Ms. Adi she is supportive and positive she helps me to move in easily.the storage is always clean…read moreand quiet,l recommend Extra Space Storage to any looking for storage units

I outlined a very difficult experience with this facility and I did not hear from anyone from…read morecorporate by phone. The only response to thie issue was a "we hear you and we will do better going forward" response. Additionally, my rate on both units continues to be increased monthly.

WARNING**** UNDER NO CIRCUMSTANCE SHOULD YOU USE THIS FACILITY! READ ALL THE REVIEWS AND MAKE YOUR…read moreOWN FINAL DICISION! The staff (women) at this location are extremely rude and nasty! After making a reservation we filled out the online "express check in form". We arrived early before opening and listened to an extremely loud argument and fight between two women who were staff. Once one of these women opened the door ,immediately she was rude and told us to "wait"! The "manager" came out after 5 minutes and proceeded to tell us we had "no reservation"! We tried to show her the reservation and she ignored us and tried to fight with people behind us. We insisted we were in a hurry and she replied..."good luck with that!". We started to fill out the questionnaire online in the office and we refused the optional insurance. The lady said we needed to show her our insurance card and policy. We had a commercial driver and insurance so no need for theirs. She said she would not rent to us. The story goes on and on but we got the van and called Uhaul to return to another location near by. We returned it that evening to another location. The lady at the original location called us the next morning demanding and screaming "where's my van!?". We told her we returned the truck to another location and she tried to charge our card triple cost. She started using profanity and saying she was going to "f******g call the police!". We warned our bank and went higher up the chain with formal complaints. We are also writing Uhaul corporate and the corporate storage rental company! DO NOT WASTE YOUR TIME OR ENERGY WITH THESE PEOPLE! HOPEFULLY WE CAN GET THEM CLOSED!

I came to rent a uhaul cargo van from self storage and luckily they had one but I NEVER EVER will…read morerent with them again. heres why: First- Their facility was absolutely disgusting. Their pavement was all torn up. In the back of their lot, there were covered cars, a trailer and truck, moped, and a broken down car that was full of random crap. It looked like a disgusting junk yard that had also never been touched because of all the overgrown weeds, and scrap metal all over the ground. Second- The cargo van I rented smelled like an old tire. The rubber smell was so overwhelming that I could not ride without the windows down to keep from choking/suffocating. Third- The woman who helped me was not polite, hard to communicate with, and was very confrontational. She showed up to work 20 minutes late to find me waiting for service. She then acted like i was inconveniencing her. She later got mad because she had to come unlock the door to let me in so that i may turn in my keys 30 minutes before her listed closing time. I will NEVER be a returning customer to this location. I was absolutely appalled by the poor customer service, state of disrepair in the office and equipment, and the overall attitude and communication of the attendant.

I contacted Vienna CubeSmart by telephone. I spoke with "Mimi" who was very professional,…read moreknowledgeable and patient with me on the telephone. Mimi took the time to explain the rental process and provided information and good tips on storage issues that I would have never thought to ask about. Mimi was a good amount of time on the phone with and me, never making me feel rushed. I even had to call back later with more newbie questions and Mimi returned my call promptly and was very pleasant and genuinely sincere. After speaking on the phone with Mimi, I knew I'd be going with Vienna CubeSmart for my storage needs. This lady is the real deal and you can tell she loves her job. You just don't get this type of customer service on the telephone these days - such a great experience. This facility is very clean and fresh looking. I can't say enough good things about my experience. Thank you Mimi.

The only complaint. How many hours can your employs take lunch?…read moreIt seem they have two hours lunches. Also please list your phone no. Visible.

I would say they are as good as any other storage house except for that amazing employee there…read morenamed James cypress III. He fixed my storage gate in minutes when I told him and I've been complaining about it for the past year Big thanks to him

I absolutely do not recommend because there is no one to speak to assist with customer needs. You…read moreare in a AI hell and cannot find a person to help resolve any issue, even if you stop by a store. No actual staff at the desk and no one to answer the phone - just the same virtual assistant. I canceled my account a month ago but they still are charging my credit card... Their databases are not synced so it still shows that I owe money even though I have an email from them saying account was canceled. This could even affect my credit. Want to get out of this auto-loop but don't know how. Recommend that you support small business instead of this huge chain. It may cost more but not worth the frustration when you need help.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

A Hidden Gem for Auto Detailing - Absolutely Outstanding!…read more When I wanted to surprise my husband by having his car detailed before his return from an international business trip, I initially made an appointment with a vendor near Tysons Mall. However, everything changed when David, the owner of Intersport Car Spa & Car Storage, called me back. His genuine enthusiasm and expertise convinced me to give them a try. As he explained, their location inside a Bentley dealership specializes in luxury vehicles, which spoke volumes about their service quality. David was exceptionally accommodating and kindly offered a discount upon request. Their McLean location proved convenient and impressive. Upon arrival, I was struck by their expansive, pristine facility housing numerous luxury vehicles - a testament to their reputation. The check-in process was remarkably efficient, with Manny and Abel providing warm, professional service. They immediately sent the invoice and contract via email, and just two hours later, Manny called to announce the car was ready. The results were stunning. My car emerged looking showroom-new (aside from my own decorations, aka dents/dings)! Abel's attention to detail on the interior was particularly impressive. Despite the pretty embarrassing condition the car was in- accumulated dust, dirt, water marks, spills, and pet hair - the transformation was complete. The car hadn't looked this pristine since purchase. I'm so glad I have them a try. The entire experience exceeded expectations - zero wait time, trustworthy staff, and flawless execution. I've already recommended their services to my sister and brother-in-law, and I'm eager to share this find with other friends in the area. You can trust a company and the people that service luxury cars -- even if your car might not a "luxury car" it deserves a luxurious treatment!

I brought in a new Ferrari with pristine paint for a wash at Xotic. I requested a rinseless wash,…read morebut was told the car was "too dirty" and was instead given a "regal wash." What I got back was disappointing and unacceptable for any vehicle--let alone a Ferrari. The paint, which had no defects prior, now has visible swirl marks. There were water spots all over the car, a mark across the dash that wasn't there before, and the rubber gaskets around the doors--which were black--came back white. I have no idea what chemical was used on them. To top it off, the windshield still showed the outline of the wipers after they claimed to have cleaned the glass. This experience fell far short of any professional detailing standard. If you care about your car, you're likely better off going to Flagship or another reputable service that understands proper care--especially for high-end vehicles.

I had to move my family on pretty short notice and honestly wasn't sure how I was going to get…read moreeverything done with work, the kids, and everything else going on. I reached out to Honest Hands Moving & Storage and they were able to get us scheduled quickly. The crew showed up on time and got right to work. They were friendly, careful with our furniture, and helped us with some really heavy pieces that I definitely couldn't have handled myself. Everything went smoothly from start to finish, and thankfully nothing was damaged. Moving is always stressful, especially with kids, but having a crew that was reliable and easy to work with made the whole day a lot easier. Really appreciate the help. I would definitely use them again and recommend them to anyone looking for movers.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

The reviews on U-Haul Falls Church are so bad I was afraid to try them. But we needed a van to move…read moreliving room furniture. And the Falls Church location was the closest to us. We made the reservation and showed up with very low expectations. It was a busy Friday afternoon. And we had a great experience from start to finish. The lady working the front desk was very nice and did a good job juggling 3 different customers who all got there about the same time. They ask you to check in using a QR code and your phone. It took a few minutes to complete- like any new automated process the first time you use it. Which explains why the lady was juggling 3 customers at the same time. She did a good job juggling to help all 3 of us and get us in our vehicles. Our van was clean and in good condition. The return was efficient. Because I wanted a receipt before leaving, I ended up dealing with two other employees. Both were pleasant and helpful. Did the QR code routine again to check out and get a receipt. This involved entering the odometer miles, the gas tank level, and taking I lost count but I think it was 6 pictures of the vehicle. Took a few minutes. But the peace of mind in having a final receipt was worth it. Just wanted to share a recent, positive experience.

Reserving is easy. Anything else is a pain in the @ss…read more We're moving my daughter to college in a few weeks. As her pile of absolutely necessary belongings grew, so did my concern that everything might not fit in the back of my SUV. As a backup plan, I went online and reserved a 9' U-Haul cargo van. Eventually, she pared things down to a manageable level, and I realized we wouldn't need the van after all. That's when I made the mistake of thinking canceling the reservation would be as easy as making it. Instead, I began an hour-long journey down the rabbit hole of U-Haul customer abuse--or, as I'm sure they call it, "customer service." I clicked the "Manage My Reservation" link in the original confirmation email. Before I could do anything, U-Haul needed to send me a verification code. I entered my phone number and waited. Nothing. I tried again, this time using my email, and waited some more. Nothing. So I called the local U-Haul office. When someone finally answered, they asked if I wouldn't mind holding and put me on hold before I had a chance to respond. Every 10 minutes or so, they'd come back on the line, ask again if I wouldn't mind holding, and--without waiting for an answer--put me right back on hold. This went on for more than half an hour. All the while, a recording repeatedly assured me how important I was to U-Haul as a customer. Eventually, one of the verification codes I'd requested more than 30 minutes earlier finally showed up, allowing me to cancel the reservation online. I hung up without ever actually getting help from the person who'd been keeping me on hold. U-Haul is probably the best-known name in truck rentals and, for a lot of people, the first place that comes to mind when they need to haul something. It certainly was for me. Not anymore. The next time I need a truck or cargo van, I'll make a point of looking elsewhere.