Extra Space Storage is located very conviently in Clarendon. Not only is there an area for parking (you don't have to pay for), but they also provide a large area for loading and unloading with flatbed carts. I used this facility short term, between my move. The store manager, Monique, is very friendly, professional, and communicative. As long as you explain your requirements for space, contract term, and needs; she is very clear on the policies, unit contract requirements and how they can accomodate. She always has a smile on her face and is willing to go the extra mile with customer service. After reading all the reviews, I did disregard another persons recent post from the end of 2017. I completely disagree with their opinion on the customer service. I never had an issue with someone being available. I came in at all hours during the time they were open. If you feel that they are unavailable when you need them, she was very responsive to phone calls and emails. Monique was very clear on the storage hours and the retail store front hours. So, if you are looking for a facility with 24 hour access... This is not your place. I would definitely rent storage space here again! read more

Rent elsewhere. Extra Space Storage is overpriced. If you do happen to find a reasonable rate, you can be guaranteed that it will increase after 4 months. Not a minimal increase either. Don't say you weren't warned. Scroll down and look at the other reviews. In some cases, you can expect an increase of 75-100%.Yes, after your 4th month. They have onsite parking, which is great. The manager told me that if I was ever in the area that I could park there and run my errands. Great perk, right? Not so much when you get back to your car and they called and had it towed. $135 to get it back. The tow company confirmed that it was indeed an employee of Extra Space Storage who called and had the car towed. Thanks! There are a lot of other storage options in the area. Do yourself a favor and explore them and rent any of them. read more

This place is a circus. I waited in a dirty, empty reception area for 20 minutes before "Store Manager" Selam Giday walked through the front door carrying a plate of take out food, wearing yoga pants, no uniform or name tag, and angrily began to 'assist' me from behind the desk. Perhaps I interrupted her break? She seemed really irritated by the one question I asked in response to her asking me if I had any questions, rolling her eyes and mumbling under her breath openly throughout our entire interaction. In the middle of the process of me renting a storage space, she literally ran out of the store to yell at someone that she thought was about to park nearby. I thought about ducking out right then but honestly I was afraid she'd chase me down yelling too. Predictably, when the charges hit my card 2 days later it was a different price than I was quoted by Selam. I returned to the store with my contract and the paperwork printed and signed in that very location showing the discrepancy, only to be told by a large bearded kid behind the desk that he "was only a part-time employee" and that he "couldn't help me." Wild! read more

Amazing service and care. Everything explained well and easy process. Selam was wonderful and made the experience great! Thank you

Great place very good service was great and nice no complaints on my part area is big read more

Extra Space Storage - Self Storage Near Me - Arlington, Virginia

I had to sue these sleazy scumbags in small claims court after they raised my rent by 100%. They took the money out of my account without authorization. The lady at the front desk arrogantly told me to "call the police." These people are dirty criminals. read more

I come to this location to buy boxes the lady is always helpful thank you@ if you need Storage please see them!!!@ ****

My family were moving to our new house and we needed a storage to send all our furniture till the moving date. I couldn't be happier that choosing this extra space place. Selam was absolutely friendly. She was really helpful and informative and also moved and managed all our packages to our unit. If you are looking for an storage, she is the best to work with. read more

Great expereince. The manager Selma was very helpful. Highly recommended. Just make sure you triple confirm you reservation because another guy told me I had a spot and then he lost it. read more

Very clean and spacious spaces. Plenty of parking spaces. The rate was affordable for the size of unit I was looking for and staff /manager is courteous and very helpful. read more

My experience with Extra Space Storage was phenomenal, thanks to store manger Selam Giday at the North Fillmore location. I've never rented a storage unit before, and Selam walked me through every single step of the process right when I arrived. When I was conflicted between renting a 5 by 5 vs a 5 by 10, Selam was so patient, kind, thoughtful and asked me about all the specifics of my storage needs. She treated me with so much care and didn't rush me at all as I considered both units, even when I went back and forth over the two options. She walked me through all the pricing, showed me the facilities, explained every step of the move in process, and answered every single question I had. In the stress of moving, kindness really matters, and Selam was a joy to work with. I recommend her & Extra Space for all your storage needs! read more

Extra Space Storage - Selam from Extra Space Storage is the best! She helped me so much when it came to finding the best unit for me, and was so thoughtful. - Self Storage Near Me - Arlington, Virginia

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The customer service is amazing, however it, unfortunately, is outweighed by the aging facility. There are 2 elevators with very tricky security codes. We purchased a temperature controlled unit of the top floor and there was a water leak into the unit which ruined a carpet and some other items. It can get quite busy with people vying for the elevators and loading dock area. So, overall- I would advise another facility. read more

It's a trap. I moved in two years ago into a medium sized unit for a reasonable price. The facility is clean and well manage but... in the course of my tenure the unit's price has doubled in a couple of steps. I called to see where it was going and what the price change policy was and was told it raises to "market rate" whenever it is "needed". They would not tell me when or if it would be raised again. Someone new is offered a much lower rate with no mention that the rate would change/increase and certainly not like it does. Paying for a longer period for a fixed rate is not available. They know what a pain it is to move all your stuff and assume rightly that they can get away with this system. It's really a scam. read more

Josh, I believe was his name, was super friendly and helpful. Customer service was phenomenal!

Hi, I recommend this place to my friends and family! Nice location with reasonable price

Selam was kind and helpful in getting me settled. The price for the size of my unit was fair!

Fantastic service, accommodating, and kind. Great to work with! Convenient location, too. Selam is great.

Awesome customer service by Johnny, she is absolutely amazing. Gave me details on the units and recommended a perfect unit for all my belongings!!! read more

Best custom service! Clean properly! I highly recommend!!!! The best in Arlington! Thank you

I went in to simply purchase boxes for my upcoming move and had the best experience. The woman that helped me was extremely kind and we had a nice conversation. During these stressful times, it's nice to know businesses still value their customers! read more

Good service overall. The system was down at the time I arrived but the front desk rep. was very helpful.

Gosh, this was/is easy! And, Josh was super friendly and informative.

DONT USE THIS STORAGE FACILITY! This place is HORRIBLE. Unhelpful customer service, very poorly run. The management is very unprofessional.

Storage companies are in general slimy businesses. They prey on human weaknesses. I've dealt with others, and this is the best I've dealt with. Recently I switched from a 5x10 unit to a 5x5 unit. Not only was I prorated the difference between the rents, but the attendant went out of her way to locate a free unit that was near our old one, so moving the stuff wouldn't take too long. There are still plenty of things I can complain about, and hence should probably just give it 3 stars... but I have just had too many bad experiences with other places to not want to reward them for being better. The place is clean. read more

If I could give zero stars I would, simply for the horrible customer service. I hate a horrible experience. They essentially lied to me. I was told that I would be notified via e-mail when I would have to pay payment was due, but was only notified by phone after my payment was due, and was told that I would have to pay a late fee. I asked about this initially when I rented the storage unit about paying my bill and was specifically told that I would receive an e-mail notification. However, it turns out that they were phasing out the e-mails at that point. Archaic? Additionally, when I asked about how they intended to notify customers when their payment was due (you can't expect me to remember how much I need to pay on a monthly basis--and the first month has all those extraneous expenses...) they said they were making phone calls. Conveniently only after the late fee is added on I see. Ok, so perhaps they have just decided to abandon notifying customers at all. In that case, that's just horrible customer service... read more

I booked online and showed up the next day to sign my lease and get my unit. No problems, and the manager was very nice and helpful walking me through the door codes and loading dock access. I moved my stuff in without any trouble. Clean and well run storage facility. read more

They are awesome especially assistant manager Nikki Bray. I was helping a friend move who was going through some challenges and she could not have been kinder, more professional or responsive. Thank you!!!! read more

Had such a wonderful experience! Quick, friendly, and helpful service when I needed moving supplies in a pinch. Will be coming back to the Clarendon Extra Space Storage again! read more

Mr Akbar he is an outstanding employee / human being He literally made my move and my little son's move from San Francisco to Arlington Va so smooth and less worries with his professional knowledge, his kindness and his honesty, We are so pleased to have met Mr. Akbar and he made our experience with extra space storage so easy and enjoyable like we are family, million thanks He should be training people how to deal with customers in my humble opinion :-) Maria Griffin read more

I was very satisfied with Extra Space. I was able to reserve a space the same day, and I didn't need to sign a long-term contract. Marlow was very helpful and courteous. I recommend Extra Space Storage very highly! read more

DONT USE THIS STORAGE FACILITY! This place is HORRIBLE. Not secure and very poorly run. The management is very unprofessional. The front desk also is always on break- hard to get a hold of if you need anything. read more

The people are friendly. When I opened my rental, I was walked through the process and documentation in a manner that was respectful, explanatory, but not patronizing. Access to the facility is easy, and on-site the staff gladly answer questions at any time. I have automatic credit card pay and never have a problem with payment. The facility is clean from storefront to storage room hallway. My climate-controlled unit is consistently cool and dry. The only reason I give 4 stars rather than 5 is that the price seems high to me, even for the location. Update: I am pulling this down to 3 stars because they would not allow me to return merchandise without a receipt, even though their records showed I made the purchase. Also, the manager is often more interested in playing games on facebook than interacting with customers. read more

Employees weren't willing to stay 10 minutes passed 6pm for we could sign paper work because we were stuck in traffic. Called public storage and they were willing to stay for free and give us a cheaper rate on the same exact size unit we had at extra space. Wouldn't recommend them, don't care about their clients needs. GO TO PUBLIC STORAGE!!!! read more

We had a good experience signing up for the storage space. It was very easy to reserve a space online. The manager Monique was very helpful in walking us through our options. The facility is clean and secure with easy parking. read more

I have used this facility twice in the past two years and I can honestly say that the customer service I received was unparalleled. I was running late from loading up my room and was not going to make it to the facility before it closed. I called the store and Monique was so unbelievable helpful and accommodating. She kept the store open 30 mins past closing for me. Monique is incredibly sweet, helpful, and a ultimate example of excellent customer service. Thanks Monique! read more

Like this place. Nice area of town but still tucked away. Well lite at night, easy to access and not far from restaurants.

The facility is very clean, well lit, and climate controlled. Monique is always helpful and wearing a smile. They offer boxes, locks, and all the packing supplies that you will need. The rolling carts in the loading bay are large enough and sturdy enough to handle getting your things onto and off of the oversized elevators going to and from your unit. Overall... A great urban storage facility at competitive rates. read more

I'm disappointed to know Monique is still employed with Extra Space, as well as her manager, Ciro. My complaint with this company is about to go into arbitration through the Better Business Bureau in Salt Lake City, Utah, the headquarters of Extra Space. I hope the legal department at Extra Space becomes familiar with these two. They were cut throat and heartless in my case. "Mistakes were made and lessons were learned" was not an appropriate response by management nor very helpful. read more

As a graduating university student in the middle of relocation within the DC area, I needed a convenient storage option for the summer. The rates here are definitely competitive with the surrounding area (especially if you take advantage of the cheaper web rates!) Filling in the lease was a very easy process, and the manager is willing to move to prorated rent during the last month, to be flexible with my currently undefined move-in date for a new apartment. There are plenty of dolleys available for moving, and there is a good amount of space in the loading dock area for multiple cars. The manager also went above and beyond for me - while trying to move some items in at 9:45pm (when the facility closes at 10), I wasn't able to take my last load of items upstairs until about 10:05 when the elevator code would no longer work, however, the manager allowed me to access the elevator to complete the drop-off, which was a big relief on my schedule. I definitely recommend this place for the good price, convenient location and great customer service! read more

I have had an excellent experience with the front office of this facility and agree that Akbar does all he can to make things work. The same is true of the senior onsite manager--she was also very helpful. I find the facility in good condition overall and easy to use. Yes, it is expensive and there are a number of rules, but this reflects an expensive neighborhood. read more