I can't rave more about this place! I moved in with my boyfriend in April but since we planned to…read morebuy a house sometime later in the year, it made no sense to combine all our belongings into a small loft apartment, so I decided I needed a storage unit. Initially, I ordered a unit that was too small, but Sue was super helpful in getting me a larger unit on the same floor so I didn't have to drag all the stuff a far distance. The building is highly secured and surveillance. Parking is conveniently located close to the building so you didn't have to transport your belongings too far. There are trolleys for you to use and there was never a shortage of them. You need an access code to get into the storage building and to operate the elevator. Temperature in the elevator was kind of brutal during the summer months, but was well controlled in the units itself. The property is clean and highly organized. The main office even has tons of boxes and moving packages to purchase from for a very reasonable price. Sue was always the most helpful whether I had a question or had to change my move-out date, she was my go-to girl- always returning my calls. I've had many experiences with storage units but this was by far the best experience I've had. Highly recommended!!

Warning: Predatory Pricing…read more We signed up in February 2026. In May, they increased our prices by 16%. This was three months after we agreed on a price. Don't trust their pricing, because once you've gone through the effort of moving your things in, they will jack it up.

I used this storage facility for my boat and trailer over the summer this year so I cannot attest…read moreto the locked units only the outdoor spots and customer service. First I'd like to point out that for someone living in East Baltimore the location is fantastic. I'm in Fells Point and this was the closest and most convenient facility available with large outdoor storage. I had many small disasters the past year keeping my boat in the water so I decided to keep it on the trailer and launch as needed this year. The facility is maybe a mile and a half from the Canton War Memorial boat ramp, about as convenient as possible in the city. I could hook up my trailer and have the boat in the water in 15 minutes if all went well. The facility itself is clean, well kept, safe and secure. Shane and his wife, who run this storage facility, went above and beyond the expected level of customer service. I was having some repairs done in the spring that were taking weeks longer than expected. They held my spot on my word alone that I'd be leasing a space and were completely accommodating when I ran into problems and delays getting the boat and trailer there as planned. My trailer slightly exceeded the facility limits on length for outdoor spaces but they made it work anyway, without any hassle at all. Also, since I'd be bringing the boat back and forth on a regular basis they moved things around and found me a spot where I could easily pull the trailer in and out without being blocked by other vehicles. Anyone who's towed a trailer knows how much of a hassle backing in and out of tight spaces can be and they were eager to make my use of the facility as painless as possible. I have since moved my boat to an indoor boatel that is MASSIVELY more expensive and any bending of the rules or requests for special consideration are treated as a person affront to their business. Nothing like the family style operation at Self Storage Plus. It's refreshing that there are still some places that consider making the customer happy priority number 1. If you're looking for a storage facility in the city as far as I'm concerned there is no other choice.

I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility

I did not order this container. A UNITS container showed up in front of my house. I contacted the…read morecompany who gave me multiple stories about the container and who had rented it and who authorized placement in front my house. The person who described himself as the "Director of QC" (he had answered the phone) told me the unit was at a business maybe 15 miles from here. He refused to answer questions. I insisted that it be removed today. It blocked access to the mailboxes which are serviced from a truck. It blocked visibility from my driveway. Particularly dangerous today to block visibility on the road as it is Halloween and children will be walking and cars will be on the road. The box lacked reflective indicators. The box was finally removed a few minutes ago and "Billy Martin", director of QC, says it will be dropped off somewhere and returned to somewhere (would not divulge) next week when it's needed. Zero stars. The app requires one star.

Unbelievable! So easy and cost effective. Wonderful customer service that answered all my…read morequestions. I wish they were around for my last move. Reliable, secure, and simple. I highly recommend.

I believe this spot is new, I could not place it and when I arrived to the location I wasn't sure…read moreif it had always been here just tucked or not but I came here for packing supplies, today being my second trip back in 2 days. The place is neat, clean and well organized. Wasn't overly crowded and they had everything I needed in stock. I love their policy of buying back any packing boxes that you end up not needing. Staff was attentive and courteous. Glad they are in the neighborhood.

Great staff! Very Informative and generous. The company is pretty decent as well. I recommend…read morebefore you return any vehicle at this location, that you refill the gas to the amount it was on. You'll save a few dollars for sure!

Visited my aunt during her move, and the guys at Cross Country Movers were very communicative and…read morehelpful. My aunt told me prices were given ahead of time with no additional extra costs. I got to see Brian in action. He packaged my aunt's furniture by wrapping it up like swaddling a baby. Things were moved carefully and got to the new house in one piece. This was a smooth and pleasant transaction. They work all 7 days!

I was relocating from the state of Virginia to Texas. I received an estimate of some $12,000 and…read moreagreed I gave I believe about $4000 down payment prior to the day of the move. I was informed that that had been some mistakes made in the estimate and the price was increased. I do believe it was some $1200. On the day of the move. A box truck arrived, and I asked about the semi and he told me that they were going to repack at a different location. Well, that seemed kind of odd because I was told that I would not have half of a semi of material and now I'm being told that it's going to be more so now that he's telling me it's gonna be more he's pointing fingers back at the people I talked to at the company and the company is pointing the finger back at him telling me to both wrong, but of course he's not gonna do anything until I pay him an additional fee I was looking for the semi that they had told me was going to be not quite half field with my belongings when the movers arrived I was informed by the supervisor that this would be more than had expected, and that the area would be more than a half of a semi, but they came with a rental truck that was maybe 24 feet box truck pack this truck at my home and go to the semi and they rit well in the day of the rival on 11 August I was told that they wanted the final payment and it could not be a personal check. It could not be credit card or debit card. It had to be in postal money orders so now I'm on my way to the post office for money orders for some over $4000. Once the movers start bringing the belongings in I see that I have been charged for additional packing and their packaging was and I have photos taking wardrobe boxes and just piling things in on top of each other. No packing material no nothing just pile it in a wardrobe box tape it up and I had several boxes this way and charged for additional packing. This was a nightmare you wouldn't believe but , I'm told that moving is one of the most difficult things that you do well I have moved several times in my life. This is the worst, it could not have been worse. I have other folks property in with my shipment and I am missing several boxes that I packed. I guess you should never say it couldn't have been worse, but it was terrible. Cross country Movers has a number of moving companies that just aresimply called Cross country Movers but my Movers came out of Maryland, and as I said, it could not have been worse. Anyone using this company after I write this review you get what you get. PS I have a new phone and the photos are on a thumb drive. If I can figure out a way to get them off the thumb drive onto the review I will place them there.

Billy and the crew are above and beyond I highly recommend them…read more Great Service Quality and value of product. Safe and clean 24 facility. We needed a U Haul and they have them too.

The Nottingham, MD William Gildeleon along with his subordinates REPEATEDLY called my disabled aunt…read morea bitch and discriminated against my disabled aunt severely. William was the ring leader of emotionally abusing my aunt and participated in allowing his staff to make a complete mockery of her. This matter stems from when we shared IRREFUTABLE documentation regarding our service animal catastrophic injury that resulted in amputation surgery which cost us well over $15k. We also shared information about the loss of my aunt'snhusband and baby sister. Despite our extenuating circumstances, both District manager Danny and store manager William has had a long history of speaking to us in a condescending tone then retaliated when we asked to escalate our concerns. We have IRREFUTABLE documentation that proves management, his subordinates REPEATEDLY called my aunt a bitch & made cruel racial connotations on 10/20/2026. Prior to this, we also attempted to reach the manager for a little over a month regarding her late payment & NEVER received a return call. Nor were we given an opportunity to make a partial payment which resulted in more late fees being added to my account while waiting for a manager to call back. Throughout this ordeal, the manager & GM Danny spoke to us in an abusive collections tone. Considering our state of grieving, we had a family representative speak to GM on our behalf. Danny eventually agreed to waive late charges and asked my aunt to pay $528 before 2:00 PM on 10/20/2026. During her visit, I was on the phone and firhanf witnessed William speaking to my aunt in a nasty tone. They informed her that her lock had been cut off which was a complete shock & DEEPLY unsettling because it was already a hardship for our family to pay the bill under my extenuating circumstances. My aunt asked to speak with Danny & was told the property manager who we later learned was William Gildeleon would speak with her. We have IRREFUTABLE documentation that proves William spoke to my aunt in a condescending escalated tone. My aunt politely asked him to please lower his voice & even pointed out other customers were in close proximity. All she wanted was her privacy protected but William continued to speak in a harsh elevated tone. My aunt asked the manager his name he responded my name is on the business card. After my aunt paid the $528, it turns out, the parties used deceitful practices to get her to makie a large payment with the sole intent of not allowing her to continue her lease. Staff even referred to my aunt's business vehicle as a "mot likely a rental" UNPROVOKED then repeatedly made a mockery of her with the manager laughing when all she INITIALLY wanted was her locked replaced because she absolutely was not notified that they cut her lock off. Staff outright LIED & defamed her character when they called Danny to inform him he could send the non lease renewal which he asked them to do as soon as the payment was made. Again, we have IRREFUTABLE proof of the ENTIRE conversation history.My close family member is an award winning executive news producer at a local news station and we absolutely will explore options to ensure accountability. We drove from California in the midst of our family crisis and we are deeply disappointed with how bad my aunt was treated! Especially the fact that the manager participated in REPEATEDLY calling her a bitch as well as the GM, Danny demanding such an astronomical payment knowing full well he planned in advance to terminate her lease all while the entire team participated in character assassination?! We will NOT back down on seeking accountability until we are satisfied with the resolution. We will do everything in our power to make ALL of these calls go viral because was it really worth laughing and making a mockery out of a vulnerable customer who is grieving the loss of her husband, her baby sister and her service animal...not to mention, her youngest child in a nursing home!! These folks are MEAN and HEARTLESS to the core!! Someday they will endure heart wrenching grief and we hope they will remember how they THOUGHT it was funny to discriminate against us!!

Amazing and polite staff. They made multiple accommodations throughout the process to make the…read morewhole experience as pleasant as possible. Get ready... these guys get right to work and waste no time. It helps, seeing that no one enjoys moving. I am not used to seeing this level of service nowadays. I was really blown away and would highly recommend to anyone considering hiring movers.

Service was decent. One guy talked a lot .... Just work sir. The rest of the crew was awesome …read more... All hard workers. I still had to move stuff communications leading up to the move wasn't there. They were late as well. Nothing damaged and the move was fast.

We rented a unit for 4 months to store furniture and household items while we renovated a house…read more The staff were incredibly helpful, the process was easy and the building and units were clean, safe and well maintained.

Best self storage experience I've ever had... and being in the Army, I've had plenty. The price…read morewas right, and they have enough different types of units to fit any storage need you could have, all the way up to being able to store my classic Camaro in a drive in unit. Thalia and her husband were great, and even stayed late on a Saturday to get me registered in my unit on the day I drove from Fort Leavenworth, KS. The best part was when I was ready to clear the unit... very simple, and no tricks. I always expect businesses to screw me in the fine print with some kind of 30-day notice or other BS. Not the case here. Fair, honest, and easy. Great family owned business. I would definitely use them again.