Fantastic.
I travel a lot and had never used a visa service before, apart from getting a single country visa to Russia due to the sponsor letter requirement (the agency in London provided the sponsor letter, so I needed to use them). I've always walked or taken a bus to the local consulate or embassy and done it on my own.
On this occasion, I realized that with 5 weeks before leaving for a trip through 4 West African countries that I should have been more diligent about figuring out the visa requirements. All 4 require visas, none have consulates where I live, and there simply wouldn't be enough time to separately request the visas by mail from each embassy. So I took the leap and tried an agency.
After sending in my completed visa application forms (to the best of my ability - which means, somewhat incomplete and incoherent), everything was resolved, with no additional input from me, until I got my passport back within 2 weeks, all visas in place and ready to go.
It was a spectacular experience, I believe in large part as the staff is made up of individuals who are specialists in doing this, who use their own names in communicating with you, and who focus on specific regions. They have strong relationships with the staff at the embassies and they know how to get these things processed.
I was completely neurotic when I called (having realized what a fool I'd been to not have realized I had a problem before) and they were completely calm and logical and reassuring throughout the entire process.
Amazing, highly recommended. read more