This is the worst UPS operation that I have ever experienced! And according to all the other…read morereviews I am not alone. Besides having horrible customer service and not customer facing, They tend to fabricate reasons that are not true for delaying delivery. I have been waiting 2 weeks now for a QVC delivery of a laptop. They have attempted to gaslight me for the last 5 days with a ridiculous story about not being able to walk up my cleaned and salted driveway. The irony is my Ring Camera (driveway and door) have not captured a UPS truck since before the last snow storm. I spoke to Daphine who is supposed to be the depot manager who was extremely unprofessional and prepared with her pocket of lies. I am amazed that they would allow some young girl who obviously does not have much experience to handle such a responsibility. I am only giving them a 1 star rating because this platform won't allow a 0 star rating. #hotmess

I have tried calling every number there is with UPS and got nothing but pre-recorded AI messages…read morewhich cannot be avoided. AI does not understand anything that is said to it. They are not humans but pre-recorded babble. I have a hugh complaint regarding a package which should have been at my home no later than 12:00 noon 10/17/2025 per the shipping information. It is now 2:08 p.m. and no package. Trying to call UPS is absolutely the most horrifiying thing to do in the world No one answers just tape recording which do not understand as they are pre-recorded. You cannot even call the nearest UPS location to your home (same problem) I am FEDUP with UPS. I was notified yesterday 10.16.2025 that my package would be delivered by 12:30 pm. today 10/17/2025 (did not happen.) Tracked on line and found that the truck was only about 3/4 of a mile from my home. No truck. It is now 2:12 pm. 10/17/2025 and no package and nothing but AI generated babble to any question you ask it. As of this date I will notify and let anyone I order from to please send my pkg by FED X or US Postal service overnight. Better service. I need the part I am waiting for as my home is not secure due to needing this part to make it secure so I am not able to leave my home. I tried calling every number available for UPS and got nothing but tape records and hold times of well over an hour. NOT GOOD PUBLICITY. The only person I spoke with was someone in HR who told me I had the wrong extension. Asked to be transferred to someone in the corporate office and was told he was not able to do that. WHAT KIND OF COMPANY IS CAROL B. TOME' RUNNING? I will NEVER use UPS again. FED or USPS will be my go to for sending packages. Should you wish to further discuss this with me, I may be contacted by e-mail at: sbslaw13@yahoo.com. I am still awaiting my parts to secure my home. Time now: 2:18 p.m. October 17m 2025. The parts were to be at my home by 12:30 p.m. the latest. Yes, I am repeating myself. Now they are telling me 9:00 p.m. tonight. The security for the garage does not come out at 9:00 p.m.

I had a blackboard easel that I needed to ship home from Gaithersburg, 48"X34"X10". I stopped in…read moreand spoke with Aiman on November 4th, and was assured that they would be able to make a box and ship it. On Sunday, November 5th, I brought the easel to the store to have it boxed and shipped. Unfortunately, I did not get the name of the gentleman who assisted me on Sunday afternoon. He was certainly dismayed to see me arrive with the easel, but was wonderful, and worked hard to get it boxed and ready to go. Many thanks for the great service, while balancing the needs of the other customers who arrived while he was working on my package. The easel arrived today, right on schedule and in perfect condition. Thank you for the excellent service!

Visited for notary. Love that no appointment is necessary and can get everything done within…read moreminutes. Staff was all very friendly at this location

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!

I begged FedEx send my package ANYWHERE BUT THIS LOCATION. I'll drive to Frederick even leave the…read morestate. The lady working was unhelpful. I believe she is the manager. The guy or regular workers are great. This review is about management. I went on a Monday. If that helps narrow it down. Please Don't have your packages delivered or sent there!!!! It smells like poop. I'm not even being funny or mean. This mix between the smell and customer service. Makes this a miserable 5-10 minute experience. It was enough for me to take the time to write this review.

So umm it's been 3 weeks and they've just been holding my package. I know it snowed and all but…read moreit's all cleared up now so what is the reason for my package being delayed for so long

I needed pens for work and stopped in to do just that. Every isle is neatly shelved and easy to…read morefind what you need. Their staff members are nice and ready to help when you walk in. This particular day was especially busy with back to school shoppers. The cashier was very nice she helped me find my Staples membership, which I discovered that I had been a Staples member since 2010 after giving her like 4 different before she found my account. I was in and out in less than 10 minutes. Great convenient place need in and grab your home/office nneds.

I want to open an close this review with positive comments about staff. They were friendly and…read morehelpful on tbs retail end but if you are looking for SMEs comparing/contrasting products search elsewhere (they search their phones...). This store has a major stock/ inventory management issue. Significant numbers of hooks and shelving are vacant, usually with smaller items or packages of 2-3 items as opposed to dozens. The response to inquiry is go to the internet or buy a package of 36 or a bubble envelope or box or notebook much much larger than what I need. Is this more than irritating? Well, it shouldn't be but the reason one goes to brick and mortar store is to buy "now" and the business model supporting this are the many incidentals one also picks up at an office supply while there. I have never been here when all of the copy machines are working -- a similar indicator because the only folks copying at a Staples are folks who "need it now". This is a self fulfilling prophesy regarding in person retail in action. BUT the staff were friendly without being obsequious or faux. Five stars for the folks in the red polo shirts but one or two for inventory management and sustainable business practice.

I was really happy with the service I received at the counter. A few minutes later, though, I was…read morein the parking lot and suddenly couldn't get into my car--nothing worked, not even the hidden key in the fob. While I was bracing for the worst, one of the owners came out to help. He was patient and genuinely kind: we went back into the store, and he stood with me while I pulled up a YouTube "how-to" video to troubleshoot. Still, we had no luck. I walked to the gas station next door to see if they had a replacement battery (they didn't). By that point I'd removed and reinserted the same battery a couple of times just to check the model--and when I returned to my car, it finally worked. All that to say: I really appreciate a business where people take pride in what they do and care about creating relationships, not just completing a transaction. I'm new to the area, but I've found my UPS Store!!

The store manager provided misleading information regarding the cost of passport photo prints…read more Despite confirming a price of $7 multiple times before the service, he charged $17 upon completion and denied his previous quote.

Shannon helped us with notary services and her professional manner was so appreciated. She went…read moreabove and beyond what we expected. Thank you so much!

The women at this location are AMAZING. They helped me out with an issue I had yesterday and saved…read moremy bacon! So kind and helpful! I would recommend this store for its incredible customer service.

High quality and reasonably priced service! Very helpful as we were living out of a hotel and moved…read moreinto our new home. All sorts of items taken over, sometimes in large amounts. They rapidly cleaned all very effectively. Thank you, WaveMax!

We did the full service wash and fold package while our washer was out of commission and waiting…read morefor repairs. Clothing came back clean, smelling great, and well organized. And it was not too expensive for what we got. Highly recommend.