Please turn your new sign off at 8 pm, not 10 pm. It's way too bright and shining into my unit. My…read moreneighbors, many also your past and current customers, also unhappy. - Signed a LONGTIME and CURRENT customer.

First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

I've been with this Security Public Storage Branch for years! I am very satisfied with them. Eric…read moreand Joshua are amazing. And Sara who is no longer with them was equally terrific. All of the staff are helpful, courteous and super friendly. It is a clean, safe facility. I highly recommend it.

Secutity Public Storage in Bethesda definitely has to be the best run business in the storage…read moreindustry. The facilities are state-of-the-art, they have a wide variety of sizes and options to accommodate any potential customer, and they have an on-site store with an outstanding selection of moving and storage related items to help pack, organize, protect and secure your belongings. And last but not least, a special mention should go to the staff. They are friendly, knowledgeable, helpful, and even charming. This place rightfully deserves the top possible review rating.

Overall I am satisfied with the space and the stuffing…read more Check in was fast, I got on board very next 10 minutes. Employee offered me her help and introduce me to the storage room. There was a carpet on the floors: I found it very efficient and it gave me a sense of comfort and confidence. They have everything I need, the locker was in: brand new. One minus: the restroom is on the first floor by the office. However, from my past experience, that was the normal practice. There was some doors needed a restoration, but cmon - that's an storage space. They have a free (for the clients) covered garage to unload stuff and a outside parking. What's good is that just a one block away is the police station, so the Neighborhood is safe. I had some concerns about the clients and restroom with no toilet paper, but it was fixed. I would recommend the facility! P.S. I shot some of my videos for the YouTube channel: shall upload soon!

i moved out after 2 or 3 years since their price went up without notifying me and i found way…read morecheaper at close storage. i already. told them that i will move out 3 days after my monthly contract and they said they will calculate pro-rated for those days and they will refund me the remaining, now i called them to check my status, they said they won't refund me anything and they didn't transfer me to location to talk to store manager, this is the worse service i've seen in my life

The unit is clean, well-lit, climate controlled, and close by. But what really stands out is the…read morecustomer service. I scheduled a move-in on a Saturday and didn't check what time the office closed, 5 pm. I showed up at 5:30 with a fully packed truck and friends in tow. Wynfred stayed late to show me the unit and let me check in anyway. He even gave me a discount on the first month and was super helpful with some maintenance issues the next day (also close to the end of his shift.) I can't say enough great things about him!

Never again. We needed a storage unit for three months for our daughter's college items. The price…read morewas fine, the area is decent. However, getting in touch with anyone in the actual building is impossible. I have called over 30 times in the less than nine weeks we have rented and never once has anyone answered the phone or called back. Then I reached out to the main CubeSmart number. They said they would have someone on site call me back. Well, three more calls to the 800 number and I still have not heard a thing. Just got a notification that, after paying $167.16 for the first two months, our payment for the next month has been raised to $208.82, a 25% increase. In addition, they do not adjust if you move early, so whether you use one day or 28 days of the month, the price is the same. I would suggest looking elsewhere. I would never use CubeSmart again.

This was the first time I've used a storage unit and I am so impressed. I would give more stars if…read moreI could. Tiffane at the 72 Florida location was so sweet. I'm in the middle of selling my home and incredibly stressed out. She made the process of acquiring and selecting the unit so easy. She was extremely professional and just a great break from the other stressors I have going on. The contract is electronic. Their covid protocols are strictly adhered to. The place itself is spotless and secure. There are multiple layers of security and several cameras. I could not recommend them more. Also - when I arrived, someone had left their keys. Another employee was actively calling the library listed on a card from the persons keychain trying to get the keys back to the individual. They have a solid crew there.

The guy here service and hospitality towards their customers suck. I was doing everything on the…read morephone with a girl and I was missing an information and she said I could call back and pick up where I left off. When I called back I got connected with a guy and basically didn't want to do his job and help me or help connect me back to who I need to speak with. Told me to do it online myself. Even though the girl has already inputted all my info. So I have to start all over again. Some people just hate their jobs

Top notch facility, with a very professional staff and very clean facilities. I had the choice of…read moremuch closer storage facilities, but went with Telegraph for their reasonable price and professional appearance. I was not disappointed. When I signed up, the manager gave me a realistic recommendation and did not try to upsell. The automatic payment system was very efficient, and check out could not have been easier. Every time I went, the building was very clean, with perfect climate, and I always felt safe in there with my kids. Separately, they offer great prices on moving supplies and great recommendations on moving support.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Sophia was amazing today. Very detailed and supportive of this very important time in my life…read more Extra space storage has great pricing and they gave me information to a mover that was extreme inexpensive as well. Thanks to the team on U St. and a special thanks to Sophia!

While a perfectly fine storage unit company, this company has a standard practice of raising the…read morerental fee around the 6-7 month mark. We've tried to rent with them twice and it has happened both times. Rent increases over 60%! They say it's based on "current market conditions" but the rate only goes up and never down, and they cannot explain how the "market rate" jumped over 60%. We have prepaid for our unit, 6 months at a time. So we're locked in as a good, laying customer, and they'd rather lose our business than leave our rate the same. They did claim they could reduce the increase but if that's true then it's not about the market rate, is it?

I've used A-Anytime movers twice. I was the second move of the day and they showed up right on…read moretime and got to work. None of my items broke in transit, and all furniture and fragile items were wrapped before loading into the truck. Did I mention they're quick? My one bedroom move (within DC) only took 3 hours. Best price for a move I've found so far. Would definitely recommend them for your next move.

This is my second time using Anytime Movers. They were the most reasonably priced movers that I…read morecould find. They showed up on time, brought all their own packaging equipment which is huge, and were efficient in the move. I was charged a bit more than I was expecting from the quote, so that is why it's only 4 stars. But comparatively, it is much cheaper than a majority of the other movers in the DMV. My couch wouldn't fit up the stairs to my place and they were willing to hold the couch at their warehouse until I figured out what to do with it, which I very much appreciate. I didn't need it in the end but it was great that they offered.