First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

HORRIFIC EXPERIENCE…read more The only nice thing I can say about this place is that the lady on the phone taking reservations and collecting the money was personable, and the staff are doing their best with a bad situation. Everything else was subpar. I reserved three units in advance to store all of my belongings, and since it was highly rated on Google, I didn't think to go to visit. When I arrived with full moving trucks and crew of movers being paid by the hour, I was disappointed to find that SecureSpace was entirely unsuitable to store anything of value. First, it was blazing hot inside. There was no climate control, which made me very concerned about potential damage to electronics. More alarmingly, the single elevator took nearly 10 minutes to ascend three floors to my units (more than one group was trying to use it). Even if I had arrived when they first opened at 9AM, it would have been impossible for me to unload everything before their 6PM closing time, (which are pretty limited hours for a storage facility). I had to come up with an alternative quickly (see my review for Mini U Storage on Swann Ave) and cancel my leases with SecureStorage. Since I never occupied the units and the office staff explained I would see a refund in a few business days, I thought my business with them was over. However, three weeks later, I still hadn't received my money back. I had to go back down there in person, where the staff explained that they had other priorities with their facility, and they hadn't gotten around to their admin tasks yet. This is a wild, but understandable explanation given the condition of their facilities and how convoluted their systems are (it took me more than 10 minutes to sign one lease after going through their biometric signature process!!!). To their credit, they did process the refund after that visit. All said, I am grateful that I didn't end up storing anything there. Also, I think I've solved the mystery of the high Google ratings -- they seem to be under new management, but got to keep the ratings from the old owners and previous condition of the building. Hope this gives a more current idea of what you can expect if you ignore my warning and rent there anyway.

In all honesty, if I could give this place negative stars, I would. Our unit, which had absolutely…read moreZERO food items, has been ravaged with mouse activity. Mattress ruined, couch ruined, clothing ruined, furniture ruined, boxes ruined, etc. Mouse droppings are literally EVERYWHERE. On top of that, the elevator hardly works, and the climate control piece is a myth. Just yesterday it was well above 80 degrees inside the unit. This has just been a flat out traumatic experience and we're now forced to start from scratch with everything being ruined just before we move into a townhouse. Also, to top it off, vermin coverage is only a measly 200 dollars or less. So all in all, PLEASE STAY FAR AWAY FROM THIS PLACE.

The Manager is very helpful and friendly. She is quick and resourceful in responding to my change…read morerequest. I really like this storage's customer services.

Rent elsewhere. Extra Space Storage is overpriced. If you do happen to find a reasonable rate, you…read morecan be guaranteed that it will increase after 4 months. Not a minimal increase either. Don't say you weren't warned. Scroll down and look at the other reviews. In some cases, you can expect an increase of 75-100%.Yes, after your 4th month. They have onsite parking, which is great. The manager told me that if I was ever in the area that I could park there and run my errands. Great perk, right? Not so much when you get back to your car and they called and had it towed. $135 to get it back. The tow company confirmed that it was indeed an employee of Extra Space Storage who called and had the car towed. Thanks! There are a lot of other storage options in the area. Do yourself a favor and explore them and rent any of them.

This place is a circus…read more I waited in a dirty, empty reception area for 20 minutes before "Store Manager" Selam Giday walked through the front door carrying a plate of take out food, wearing yoga pants, no uniform or name tag, and angrily began to 'assist' me from behind the desk. Perhaps I interrupted her break? She seemed really irritated by the one question I asked in response to her asking me if I had any questions, rolling her eyes and mumbling under her breath openly throughout our entire interaction. In the middle of the process of me renting a storage space, she literally ran out of the store to yell at someone that she thought was about to park nearby. I thought about ducking out right then but honestly I was afraid she'd chase me down yelling too. Predictably, when the charges hit my card 2 days later it was a different price than I was quoted by Selam. I returned to the store with my contract and the paperwork printed and signed in that very location showing the discrepancy, only to be told by a large bearded kid behind the desk that he "was only a part-time employee" and that he "couldn't help me." Wild!

I would like to bring attention on one of employee name Maria , she was so help full and she do her…read morejob with lot of care and responsibility. She always try to provide 200% customers services. This location is one of cleanest location in DMV area. Maria your are awesome. A true gem in customer service experience.

Horrible. Charged for insurance though I didn't want it. Raised rates from $132 to $173 after 5th…read moremonth (31%)! Said credit card expired and charged late fee though I didn't change anything and it worked fine when I paid online! No one ever answers the phone!!

Definitely use Alexandria Movers! They are professional and hassle-free. They were clear with their…read morefees and we knew exactly what to expect. We were behind schedule and they helped pack our home. We received our boxes and furniture on time with nothing broken. We highly recommend using them!

Alexandria Movers were AWESOME !!! There Customer Service was Exemplary, there work ethic was Top…read moreNotch, With A sense of Humor, I could tell they were Professionals, when they exited the Truck. They were about there Business!!! You can tell they weren't there JUST for the Money..... HIGHLY RECOMMENDED !!!!

U Store is great. My move in was easy. The paperwork was quick and thorough. Lucy was helpful and…read morevery knowledgeable about the property. The facility was clean and as it should be. The online special was honored and no hassles given. So far so good.

Helping someone get organized with their storage unit. Elevator is out of service for well over 2…read moremonths. How are people supposed to get heavier items upstairs without the elevator and without the dolleys? I suppose by manually carrying them up the staircase!!?? Competitive intro prices, but elevator does not work and there is only one.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

The area/location is super convenient and the staff manager Drea is THE BEST! She's friendly,…read morepatient, and exceeds the standard customer service you'd expect and want. Moving can be daunting and stressful but Drea has been a literal god send in making my move so much easier!

Monique is a gem. Very professiona, always has a big smile, and thanks you for being a customer. If…read moreyou're looking for storage options in the DMV area, check out this location and sign up, Monique will take care of you!

I was looking around for an affordable and highly rated moving company and I am glad I went with…read moreBest Movers. I was a little nervous about moving because this would be my first time using movers. I also needed movers who would move both mine and my fiancés apartment furniture. I was in contact with Mia throughout the entire process and she answered all my questions. It was a 3 man crew who arrived 15 min. earlier than the scheduled arrival window. They were super quick and efficient with moving all my boxes, disassembling my furniture, and wrapping my larger furniture with blankets. They then went to my fiancés apartment and was able to load everything from his place as well and get to our new apartment with all of our stuff. I did lose my step ladder and broom during the move but after calling the next day they were able to find and bring it that day. I was super appreciative of this. I would highly recommend using this company and would use in the future!

After using this company for several local moves, my last experience was awful. Aside from damaging…read moreseveral pieces of furniture and claiming it was like that before the move (it wasn't; I keep my furniture in excellent condition), the packing experience was terrible. They took original, painted artwork and put it in a box with other framed pictures and metal pictures without protective wrapping. Despite telling them that I had items in two storage units as well as a single-family home, they failed to adequately staff my move, resulting in time wasted at the storage facility for another truck to show up and insufficient personnel to unload the trucks at my new location. The whole move lasted well into the night because they hadn't adequately resourced my move. Regarding the damage to my furniture, I was told I would be reimbursed a certain amount, and I agreed. It was a fair offer. Then I got another written offer that was significantly below what was originally offered to me. The amount that was supposed to be reimbursed to me? Never received. As I unpack more boxes, I'm finding more damage and shoddy packing. I can no longer recommend this company.