1. The UPS Store

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Rockville, MD

The UPS Store

5.0 (1 review)
Open • 9:00 am - 7:00 pm

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Shipping centers

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2 years ago

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The UPS Store

The UPS Store

(34 reviews)

Very excellent, friendly and informative customer service. This was the busiest UPS store I've ever…read morebeen in and the two gentlemen who were servicing it were amazing. They managed help people scan and copy, fingerprint, notarize, and return packages and more. They were capable and pleasant the whole time and with each customer.

The service here is decent. Employees generally seem attentive and willing to answer questions, but…read moreapparently they aren't willing to help a senior citizen who clearly couldn't carry her return in herself. I had just finished processing my return when a senior citizen customer behind me had asked for assistance in carrying in her packages, if she pulled her car up front. The customer was pleasant and had already processed her returns at the self-checkout kiosk, and just asked for a little assistance. Instead of offering to help the senior citizen carry in her packages, the cashier told her that "they had a dolly" and told her to "use that." I was honestly taken aback. The customer was very clearly a senior citizen, and though she was walking unassisted, it was very clear that she lacked the physical ability. I was in a rush to get to my next appointment, but ended up helping the customer carry in her return packages. While we were walking to her car, she informed me that she had never had this issue before at any other UPS locations (so it clearly wasn't a "company policy" issue.") If the able bodied/young cashier would've taken 2 seconds out of her time (it wasn't even busy,) she would've seen that the packages weren't unusually large nor heavy, but just an issue of mobility for the customer. I understand that we are all busy and stressed and customer facing jobs can be really stressful, but the complete lack of awareness for this senior citizen asking for assistance was really disappointing.

The UPS Store - shipping_centers - Updated October 2026

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