I visited on a weekday around 7:30pm only to discover they shut the store earlier than the posted…read morehours. Then, a few days later, I went again between 3-4pm on a weekday. I had 3 packages to ship out. The location is convenient because it's close to home. I just hadn't anticipated how long it would take. Upon arrival, there was 4 customers ahead of me. All but one person was just trying to ship out return items like I was. I didn't expect to be standing in an unmoving line for more than 45 minutes!!! There was 3 cashiers at the counter. Everything was moving in slow-mo. Or so it felt. By the time it was my turn, I realized there was more than 6 customers behind me and the line was snaking out the doors. None of them looked happy. I don't blame them at all. I was also dumbfounded by the complete lack of urgency displayed by the cashiers. And the utter unapologetic attitude of it all. I was just recently spoiled by the ultra efficient and friendly FedEx Office in Vienna / McLean so the contrast felt stark. Hoping there's no more occasions where I'd have to come here again.

Took off 1 star for the cost to ship next day before 1 pm--$139.50!!! But for the love of family,…read morewho left an important item at home before traveling across country. I am new to fed ex and packaging etc. Mizan, who has a lovely disposition, came from behind the counter and actually packed my item for me. Thank you Mizan. Manager Phil who checked me out is also kind and easy-going. I was kinda surprised that there was only one other customer in the store when I arrived and another when I left. It's the Friday before Christmas Monday @ 9 am. Maybe it's because of the cost of shipping for the general public? Not sure. The store was pristinely organized and clean. The entire expensive transaction took maybe 10 minutes.

It's a pretty standard office supply store. Also they're merging with Party City, which sounds…read morelike but is not a joke. PROS - Nice store, good selection, lots of neat stuff. Their paper and pen selection is a treat. - Not as annoying as Best Buy, not as cramped as MicroCenter (both just up the road from this location). CONS - A pretty intense markup on any kind of computer accessories. I mean there's a long history of this in technology retail but it's hard to go 200% on an extension cable from what you could get online with next day shipping. - Service varies wildly. I haven't used their shipping or copy center, just regular staff. Sometimes you feel like you asked a friend for help and they did their best, other times you feel you asked a gas station attendant if they're dating anyone currently. - Don't waste your time with clearance items. As far as I can tell they're not actually marked down at all, they just are moved and relabeled with yellow numbers rather than black ones. On a recent visit I noticed they have bins full of totally random junk items like aquarium filters and soap all posted up in gigantic buckets. I suspect someone bought a few palates of Amazon returns and decided to recover on what was obviously a very bad investment.

DON'T USE IPOSTAL HERE! Every time I wait for my mail over the past 6 months, I've been adding to…read morethis review. I was outvoted by my organization when we needed to get a mailbox. I wanted a post office box, they voted for an ipostal account. I'm the one who picks up the mail, so I deeply regret this decision. Our ipostal account is here. The service is atrocious. Employees have ignored me at the desk when I'm the only person in the area. It should be a simple process, and yet twice in the last two years employees didn't out process mail correctly so I've had to call their service center to get them to remove the mail from my account. You might think that's not a big deal, but ipostal charges you if you don't pick up your mail in a given time. And their phone lines always have a wait. 4/4/2026- I came to pick up 4 pieces of mail and they lost one of the pieces of mail. The person working at the desk called her manager and they're looking for it, but how unprofessional! The supervisor said he's going to continue looking for it and will call me.

I am writing this review to convey the unprofessional, terrible customer service that I…read moreexperienced, to caution anyone who is considering utilizing their services. I received a couple of quotes for shipping. When I asked though for a more itemized quote considering certain factors, such as access issues (stairs) or number of movers, I did not receive that reasonable information to protect myself from a huge markup. When I asked to speak with a manager, "Roy" said that I could speak "to Trump" and said that a manager would not speak to me. This evinces poor customer service, and I warn all to stay away from this company.

If i could give a zero or a minus sign rest assured I would give it. They are incompetent -…read moreinefficient and fraudsters. I got a quote and agreed and eventually did some changes and I accept there is an additional cost to changes however i do not accept that you charge my credit card without authorisation. My shipment eventually left however the pre agreed 6-8 weeks turned out to be more than twelve weeks. Eventually the services i was charged additionally (which was for a change from door to port to door to door) was not carried out as they appointed an unlicensed broker and I had to pay additionally again to get my goods cleared. This Roy is a good for nothing and do not trust him he might sound pleasant in person but a crook in real life. I have been months trying to get reimbursed and he keeps blaming their office in Baltimore Carotrans which is also run by another individual Lisa Tryons and my recommendation is avoid her too as she is a professional in asking for documentation to reimburse you. Long short stay away from 1 Stop Pack and Ship - stay away from Carotrans and stay away from Roy of Stop Pack and Ship and Lisa Tyrons some manager at Carotrans If you have any dealings good luck as you will be scammed

One of the best UPS locations in the area, the staff are always polite, friendly and efficient. The…read moreline is often out the door depending on what day/time you are there. Late morning before lunch time I have found to be the best time to stop by since alot of workers in the area seem to swing by during their work lunch break. The staff keep the line moving quickly regardless. This UPS location is in the shopping center right beside Montgomery Mall. The parking lot is an absolute nightmare to be honest. The parking spaces are limited and as cars attempt to enter and leave it really makes for a bit of a struggle to park. Despite the not ideal parking situation I still choose to come here often because the staff really are great here and I have never had any issues when using various services from shipping my packages and dropping off Amazon returns to even getting my passport photos done... consistent quality service every time :)

The most unprofessional and unhelpful. Go anywhere else. Shouldn't have to wait 20 minutes to pick…read moreup a package when two employees are working

Team member, Javon was so helpful and kind! I was unbelievably confused on how to print a photo on…read more80 lb cardstock and Javon was quick to help and sent me home happy. It can be tricky to print, but I am so glad I asked for help (I was getting overwhelmed and signing up for a Dropbox, but I could have just sent it to the queue using a QR code!). Thanks for your help, Javon! Printing was affordable too (I paid for paper and for color).

Great staff and service at this UPS store. Thank you again. FBI fingerprinting is also at this…read morelocation.

125 pounds. That could be a small adult woman, an incredibly large dog, or...the amount of PII /…read morespam mail we have received over the past year. Either way, I had many giant cloth grocery bags full of the stuff. Thankfully, this location had two relatively empty secure disposal bins. The store personnel were super friendly and helpful. One clerk even helped me load all the paper in to the narrow slots located on the bins. Within 20 minutes, we had disposed of all the random credit card offers, loan approvals, or various other spammy mailings that one dare not throw in the trash. It was over $200 to get rid of everything. I was not excited about that price but it was on my to do list and it needed to be out of my home. Secure disposal well, my friends!

This store is GREAT. The people that work there -- Cindy and Avi -- along with the owners of the…read morestore are very good at what they do and will carry out your requests exactly. I can ALWAYS get a hold of someone at the store whenever I call during normal business hours. Sure, sometimes they run busy so I will try to catch them at a different time (no big deal). Do not listen to the naysayers. I live overseas and maintain a personal mailbox at this UPS Store. They would receive not only my mail but all my online orders. When I have accumulated a good number of orders, I would ask this UPS Store to pack my items for me and get it ready for shipment to me. Granted, I use SendMyBag (via DHL) and not UPS or FedEx to send my packages but Cindy would pack all my things into a box and all I have to do is email her the shipping label/customs form. SendMyBag (DHL/FedEx) will then pick up the box from the store and get it on its way to me in Asia. No one should be complaining about the hardworking, courteous, and professional staff at this store. Highly recommend!

Such nice people. Kevin went out of his way to help me. Easy notary, fast an efficient. The other…read moregentleman was also very nice too. I will use this Location from now on Thank you guys Carmen

I walked in today with it being my first visit to Parcel Plus and was immediately greeted by the…read morestaff. Kevin made sure I had all the proper paperwork for my shipment and told me I was potentially missing a proper label. He said he'd give me a call to let me know if the driver couldn't take the package with the label I provided. He even said he could pack everything up for me and make sure proper documents were inside the package as well as visible on the outside. Kevin followed up with me later in the day to confirm that the package got sent out without issue. I just feel like this customer service was above and beyond and I'm very appreciative. It looked like a well stocked location and with the friendly service, I'd be happy to do business here again. 10/10 positive experience.

Clean, helpful employees fair prices and large number of machines makes this a great place to wash…read morelarge items.

Amazingly Laundry efficiency, Great Customer Service. Clean multiple different option to meet all…read moreneeds. Truly one of the best laundry Matt's I have been in a while

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!