First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

Didn't like it. It wasn't clean and they forced you to have insurance. Don't recommend it.read more

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

This is the cleanest storage facility I have ever used. Whole facility is very clean and well…read moremaintained. Access is easy to inside units. Carts and elevators make loading your unit very convenient. Darren was very helpful. Highly recommend this storage facility!

Secutity Public Storage in Bethesda definitely has to be the best run business in the storage…read moreindustry. The facilities are state-of-the-art, they have a wide variety of sizes and options to accommodate any potential customer, and they have an on-site store with an outstanding selection of moving and storage related items to help pack, organize, protect and secure your belongings. And last but not least, a special mention should go to the staff. They are friendly, knowledgeable, helpful, and even charming. This place rightfully deserves the top possible review rating.

I'm so happy I chose Security Public Storage! The staff is super friendly and always willing to…read morehelp. The place is spotless, easy to access, and I feel 100% confident storing my belongings here. The security is excellent and the on-site managers really make a difference. Great experience -- thank you SPS team!

The good reviews here are from years ago I notice…read more Currently the place is subject to (getting intolerable) elevator outages. Every month they fail and no-one comes to fix them sometimes for days. If you have heavy material to move up and down, look elsewhere. Because you'll arrive back at night and have to find somewhere else to put your stuff. Then you'll have to deal with petulant staff, if you are lucky enough to find one to talk to. Staff that do not provide solutions. Just customer dis-service. They got a star for location. But for value and service? Big fat zero.

DO NOT RENT FROM THEM. I would give them zero stars if Yelp would let me. TLDR: I had thousands of…read moredollars worth of camera equipment stolen from my unit, they are super slow to respond customer-service-wise, and they raise the rent FREQUENTLY and in HUGE amounts (like at least 30% each time, practically every few months). The price may seem reasonable when you first sign up but it will NOT stay that way. For those who want the full story: I began renting from them in February or March or 2021, I think I was paying something like $85/month. By the time I moved my stuff out in December 2023, I was paying nearly $200/month for the same unit. That's more than double the price in less than two years. Now let's get to the theft. I noticed a bag of camera equipment missing, so I called them. I had tried calling them in the past for other reasons and let me say this: they never once answered their phone. I think I left a few voicemails for them and after a few WEEKS they emailed me a list of times I had accessed my unit, which was one of the things I asked for but only one of the things. That list was also missing one time I knew I had accessed my unit. I had to ask them like 3 more times about security footage before they even responded to that request, and their response was that they only keep security footage for 28 days. 28 days is NOT helpful for most people because it's a storage facility - most people are probably not accessing their unit every month. When I noticed my stuff missing, I think it had been 3 months since I had been there, so even if they had responded right away, that security footage might not have helped. But it also took at least 28 days to even get that answer so at that point the security footage was useless. It's completely asinine for a storage facility to claim they have good security and only keep the footage for 28 days. As near as I can tell, someone climbed into my unit from above - many of the units have bars across the front at the top so a body couldn't fit but mine had fewer bars and I believe the unit next to mine had like none - and there's nothing to stop someone from climbing over the sides if they can get to one unit because the sides are not protected. The reason I suspect this is what happened is because there was an office chair in my unit and there were footprints on it, which there were not when I put the chair into storage in the first place. But basically, they suck, they raise the rent like crazy, they are completely unhelpful and don't have good security. If you MUST rent from them for some reason, make sure that your unit and every unit around you is secured to the ceiling.

Horrible customer service and sketchy financial practices!…read more I rented a 5x5 unit from Extra Space for $53/month. After 4 months I received a rate change notice that the price was going up to $86/month. A 62% price hike after just a few months! They had the same space listed online for $59/month or $71 if you rented in-store. I'm not sure why they'd charge a current customer more than a new customer. Clearly there's no market demanded price for these units, as they claimed in their rate change notice. Not to mention all the random $29 fee they charge you at move-in. They'd also told me at move-in the cost of my lock was refundable, but did an about face on that at move-out. They refused to answer an email and phone call asking about their rate change and to negotiate a better price so I moved to another facility a few blocks away that gave me a larger space and much lower rate than what I was paying originally ($53 vs. $37).

Danielle was absolutely phenomenal. She made part of this very stressful moving process extremely…read moresmooth, all while being personable, pleasant and helpful. In terms of my experience with Extra Space Storage at this location, it was easy. I initiated a reservation online then Danielle followed up with a phone call to facilitate the rest. I told her what I needed, gave her a timeframe, and the rest is history. She got me all squared away for my move-in date. Thanks again!

Never again. We needed a storage unit for three months for our daughter's college items. The price…read morewas fine, the area is decent. However, getting in touch with anyone in the actual building is impossible. I have called over 30 times in the less than nine weeks we have rented and never once has anyone answered the phone or called back. Then I reached out to the main CubeSmart number. They said they would have someone on site call me back. Well, three more calls to the 800 number and I still have not heard a thing. Just got a notification that, after paying $167.16 for the first two months, our payment for the next month has been raised to $208.82, a 25% increase. In addition, they do not adjust if you move early, so whether you use one day or 28 days of the month, the price is the same. I would suggest looking elsewhere. I would never use CubeSmart again.

If the metal around the door latch looks damaged and the latch looks bent, that is because the door…read morewas just pulled open. Thieves just pulled my unit's door open and stole my stuff. Insurance has been a joke. Don't put anything of value in this place. Would not recommend!

RENTER BEWARE :: This facility only offers month to month contracts. I entered into an agreement in…read moreJanuary 2024. In April 2024 they notified me that the rate would double in 30 days. So I am now paying 2x what was advertised. When I called to share my frustration, I was told that my initial rate was an online special that was 50% off the going rate at the time. The going rate is now 3x what I am paying -- not sure how I am at a lower rate but I guess I'll take it. Want real figures? My initial rate was $26. I now pay $53. Others renting similar place are being offered at $150, or so I'm lead to believe. Evidently this is industry standard (month to month pricing), but it feels predatory. I only share so that others might better understand what they are getting into.

The guy here service and hospitality towards their customers suck. I was doing everything on the…read morephone with a girl and I was missing an information and she said I could call back and pick up where I left off. When I called back I got connected with a guy and basically didn't want to do his job and help me or help connect me back to who I need to speak with. Told me to do it online myself. Even though the girl has already inputted all my info. So I have to start all over again. Some people just hate their jobs

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

DJ was extremely helpful when I had questions about a recent increase in my bill. They took the…read moretime to explain what was going on and helped get the rate lowered, which I really appreciated. Great customer service-- thank you for taking the time to help!

Another great experience at the U Street location! The team there is truly amazing. I walked right…read morein and was assisted immediately. The app is definitely a game changer, and makes the entire experience so much smoother and more enjoyable. Special thanks to Charles, Tiffany, and Aniya for being super helpful today and every time I've needed assistance!