It's a storage area, not much to add. Previous tenant had lock cut off. Still sooty! Ground-level unit was dirty and had leaves in it. Advice: inspect BEFORE you rent. Cleaning it wouldn't take too much work! read more

Review for location at 8514 telegraph rd in Lorton, VA. I purchased a unit on the 1st floor on May 30. When I went there 2 days later, the unit was on the 2nd floor. Im disabled and cant use stairs. I went to the office to switch out the unit, but property managers were not there. I called and left messages with 2 managers, but no one returned my call after waiting another day. So I called the main customer service. The representative said the promotion for the 1st unit won't be applied to the 2nd unit. So I closed my account and asked for a refund. They said I can only be refunded the lock since it's beyond 24hrs of the "move-in." This business is a scam. They deceive you and take your money. Be sure to view the property before purchasing. The promotion I received was for memorial day and is not worth the hassle and deception. read more

Please ask for the manager Kevin H. He made the process easy and very simple. After inspecting the storage unit, Kevin helped me secure my storage rental. He was professional, courteous and very knowledgeable. He explained to me what day of the month I would have to vacate, if I decided to rent for one month or longer. Remember, storage units are available first come, first serve. Don't procrastinate. read more

Public Storage - Public Storage 8514 Telegraph Rd., Lorton VA - Self Storage Near Me - Lorton, Virginia

They are never at there office, available at the telephone but are quick to raise the rent. They are not customer friendly nor will they have anything to do with human interaction. Beware doing business with them. read more

Clean, straight forward storage rental. It was convenient to rent online. Easy access with the app for gate access. Staff was friendly and helpful. read more

Huge savings from our last storage unit whose sole purpose was to keep raising the rent. Very friendly staff who o follow up calls to see how I am liking their storage. Easy and safe to drive around, once inside. Nice that there are zero cars and trailers parked all over the place! Very clean and I would definitely recommend to anyone who is looking around for more storage. read more

I wouldn't even give this Public Storage location one star, but it won't let me give any less. By far the worst experience with a storage facility that I have ever had. I was in a hurry to get a unit, so I just reserved a cheap, small unit online. Upon arrival, the employee took me to the unit and opened the door for me, which was an inward swinging door...the dumbest thing possible to have on a storage unit because then you can't use a good portion of the space. But whatever, I didn't have time to have her look up a new one and my things would fit in the unit regardless. After taking an hour or more to move everything in the unit, up a set of stairs....we got to close the door. The only way to do this is to pull the latch and the secure it and put a lock on it. Well, when I pulled the latch, the entire mechanism ripped out of the door! This was not noticed my us before moving everything in because the employee opened the door for us. And after taking all that time to move we were NOT going to move into another unit in a different section so we asked for it to be taken care of. The door wouldn't even close all the way so my stuff was just sitting there behind a cheap plywood door with a broken latch. The issue was NOT taken care of that day. Or the next day. Or the next day. Or the next day. Finally it was fixed after hours on the 4th day! And this was after me talking to 2 different employees, the property manager, and the district manager. I was especially angered by the attitude and response of the district manager, Sal. He was the one who the employees needed to be notified to have it taken care of in order for anything to be done. When I finally got his phone number so I could talk to someone who could actually do something, he had an "I don't care about your problem" attitude. He was notified of it, but didn't check his e-mail one day. The next day, some other things came up and he could not make it out to fix it. The security of my personal belongings was not made a priority by him. First of all, they shouldn't have been selling a unit that had a broken latch. And when they were made aware of the problem, they should have fixed it IMMEDIATELY...especially with someone occupying it. To top it all off, he wasn't even willing to give me a lower monthly price on the unit. I will be looking to take my stuff elsewhere soon. read more

actually a decent place. they gave me a unit though that has no lights and told me to go get a light bulb tho and I don't like that.

I really enjoyed Ms. Lena. She was nice and her customer service was awesome. Thank you! The place is clean, no sign of rodents.

I been A customer here Twice 1st A nice gentlemen Mr. Akbar was very helpful and Good guy. Second Time around Ms.Lena She has been Very attentive in The move in And sign up process She showed me 3 Different units and was very informative. Plus its a GReat location right off Route 286 and 95 Never Traffic Getting there. read more

I've been renting a storage unit here for a few months and have had a great experience! The staff is really friendly and helpful to work with. They are more than happy to help if you need anything or have questions. I would highly recommend this location! read more

I was very satisfied with the service I received at Public Storage from Parrish. She was helpful and knowledgeable. When she couldn't fix my problem with the gate she followed up immediately when the problem was resolved. The reason for 4 instead of 5 stars is that I feel this place is expensive, and they do not offer any sort of Military discount. read more

They really like to screw you over here. Worst customer service I have ever experienced.

I reserved a unit sent in all my info and time and date I was moving in. Received a call saying that can't give me the unit and offered a smaller unit at a higher price. Total bait and switch ! read more

They have some of the cheapest rates that I've seen on 5x10 storage units within a 20 mile radius and the employee Lena was very helpful. What I dislike is the fact that the representative was not clear on the mandatory insurance fee which ranges from an additional $11 a month to $15 I believe monthly. She also didn't state that the fee for a lock is $21 which I could've bought my own for that. I don't particularly care for the fact that they have upstairs units and no elevator system by which to access them only a winding, narrow staircase which is not at all helpful when trying to move large furniture items like dressers or mattresses. read more

Great storage with great rates. Very clean place. Excellent customer service. Good rates. Would highly recommend. Go online to their website for good rates. read more

Run away from this establishment! I stored my belongings while my house was being built for 6 months. When I came to get my stuff, everything was water damaged due to many leaks in the unit and mice had eaten away at many pieces of furniture. They were not apologetic at all. They are rude, lacking customer service skills, and do not maintain their units. Never, ever ever use them. I promise you will be sorry! read more

The management in general at this facility is fine -- however, the facility itself is outdated, old and in disrepair. I was a multi-year tenant until I had a serious leak in my unit losing significant property. I gave proper notice to vacate (by the 6th of the month) and had paid slightly ahead. I moved and cleaned the unit as best I could with mold and standing water still there. At move out I was told I was due a refund of $150 (and was showed this on the computer). I was told this would be forthcoming. After 30 days with nothing I began calling the property, then the corporate customer service. Each time I was told someone would call me back .. No call has ever been received. Today, 7 weeks later, I call and the customer service person refuses to put me in touch with a manager -- and now says, "oh, we changed our policy -- no overpayment refunds are being made." Lost items. Bad Service. Lies and now Fraud. I strongly suggest looking elsewhere for your storage needs. (PS. In case they choose to lie, I have pictures showing the flood in the unit causes by their improper neglect). read more

I have one unit in Davie, Florida. There is no lighting in the unit and very little light on the grounds. The insulation on the ceiling is torn with fiberglass hanging down in several spots, and the roll up door is old and hard to operate. Price is good, service is good. I have another unit in Lorton, Virginia. It has lighting in the unit, and good lighting on the grounds. The roll up door operates easily. Service is good, price is good. BUT, I went to the unit today and an animal must have found it's way inside and urinated on a couch in two different spots. It smells horrible, like cat pee. I looked around, and there are holes that go through the wall to the unit behind. The holes are around the bar joists near the ceiling. I'll attempt to steam clean the couch this week. Also, both units advertise $1 for the first month out front of the building. Both times I was told that it's only for certain units and mine doesn't qualify. A bit misleading. read more

Just started storing my items here and Lena was very courteous and helpful. Great location for those at Fort Belvoir. Bring your own lock as they charge $20 for a lock and $25 in admin fees on top of your monthly rate. read more

I've been doing business with Pulic Storage in the Lorton, Va area for years and have received superb customer service. Mr. Akbar Bux has made it a pleasure doing business with Publice Storage. Any concerns or questions are dealt with promptly and in a professional, and courteous manner. The facility is always kept secure and clean. I recommend this Public Storage location to anyone who's interested in experiencing customer service at its best. read more

Friendly customer service. The staff went out of their way to ensure I was satisfied with the service I received. They were genuine and sincere. Happy I picked this business and location. read more