Usually I wouldn't take time to write a review like this, but I do so as a serious warning to other…read morepotential customers. My experience with Extra Space Storage was a stressful, unrelenting battle against an opportunistic force. I started off renting a space from them for $79/month. This was not my first time renting storage space and I knew that if you're not careful, the rate may unexpectedly rise. I asked the salesperson if there would be an increase in rent and when I might expect it. They said if I paid in advance, I could prolong my time without an rent increase, but I should expect one in about a year. "But don't worry," they said, "it won't be anything substantial. Maybe $10 a month more." In January 2021, the rent went from $79/month to $85/month. That's reasonable. But then in September of 2021, the rate jumped from $85/month to $159/month. I fought this tooth and nail, talking to the east coast head of Extra Space Storage. I asked him and anyone I could talk to how they could rationalize an 87% increase in rent. No one could. He offered to bring it down to $149/month. I had spent hours omn the phone, writing emails, writing letters and it helped me save $10/month. It occurred to me that about that time was when rent moratoriums were being halted across the country. Tenants who couldn't afford to pay back rent after the pandemic moratoriums were lifted, were now being evicted. That meant more money for storage companies. The unregulated storage companies became pandemic profiteers. Truly disgusting. By the time I was able to move out of the unit for good in July 2023, my formerly $79/month unit was now $220/month. This is immoral. This is corrupt. How do these people sleep at night? IF YOU'RE THINKING OF USING STORAGE, GO WITH A LOCALLY OWNED BUSINESS.

We had a storage space at the Towson location for years. We never had or heard of issues with…read moresecurity. The place was always clean. Once I locked my unit without closing the hasp without knowing it meaning that it was locked in an open position. Extra Space Storage noticed this on one of their walk through. They removed my lock and replaced it after securing the unit and notified me right away. I didn't realize they did these security checks but was glad they did! This is a climate controlled facility and we stored artwork as well as other things. We didn't suffer damage to any of our belongings in the years that they were stored there. I highly recommend this facility especially if you need to store things in a climate controlled environment.

Two weeks ago someone cut through the mesh ceiling, entered my storage unit through the ceiling,…read moreand rummaged around in my belongings. There doesn't ever seem to be an employee at the location, so I reported it at a different location and was told that a district manager would call me. They called once and left a message, but I keep calling back and cannot get them on the phone and they haven't called again. Meanwhile, they also haven't fixed the ceiling, so my unit is not secure. DO NOT RECOMMEND. UPDATE: After calling every day for a week, someone finally called back, but it was a regular worker that said that he was not empowered to do anything. He said that he could write up "my concerns" in an email to the district manager. The district manager was the one supposed to call me. UPDATE 2: I gave up and moved to another storage unit company. A regular worker checked me out and I showed her the gaping hole in the ceiling as the reason why I'm moving. She said that she could let the district manager know, although it is clear that management does not care. AVOID THIS PLACE. Completely unresponsive and un-professional.

I had the pleasure dealing with Candice, who provided 5 Star customer service! She was personable,…read moreprofessional and understood my storage needs --- providing valuable advice and recommendations to maximize my storage experience. Highly recommend.

Great experience so far. Very easy instructions when you sign up online and they were offering 1st…read moremonth free! No complaints. Highly recommend!

From the owner: Store your belongings at Extra Space Storage on 8522 Old Harford Rd in Parkville, MD today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, RV parking, golf carts available, wide drive isles, workshop units available, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility

Facilities are clean but they would keep raising the price on my storage unit every several months…read more I was there for a total of about 4 years and they were charging me more than double what they were charging me at the end of the 4 years compared to when I first rented the unit.

Thieves. Ignorant people working there…read more Liars. No customer service. Will never recommend or use!

From the owner: Friel Self Storage is located in Easton & Queenstown, MD…read moreClimate-controlled units, video surveillance, outdoor parking, and much more.

Billy and the crew are above and beyond I highly recommend them…read more Great Service Quality and value of product. Safe and clean 24 facility. We needed a U Haul and they have them too.

Used this company for Uhaul purposes. Had a little trouble with the self check out, but the…read moreemployees were very kind and made it right. Wonderful customer service. Clean well running truck. I would use this company again.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Very helpful staff, clean facility, and feels safe. Highly recommend if you need storage.read more

Very clean. Very kind, parking lot is accessible, the spaces are acceptable and the owners are…read morevery kind as well. Has clean bathrooms and Carts in good condition.