I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility

Facilities are clean but they would keep raising the price on my storage unit every several months…read more I was there for a total of about 4 years and they were charging me more than double what they were charging me at the end of the 4 years compared to when I first rented the unit.

Billy and the crew are above and beyond I highly recommend them…read more Great Service Quality and value of product. Safe and clean 24 facility. We needed a U Haul and they have them too.

Used this company for Uhaul purposes. Had a little trouble with the self check out, but the…read moreemployees were very kind and made it right. Wonderful customer service. Clean well running truck. I would use this company again.

I paid for a storage unit a couple of months ago and my experience was TERRIBLE !! My kids and I…read morewere discriminated and harrassed constantly by the front office female employee / employees. she would actually park her car near the dumpsters and spy on my kids and myself as I was trying to get idems from my storage unit then my minor daughter was harrassed by employees when she was using the bathroom on their property within proper business hours the constant harassment and discrimination was so bad that my associate confronted the female office employee that was harassing, discriminating against me and my kids which according to the phone conversation it's clear my kids and I were discriminated against due to our hardships at the time which I made the mistake and disclosed while purchasing the storage unit while in distress it was then used against me and my kids I never lived or attempted to live in my storage unit I frequently came to my storage unit to gather items for my kids and myself within proper business hours plus we don't have a car and their exit gate system will not open if you're not in a vehicle so unfortunately (after office hours) still within proper business hours in order to get off the storage facility property my minor daughter had to slide though the small opening near the entrance gate to punch in my code information so we can exit the storage facility which we were confronted about as well (FYI change your exit gate system so people without a car and leave everybody doesn't have a car ) ) the harassment and discrimination became so bad that I was concerned about the well being of my kids and myself while this business property not knowing what the employees were capable of doing so when I would go to get items from my storage unit my associate would drive me and my kids there to make sure we were not harrassed or discriminated against then while I was still allowed authorization and access to my storage unit I got all my items and cleaned out my unit for the last time because I refused to allow my kids and myself to be constantly harrassed, discriminated by employees plus while removing all my items for the last time at this storage facility with my associate present with me and my kids I realized that it was a serious mice infestation (we had no food in unit) 200.00 worth of our items where destroyed past reviews regarding rodent infestation is TRUE I recommend people to look elsewhere to store their belongings plus after I sent them a letter notifying them that I'll no longer be using their storage facility by mail due to constant harassment and discrimination according to the my storage agreement they're now trying to scam me saying I owe money/lien I owe them nothing if anything they owe me money for my property that was destroyed by the rodent infestation at their storage facility plus the harassment and discrimination if they continue to harrass me I'll seek legal action against this business.

Well Kept and Clean! Amazing Prices! Rate is Guaranteed for a Year! No Hidden Fees just your…read moremonthly payment!

Been using this location for 4 year. Wade has been awesome. They have accommodated our needs year…read moreafter year. We only need the storage while gone for the summer. Every year we have a new set of needs. We have found the units clean and very reasonable in price. The are easily accessible via our Otterbein location.

Wrongful sale of my belongings despite payment attempt and communication…read moreThis review is for Public Storage - 8228 Belair Rd, Nottingham, MD 21236. On January 26, 2026, my storage unit was sold even though I made repeated attempts to communicate and make payment. I called multiple times that morning and left messages trying to find out the exact amount required to stop the sale. No one returned my calls. When I finally reached an employee named Chrissy, I was told my total balance was $1,000.48 and that they would accept a partial payment of $555.00 to stop the sale. I had the $555.00 available and agreed immediately. While attempting to process the payment, my bank showed a system error, which was later confirmed by my bank as an issue on their end -- not a lack of funds. We attempted the payment multiple times. I also tried using another bank card and successfully sent $1.00 to confirm that card worked, with the intention of immediately submitting the full $555.00 payment on that card. Despite these efforts, my belongings were still sold. On January 27th, I called again and begged them not to release my belongings to the buyer. My bank confirmed that the funds would be fully available on January 28th, less than 24 hours later. I explained this clearly and pleaded with them to wait. My unit contained irreplaceable personal items belonging to my deceased parents, which are the only things I have left of them. I would not refuse to pay knowing that. I was later told Public Storage gave me "two extra days," which is not true. My account had already been closed on the 27th, and my belongings had already been released to the buyer. The timeline does not support their statement. I did communicate. I did attempt to pay. I did everything I could under the circumstances. The lack of compassion, accountability, and honesty shown in this situation has been devastating. In my opinion, this was a wrongful sale, and no one should have to lose their parents' belongings this way.its not like i did have the money they can look on payments history they could have delayed the buyer but yet they lied and said they gave me truth extra days the day my things was sold was on the 26th i tryed to pay it it was a system problem on the bank end the 27th of january i talk to an manager that morning and told the promblem i beg him to hold the buyer up because they said the problem woud be fix the very next day which it was thats the 28th of jaunary i had the 555.00 ready to pay the next morning reguardless of how they do things they seen i was paying not lose my things i beg them and the 28th would have been the extra day they claimed they gave they seen i do pay so why not held that buyer off ...sometimes yall need to give people grace and not be so horrible and lieing on people because they did not give me that extra less then 24 hours

very quick and friendly process great customer service Dominque would recommend to anyone that…read morelooking for self storage

This is the worst storage facility ever. I stored my things at the Patapsco location and it was an…read moreawful experience. The storage light was broken and the door was broke. The storage had rats and they damaged my property but because it was so disgusting I had already thrown my damaged property away and swept all of rat droppings off my belongings I couldn't file a claim. I will never use this company again nor will I recommend them to anyone.

Helpful, informative, and professional. Was able to make reservations at another location from this…read moreone, very convenient.

I don't know about the storage facility, but I would think twice before I rented a van from them…read more They overcharged me $29 and refuse to help me in any way. They admit it was an error, but say that I must dispute the charge with my bank. Neither the bank nor I made the error. Why can't the business fix it? Another example of a business with no care or concern with how it appears to a customer.

3 month introduction period ended and 10/25 got this email from company…read more This letter is to serve as your thirty (30) day notice for a rental rate change on your unit noted above. Your monthly rent for the space will change from $54.00 to $175.00 per month. Crazy predatory price gouging! Beware!!!

This review is based solely on the support we received from Jason, a customer service rep at the…read moreBaltimore facility on Belair Road. He was kind, courteous and extremely well versed on our issues. He resolved everything quickly and was an absolute joy to speak with. Customer service makes a huge difference in distinguishing between businesses, and I would support this business again just because of Jason's professionalism.

I needed to relocate to Baltimore and was referred to Orly moving…read more Let me start by saying that Liz who was my contact was EXCEPTIONAL in the process of preparing for this move. The cost was comparable to the 2 other quotes I had received. On the day of the move, I ended up in the hospital, and with a few friends to direct the process in my absence, it really went off without a hitch!!!!!!! When it came time to deliver everything, they were efficient and careful with most things and nothing was broken in the process. there were 3 issues... 1) they could not get a couch out of the old apartment (Even though it was brought in) and they left it and I had to pay to dispose of it. 2 )When they unloaded everything unbeknownst to me a number of items were placed in the garage. (I am in a wheelchair and couldn't watch everything. I had to pay someone else to bring them in to the condo. 3 ) I spent $250 for $25,000 in additional insurance and after unpacking I realized the tub with an essential computer for my business was missing. The computer while valued at $800 was secondary to the files and records on it that were not all able to be backed up. When I tried to find out what happened they said they talked with the lead mover and they didnt know what happened to it. And because I was still sick from being in the hospital and couldn't unpack everything quickly, they said because it was 14 days later that I could not make a claim. While the move was accomplished and with relatively little trauma, I can not recommend Orly moving.

Moving can be traumatic - there is a lot that has to go right before, during, and after. I have…read moreused Orly twice - once for my organization, and once to move my mom's stuff out of her retirement home after she passed away. Both experience were exceptional. The entire process from getting an accurate quote, to the team showing up on time, taking care of the items (they did the packing up of my mom's stuff as it was too difficult for me), to moving items to their eventual place, was easy. I used a different mover (found on CraigsList) when I moved out of my home into my apartment and I ended up doing at least 1/2 of the work. For my mom's move I sent Liz pictures of what was in her room, the team showed up on time after calling me when they were a few minutes out, were kind, packed things with care, and made sure I understood the process. Frankly the bar is so low for this type of work, that it isn't hard to be disappointed (showing up on time? Charging what the quote reflected?). The local team is great. Payment was easy. They work their butts off. When I eventually move again, I will only use Orly.