassle packing read more

I went to drop a package off at my local UPS store 6852 this afternoon. The worst experience of my life. For one they only have an Indian lady with a language barrier working the front. She did not know what she was doing, she didn't understand what I was saying, but the worst part is that there was no one else to help translate what I was saying. Now I am in no way trying to make fun of or even chastise her inability to speak or understand English. It's unprofessional to have a big line form because it's taking 30 minutes for each person to get help from this lady. I truly hope that whoever own this store will hire a bilingual person to help in such situations or let that Spanish lady who also works there and speaks clear in English run the front. And stop deleting my review!!!! read more

Horrible service especially the Indian guy in the desk. So rude and not friendly. I never see anyone like work at ups with a very bad attitude like this. I was very upset then i said " I will not coming back here " then he replied " then don't come just leave now " read more

I would highly recommend this UPS store! Jenny was very knowledgeable, kind, and professional. She helped me organize my move across the country, and made it as easy as possible. read more

I could not ask for better service with the owners and their team. Impeccable service and such a friendly staff! My package was delivered the next day as promised and I cannot wait to use there services again! read more

This is one of the friendliest and most efficient UPS stores in the area. I've utilized their services to notarize, scan and ship several documents, and my experience with them has been excellent. The owners are very courteous and helpful - they advised me on rectifying one of my documents to be notarized, and that saved me a lot of trouble - and their prices for scanning/printing are very reasonable. Its great to have this full service UPS location so close to Twinbrook (the other one I know of is in Rockville town center), and even better that doing business with them is so easy! read more