I cannot speak to the entire organization of TravelVisa Pro, because we have been dealing primarily with one person. So it is important to note that SHE gets five stars, and TravelVisa Pro is fortunate to have her around. The agent our hiring company initially assigned to us was busy one afternoon, so the receptionist (fortunately) put us through to an available agent, Christen Werner. She was so attentive, thorough, and immediate with her responses that my wife and I have dealt solely with her since then. Christen has been patient as we have been awaiting documents from various agents but yet has sent everything that has come across her desk immediately to the relevant visa issuing authorities at the Saudi Embassy. She has kept us up to date with each development in the process, even as some parties have (such as the registrar of my wife's alma matter ) submitted incorrect documentation and we had to wait for another set to be sent. My wife and I have taught overseas for over six years and the most frustrating thing is navigating multiple bureaucracies while having minimal feedback while your future is being held in the hands of strangers. Travel Visa Pro has been a breath of fresh air during this process that would otherwise be so frustrating. It will be a year before our family and friends see us again and we have enjoyed spending time with them in a mental state of peace. It is well worth the cost to not only have the visa process expedited but to have the peace and presence of mind in the last few weeks at home before you say goodbye for another year. read more

***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL BE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing - **see attached photo**) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're KNOWINGLY seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself. read more

Travel Visa Pro - Passport & Visa Services Near Me - Washington, DC, District of Columbia

Travel Visa Pro was there when I needed a helping hand with my Visa application China. Both Eli and Kaii were professional and straight forward with the paperwork, and proactive in their approach to completing the process. They said it would take no long 3 weeks to get the visa, but it only turned out to be 10 days from completion. Thank you both for being there for me. I have only one suggestion that would help. When writing a letter of explanation of work history, it would help to have a pre-form letter to help guide the writer. Both of my reps were personal and eased my concerns about the entire process. Thank you guys. read more

I started the process working with Kian, who was on top of things. Whenever a clarification or additional documentation was needed, he would contact me right away via email and then follow up with a phone call. He reviewed my COVA application and had me all set to send my paperwork in to be processed. Kyra helped me with the next steps during the visa process. She reached out and helped remedy any issues during the application processing timeline. Many thanks to the both of them and I'm all set for my trip. read more

Travel Visa Pro was a lifesaver!! Their customer service was impeccable. They guided me through the entire process during a stressful time. Thank you Travel Visa Pro for allowing me the opportunity to go see my daughter in Italy!! Special shout out to Joy and Jenelle for their patience and honesty!! I wIll be highly recommending this company to family and friends! read more

I recently used Travel Visa Pro to obtain a business visa to China. While I never stepped foot in their establishment, I corresponded with them via e-mail and live chat and submitted my materials via USPS. The end result was all I wanted. The cost was affordable, especially along with the Yelp coupon. Their timeline was accurate: from the day they received my application to the time it was on its way back to me was within the 8 day range, and that even with a snow storm closing their doors one of those days. My biggest complaint was the communication. I had expected updates from their office throughout the process and received not one. Fortunately, I was able to contact various representatives through their website live chat and receive the information I needed (is my application all in order? anything missing? has my application been submitted to the embassy? has the visa been processed?). While I was able to get the information I needed, I expected e-mail updates. I later confirmed that this was indeed the practice AND that my e-mail address had been correctly delivered in my information to them. Thus, due to either some glitch or a typo, this was not the case in my situation. If I could I would give them 3.5 stars, but because the communication on all other parts, when I initiated it, was superb, I'll settle with 4. read more

Excellent service on a slightly difficult visa process for family residency in Saudi Arabia. Straightforward answers and top notch customer service. Previously I had nightmare service from another agency (see my other review) and inconsistent and incorrect answers from other agencies with which I inquired (one of them even tried to charge me $500 for an unnecessary document authentication). But Travel Visa Pro was excellent, I worked with Justin Hackett and he really knew how to deal with the Saudi Embassy, it was so fast and smooth that I couldn't really believe it until the passports and visas showed up at our door. Thanks guys! read more

Alexandra helped me out to get a 10 years visa for India. She was fast, reliable and efficient. And very important, she responded to all my emails in a timely manner. read more

I called today (Labor Day 2018, Sept 3rd) to inquire about travel agent services but soon realized upon talking to the rep that they handle Passport/Visa services only. The representative, Mark, was extremely helpful and as I explained what I was looking for, he gave me a lot of great insight to help me plan my upcoming domestic trip despite it being outside of the scope of his job. I really appreciated his help and was compelled to write a positive review based on Mark's wonderful personality alone. Should I ever need Passport or Visa services for traveling abroad, I would defintley use this company. Thanks for your help Mark! :) read more

Disappointing services. Their website does not have the correct nor updated information. When you call their customer service number, the staff is inexperienced and gives contradictory information. This will result in sensitive documents travelling around the U.S. for days. When they finally process your visa request, it will be outside of the advertised time. They will not apologize nor discount their fees to make up for the fact they failed to meet their advertised services. read more

Disappointed- Went to WDC to expedite anD then told that Philadelphia residents should go to NYC inStead. Paid for expedited service and did not get a call on a timely basis. read more

I called Travelvisapro on Christmas eve and they responded very fast to questions and documentation requirements. They kept me up to date on the process and informed me just now that we have secured the visa. Though I have not yet received the documents, I will highly recommend them to anybody. Michael Pol and Annalyn Castillo were very instrumental in explaining the process very patiently and helping us with the process. read more

Made getting my visa to Kyrgyzstan super easy! I usually stand in lines at the embassies or consulates (I feel like I visit the country before I get to go!), but I wasn't able to do this in NYC (as they're located in DC). I was running a bit short on time and everything worked out just fine. read more

This company has assisted me with arranging visas for employees for travel to China and Saudi Arabia and Russia - a few times with a very limited time frame. I have found all my dealings to be easy, and it is comforting to know that things were being handled by professionals. The staff has always been responsive, knowledgeable and sensitive to my time restraints, and tolerant of my many questions. They were helpful in walking me through the process, in translating language when needed, and the staff came across as both caring and friendly. Arranging such travel can be very stressful and Travel Visa Pro lightened my load considerably - all with an easy manner. read more

I used this service after getting a yelp deal. I needed a visa for travel to Kenya and didn't have much time. They came through with it - I was nervous since I waited until the last minute - I loved the e-mails I got updating me on the progress. Whew. read more

This place is off the chain. It is very reasonable in their prices. Their service is amazing. And never once did I feel like I was alone in the visa process. I am going to Ghana in June and was nervous as hell about getting my visa. They walked me through every step and made sure I got my visa in plenty of time. I would definitely use this place again. Great service! read more

Used Travel Visa Pro to get China Visas for my wife and myself. They responded very fast to questions, kept me up to date on the process, and secured the Visa very quickly. Their website was helpful and all fees were explained fully. I am very happy with their service. read more

Joye at Travel Visa Pro helped me get a passport in one business day when I found out mine was expired two days before my trip. She was very polite, professional, and prompt. She has my highest recommendation. Thank you! read more

HIGHLY RECOMMENDED! very courteous staff and quick. I did a passport renewal and got their budget option for $70 (on top of the 110 passport fee and 60 government-imposed expedite fee). dropped it off at their DC location (5 minute driveway parking adjacent to the building's stairs). They didn't ask me for anything more than what they stated in their forms. I was in and out in about 2 minutes. A week later they called me saying the passport is ready. I went to pick it up and everything was ready to go. The budget option says 8 to 15 business days, but this took 7 calendar days (5 business days). Excellent service and speed. very straight-forward. read more

This is my first review but I feel rather strongly about this. I have had a terribly hard time in the past trying to get a China visa, we are talking nightmare sort of situations. So this place was recommended to me by someone who previously has used them. With such a stunning review from a friend I had no problem paying to have someone go through the hassle while I just dealt with the paperwork. I ended up having many headaches from this place- I got phone called asking for different paperwork from what they requested on the website that I have NEVER needed for this type of visa, and then many other calls AFTER that requesting MORE different paperwork. I was understanding the first time- maybe something had changed since they posted it online, but after that I was incredibly frustrated. If there was more paperwork needed please tell me all in one phone call so I can actually have this done in time! After not hearing from them for two weeks (!!!!) I called to ask where exactly my passport was and how long it would take to get back to me roughly seeing as I am traveling incredibly soon. I was told 'It's done when it's done" and promptly hung up on. I just received my passport today when I sent it in at the end of September. Thank god I knew to just in case give them extra time. I wouldn't recommend but since I have it in time for my trip and I don't know any better company I don't exactly have a solution. read more

*DID NOT GET VISA* so I applied for a business visa to Saudi Arabia from travel visa pro in dc. They assured me they tried their best that's why i am giving them 3 stars but at the end of the day the embassy rejected my application twice leaving me with no visa. I didn't get any reason of rejection nor and tracking number of application. Basically just sent in my passport and got it back after couple weeks with no visa And they don't offer refunds so before you spend top dollar PLEASE know you are not guaranteed a visa because it solely relies on the embassy. Many people think just because it's a big company, you are likely to get the visa but that is not the case. read more

I'm surprised at the glowing reviews. Perhaps it depends who you work with at the company. I worked with Min, got a quote from him, agreed and called to clarify a few questions on authentication of documents for a Chinese visa. He was rude and dismissive on the phone and asked me to call later. Afterwards he wouldn't take my calls or answer my emails. Even beforehand, his promises were quite sketchy and didn't match so what more reputable visa agencies said the process should be. So he's either unprofessional or worse. read more

I just came back from a long trip that I could not have done without T & VP help. They handled my 3 visas (Thailand, Cambodia and Indonesia) with superior professionalism and in an impressive fast fashion. Just a year ago, with a different company, my sister paid as much as three times what I did for one of the three visas I requested with them. Sending your passport away in an envelope is a very sensitive thing, and as a satisfied customer I highly recommend this company and their services. read more

i give them 4 stars online because i paid for 5 days and its coming in 9 days .., thats my only complaint but i loved that this company helps you soo much where you can feel they really want you to get your visa , unlike other companies just want your money and will say you didnt give enough so your money was just wasted..., this company will contact you saying we see you forgot to fill out some part of it instead of sending it the the chinese consulate so they can reject it i used the chicago branch of this company and i was hesitated because they had no reviews but it was a great easy experience my only complaints is they didnt deliver when promised and the lack of updated on the site on the progress of your visa .., if i didn meet requirments and so forth but 4 stars ill give for them for delivering it before my trip to china read more

I own a Travel/ Tour company, and we travel to 25+ countries a year. I only trust Travel Visa pro for my visas, plus the hundreds of people who travel on my Tours. I used two other companies prior to TVP, but in the past 6 years, I have never needed anyone else. They provide amazing service and do what they say. Even difficult visas like Azerbaijan are all received on time. The very best on the planet !!! read more

I have used this company for 7 years now - and they have saved my rear, and those of my groups MANY times. i take groups around the world from Kazakhstan, to Latin America to Africa and even with 50+ travelers these guys deliver EVERY time. Even with my last-second customers, I tell them to call TVP and they call me back so excited as TVP takes care of every detail. Before I found them, visas were a nightmare - but these guys are the REAL DEAL !!!! Thanks Travel Visa Pro - you guys are Amazing in EVERY WAY !!!! read more

On Friday I picked up my visa from the Russian embassy---no problems whatsoever. If you're needing an official voucher/confirmation to travel to Russia--would definitely recommend going through Travel Visa Pro! read more

When I was looking for an expediter I called seven companies. All of the others explained to me that they were a glorified courier service. They said that they could not get our passports with visas back to us in less than a week. Our daughter was leaving for Nicaragua in a week and we needed the visas for Kazakhstan done before her departure. Only Travel Visa Pro expressed a willingness to get the job done for us. They had our passports in and out of the Kazakhstan Embassy in three days! read more

I have had to go through the Washington D.C. company twice to get my work visa for Saudi Arabia. The first time they were so slow that I ended up having all my paperwork sent back to me wasting the time and postage spent, and getting my visa a different way. The second time the person, Christine I believe, working on my file failed to tell me that their instructions posted on their website, and the ones sent to me by email were out dated so my file sat on her desk for three weeks waiting for a signed paper that I didn't know she needed. After I sent it priority mail, the next day she told me she needed another signed document from a doctor. So there goes another cost for priority mail.... I lost at least three weeks of pay because of this debacle. They like to blame the Saudi embassy for slow work processing, but don't have any clue that they are also part of the "slow" factor. Actually the Saudi embassy took only a week. Then my visa and passport where supposed to be sent back to me ASAP...sat on her desk again... Finally contacted Justin, thought it was lost in the mail...got it the same day I was supposed to fly out and thought I would have to get my company paid flight changed. Ummmmm...yea at least from this part of the office. Don't recommend.... And after arriving in Saudi, many of the same stories are retold with the same problems from all the American teachers arriving. Perhaps going to their office in person would make a difference. I am from Iowa so traveling to D.C. wasn't a viable option. read more

I am really impressed with your company and the swift way you handled my recent visa transaction. You have a great website that makes it easy to find what you need, and I like the way you quickly respond and provide step by step tracking information. As an employee of one of the largest Fortune 500 companies in the world , we are asked to use CIBT as our preferred Visa/passport agency but we are not required to do so. I came to you because CIBT would not assist us with filling out the special Saudi Arabia visa aplication, and sent us to the Saudi site directly, telling us we had to fill out the application form and load the passport photo ourselves. We encountered numerous technical problems and were unsuccessful doing that, so I searched on the internet and found you. Thanks for your great work and excellent customer service. I will definitely use you again, and will refer you to other employees here as well. read more