1. Extra Space Storage

0

Lorton, VA

Cancel

Open app

Search

Extra Space Storage

4.2 (18 reviews)
Closed • 9:30 am - 6:00 pm

Services - Extra Space Storage

Extra Space Storage Photos

You might also consider

Recommended Reviews - Extra Space Storage

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

3 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

After a few months they increased the price by 36%. They mailed a notice a month before the price increase. Stay away from this company.

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Store Manager Ble Sery was great he help me pick the right storage unit for my needs I would recommend extra space storage great prices.

Business owner information

Photo of Emily S.

Emily S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Customer Service was excellent! Ble was very helpful, knowledgeable & patient with me and answered all the questions I had.

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of D P.
0
29
2

5 years ago

Very rapid in-processing at the office. Had everything completed and moving into my unit in less than 15 minutes.

Business owner information

Photo of Emily S.

Emily S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Dens M.
61
28
8

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of B W.
0
4
0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Extra Space Storage

Review Highlights - Extra Space Storage

“Sure, any space will do for putting boxes, but Ble makes the experience wonderful and put me at ease.”

Mentioned in 4 reviews

Read more highlights

You might also consider

Backlick Self Storage - storage near

Backlick Self Storage

(14 reviews)

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

Self Storage Plus

Self Storage Plus

(14 reviews)

This storage building is clean, easy to access and most importantly has amazing employees…read more Last month I called and spoke to Rashida because my automatic payment didn't go through. She was incredibly friendly, gave me clear details on what I needed to do and then followed up emailing me all the necessary paperwork so I didn't have to come in. A month later, I forgot to fill out the paperwork and I got an email notification of late payment. My bad! I called and spoke with Cari first thing in the morning and again, amazing customer service. She was super friendly, easy going, and very helpful. She even followed up later that afternoon with a call to confirm me sending in all the necessary updates. During a pandemic every little thing takes extra energy to deal with and it was so refreshing to have multiple experiences where the staff was easy to reach, easy to talk to, explained things clearly and followed up with me AND were sooooo friendly! What more could you ask for?

While I appreciate you reaching out to suggest that I contact customer service, please note that I…read morehave physically gone to the office multiple times with my concerns. Each time the person in the office has suggested that I follow-up via email, and stated they would have a manger contact me. Per their suggestion, I have followed up via email to the email address they provided (the same one you provided) with zero response. Not once has a manger or anyone else followed up! All talk and no action equals horrible customer service!!!

All My Sons Moving & Storage

All My Sons Moving & Storage

(75 reviews)

I had a very good experience with All My Sons. The team was organized, efficient, professional, and…read moreworked hard throughout the move. I also thought the service was a good value for the level of work they provided. What I especially appreciated was that they worked with me to find a solution when my plans changed. At one point, I was considering storing my belongings at their warehouse for less than a week. Rather than simply taking the additional business, they told me it did not make sense to move everything from the original location into warehouse storage for such a short period because it would unnecessarily increase my costs. That advice was one of the reasons I ultimately decided to use PODS instead. My moving needs did change at the last minute, which made the overall move more expensive than I had originally planned, but that was because of the changing logistics, not because they were trying to increase the price. I really appreciated that they were focused on helping me find the most practical and cost-effective solution. I would absolutely recommend them.

***UPDATE: true to their deceptive character they commented sounding very helpful and like they…read morecared only to email me back and send me jumping through more hoops. All for sure. TERRIBLE business. SO mad at myself for not knowing better.*** I guess I should have come to Yelp before booking. Looks like I am not the only one, don't know if that makes me feel better or worse. When I called Karen was awesome and I was so excited for the service. Silly me. I have moved 10 times before this in as many years. This is BY FAR the worst experience I have had. I KNOW how long it takes to move my place. Not only did this take more than TWICE as long with allegedly a whole other person, they brought a fourth unauthorized guy. And still took more than half the time. One guy sat in the truck most of the time, I have pictures, the others didn't start on my kitchen until the end, had to wait for that....later to find out when I went back to the old apartment they hadn't even finished the whole kitchen ...ran over my allotted time at the building I was moving out of, at my cost. And then they ruined my couch. So I paid DOUBLE what I was expecting, which was already more than what was quoted cause I was adding a little buffer, but ended up tipping a whole additional person because I'm not a jerk. The guys were nice but inefficient. Kept saying this is what you get with a higher quality mover, but it was not even a better experience. They were wasteful with the amount of packing supplies they used, never presented or communicated the prices of the materials they were using, which I was told was included anyway but also others I never approved or asked for. Just popped it on me in the end. Oh and then they say "we are going to adjust your time by 15 min you'll see a refund on your card" and two and a half weeks later still waiting for it to even show pending at least. But you better believe the charge was instant. I was debating sharing my feedback but was so mad I finally emailed the company. But no one had even dignified me with not even an automated response, just silence. So I come here to do something I pretty much never do. But that's how annoyed I am. Sorry but would rather recommend. Cheap Movers, way better. I used last move were a thousand times better and a QUARTER of the price. I'm not even cheap but I hate being taken for a fool, and it turned out to be just that. That's what I get what I get for using hourly movers for the first time, never again. A slow work scam, exactly what I was worried about, but like an idiot I bought into the reassurances Karen gave me but they truly let her down. I hope she knows they're having her selling lies.

Extra Space Storage - selfstorage - Updated November 2026

Loading...
Loading...
Loading...