Dealing with this company and the front desk have been an exercise in frustration. Phone calls are…read morenot returned. The payment portal is not always accessible. Asking for help and understanding at the front desk will give you a cold dismissive cavalier response. Do not expect consistent help or follow through from any department at this company if you need help or have questions answered.

So after not only my rate increased a few times over past year which was expected, scheduled a…read moremove out, took time off of work, rented moving truck only for the elevator to not be operational. Now one of the employees ( who all my interactions so far have been great) was told to reach out to me via their manager and stated to me that the elevator not operating is not the preventing me from moving out- let it be known one flight of stairs and on the other side of where my storage is located via lease agreement- and that I would need to pay for the month and still no time frame for when the elevators will be operational.

I recently had a very positive experience with Security Public Storage. The manager, Kent, was…read moreprofessional and friendly and helped me determine the best way to store a large amount of furniture with different storage needs. Their customer service is excellent.

Well light and secure. Friendly staff and good location. The manager was exceptionally helpful when…read moreI moved my things in.

Competitive prices and the best customer service…read more This summer I moved several times due to work requirements so I became very familiar with the process of renting storage units. That's why I must commend Brittany Homer for her phenomenal customer service. I called her store seeking assistance with my storage needs and she fully obliged. She took the time to present several options and also advised me on the best way to lock-in my unit to give me a peace of mind that I could store my household goods upon arrival in NOVA. Extra Space Storage should host training and allow Britannia to share her best practices to ensure all customers experience the high-quality service that I did. I had a positive experience with an Extra Space Storage location in Colorado Springs, which prompted me to look for another one in Sterling, and Brittany confirmed the positive sentiments I feel toward this company. Thanks, Brittany for listening to the dramatic events surrounding my summer move and for contributing to the peace I feel now that things are settling down. Brittany you have made me a loyal Extra Space Storage customer. If you're looking for a place to store your stuff in NOVA, call Brittany Homer at Extra Space Storage on Woodland Road, Sterling, Va.

Ms. Sahar is a superb ambassador for the Extra Space Storage facility at 45925 Woodland Rd,…read moreSterling, VA 20166. I recently concluded my use of the facility because I am downsizing and I will tell you, go for the extra cost of the indoor, climate controlled storage space. My items were always free of dust and more importantly, there were never any bugs in the unit. When I first rented well over a year ago, Ms. Sahar walked me through all of the options regarding size and cost and she made sure the unit I selected met my needs and was within my budget. I strongly recommend that anyone in the area who needs storage, use the Extra Space Storage facility on Woodland Road and specifically ask for Ms. Sahar. If Extra Space Storage wanted to enhance their overall customer service efforts, they should promote Ms. Sahar and put her in charge of training all facility managers. She is extremely talented and has great customer service skills. If my situation changes, I am definitely going back to her facility immediately!

Called them several times and no response. The office is rarely open. They had an open space for my…read morecar and they refused to offer it to me.

Liars, cheaters. That sums it up.Gave me a bigger unit due to not having the space smaller space…read moreavailable. Conned me to get in. Than now charging me extra without consulting me

Really great experience. I am glad I found this Extra Space Storage. Douglas was extremely…read morecourteous and helpful during my rental process, including explaining to me the best way to save money on a unit if I plan to stay longer than a few months. The unit is very well priced and I do not feel like this Extra Space aims to price gouge like many many storage businesses in the area. I live quite far from this location but due to friendliness and professionalism of the staff, coupled with reasonable and fair rental prices, I will remain a customer of this Extra Space location for as long as I require a storage unit.

I have been a customer of Extra Space in the past, and have found the facilities to be clean,…read moresecure, and well-maintained. This one on Maries Rd in Sterling is all those things, and more. The most professional customer service staff I have met in many years, in any industry. First-rate all the way. Many thanks!

This location is a nightmare. My truck was vandalized here--windows broken and the battery stolen…read more The property manager is entirely unhelpful, refusing calls and withholding security footage. To top it off, police arrested an on-site employee. This property is highly unsafe; avoid at all costs. My Experience: I stored my truck at this Sterling facility, expecting a secure environment. Instead, I returned to find my windows smashed and the battery completely stolen from my vehicle. What makes this situation incredibly alarming is the management's response: Zero Communication: The property manager flatly refuses to return my calls. Withheld Evidence: They refuse to release the security camera footage, which would help identify who committed the damage. Criminal Activity: To make matters worse, the police actually arrived and arrested someone working in the office.

Worst customer service employees are rude and there's never someone's in the store to help me out…read moreit's always a problem trying to contact someone in the store there are never open or at least they never want to open the door for customers it's terrible service I do not recommend renting from there

Great experience with Ian and his team at Security Public Storage in Herndon! Upfront pricing, no…read morehidden fees, and super quick to get the paperwork together. We looked at a few places in the Herndon/Reston area, and this was by far the best option. Don't hesitate!

Best storage facilities in the area. Great space, climate controlled, safe, great service both in…read moreperson and on phone.

The business model for this company is SO deceitful. The "one month free" really isn't a month but…read moreuntil the 31st, regardless of when you sign up; which I found out when calling to confirm our move-out date. On top of that, they don't send bills, reminders or any sort of e-mail, so you just have to figure it out... By then, I assumed they had my credit card on file, since no reminder/bill arrived, so when we went to move our things, our space was locked, we owed the rent, and they charged an extra $60 on late fees. When I asked about that on the phone they say "they don't do that (send bills)". Not only did that delay our move for 30 mins that we had to pay our movers, but left a horrible taste. When we called a few days later to cancel, our account was already canceled, even though we had paid until the 31st. An absolutely horrible experience, with a malicious business model.

I usually don't write reviews however I felt compelled to write one today. The first time that I…read morecame past EZ storage located in Sterling/ Herndon Virginia, 2 years ago I met a young lady by the name of Debbie and her husband. They have some of the best customer service that I have ever experienced in an extremely long time. The staff there are so well trained by Debbie and her husband and loaded with accurate information to be able to assist any customer that comes in. However there have been a few staff members that may need to stay under Debbie and her husband just a tad longer just to grasp those necessary skills to be able to assist customers in an appropriate fashion. I was in the facility about three weeks ago and a young lady by the name of Patricia Hall was in the facility. Not knowing whether I am already a customer or a potential customer she was not only rude to me as a potential customer but she was extraordinarily abrupt and abrasive with the staff. I would never have known that she was the district manager only because she was shabbily dressed and just had a air of discontent and unawareness about her person, no tact, no professionalism and absolutely no respect for any other person in her immediate area weather potential customer or staff member. There was a young man by the name of El Dorado who was amazing. He was trying to help me and every other customer that came into the facility at that moment. All this time I thought that Debbie and her husband were the owners of this particular location. I asked for them and was told by one of the other staff members that came from the back that she and her husband were out for four days, I was immediately saddened. But lo and behold Debbie and her husband came in as I was standing there about 15 minutes after I have my brief encounter with Ms. Patricia Hall who is supposed to be the district manager. I told them about my experience and one of the other ladies by the name of Ms.Peggy who is always extremely helpful and very professional let me know that Debbie and her husband are not the owners but they are staff members as the rest of them are. I was absolutely shocked, stunned and dumbfounded. Debbie and her husband have always been extraordinarily helpful weather it is information on a unit, moving to a larger unit, information on how payments need to be made and or placed, who to call when things aren't working appropriately, just a plethora of things. The staff is always kind calm and courteous. I'm just hoping that someone from the corporation itself gets a chance to read this and understand from a consumer standpoint that it pays to have people like Debbie and her husband running their facilities.