Supporting Local Business! Located in North Bethesda-On busy…read moreRockville Pike. I recently visited to drop off a FedEx for Father's Day! Mailboxes & More is a local "old school" business center. Offering UPS & FedEx Drop Off, office supplies & related services. I was provided a drop off confirmation receipt. My FedEx was Delivered Timely the next day. Professional Courteous Customer Service.

Yes, it's definitely Mailboxes & more with such welcoming service. The Husband & Wife team oozes…read moreout pleasantries while assisting their steady flow of customers. They took over the business three years ago. Aside from copying & shipping you can get fingerprinted, order silk floral arrangements, pick out a greeting card & snack on the abundance of beverages, bottled Starbucks drinks, candy, chips, cookies, etc. If you're feeling lucky, purchase a lottery ticket or two. There isn't self-faxing & printing, yet you can email your documents for them to print out for you. For shipping, bring your own packing tape or you'll be charged a user fee...better than having to buy tape as you do at USPS. You can drop off packages for UPS, FedEx, DHL, USPS & Amazon - for the latter, they do not have the Return Code Scanner. There's a mini workstation, pay as you use. My tasks of printing, faxing, shipping & a couple of treats came under $12. The neighborhood's friendly one-stop shop for all your mailing & then some needs.

I've had consistently great interactions with the people at this UPS Store…read more The hours are convenient and the parking is easy at this location. No lines ever and dropping off my Amazon returns have been a breeze. The same person I usually interact with have been very pleasant and efficient with getting all my needs met. There's a closer UPS store from my place but I go out of my way to come here instead. Good customer service really goes a long way and I just wanted to make note that this store location is an excellent example of that.

125 pounds. That could be a small adult woman, an incredibly large dog, or...the amount of PII /…read morespam mail we have received over the past year. Either way, I had many giant cloth grocery bags full of the stuff. Thankfully, this location had two relatively empty secure disposal bins. The store personnel were super friendly and helpful. One clerk even helped me load all the paper in to the narrow slots located on the bins. Within 20 minutes, we had disposed of all the random credit card offers, loan approvals, or various other spammy mailings that one dare not throw in the trash. It was over $200 to get rid of everything. I was not excited about that price but it was on my to do list and it needed to be out of my home. Secure disposal well, my friends!

I like having a UPS location so close to home. This store is family-owned, I believe, and everyone…read morewho has helped me has been kind, patient, and efficient. During yesterday's visit, I was helped by Crystal. She was knowledgeable enough to refer me to a corporate UPS store about an issue I was having (I had printed a paid UPS label, but to incorrect address). Thanks for taking care of me! The store itself is pretty organized when I have stopped by, and there is free parking right outside of the store. I usually am sure to either bring my packing tape with me or have it all taped up because I believe all locations charge for tape.

Had a good experience during my recent visit. The staff helping me were nice and efficient. It took…read moreno time to urgently ship out my box and it was delivered on specific date as promised. There wasn't much of a wait to ship out my package. Parking right in front of store.

Woohoo! I am first to review!…read more I set up an account with Andrew, the store owner, as I aneed a place to ship my stuff from LA to Bethesda. I didn't want to set up a po box as the walk was too far to my apt from the post office (imagine lugging big boxes in 90 degree heat and humidity). Turns out this place is two blocks away, and I have far better communication with Andrew than dealing with the post office. Case in point-he usually calls to let me know when I have a package and is willing to stay a little after store closing to let me swing by. This place is closed on weekends, but Andrew was even willing to come by early on a Saturday morning to open up shop just so I could pick up my new macbook.. A great and secure place near the battery lane apts to ship stuff to.

Very excellent, friendly and informative customer service. This was the busiest UPS store I've ever…read morebeen in and the two gentlemen who were servicing it were amazing. They managed help people scan and copy, fingerprint, notarize, and return packages and more. They were capable and pleasant the whole time and with each customer.

The service here is decent. Employees generally seem attentive and willing to answer questions, but…read moreapparently they aren't willing to help a senior citizen who clearly couldn't carry her return in herself. I had just finished processing my return when a senior citizen customer behind me had asked for assistance in carrying in her packages, if she pulled her car up front. The customer was pleasant and had already processed her returns at the self-checkout kiosk, and just asked for a little assistance. Instead of offering to help the senior citizen carry in her packages, the cashier told her that "they had a dolly" and told her to "use that." I was honestly taken aback. The customer was very clearly a senior citizen, and though she was walking unassisted, it was very clear that she lacked the physical ability. I was in a rush to get to my next appointment, but ended up helping the customer carry in her return packages. While we were walking to her car, she informed me that she had never had this issue before at any other UPS locations (so it clearly wasn't a "company policy" issue.") If the able bodied/young cashier would've taken 2 seconds out of her time (it wasn't even busy,) she would've seen that the packages weren't unusually large nor heavy, but just an issue of mobility for the customer. I understand that we are all busy and stressed and customer facing jobs can be really stressful, but the complete lack of awareness for this senior citizen asking for assistance was really disappointing.

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

I wrote this review because of the previous bad reviews. This store is loving and caring and gives…read morepersonalized service. I have a box with them. They watch over it for me as I only go there every few months. They know my name and my brother's name who also picks up mail for me. It is a very high volume store so they are going to make mistakes and occasionally give bad service. They always apologize and resolve it. Once I had a problem and the manager came in from home to resolve it. Every time I go there I see prompt and efficient service.

Some of the workers are fine. Some of them steal from your packages before they send them out…read more Either way, use another store, the customer service ain't worth it.

The store is staffed with associates that are knowledgeable about packaging art for shipping. I…read moresent multiple works for art by ground for Next-Day delivery to the New York area and locally. I was impressed with the knowledge of packing to satisfy the insurance requirements, giving consideration to the size and weight of each artwork and the special handling requirements in line with their partnership with the carriers for meeting the delivery deadline. Reasonable box prices. All my questions were answered. I am looking forward to repeat art shipments.

The staff at this store are terrific. They always know what I need and help me with it efficiently…read more This is a popular location, yet they always seem to have the staff available to move the line along quickly. Plus, they are super nice. Highly recommended!

I wanted to take a moment to let you know that I recently visited our DC office while in town for…read moreother reasons, and was duly impressed. In particular, Dominique was bright and smiling from the moment I opened the door. She was super friendly, helpful, and offered me coffee and snacks as soon as I told her that I was just stopping by. She also gave me a brief tour of the lovely building, and introduced me to Priscilla and Nia - also very cheerful and welcoming people. I am a fan!

The team at Intelligent Office is the best! I had two days of hosting a meeting with them and…read moreeveryone was super kind with every detail thought through. I would happily have a meeting here again.

Quick turnaround for my small print job, great quality, reasonable prices, and they helped me with…read moresizing my downloaded project and selecting the cardstock. After a positive first experience, this was a return visit.

I chose this printer based on a referral from someone who has been in the paper industry for over…read moretwo decades, so I came in with a level of trust and confidence in the recommendation. Unfortunately, my experience has been disappointing. I initially visited the shop in person to look at paper samples. It took a little while before anyone acknowledged that I was there and came over to assist me, although the gentleman who eventually helped me was very nice. The issues began with the estimate and subsequent invoice. The original estimate listed two different paper types without clearly indicating the final total. When I received the new invoice, I noticed that I appeared to be charged for two types of paper rather than just the one I had selected. I reached out for clarification because the pricing also differed from what I had been told in person. During my visit, I had understood that choosing the thinner paper would make the order less expensive. I was subsequently told that the paper I selected was actually more expensive. My concern was never about the small dollar amount difference. I was simply trying to understand the discrepancy between the information I received in person and what was reflected in the estimate and invoice. I also had to follow up to obtain the payment link after being told I would receive an invoice and payment instructions. What disappointed me most was the response I received: "We actually gave you a good price." Rather than acknowledging the conflicting information or apologizing, the comment came across as defensive and dismissive. Even if the business believed I was complaining about the price, that would not justify responding to a customer that way. Asking for clarification about an unclear invoice and inconsistent pricing information is a reasonable thing for a customer to do. After I explained my concerns, the business acknowledged that I was correct, apologized for the confusion, and offered to honor the original price on the paper I had selected. I appreciate that they ultimately made that offer, but it does not erase the experience that led to it. Ultimately, this was not about the cost of printing. It was about clear communication, accountability, and how a business treats its customers when a reasonable question is raised. Given the referral through which I found this business, I expected a more professional and customer-focused experience.