The public storage experience was amazing. I purchased our unit last week and due to unforeseen…read morethings our shipment wasn't able to arrive until this week. I stopped by the unit this morning to give it a look before our shippers arrived. The first thing that stood out to me was that the automated process through the app was amazing! I made a few simple setup requirements and wallah when I pulled up I was able to open the gate and door with the push of a button. I pulled through and pulled up the map they gave me. They had a blue tie on the unit to keep folks out and already had my locks and what not waiting for me. I gathered my things and left so that I could meet my shippers. I forgot to lock the unit and although nothing was in it they reached out to me to make sure it was me that had visited the unit. They even placed another blue lock on it so no one would bother it until we returned. Upon returning the process was efficient and the movers were able to drive in and out. Public Storage in Arlington is 5 star. The ventilation was great and the service was even better.

Used to be pretty great and now it's meh/good and very expensive. I'm going to break down the good…read moreand the bad and everything in between by categories. PRICING First got a unit here right towards the beginning of pandemic. Prices were very reasonable. I think we paid around $120-130 a month for our particular unit size. Having emptied our unit and closed our account last month, our bill for the same unit had gone up to around $330 a month. Absolutely ridiculous. No justification was ever given for the repeated price hikes but at this point the pricing is outrageous. If you threaten to leave you might get a temporary price break but honestly, the amount by which the price has more than doubled in four years is extreme. SERVICE When we first got our unit there if you had an issue and called their number you'd reach someone at the office and with their call ID system they immediately knew it was you calling. It was great. Now it's the phone tree from hell and nobody ever picks up the phone live. Leave enough messages and maybe someone will call you back eventually. Also, the hours posted online correspond to the facility, not the office, and the office doesn't really follow reliable hours. Went there in the middle of a Sunday, when it always used to be open, and there was nobody there. FACILITY I appreciate they seem to have taken measures to make it more secure. At one point during our tenure there they seem to have had a troubling situation with one employee, and some locks that were un-secured, but now it's pretty straight forward and you take your lock with you when you're done. I also like that it's moved from a simple code - which anyone could get - to a bluetooth via app based system that only works if you're logged into your account via the app. It might be a little slower to open gates but at least in theory it's harder for people without an account to gain access to the facility. There are plenty of carts to use for hauling stuff and the elevators and hallways are easy enough to navigate, though it may take you a visit or two to get your full bearings depending on where your unit is. Sometimes the parking situation inside gets iffy, but I was never not able to get done what I needed to. They also seem to be taking their climate control more seriously. When we first started there if you went in the summer you'd have a hard time understanding what exactly was climate controlled about the place because it was so hot and humid. Now the temperature seems very well regulated. I did find a very small amount of rodent droppings in my unit, but I assume that's standard in most storage places, and none of my items appeared damaged. OVERALL What holds me back from recommending this facility are the pricing and the seemingly inaccessible customer service. I can't justify the massive price increases and pairing that with an impossible to reach main office. If they were to address these things, the facility is otherwise fine for its purposes.

Have been using CubeSmart for two years with no issues. The staff are great. The prices are not so…read moregreat (they keep increasing each year) but they are inline with competitor prices.

Bad experience with Cubesmart-Shirlington. Facillity is clean, albeit expensive, but they promise…read more"free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use. Each and every time the front desk put me off for a different reason--i.e., you have your driver license but you don't have the $100 "cash deposit" that's required, or you don't have the "account number" that was issued via email (despite my having government issued ID plus the key to the unit and their having computers at the desk), or it's "too late in the day" at 3 pm to use a van for 90 minutes. I went there again today, very hopeful that I had met every hurdle, and this time they told me there was a charge of $39.95 to use the van for the brief period I needed, plus gas (and whatever incidentals they may impose on top of that). The reason given this time was that 4 days had elapsed beyond my initial 30-day move-in period. I pointed out that I had visited on three different occasions in my initial move-in period, and noted that the deadline and all of these other hurdles to use of the van should have been disclosed upfront, as the deadline hadn't been disclosed earlier and seemed like a trap for the unwary. The man at the Shirlington desk blamed his colleague for being "new" and not knowing to tell me all the van requirements up front. He rarely looked me in the eye from his seated position at the desk, and, knowing that he almost certainly was the one who had trained his "new" colleague, I advised him that I'd rent a van from U-haul instead. He protested that Cubesmart offered a better deal on truck rentals. Floored by this response (after viewing the enormous ads posted everywhere around the facdility that promise use of a free truck), I told him that I'd be moving all of my items out of the Shirlington unit at the end of the month. Unfazed, he advised me that I'd better have moved everything out by my announced move-out date. Shirlington customer service reps need much better training, or CubeSmart needs to change its corporate policies.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

I think her name was Larren sorry i tried to remember . But she was the best i have ever worked…read morewith . I get storage units for my medical reps all the time for the last 15 years . By far she was the most helpful , generous , kind person i have ever worked with . Highly recommend !!!

The storage unit seemed fine and clean when I moved my stuff in. However, when I went to pick my…read morestuff up a little over a month later, I found termites in the unit. They also just more than doubled the rate three months after getting the unit.

The area/location is super convenient and the staff manager Drea is THE BEST! She's friendly,…read morepatient, and exceeds the standard customer service you'd expect and want. Moving can be daunting and stressful but Drea has been a literal god send in making my move so much easier!

Monique is a gem. Very professiona, always has a big smile, and thanks you for being a customer. If…read moreyou're looking for storage options in the DMV area, check out this location and sign up, Monique will take care of you!

Kent and Joe are very special people who works so well together and both have an awesome…read morepersonality and superb customer service skills. I am a returning customer and always have positive experiences. Thank you so much.

I am a returning customer. 1.) Professional aling with high…read morequality customer service. 2.) Affordable rates; while going through the economy inflation. 3.) The units and grounds of the storage always clean. Thank you for your service.

I can't fully express in words how sincerely I discourage anyone from doing business with this…read morecompany. I have never been so disrespected and just generally slimed as a paying customer to a service provider. I had a great experience in the first half of my process with CityStash when my things were collected for storage. They weren't the most professional team, they bumbled around and were rushing, apologizing for knocking things into walls but never stopped rushing. That said, they were good, kind people and I was happy to look past a little damage-free klutziness. When it came time to have my things delivered, the situation went south quickly. At the very end, I think possibly even after my delivery window, I got a call saying they were running late and hadn't even picked up my things from the warehouse to be delivered. I had been calling the main line for updates but didn't get a call back for hours, long after they would have known they wouldn't make it within the delivery window. Again, while it was annoying and could have been handled better, these things happen and I was willing to look past it. The delivery was finally made about 7pm and the movers again arrived flustered and rushed through the process, again banging into things and dinging walls. I assured them it was no big deal and not to worry, I understood sometimes life goes wrong. Once they had finished putting everything in the house, they let me know they had misplaced the specific hardware to reassemble a major piece of bedroom furniture - dresser with attachable mirror. I was told they would collect new screws from Home Depot and see me "first thing in the morning," calling me about an hour before they arrived. The next day I waited until 11 before I began calling, again waiting hours for a callback. This is when I began to get frustrated. When the owner finally called me back around 4pm, he said to me: "I don't know who told you that or why, but that was never going to happen." After exercising a healthy dose of patience and understanding through this, I had now taken not one but two unnecessary days off of work and a snarky remark from he business owner was the last thing I wanted to hear. Two full days later, the job was complete beginning on Tuesday and ending on Friday. The owner will likely be surprised by this review, though I'm not sure why. I clearly communicated my frustrations and he took little to no responsibility for the issues, blaming everything largely on the team he had sent in. When he wasn't blaming his team, he was all but shrugging his shoulders at me. While they certainly were part of the problem, my real grievance rests with him, who handled the situation with the grace and professionalism of a kindergartner in a boardroom. I was refunded $35 for the over half of a week of inconvenience, which perhaps was more insulting than no acknowledgement at all.

I only had about 8 items and they damaged one and completely destroyed the other one. When I…read morereached out to them about this they told me it was basically expected that my bookshelf was going to break during the move even though it was in totally fine condition when they picked it up. They also said they would come try to fix the dresser that they damaged, but they never committed to a time to come and eventually started ignoring my emails. The concept is great but if they are going to carelessly break things then that is worse than them not moving anything at all.