very friendly and helpful. answered any questions we had and checked in on us. i would recommend to…read moreanyone.

I've been renting a ground unit from this location since May. At $317 a month, it's totally not…read moreworth it. Here's why. I got the unit online under exigent circumstances. Once I got my lock key I went to the unit. The first thing I noticed was the door sweep was damaged on both sides. No big deal right? Then there was a hole in the ground which provided access for rodents to come through. Again, no big deal. I used a 20 pound weight to cover the hole. As for the door sweep, I informed the property manager and she put in a maintenance request. I was told that the door sweep was to be ordered and it shouldn't take long. About a month goes by and I am growing tired of purchasing glue traps, moth balls and moisture packs so I mention it again. Another maintenance request was made. I call the toll free number to public storage and was told maintenance would be there next day. I took off work and sat at the unit for the entire day and maintenance never showed up. The property manager told me to leave my unit key in the office so that when maintenance comes they would have access to my unit. While hesitant, I did that. Three days go by and I needed to put more stuff in my unit so I stopped by the office to pick up the key and went to my unit. Guess what? Still no maintenance. I was met with glue traps full of field mice, spiders, ants, roaches, and a dead bird. I discarded the traps. Moved nearly everything out of the unit, swept and dusted because spiderwebs were everywhere. Check the cameras if you don't believe me, you'll see me putting things in the trash and going in and out of my unit for at least 7 hours. I took a lunch break around the 4th hour. Sat in the parking lot in an orange chair by my unit. Once everything was cleaned to my liking, I sat out more glue traps and sprinkled fresh peppermint leaves around it and left. I traveled to 6 states in a 30 day period and recently returned to traps with, field mice, dead birds, spiders, ants roaches and moisture in the air. I didn't even know that house roaches still existed. Hadn't seen one since 2010. The door sweep still hadn't been repaired. I was greeted by the property manager, she expressed how it had been a long time since she had seen me. On that day I called the toll free number to public storage and expressed my frustrations. I was offered an empty apology and a promise that the district manager would call me by end of business day. I explained that a refund and a credit needs to be given because my things were being damaged. I asked who was supposed to pick up the traps with dead remains because I am not. The representative told me that they would look into refund options and asked if I wanted to transfer units. Who in the hell! Public Storage wants me to pack up my things and move them to another unit by myself. Surely they don't provide movers. When I was willing to do that in July, there was no other ground unit available. I have grown tired of voicing my complaints to Ms. Cheryl and the other staff at this location. This is clearly a maintenance issue and the lack of response reflects poorly on the district managers end and not the property manager. I warned the customer service representative that I had been as patient as I'm willing to be. My next step would be to do a review with photos. That's the quickest way to get a response. I even asked for an email to the district managers and it's as if they're apart of witness protection. No information could be given. I did not want to leave a review that would paint the staff in a negative light. They are all good to me. Many times I've had to visit the location after business hours and was accommodated. My stuff is damaged and I want to know who is going to clean repair or replace it. Mice feces and urine and god knows what else!!!!

The people at this location in Oxon Hill, most especially Mr. George, are - to a person -…read moreexceptional. They have great customer service and are real human beings, treating people with respect, dignity and patience. I have never encountered a storage company with such great staff!

U-Store has a very friendly and helpful staff, they had the size unit I needed and there location…read moreis perfect for me! I appreciate that the property seems very secure.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Definitely use Alexandria Movers! They are professional and hassle-free. They were clear with their…read morefees and we knew exactly what to expect. We were behind schedule and they helped pack our home. We received our boxes and furniture on time with nothing broken. We highly recommend using them!

Alexandria Movers were AWESOME !!! There Customer Service was Exemplary, there work ethic was Top…read moreNotch, With A sense of Humor, I could tell they were Professionals, when they exited the Truck. They were about there Business!!! You can tell they weren't there JUST for the Money..... HIGHLY RECOMMENDED !!!!

Very easy to reserve a unit online! We reserved a few days in advance and they sent us the unit…read morenumber and entry code. If you have the app, you can enter the gate through it, which made getting in and out super easy. They left the lock and insurance waiting inside the unit so we could easily get to unloading our stuff quickly! the drive up access is really incredible. This public storage took a lot of stress out of moving!!

My initial contact with customer service was great! I described what I wanted and was set up with…read moremy storage unit immediately. The problem came when I went to load my unit for the first time. It was very difficult to find it, and the property manager was nowhere to be found even though the WeAre Open sign was on. By the time I did find it, I had 15 minutes to get my uhaul truck back next door. I ended up having to unload the truck and leave my things in the hallway with 5 minutes left to get the truck back. As soon as I turned it in, it starts to pour down raining as I walked back to my unit. In the end, I loaded my unit but the Property Manager never showed.