In seeking to replace my damaged passport expeditiously, I selected A1 Passport & Visa Express…read morebecause of its proximity to my office in Washington, DC, and also because of its many positive reviews on Yelp, etc. Rather than having to communicate online and await a response, Sam picked up the phone on my first call. I explained my situation,, and he walked me through the process and told me what to prepare prior to my appointment at his office the nest day. Upon my arrival, when Sam discovered mistakes in my paperwork, he re-did it on the spot, took a new passport photo, and advised to expect my new passport in several days. This is exactly what happened. What a seamless and positive experience! I would highly recommend A1 Passport to anyone needing passport/visa services! Tom N.

Really great experience! I was extremely stressed about not having my new passport in time for a…read moremajor international trip, but thankfully I found A1 Passport & Visa Express. Sam was helpful, efficient, and communicative every step of the way. He answered all of my questions on the phone, gave me an appointment the very next day, and took 15 minutes max to get my picture and documents in order. From that appointment, it took only one week to receive my new passport. Although pricey (and completely my fault for procrastinating on this!), Sam's expertise and efficiency put me at ease. I cannot thank him and this service enough. Highly recommend if you need a passport in a pinch!

Well organized. Friendly staff. In this same location (but separate entrances) are the passport…read moreagency and authentication office. The check in desks are also separate (for passport vs authentication documents). Once checked in, watch the big screen showing which numbers are up (they also broadcast the numbers, gotta listen attentively).

I had a last minute travel plan out of the US and they could not have been more helpful. What a…read moregreat experience, this is what the government should be. It seems like thing are becoming very well run and they seem to actually want to help.

I lost my passport, and i need it for work. I called UPV and they were very helpful in…read moreunderstanding my needs and expediting getting me a new passport. Will definitely use their services again in the future!!

Although I did not use this service for the current visa need, I believe I definitely will in…read morefuture. Ramsey (spelling?) took my call even after office hours closed and directed me to helpful information. Due to the tight schedule I'm working with and location, he was up front with me and told me he couldn't promise to get my visa application through in my timetable. He also offered to help me with more information after the weekend. Ramsey spoke very politely and professionally. Thank you, Ramsey, for your help today!

Martin and his team were awesome - from start to finish! I will use them for all of my DC Courier…read moreServices! They are top notch! No BS! No bait and switch! Real business team that commits & makes things happen...and saves people - like me and you...time and money! (Travel, hotel, waiting in lines, etc.)! I did it all from the comfort of my home and a couple of trips to FedEx! 5 Star Service - with great prices!

Incredible service! I was genuinely blown away by how responsive, kind, and efficient Best…read moreMessenger was. I had an odd request to pickup a package from a store in the mall and have it delivered to my home. Best Messenger made the entire experience a piece of cake. My package was delivered exceptionally fast and the entire process was smooth and easy from start to finish. Next time I, or anyone I know, is in need of a courier, I'm hiring them again!

I cannot speak to the entire organization of TravelVisa Pro, because we have been dealing primarily…read morewith one person. So it is important to note that SHE gets five stars, and TravelVisa Pro is fortunate to have her around. The agent our hiring company initially assigned to us was busy one afternoon, so the receptionist (fortunately) put us through to an available agent, Christen Werner. She was so attentive, thorough, and immediate with her responses that my wife and I have dealt solely with her since then. Christen has been patient as we have been awaiting documents from various agents but yet has sent everything that has come across her desk immediately to the relevant visa issuing authorities at the Saudi Embassy. She has kept us up to date with each development in the process, even as some parties have (such as the registrar of my wife's alma matter ) submitted incorrect documentation and we had to wait for another set to be sent. My wife and I have taught overseas for over six years and the most frustrating thing is navigating multiple bureaucracies while having minimal feedback while your future is being held in the hands of strangers. Travel Visa Pro has been a breath of fresh air during this process that would otherwise be so frustrating. It will be a year before our family and friends see us again and we have enjoyed spending time with them in a mental state of peace. It is well worth the cost to not only have the visa process expedited but to have the peace and presence of mind in the last few weeks at home before you say goodbye for another year.

***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL…read moreBE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing - **see attached photo**) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're KNOWINGLY seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself.

Truly exceptional service. Very thorough job reviewing all of my information and visa application…read moreinformation, with a handful of follow-ups for more information. Pooja, who I worked with, was very quick in reply during their business days/hours and available over the phone as well to talk things through. Once everything was properly submitted, it was only a couple days until the visa was approved by the embassy and then shortly thereafter 10 year tourist visa in my hand via FedEx delivery! I can't recommend Oasis enough.

Excellent and fast service, prompt email replies, safe, fast, easy transaction, defintely recommend.read more

Amazing,all I can say if breath taking amazing. I got my…read morebeautiful new passport fedexed to my door today and was really amazed how fast it could be to get my first passport. I want to say think you. and the price is non compatible with another company. If you find this company, you are in LUCK!

It took 60 days for a refund- only after posting a review and having AMEX dispute it did they move…read morethe process. 10+ phone calls and innumerable emails beforehand with zero movement. If they take these kinds of things seriously why is there not a number to call when you have a problem with their service?

Being an Executive Assistant at a finance firm, you have to take the little pleasures where you…read morecan. Multi-colored Post-it's! Label makers! Leftover sandwiches from client meetings! Services that make it possible to expedite a visa when your boss decides that he needs to go to Indonesia next week! Seriously, is there anything more nerve-wracking than waiting for a government intermediary to issue you a visa after you've fedexed them the very passport that is needed for the already booked, $150 change-fee-flight to Jakarta? Washington Visa and Passport Services is hands-down phenomenal. There's no bureaucratic hoopla, just folks who actually ANSWER THEIR PHONES, and with them all your questions, who honor their five-day turn-around in THREE DAYS, who lay out the guidelines for visas clearly and thoroughly, and who have yet to cause my already overloaded EA brain an iota of worry. Because, really, whether we win or lose that multi-billion dollar account has nothing to do with me anyway, so let's keep it that way, shall we?

Three stars, be aware that among other services they Do Not provide is individual passport photos…read more Also they seem to (specialize) is submitting applications for passports and visas. I cannot comment on that end/part of their business. Also, if their physical business office visual orderliness/professional look is any reflection, steer clear. No clear signage on front of building, up many stairs, so those with physical limitations, beware. We went down to Kinko's for what we needed. This is an instance where 'Good Luck' is appropriate.

Such a pleasure! The quality and efficiency of their process service is unmatched. I called them on…read morea Monday afternoon to serve papers, and it was done first thing in the morning the following day! The process worked exactly as I needed- they provided updates, then answered all the questions I had, and remained very communicative throughout the whole process- they responded happily. I am grateful for the opportunity to work with such a professional team.

waited over a month to reach back out and let me know that they never even sent my order out for…read moreservice of process. Very unprofessional and would not recommend them to anyone.

We needed our visas to China on short notice for an upcoming trip, and Visa Hero made the entire…read moreprocess seamless. My husband and I researched several visa and passport services, and Visa Hero stood out not only for their competitive pricing but also for their outstanding customer support. We were able to reach them easily--whether by phone, text, or website chat--and they were always prompt and helpful in their responses. Thanks to Panda and the entire Visa Hero team, we received our visas even faster than expected. The process can be stressful, but they truly made it easy. Highly recommend!

My visa application process through VisaHero was smooth and hassle-free…read more The user friendly online platform lists application requirements clear and concise. Everything is digitalized including visa photo. Online chat feature saved me tone of time for information I need explanation and clarification. Price was competitive with other online visa service. But its efficiency beat them all. Exceptional service. Highly recommended.