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    Washington Express Visas

    4.1 (9 reviews)
    Open 8:30 am - 5:00 pm

    Services - Washington Express Visas

    Passport & visa services

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    Travel Visa Pro

    Travel Visa Pro

    4.0(30 reviews)
    0.8 mi
    24/7 Availability
    19 years in business

    I cannot speak to the entire organization of TravelVisa Pro, because we have been dealing primarily…read morewith one person. So it is important to note that SHE gets five stars, and TravelVisa Pro is fortunate to have her around. The agent our hiring company initially assigned to us was busy one afternoon, so the receptionist (fortunately) put us through to an available agent, Christen Werner. She was so attentive, thorough, and immediate with her responses that my wife and I have dealt solely with her since then. Christen has been patient as we have been awaiting documents from various agents but yet has sent everything that has come across her desk immediately to the relevant visa issuing authorities at the Saudi Embassy. She has kept us up to date with each development in the process, even as some parties have (such as the registrar of my wife's alma matter ) submitted incorrect documentation and we had to wait for another set to be sent. My wife and I have taught overseas for over six years and the most frustrating thing is navigating multiple bureaucracies while having minimal feedback while your future is being held in the hands of strangers. Travel Visa Pro has been a breath of fresh air during this process that would otherwise be so frustrating. It will be a year before our family and friends see us again and we have enjoyed spending time with them in a mental state of peace. It is well worth the cost to not only have the visa process expedited but to have the peace and presence of mind in the last few weeks at home before you say goodbye for another year.

    ***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL…read moreBE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing - **see attached photo**) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're KNOWINGLY seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself.

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    Washington Passport and Visa Services

    Washington Passport and Visa Services

    3.8(9 reviews)
    0.2 miDupont Circle, Downtown

    Being an Executive Assistant at a finance firm, you have to take the little pleasures where you…read morecan. Multi-colored Post-it's! Label makers! Leftover sandwiches from client meetings! Services that make it possible to expedite a visa when your boss decides that he needs to go to Indonesia next week! Seriously, is there anything more nerve-wracking than waiting for a government intermediary to issue you a visa after you've fedexed them the very passport that is needed for the already booked, $150 change-fee-flight to Jakarta? Washington Visa and Passport Services is hands-down phenomenal. There's no bureaucratic hoopla, just folks who actually ANSWER THEIR PHONES, and with them all your questions, who honor their five-day turn-around in THREE DAYS, who lay out the guidelines for visas clearly and thoroughly, and who have yet to cause my already overloaded EA brain an iota of worry. Because, really, whether we win or lose that multi-billion dollar account has nothing to do with me anyway, so let's keep it that way, shall we?

    Three stars, be aware that among other services they Do Not provide is individual passport photos…read more Also they seem to (specialize) is submitting applications for passports and visas. I cannot comment on that end/part of their business. Also, if their physical business office visual orderliness/professional look is any reflection, steer clear. No clear signage on front of building, up many stairs, so those with physical limitations, beware. We went down to Kinko's for what we needed. This is an instance where 'Good Luck' is appropriate.

    Washington Express Visas - passportvisaservices - Updated May 2026

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