I contacted Vienna CubeSmart by telephone. I spoke with "Mimi" who was very professional, knowledgeable and patient with me on the telephone. Mimi took the time to explain the rental process and provided information and good tips on storage issues that I would have never thought to ask about. Mimi was a good amount of time on the phone with and me, never making me feel rushed. I even had to call back later with more newbie questions and Mimi returned my call promptly and was very pleasant and genuinely sincere. After speaking on the phone with Mimi, I knew I'd be going with Vienna CubeSmart for my storage needs. This lady is the real deal and you can tell she loves her job. You just don't get this type of customer service on the telephone these days - such a great experience. This facility is very clean and fresh looking. I can't say enough good things about my experience. Thank you Mimi. read more

The only complaint. How many hours can your employs take lunch? It seem they have two hours lunches. Also please list your phone no. Visible. read more

I booked a storage unit on Saturday. Malik from CubeSmart called me around 3:00 pm asking me to make the payment before 5:00 pm, since they would be closed on Sunday and needed time to process my access code. I completed the payment before 3:05 pm the same day. Afterwards, I tried calling multiple times before 5:00 pm, but every time I reached a message saying they were out of office. On Sunday at 9:30 pm, I arrived with a U-Haul truck and could not get inside the unit. I used their video assistant, and a representative named Lisa gave me a code. She also told me the building locks at 10:00 pm for security purposes, which meant I had only 30 minutes to unload. I got inside the building, but the code did not work for the elevator. When I called back, they told me my unit might actually be in the Annex building at 300 Mill St.--even though my welcome email clearly listed 223 Mill St, Vienna, VA 22180. At the Annex building, the first thing I noticed was the urine smell and mouse traps. The old carts barely fit through the single-door entrance. When I reached my unit, there were mouse droppings inside (I have photo proof). As we were unloading our last load, the building locked at 10:00 pm, leaving half of my belongings trapped inside a rodent-infested unit with the door open. Lisa had reassured me not to rush and said I could call back to get help after 10:00 pm--but nobody answered despite my repeated calls for 20 minutes. By then, I was completely overwhelmed. This was one of the most dreadful experiences I have ever had with a company. Stay away! read more

Was intending to rent here. Asked on the phone about when the Internet promotional rate would end after I rented the unit and the person explained that it's unpredictable, though generally 3-to-5 months. It was frank but pretty curt. No worries, at least not at that point. I decided that I might rent the unit but for $665 a month, with the potential to increase to over $1,000 a month, I wanted to see the unit. I arrived seven minutes before closing (because my current storage location had just experienced a flood, I was looking pretty desperately for another solution, the office is closed tomorrow, and I'm dealing with wet stuff that has to be moved right now as in, starting this evening). On arrival however I discovered that the office staff at CubeSmart had already locked the office doors, at least seven minutes before closing. They did let me in (thank you) and I explained that I'd just like to see the 20x25 unit that was advertised. The office worker said "okay" and started to take me to it. She copied down the information, I followed her out the front door, and that's when the problem started. She looked back over her shoulder and said "we don't get many people showing up 7 minutes before closing and asking for a tour but ..." and waved her hand dismissively. I didn't take the bait but then she told me to get in my car and drive to the first stop sign and make a left and meet her at the other building. I didn't follow what she was saying because I didn't know there was another building. Then she got really short, acting annoyed that I couldn't follow her directions. I explained that I wasn't there for a tour, I just wanted to see the one unit that I was about to reserve online. I explained that the reason I was there was that I'd just come from another storage location that had experienced a flood. And she started saying something argumentative again, and at that point I said "forget it, the attitude is too bad here", and walked away. No apology from her or anything, no attempt to salvage the business deal, nothing. She simply went back into the office and locked the door. For 7,000+ a year, potentially rising to over $12,000 a year, I'm not dealing with rude office staff who don't want to be inconvenienced by having to reopen the office after they've closed it early. Yes it would have inconvenienced her for five or ten minutes. Sorry, but under the circumstances I really needed the help. Instead, I'll stick with my current storage solution, I don't want to deal with these people. My place might be more expensive, but I'd rather pay the money than deal with people like this. For CubeSmart management ... I've been at my current location for 14 years, and you just lost a potential long term customer who always pays on time, and who was ready to rent your largest unit within minutes of seeing it. Hire better staff. If I could give it a zero I would. Now that I see some of the other reviews here, I feel like I dodged a bullet. read more

We had a terrible experience at the Vienna Cube Smart. The storage unit was clean and secure - no complaints about the facility per se. But the customer service was abysmal and we left strictly for that reason after using it for one full year. We had so many unpleasant dealings with Mimi that while we were stateside for one weekend, we spent a day getting all of our belongings out of there so as not to give her more business. It would have been much easier to stay. Moving was a hassle but we took our stuff to another long-term storage option and Vienna lost our business just for the unprofessionalism. read more

if i could give this place zero stars i would. stored a bunch of furniture in a unit while in between moves and we have encountered two occurrences of water damage and continuous rodent infestation. we have caught over 8 mice and there is poop over just about every surface of the unit. we entered our unit to find a giant puddle in the middle of our unit that had been there for an unknown amount of time and damaged over $2k worth of belongings. we spent over a week trying to contact management who's only response was "sorry about that, the sprinklers burst". more recently, we entered the unit and found our belongings had been moved and had muddy handprints and mud splattered over almost all of our belongings. now dealing with the aftermath of this and are yet again unable to get in contact with anyone to explain what the hell happened. on top of all of that, they informed us they are raising the rent of our unit. read more

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Overall, great customer service, from the time I spoke with the general support line for an inquiry on the size of the units and narrowing the best location for me to the Manager at this location who called to follow up, gave a good price and was helpful and professional during a busy weekend move. No one tried to oversell anything and am happy to have some items stored here, even if public storage is closer, I have heard they have a bad reputation from others in my building. The location is good, not too many parking spots though, but clean and easy to move items in and out. read more

I reserved a unit online here in Vienna and had no problems. The staff was very polite and helpful when I went to check in. I don't know why previous reviewers complain about the insurance so much. It's $12 a month and yeah, something may happen. I consider it the cost of doing business and protecting your stuff when in storage. I don't get the negative reviews. The two guys at the desk were very nice and even apologetic when the power went out and they could not check me in. These days people have such high expectations when it should comes down to basic behavior - informative, helpful and polite and I found the employees to be all of that without any problems. read more

Matt was fantastic! He helped me process a contract with a CubeSmart storage facility in Durham, NC for my college kid. Saved me time and he was super helpful...and, I found out that he has only been with the company for 7 days! Great first impression! read more

Looking for the best storage spot, here it is.. Very clean and staff is great. The GM that has a NY accent was extremely helpful and friendly. Make you feel good when you see how she is with people. You can tell this storage facility is very caring and I know I feel my belongings are safe. read more

Service was excellent! Chose this location because I thought it still had a truck for moving stuff in! Unfortunately, I discovered after I signed up that the truck was no longer available at this location! Great price still for my 10x20' unit! read more

Customer service at sign-up was great. The manager was professional and open to working with me to find the right size unit. The facility is very clean (for a storage place). read more

Great customer service. prompt handling of initial inquiry. Clean facility. Convenient location for the price.

Patrick is a CREDIT to your organization! Patient, knowledgeable, helpful, and efficient.