I booked a storage unit on Saturday. Malik from CubeSmart called me around 3:00 pm asking me to…read moremake the payment before 5:00 pm, since they would be closed on Sunday and needed time to process my access code. I completed the payment before 3:05 pm the same day. Afterwards, I tried calling multiple times before 5:00 pm, but every time I reached a message saying they were out of office. On Sunday at 9:30 pm, I arrived with a U-Haul truck and could not get inside the unit. I used their video assistant, and a representative named Lisa gave me a code. She also told me the building locks at 10:00 pm for security purposes, which meant I had only 30 minutes to unload. I got inside the building, but the code did not work for the elevator. When I called back, they told me my unit might actually be in the Annex building at 300 Mill St.--even though my welcome email clearly listed 223 Mill St, Vienna, VA 22180. At the Annex building, the first thing I noticed was the urine smell and mouse traps. The old carts barely fit through the single-door entrance. When I reached my unit, there were mouse droppings inside (I have photo proof). As we were unloading our last load, the building locked at 10:00 pm, leaving half of my belongings trapped inside a rodent-infested unit with the door open. Lisa had reassured me not to rush and said I could call back to get help after 10:00 pm--but nobody answered despite my repeated calls for 20 minutes. By then, I was completely overwhelmed. This was one of the most dreadful experiences I have ever had with a company. Stay away!

Was intending to rent here. Asked on the phone about when the Internet promotional rate would end…read moreafter I rented the unit and the person explained that it's unpredictable, though generally 3-to-5 months. It was frank but pretty curt. No worries, at least not at that point. I decided that I might rent the unit but for $665 a month, with the potential to increase to over $1,000 a month, I wanted to see the unit. I arrived seven minutes before closing (because my current storage location had just experienced a flood, I was looking pretty desperately for another solution, the office is closed tomorrow, and I'm dealing with wet stuff that has to be moved right now as in, starting this evening). On arrival however I discovered that the office staff at CubeSmart had already locked the office doors, at least seven minutes before closing. They did let me in (thank you) and I explained that I'd just like to see the 20x25 unit that was advertised. The office worker said "okay" and started to take me to it. She copied down the information, I followed her out the front door, and that's when the problem started. She looked back over her shoulder and said "we don't get many people showing up 7 minutes before closing and asking for a tour but ..." and waved her hand dismissively. I didn't take the bait but then she told me to get in my car and drive to the first stop sign and make a left and meet her at the other building. I didn't follow what she was saying because I didn't know there was another building. Then she got really short, acting annoyed that I couldn't follow her directions. I explained that I wasn't there for a tour, I just wanted to see the one unit that I was about to reserve online. I explained that the reason I was there was that I'd just come from another storage location that had experienced a flood. And she started saying something argumentative again, and at that point I said "forget it, the attitude is too bad here", and walked away. No apology from her or anything, no attempt to salvage the business deal, nothing. She simply went back into the office and locked the door. For 7,000+ a year, potentially rising to over $12,000 a year, I'm not dealing with rude office staff who don't want to be inconvenienced by having to reopen the office after they've closed it early. Yes it would have inconvenienced her for five or ten minutes. Sorry, but under the circumstances I really needed the help. Instead, I'll stick with my current storage solution, I don't want to deal with these people. My place might be more expensive, but I'd rather pay the money than deal with people like this. For CubeSmart management ... I've been at my current location for 14 years, and you just lost a potential long term customer who always pays on time, and who was ready to rent your largest unit within minutes of seeing it. Hire better staff. If I could give it a zero I would. Now that I see some of the other reviews here, I feel like I dodged a bullet.

This Public Storage location is graced by having the manager Neadea. She is extremely…read moreknowledgeable, helpful and a problem solver. An issue that could have been a mess was solved eloquently by Neadea. She made the entire experience positive. Naedea is an absolute asset to the company and this location. I really hope they see her value and treat her as such.

I like the location. However, in the length of time that we have had this storage unit, it has…read moregone up significantly. There is an on average increase of $50 every 6 months. I had one time in which they did not increase the rate. But now that 8 months has passed, I am getting another $50 increase. My initial rate was $99 (special) and then $129. I am now at $309 if I keep the unit. Very frustrating.

I rented a storage unit from this location for almost 5 years. I found it to be a great value for…read morethe price, esp. compared to other newer options in the area. The facility is old and the elevator is rickety, but I never had any issues with the facility or the management from move in to move out. The manager, Bob, was always friendly and responsive to emails (like when I needed to update payment info) and gave plenty of notice for rate increases. In five years, it went up from $88 to $99/month not including insurance, which you don't need to purchase if it's covered on your existing insurance. The rentals are month to month. Overall, I highly recommend this location if you're looking for a more affordable option in a convenient location. It's right by 495, Lee Highway, and Route 50 so it's an easy drive from almost anywhere.

From the owner: Fort Knox Self Storage - Falls Church offers a variety of storage units to the communities of Falls…read moreChurch, West Falls Church, Dunn Loring, Mantua, Annandale, and Strathmeade Springs, VA. If you're planning to store furniture, electronic equipment, documents or any other item that requires protection from the warm summers and cool winters, our temperature-controlled storage units are your ideal option. Video surveillance and electronic gate access within our fully fenced facility will help make sure your next renting experience is worry-free. We also offer storage and parking for a wide variety of vehicles, including RV's, cars, boats, motorcycles and trailers! Renters Access Hours Sunday - Saturday 6:00 AM - 10:00 PM

So disappointed with this facility. I'm giving 2 stars because when I have reached employees by…read morephone they have been kind and helpful. On my move in day, I was told I could arrive at 9:30am to register and get into the storage unit. No one was at the facility when I arrived (and no sign saying they stepped away), and after calling multiple times and leaving messages I was unable to get in touch anyone at the store. It has been over 40 minutes of trying to access the store, and now the movers are waiting (and I'm paying them by the hour). I had to send the movers to a different drop off point so that I didn't have to pay them to wait for someone at CubeSmart to show up. This made an already stressful move even more stressful.

CubeSmart has turned out to be outrageously expensive. After only 6 months, they raised my rate by…read more$53 a month. The rate I was originally quoted was their "regular " rate -- not a teaser rate. Apparently they do employ "teaser rates". There are better, less costly storage options in the area.

Professional, communicative, and extremely helpful staff. Pristine facilities. Great all around.read more

Price gouging - Started with $106 per month. 6 months later it was raised to $222. If you're…read moreconsidering this facility, be prepared for steep and sudden rate changes.

Great friendly and fast service! Staff was excellent and very professional. The person who helped…read moreme was MJ. Thanks!

Expect 50%+ increase after a few months. I asked multiple times if it was a promotional rate and…read morewas assured it was not. If you want an honest business steer clear of this one.

The staff - David and Tristan are very nice and try to be helpful. The overall experience and…read moreproduct is a total racket, though. I rent two large units. From day one, I said that I needed to make my payments on the 15th, when I get paid. Every month for over a year on the 6th-8th I start getting calls and emails that I'm late and, more importantly, every month I get charged over $100 in late fees. They also charged a large annual increase (about $50) without any notice that is non-negotiable. All for units that are full of vermin. Both of my units are overrun with mice/rats. Literally half of what I'm paying to store will have to be thrown out because of vermin damage. If I had an extra $1,000 to hire people and a truck to move my items to a different, better facility I would. I have another larger unit in a different location and haven't had any problems with them. Extra Space doesn't work with you financially because they don't have to; they know they have you over a barrel. Warning: do not rent here!!! The people are great, but once you store your things, you're stuck.

Clean and accessible facility. Satisfied with the location and service, but NOT with the company…read moreoverall. After only 4 months (with autopay), rent increased to double the initial rate. Fortunately, I had a small unit for temporary storage and cleared it out. Beware if you need long term storage, as you're bound to get burned.

Kevin & Alex made my check in process effortless and provide knowledgeable answers to all my…read morequestions! Give them both a raise!!!

All the great reviews about Kevin and CubeSmart on Draper Dr. are spot-on! He was extremely helpful…read morewalking us through the steps of entering and loading up our unit after we had reserved it online. We just started with them but, so far, everything seems great!

Reserving my unit online was quick and easy. I received all my check-in information the same day…read moreand by the time I got to my unit I was surprised by how spacious and clean it was. I used to have a unit out in Arlington and paid about the same for less than half the space. The downsides: - No easy way to turn on lights inside unit - Nobody ever seems to be at the front desk - Entryway into unit is visibly broken which makes it hard to go in and out when carrying heavy items - Weird plastic strips hanging from the ceiling makes it even harder to enter unit after battling the broken door Sometimes it be like that.

This is a terrible location infested with rodents and mice. I lost all my household items, and…read morethere was zero support from Public Storage. This location doesn't have anyone on-site, and you have to spend hours on calls to reach a real person. On top of losing all my household items, they auctioned my tools and then send me an almost $900 bill or it will go to collection agency.

We enjoyed their service with moving. I loved the lady I…read moreworked with and she took notes, listened to my needs and communicated the expectations and the movers were efficient, came with all necessary tools and were professional. I didn't need to worry about anything and had a great chat with a few of the movers while packing. I'd recommend their service!

I worked with Yuriy to coordinate the details of our move from VA to NC. He was very personable,…read morehelpful, and responsive. Moving is one of the most stressful things people experience. Especially when it's another state. He made the process seamless and handled any questions or concerns I had in a timely manner. We opted for the movers to pack our things. The movers were on time and worked diligently to pack everything. They labeled everything by room which made it easy for me to unpack and find what I needed once everything arrived. I called several moving companies and pricing was very fair. I highly recommend using them for your next move.