Hope I spelled your name correctly. Kandi at the Kent Ave location you are so nice and helpful…read more Thanks for your patience and understanding of my situation. Big help thank you

If I could give this location as -10 Stars I would. I have…read morebeen at this location for over 5 years and they have moved me from building to building due to rodent infestation as well as multiple different insects including roaches spiders and water bugs all over my unit. They accuse me of having food in my unit and I have proven multiple times I only have furniture and my seasonal decor and clothing that I leave in there. I have an open insurance claim which has taken almost a year to get to the bottom of I still do not know what's going on with that because it's extremely hard to get to the bottom of anything with this company. My property manager is extremely hard to get a hold of I have had two different property managers at this location which is Kent avenue in catonsville and neither property manager is accessible. You can call over 100 times which I have a recording of and no one will answer the phone you can leave over 20 voicemails and no one will return your voicemails. It is extremely hard to have a storage unit at a location where there's no one responsible for anything and I cannot get a hold of the 1-800 number let alone my property manager like never. I do not recommend using any of the public storage locations because I have had absolutely horrible experience with the 1-800 number as well as my property manager and I'm sure this isn't just at this location.

4.5 out of 5 stars…read more Generally, the moving experience was fine. However, like a lot of moving companies they have absorbent fees that are only mentioned after the move. The fuel/transport fee was above average especially given the move location was only a 2 miles distance. They added an extra mover the day off bc we have stairs. Though that was their decision, we were charged above the quoted rate for the additional person. I paid cash, which gave us a 10% discount but with all the extra fees, the 10% isn't much of a savings. I still tipped and nothing was broken or damaged during the move. They also arrived on time and helped taped boxes that needed additional reinforcement. Boxes were placed on the appropriate rooms based on the labels. I would hire them again but would budget for 15-20% more than what they quote.

The worst moving experience of my life. Took them over 10 hours to move me into a two bedroom…read moreapartment. Scratched up furniture, broke items & stripped nuts/ bolts during reassembly. Leaving most items unassembled and taped or boxed up. The lead mover even threatened and did leave unfinished because I asked if the bolts on my bed were being stripped, as I could hear the drill stripping them. Then attempted to charge double what was quoted, charging me extra for an additional mover I didn't request and for unnecessarily used tape. They literally wrapped tape around a mattress and taped up sofa pillows and charged me an additional $165 for packing supplies used. But somehow managed to scratch up my entire dinette, chairs included. Giving them 1 star is being generous; there is nothing professional about them.

I rented a unit for 3 years and was extremely satisfied - everything is clean, well organized and…read moretaken care of, and very reasonably priced. I especially want to thank Denise and Wade for the wonderful service. The lease I had with U-Store was one of the greatest experiences ever. I'm so sorry I can't continue the lease, but since I have to give up my staging business I just didn't have a choice. They went above and beyond and helped me with all my questions and concerns. A good example was when they found I hadn't locked my unit properly that same day - I could have lost all my inventory!! It just shows they care about their work and about their customers. I always felt I was in good hands, plus they've both been a joy to work with. Denise and Wade were always polite, welcoming and happy. I highly recommend this business!! I sure hope I can use this business again in the future.

Been using this location for 4 year. Wade has been awesome. They have accommodated our needs year…read moreafter year. We only need the storage while gone for the summer. Every year we have a new set of needs. We have found the units clean and very reasonable in price. The are easily accessible via our Otterbein location.

Beaver Dam Road Storage Plus is a GREAT storage place! We had a unit against an outside wall of the…read morebuilding and after Hurricane came through, noticed an inch of water at the back wall. But Carlos and John immediately moved us to another, internal unit, which is more convenient to us. They planned to inspect all other units on that side of the building! Beaver Dam Road cares about their customers and will accommodate any problems you have! We highly recommend them and will use them again!l

I rented a new storage space in Cockeysville, MD today. The manager was extremely polite and…read morefriendly, he presented a detailed overview of costs and took me on a thorough tour of the facility and highlighted the available units in my price range. Once my transaction was completed we tested my access code before I departed. A very pleasant experience, would highly recommend this business

Orly did our last move and it was the best less stressful move my wife and I ever had. I highly…read morerecommend Orly. Moving for your next move

I needed to relocate to Baltimore and was referred to Orly moving…read more Let me start by saying that Liz who was my contact was EXCEPTIONAL in the process of preparing for this move. The cost was comparable to the 2 other quotes I had received. On the day of the move, I ended up in the hospital, and with a few friends to direct the process in my absence, it really went off without a hitch!!!!!!! When it came time to deliver everything, they were efficient and careful with most things and nothing was broken in the process. there were 3 issues... 1) they could not get a couch out of the old apartment (Even though it was brought in) and they left it and I had to pay to dispose of it. 2 )When they unloaded everything unbeknownst to me a number of items were placed in the garage. (I am in a wheelchair and couldn't watch everything. I had to pay someone else to bring them in to the condo. 3 ) I spent $250 for $25,000 in additional insurance and after unpacking I realized the tub with an essential computer for my business was missing. The computer while valued at $800 was secondary to the files and records on it that were not all able to be backed up. When I tried to find out what happened they said they talked with the lead mover and they didnt know what happened to it. And because I was still sick from being in the hospital and couldn't unpack everything quickly, they said because it was 14 days later that I could not make a claim. While the move was accomplished and with relatively little trauma, I can not recommend Orly moving.

Great Place!! Thanks for you courteous service!…read more Prices are Great and the Service can not be beat!

I have never used public storage before but the entire experience from booking, reserving a spot,…read moresecurity and even the payment process was seamless.

The move in process was very smooth. Vivian was very accommodating and sweet. The facility was…read moreextremely clean and I was impressed.

I used to love it here. They went up on my rent for one unit by $60. The heat I NEVER on. Corporate…read moreis refusing to turn the heat up even though they advertise it as heated and cooled. I have MS. I have to work in my unit for hours and my hands and body is constantly in pain because of this. They don't care. Vivian has attempted to get them to adjust the heat but they just won't do it. I'm already looking to find another place to keep my items for My business! I've been here over a year now & I'm over it at this point. I can't comfortably work within my unit anymore during the winter months.

I used this storage facility for my boat and trailer over the summer this year so I cannot attest…read moreto the locked units only the outdoor spots and customer service. First I'd like to point out that for someone living in East Baltimore the location is fantastic. I'm in Fells Point and this was the closest and most convenient facility available with large outdoor storage. I had many small disasters the past year keeping my boat in the water so I decided to keep it on the trailer and launch as needed this year. The facility is maybe a mile and a half from the Canton War Memorial boat ramp, about as convenient as possible in the city. I could hook up my trailer and have the boat in the water in 15 minutes if all went well. The facility itself is clean, well kept, safe and secure. Shane and his wife, who run this storage facility, went above and beyond the expected level of customer service. I was having some repairs done in the spring that were taking weeks longer than expected. They held my spot on my word alone that I'd be leasing a space and were completely accommodating when I ran into problems and delays getting the boat and trailer there as planned. My trailer slightly exceeded the facility limits on length for outdoor spaces but they made it work anyway, without any hassle at all. Also, since I'd be bringing the boat back and forth on a regular basis they moved things around and found me a spot where I could easily pull the trailer in and out without being blocked by other vehicles. Anyone who's towed a trailer knows how much of a hassle backing in and out of tight spaces can be and they were eager to make my use of the facility as painless as possible. I have since moved my boat to an indoor boatel that is MASSIVELY more expensive and any bending of the rules or requests for special consideration are treated as a person affront to their business. Nothing like the family style operation at Self Storage Plus. It's refreshing that there are still some places that consider making the customer happy priority number 1. If you're looking for a storage facility in the city as far as I'm concerned there is no other choice.

I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility