I had an outstanding experience with A1 Passport & Visa Express! I needed my passport processed…read morequickly, and Sam and the team provided exceptional customer service from start to finish. Their communication was clear, professional, and timely throughout the entire process. Sam went above and beyond to coordinate everything and ensure my passport was processed and delivered expeditiously. Thanks to their expertise and dedication, I received my passport in time for my upcoming cruise, giving me complete peace of mind. If you need passport or visa services and want a team that is responsive, knowledgeable, and genuinely cares about its clients, I highly recommend A1 Passport & Visa Express. Thank you, Sam, for your outstanding service and support!

I needed to renew my passport quickly in order to have time to get the visas I need for a business…read moretrip. Sam Carlo at A1 Passport & Visa was efficient and quick. And I appreciate that he warned me in advance about what a State Department email would say about the length of time. I received my passport in 5 working days from when Sam submitted it. Highly recommend!

Staff were very friendly and the process was a breeze. Highly recommend using this facility for…read morepassports

Excelent service !!! very friendly staff , I highly recommend the office !!…read more I driving to NYC to Washington DC

I lost my passport, and i need it for work. I called UPV and they were very helpful in…read moreunderstanding my needs and expediting getting me a new passport. Will definitely use their services again in the future!!

Although I did not use this service for the current visa need, I believe I definitely will in…read morefuture. Ramsey (spelling?) took my call even after office hours closed and directed me to helpful information. Due to the tight schedule I'm working with and location, he was up front with me and told me he couldn't promise to get my visa application through in my timetable. He also offered to help me with more information after the weekend. Ramsey spoke very politely and professionally. Thank you, Ramsey, for your help today!

Really quick delivery and not bad pricing at all. I requested delivery of a few accordion folders…read morefrom Fairfax to Bethesda. I will say one suggestion - there is no way to track it and I was not sure when they would be stopping by which would have been ideal. This did not detract from the experience at all though, and I am very happy.

Martin and his team were awesome - from start to finish! I will use them for all of my DC Courier…read moreServices! They are top notch! No BS! No bait and switch! Real business team that commits & makes things happen...and saves people - like me and you...time and money! (Travel, hotel, waiting in lines, etc.)! I did it all from the comfort of my home and a couple of trips to FedEx! 5 Star Service - with great prices!

McHencer Maple (Mac) was an absolute angel throughout this whole process. He was always available…read moreto chat on the phone and responded promptly to my emails. He made me feel calm throughout the whole process from getting my fingerprints, getting the FBI background check, and getting the federal Apostille and sworn translation expedited and received within two weeks for my Spanish student visa! Without him none of this would have happened and o couldn't be more grateful for his knowledge, expertise, tenacity, and calm demeanor! Mac is a great employee and truly cares about getting everything done for his clients on time! Couldn't recommend anyone more and will forever be appreciative for his help.

***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL…read moreBE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing - **see attached photo**) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're KNOWINGLY seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself.

I can't say enough good things about Oasis. They are very professional. They have two kinds of…read moreservices: 1) Getting you a visa from start to finish and 2) Simply taking your passport to the Chinese embassy for you since this is required to get a visa to visit China depending on which state you live in. (I live in Texas, which is one of the states assigned to the embassy in Washington, as opposed to one of the several consulates the Chinese government has in other cities.) My case was case #2--I had applied online for the visa (this can be a bit painful, depending on how much time you have, how much help you can get from others, and how well you understand the form instructions--if I had to do it over again, I might have gotten their start-to-finish service; it certainly would have saved me time) and gotten the go ahead from the embassy to bring in my passport. I signed up with Oasis on their website, filled out whatever they required, and paid the fee (about $60 for their services plus a little over $20 each way for FedEx second day service to take my passport to them and then get it back to me). They sent me a shipping label which I took with my passport and a couple of other things they wanted me to stick in the envelope (I don't quite remember what they were right now) and took it to my local FedEx store. They, then promptly took my passport to the embassy and got an estimated passport pick up date from the embassy. They went to the embassy on that date, picked up my passport and sent it to me. If I understand it correctly, I actually received it a day early (next day in stead of second day). Problems: Well, the instructions were not always obvious and I had to call them a couple of times to get clarification. Other than that, I was very impressed by their service and would highly recommend them.

This company is probably fine if everything goes right with your application - but the minute there…read moreis a problem and you need more help, they become unresponsive and avoid communication. Super stressful experience. I hired Oasis specifically so that someone was in my corner to hold my hand and give me good advice on the off-chance something went wrong with my application. Well, something went wrong with my application, the approval was delayed by the embassy, and I wasn't able to make my trip. The delay wasn't Oasis' fault - but the way they handled it added more stress to the situation instead of less. At first, I felt very comfortable with the company because their intake process was so streamlined and communication was proactive in the beginning. But when it became clear that my application may not be approved before my trip and I needed some extra help, I called them for advice, and it was clear they weren't invested in helping me figure it out. I would email the service line with a time-sensitive question, and not get a response or call back on time. I would ask the person handling my account to proactively update me on whether or not there was a change in my application, she said she would, but never did - not once, over the course of two weeks. I had to call and chase for every update. When I decided to cancel the application, they didn't notify me when they received my passport back from the embassy, and they didn't notify me when they sent my passport back to me, so I had no idea that a delivery was coming. There's more, but you get the idea. Seemed clear that these people have one streamlined process, and if your case falls outside the bounds of the process, they de-prioritize you.

Amazing,all I can say if breath taking amazing. I got my…read morebeautiful new passport fedexed to my door today and was really amazed how fast it could be to get my first passport. I want to say think you. and the price is non compatible with another company. If you find this company, you are in LUCK!

It took 60 days for a refund- only after posting a review and having AMEX dispute it did they move…read morethe process. 10+ phone calls and innumerable emails beforehand with zero movement. If they take these kinds of things seriously why is there not a number to call when you have a problem with their service?

Being an Executive Assistant at a finance firm, you have to take the little pleasures where you…read morecan. Multi-colored Post-it's! Label makers! Leftover sandwiches from client meetings! Services that make it possible to expedite a visa when your boss decides that he needs to go to Indonesia next week! Seriously, is there anything more nerve-wracking than waiting for a government intermediary to issue you a visa after you've fedexed them the very passport that is needed for the already booked, $150 change-fee-flight to Jakarta? Washington Visa and Passport Services is hands-down phenomenal. There's no bureaucratic hoopla, just folks who actually ANSWER THEIR PHONES, and with them all your questions, who honor their five-day turn-around in THREE DAYS, who lay out the guidelines for visas clearly and thoroughly, and who have yet to cause my already overloaded EA brain an iota of worry. Because, really, whether we win or lose that multi-billion dollar account has nothing to do with me anyway, so let's keep it that way, shall we?

Three stars, be aware that among other services they Do Not provide is individual passport photos…read more Also they seem to (specialize) is submitting applications for passports and visas. I cannot comment on that end/part of their business. Also, if their physical business office visual orderliness/professional look is any reflection, steer clear. No clear signage on front of building, up many stairs, so those with physical limitations, beware. We went down to Kinko's for what we needed. This is an instance where 'Good Luck' is appropriate.

I highly recommend One Source Process. They were extremely responsive when I contacted them with…read morequestions. Timing to receive Federal Apostille documents from them was spot on. In the future, If need additional help with documents, you can be sure that I will utilize their services!! Again, Thank You!!! Mike

I ordered several documents for rush apostille service. The online process to upload docs and have…read morethem reviewed before sending originals was easy and chat with a live person was available throughout so there was no time delay due any questions that I needed them to answer. The docs were processed in one day with the final copies already being returned to me (thank you, Nancy!). A top quality, stress-free experience. I would use them again in a heartbeat for this and any other services they provide that I may need in the future.

Very prompt, respectful, fast, efficient, dunno how many words I can use to describe "the best…read moreservice I've had for doing a visa". Just use them, no regrets.

We needed our visas to China on short notice for an upcoming trip, and Visa Hero made the entire…read moreprocess seamless. My husband and I researched several visa and passport services, and Visa Hero stood out not only for their competitive pricing but also for their outstanding customer support. We were able to reach them easily--whether by phone, text, or website chat--and they were always prompt and helpful in their responses. Thanks to Panda and the entire Visa Hero team, we received our visas even faster than expected. The process can be stressful, but they truly made it easy. Highly recommend!