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    ezStorage

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm

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    7 years ago

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    Extra Space Storage - Office

    Extra Space Storage

    (9 reviews)

    Usually I wouldn't take time to write a review like this, but I do so as a serious warning to other…read morepotential customers. My experience with Extra Space Storage was a stressful, unrelenting battle against an opportunistic force. I started off renting a space from them for $79/month. This was not my first time renting storage space and I knew that if you're not careful, the rate may unexpectedly rise. I asked the salesperson if there would be an increase in rent and when I might expect it. They said if I paid in advance, I could prolong my time without an rent increase, but I should expect one in about a year. "But don't worry," they said, "it won't be anything substantial. Maybe $10 a month more." In January 2021, the rent went from $79/month to $85/month. That's reasonable. But then in September of 2021, the rate jumped from $85/month to $159/month. I fought this tooth and nail, talking to the east coast head of Extra Space Storage. I asked him and anyone I could talk to how they could rationalize an 87% increase in rent. No one could. He offered to bring it down to $149/month. I had spent hours omn the phone, writing emails, writing letters and it helped me save $10/month. It occurred to me that about that time was when rent moratoriums were being halted across the country. Tenants who couldn't afford to pay back rent after the pandemic moratoriums were lifted, were now being evicted. That meant more money for storage companies. The unregulated storage companies became pandemic profiteers. Truly disgusting. By the time I was able to move out of the unit for good in July 2023, my formerly $79/month unit was now $220/month. This is immoral. This is corrupt. How do these people sleep at night? IF YOU'RE THINKING OF USING STORAGE, GO WITH A LOCALLY OWNED BUSINESS.

    We had a storage space at the Towson location for years. We never had or heard of issues with…read moresecurity. The place was always clean. Once I locked my unit without closing the hasp without knowing it meaning that it was locked in an open position. Extra Space Storage noticed this on one of their walk through. They removed my lock and replaced it after securing the unit and notified me right away. I didn't realize they did these security checks but was glad they did! This is a climate controlled facility and we stored artwork as well as other things. We didn't suffer damage to any of our belongings in the years that they were stored there. I highly recommend this facility especially if you need to store things in a climate controlled environment.

    Charm City Movers

    Charm City Movers

    (217 reviews)

    The movers were friendly and helpful. They were on time and finished the job quickly.read more

    When looking for movers I knew Yelp wouldn't STEER me wrong. It was easy to request a quote from…read moreseveral Yelp guaranteed moving companies then communicate with a few to get the best rate. Charm City Movers was professional from start to finish. I completed a Moving Quote Request on a Saturday, and they called me on Monday with some questions. Andrew was very friendly and professional. My move included moving furniture from White Marsh to Mount Washington, with a stop in Timonium to drop off and pick up more items. A three stop move with lots of stairs at each location was quoted at $750. This was reasonable since I had anticipated spending about $1,000. Their window for a Friday move date was between 10-12. They called when they were about 20 minutes away and met me promptly at 10 AM. Four guys in a huge truck arrived and got right to work. Within half an hour we were on our way to the second stop to drop off a bed and retrieve the rest of the furniture. Off we went to the third and final stop to unload everything. I was nervous about large items fitting up a narrow stairwell, but the guys assured me that if I had measured right, they would have it all fitting in the apartment in no time. That they did. When everything was unloaded, the driver went over the listed items and made sure everything on the list had been moved and put in the apartment. The price quoted was the price I paid, and they were done in exactly two hours. I tipped each guy in cash and felt a huge sense of relief when they drove away - knowing moving day was successful and complete. Great customer service and fast and efficient movers.

    ezStorage - selfstorage - Updated May 2026

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