Called them several times and no response. The office is rarely open. They had an open space for my car and they refused to offer it to me.

Liars, cheaters. That sums it up.Gave me a bigger unit due to not having the space smaller space available. Conned me to get in. Than now charging me extra without consulting me read more

We had our storage unit at the Harry Byrd/Sterling location for 3 years, I vacated it yesterday. Mark, the facility manager, was extremely professional and helpful. He was always there to answer any questions or concerns we had. He was the best manager that location ever had. read more

We just started renting a space here but so far it has been very easy and very affordable. The space is clean and the security seems very good. read more

Stopped by to pick up packing materials. Gentleman behind the counter was really helpful and impressive. Public storage has great people in Virginia. read more

I called yesterday for public storage. I am mediately talk to a person which was wonderful. She immediately set me up. There was a space available. I had a code within 15 minutes who is moving some stuff within the hour. They are awesome. I highly recommend the staff when I went on property to deliver my first load I did everything That the website prompted with my code was starting to unload and a gentleman who was leaving for the day, came up and introduced himself and wanted to know if I needed any help I thought that was so sweet thank you thank you. I'm having a very hard time separated from the husband, and it is very hard for me trying to do this alone and thank you for being so welcoming even though it's going to be brief read more

This is the WORST storage facility I've ever used and I'm disgusted by them! I used an online deal to secure a great price for an indoor climate controlled unit and within three months they increased the monthly rent by more than 50%. I called to ask about it and they told me that they reserve the right to review and increase the price every six months. I weighed the decision to move my furniture (a three bedroom townhome), but it would be just as costly to rent movers to go to a new facility. Fast forward a year later and I moved out today, only to unload my furniture and find that mice had made a nest in my sofa and ate through the cloth. I'm am so DISGUSTED by this place! I rented an indoor climate controlled unit and for the price I paid, I'm livid! I would NOT recommend this place. In hindsight, perhaps I should forgone the "great online deal" and rented a unit in a place that is up front about their monthly fees and doesn't have rodents! read more

Public Storage - Self Storage Near Me - Sterling, Virginia

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The location manager, Juju, was great. As a first time renter, I had many questions, she was very patient and even found us a good deal on a 7'x10' unit. It is very convenient that this location is close to my house. For safety purposes, each unit renter has an unique code to enter the premises. They have a couple of carts that renters can use free of charge. The one thing I wish is that they had a system to keep the main doors to the corridors open so you don't have to use your own boxes/items to keep the doors open while you are bringing your stuff to your unit. You listening PS? This is an area for improvement. read more

After 6 months of using my storage unit, I decided to vacate once I moved into my permanent residence. I personally visited Public Storage, signed the forms to vacate my unit, and was told that since I vacated my unit early in the month I would pay 5 days of pro-rated rent and then I would receive a refund since everything was prepaid. Perfect, right?! Except the fact that when I vacated the unit, no one in billing was ever notified, so they stopped by auto-payment but continued to send me to collections! How lovely! I then had to speak to about five different people until the manager finally called me to confirm that yes, I had vacated the property quite some time ago. This is why I am hesitant to ever enroll in auto-pay!!!! read more

I highly recommend this place, the place is clean and access is easy. The process is easy for setting up, i did it all online and when i had a question about my billing, Mike was quick to respond and resolve the issue for me. He followed up promptly and walked me through the resolution and offered to reassess the situation in a couple of month to get me the best deal. I really liked that everytime i go, i'm never trying to fight for space with other renters so I always have room to maneuver. Highly recommend. read more

Fariba was fantastic in customer service and patience for this old man. I can't write enough as to how helpful she was.

Very well run storage facility. Convenient location and easy access to highways. Very helpful manager who goes out of his way to assist his customers! I highly recommend this Public Storage location -- i've dealt with many over the years and this is the best one so far. read more

Stopped by to see about getting a storage unit as I am moving soon and, in doing so, downsizing. The pricing seemed very reasonable and competitive, the unit is in a central location to Sterling, and the employee who helped me was extremely informative and helpful ... pretty sure his name is Conrad. Definitely check this place out if you're looking for a good storage unit in Sterling. read more

Customer service here was good, but I found a dead mouse in my unit, which is disgusting. Going through their insurance company to see if they will pay for cleaning my couch, chair and mattress. I would say try another place. read more

Easy to set up account. In and out in 10 mins. Unit easy to access, clean and secure.

This is a great facility. It is easy to get to as it is located on Rt. 7, near Drainesville rd. The property manager, JuJu Raquel, is an efficient and pleasant manager. JuJu's positive personality and helpfulness is certainly a plus when choosing a facility. I recommend you trying this Public Storage location mostly based on my experiences with JuJu. read more

I started off with the purchase of a unit online which was so easy and received a call immediately after to go over my purchase. Once I arrived at the unit I was greeted by Michael who was absolutely amazing and very friendly and professional. He made sure we had everything we needed. He was extremely helpful in answering all my questions. I would definitely recommend this location. read more

We inherited a storage unit from my son who passed early in the Spring. Michael, the location manager at the Sterling location has been more helpful than can be imagined. He helped with everything and has been a delight to work with. I highly recommend this location and Public Storage in general. The Sterling, VA location is early reached and very accessible and Michael is someone I would highly recommend. read more

Michael, the property manager, is very helpful & professional, and will work with you to fulfill your needs.This storage facility is clean and secure. Feel very comfortable storing my items here. Highly recommended! read more

Excellent storage facility. Clean and maintained. Staff was helpful during our move in and the stress that goes with it. Made sure to answer questions and guide us through the process. We reserved a unit online which came with a good deal for the first month. I recommend this site for storage. People keep hitting the gate so it can be an issue. read more

They snuck in a bullshit insurance policy for 50 dollars which was never refunded and told me that service members don't pay late fees now while I am overseas they charged in combat zone not near internet they charged me 40 dollar late fee for being late one day. And to top it off if I want to pay my bill online they want to charge me another 20 dollars. read more

UPDATED REVIEW: I am updating this review to report that my experience with Public Storage has improved. After having a frustrating experience with the company regarding their rental rate practices, I received a helpful call from the district manager. She listened to my concerns and worked with me to find a mutually agreeable solution, which I really appreciate. The issue was that my rental rate was increased after 6 months of storage. I was not expecting an increase as this was not mentioned when I signed up, but when I called customer service, they pointed me to the clause in the contract that allows the company to change the terms at any time. You should know about this. read more

The $1 special was not available for the type of unit I needed but the location is so convenient I didn't mind. The property manager was awesome. I was only planning on using the unit for a couple of months but Erin was so friendly and helpful that I may just keep the unit indefinitely for all my out of season stuff. Be prepared to pay a little extra as insurance is required. read more

Reserved a unit yesterday. Met with Noah and Steve. They were very professional and helpful. The place looks clean. I've never rent a storage unit before, so I don't have much experience to comment on this one. I will update after moving the stuff in next week... read more

Late to review as I ended up have to use them in 5/12. They were great from the get-go - did the $1 move in - all the folks that work there have been super polite and helpful - never had a problem - very clean and well kept property and my unit was not what I wanted (a corner - odd shaped for the footage just wanted the rectangle/square) and they were more than happy to accomodate. Plus if I forget to pay on-line when I stop in to pay (since it's about 2 miles from my rental) always happy and nice.... read more

Great Customer Service! As soon as I walked in (having just made the reservation 30 min prior) Noah was very helpful in making the rental of the storage very easy and smooth. He showed us the different sizes (10x5 vs 5x10) and what each entailed and recommended us the best option for our furniture. He was even able to find us a more accessible unit that made moving in so much faster. What I thought would be at least 4 hours of work ended up being less than half of that because of his helpfulness. Just to mention and warn people in case it's an issue. This location has a new lock system that does not accept the old big round locks. Instead it uses a more small a portable type of lock. I didn't mind buying the lock since we got a great discount on the storage, the location is so close to home and it meant not having to deal with the big old locks. But it depends on the way you see it. read more

The tow guys that are always there, Cameron and Camden, are awesome. For some reason, I have had to rent MULTIPLE units and push the clock to the end of the day to get them rented. These guys have helped me quickly, been super nice, and always been courteous! IT is these kind of people you want working for Public Storage! The prices are reasonable, service has been good, and I appreciate the help they always provide! read more

Brandon was diligent friendly and knowledgeable. This is our second unit and have had a great experience with JuJu also.

Reservation and check-in went very well. JuJu, the property manager was very friendly and polite; she explained each step - what she did, why she did it, and the next step. Showed the proposed unit and let us inspect it for cleanliness, etc. before we committed. Unit looked very clean; property appeared well-kept overall. The Public Storage web page offered a good deal - easily the best in the area. The property manager had reviewed the reservation and was fully prepared for us when we arrived. read more

First, the staff at Public Storage has always been phenomenal. The new manager, Steve is absolutely terrific. Responsive, smart, quick to help. The facility is clean (I've been storing there around 4 years and have two units). The new District Manager is quite another story. Unresponsive. Tells you what you want to hear, but does not deliver. This was an unusual circumstance, where someone kicked in the door of my unit, making it inaccessible. A month later, and the District Manager has still not ordered the repair. His response "I have to see what the contractor's schedule is.". I understand that for a week or so. The damage was done about six weeks ago. So, as long as you don't have a need for the District Manager, the facility is great, and the store manager is great. I am, of course, furious at not being able to access my unit AND still being charged for it. read more

I've used this storage space for 16 years, and it's gone through a few changes, different owners, different managers, so there's been ups and downs, in fact a short while ago I had become so frustrated about some stuff that I was ready to move, but then this guy, Steve, became the manager and, wow! Suddenly, for the first time, all of my problems, questions and concerned are addressed and taken care of without unnecessary delays or silliness. As long as Steve is the manager, I'd recommend this place with an enthusiasm that's surprising even to me! read more

Noah, the property manager, was extremely helpful during my move in and gave a courtesy phone call the day I scheduled the move as well as the morning when the day came just to make sure all my needs were covered. I would recommend anybody in the area looking for Public Storage to go through this location. read more

Prior to today, my experience with this Public Storage facility has been pretty good. The employees I've encountered have been very pleasant (including Juju, the manager), and the only issue I've had is that they raised my rent pretty significantly after only having been there for a few months. That changed this morning. I came to my storage unit to tape up some boxes that I'd opened and re-box a few things in preparation to move out. We couldn't have been there 20 minutes when we were approached by a very rude woman who told us that we could not put the boxes in the aisle and that I was parked in a reserved spot and had to move my car. When asked what we were supposed to do with the boxes that we were taping up, she told my father that he could put them by the pillars near the other storage units. So we're supposed to carry the boxes the whole way down the aisle and place them near other storage units? This must be a new (and absurd) policy....or she is new and was trying to prove something. My guess is the latter. I've been here numerous times before going through my items and, despite the fact that some of the employees have seen me doing it, none of them have ever said anything to me prior to today. After all, there was room to walk around the tower of boxes, but that wasn't good enough for her. I suppose that when people are moving in and out of their storage units, she thinks that they aren't going to put boxes in the aisle. What are they supposed to do, hang them from the ceiling? She made some excuse about people not being able to get to their storage units if they came in, which isn't the case, because there is another door down the hallway. So far as the parking goes, some of the reserved spaces are clearly marked in bright white. The space I was in wasn't. The numbers were faded. If they're concerned about reserved parking, this is something they should fix. What was supposed to be a relatively quick trip to organize my belongings prior to a move turned into a huge hassle. I can't remember the last time I've been approached so rudely by someone who's allowed to interact with people on a daily basis. I finally told the woman that I was done dealing with her because I didn't have time for this, and that Public Storage would be hearing from me. As she was walking away, she had the nerve to say "you're in unit ___, ok", as if it was some sort of veiled threat. It's a good thing this woman wasn't the person in the office the day I came in to rent the unit, or I would have walked right back out and found storage elsewhere. read more

I have only recently set up an account with this location but I can't say enough about Steve and Sarah's customer service. Setup was pleasant and all questions and concerns were addressed professionally and promptly. Location seems very convenient and the facility looked well kept. I will update 6 months down the road but I have little concern I will need to change much. Thanks again! read more

Great experience and Elisabeth provided great customer service!

Although I had reserved online, after discussing my requirements, Noah and Juju recommended a different unit, which was much more appropriate to my needs. Both were courteous, helpful and personable - a pleasure to deal with. read more

Excellent service by knowledgeable staff, especially Cameron. Clean, professionally-run facility. I highly recommend this Public Storage facility to others. read more

Would highly recommend. Steve, the manager, was incredibly helpful and polite!

Some of the best customer service I've ever had. I had lost the key to my storage unit. When I went to the front desk to ask what to do about it, Steve quickly resolved the problem, and I was able to access my unit still within my lunchbreak. These folks take great care of you, the units are reasonably priced, and are very well maintained. Would give 6 stars if I could. read more

I called and visited Public Storage today, and the customer service was great! Ibrahim took my call and helped me when I came to view the unit. On the phone he was patient and answered all of my questions. When I showed up 30 minutes later, Ibrahim was ready to show me my unit and helped me figure out the lock for the unit (which I kept fumbling with). The unit itself was as advertised and the lot was much cleaner than a few other places I had looked at. I had a lot of requests, had to leave because I forgot my card, and asked a lot of questions but Ibrahim kept smiling and kept helping. Would definitely recommend! read more