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Self Storage Plus

3.3 (7 reviews)
Closed • 10:00 am - 5:00 pm

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4 months ago

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1 year ago

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1 year ago

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Ask the Community - Self Storage Plus

Public Storage

Public Storage

(12 reviews)

I've been renting a ground unit from this location since May. At $317 a month, it's totally not…read moreworth it. Here's why. I got the unit online under exigent circumstances. Once I got my lock key I went to the unit. The first thing I noticed was the door sweep was damaged on both sides. No big deal right? Then there was a hole in the ground which provided access for rodents to come through. Again, no big deal. I used a 20 pound weight to cover the hole. As for the door sweep, I informed the property manager and she put in a maintenance request. I was told that the door sweep was to be ordered and it shouldn't take long. About a month goes by and I am growing tired of purchasing glue traps, moth balls and moisture packs so I mention it again. Another maintenance request was made. I call the toll free number to public storage and was told maintenance would be there next day. I took off work and sat at the unit for the entire day and maintenance never showed up. The property manager told me to leave my unit key in the office so that when maintenance comes they would have access to my unit. While hesitant, I did that. Three days go by and I needed to put more stuff in my unit so I stopped by the office to pick up the key and went to my unit. Guess what? Still no maintenance. I was met with glue traps full of field mice, spiders, ants, roaches, and a dead bird. I discarded the traps. Moved nearly everything out of the unit, swept and dusted because spiderwebs were everywhere. Check the cameras if you don't believe me, you'll see me putting things in the trash and going in and out of my unit for at least 7 hours. I took a lunch break around the 4th hour. Sat in the parking lot in an orange chair by my unit. Once everything was cleaned to my liking, I sat out more glue traps and sprinkled fresh peppermint leaves around it and left. I traveled to 6 states in a 30 day period and recently returned to traps with, field mice, dead birds, spiders, ants roaches and moisture in the air. I didn't even know that house roaches still existed. Hadn't seen one since 2010. The door sweep still hadn't been repaired. I was greeted by the property manager, she expressed how it had been a long time since she had seen me. On that day I called the toll free number to public storage and expressed my frustrations. I was offered an empty apology and a promise that the district manager would call me by end of business day. I explained that a refund and a credit needs to be given because my things were being damaged. I asked who was supposed to pick up the traps with dead remains because I am not. The representative told me that they would look into refund options and asked if I wanted to transfer units. Who in the hell! Public Storage wants me to pack up my things and move them to another unit by myself. Surely they don't provide movers. When I was willing to do that in July, there was no other ground unit available. I have grown tired of voicing my complaints to Ms. Cheryl and the other staff at this location. This is clearly a maintenance issue and the lack of response reflects poorly on the district managers end and not the property manager. I warned the customer service representative that I had been as patient as I'm willing to be. My next step would be to do a review with photos. That's the quickest way to get a response. I even asked for an email to the district managers and it's as if they're apart of witness protection. No information could be given. I did not want to leave a review that would paint the staff in a negative light. They are all good to me. Many times I've had to visit the location after business hours and was accommodated. My stuff is damaged and I want to know who is going to clean repair or replace it. Mice feces and urine and god knows what else!!!!

Cheryl was very helpful. I had an issue with my lock and she took time to figure out what happened…read more-- lots of bureaucratic nonsense which wasn't her fault -- but she found the answer! I truly appreciated her effort and the result.

Bookstore Movers - Another year taking the top prize!

Bookstore Movers

(813 reviews)

Dupont Circle, Downtown

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

Self Storage Plus - selfstorage - Updated May 2026

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