First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

HORRIFIC EXPERIENCE…read more The only nice thing I can say about this place is that the lady on the phone taking reservations and collecting the money was personable, and the staff are doing their best with a bad situation. Everything else was subpar. I reserved three units in advance to store all of my belongings, and since it was highly rated on Google, I didn't think to go to visit. When I arrived with full moving trucks and crew of movers being paid by the hour, I was disappointed to find that SecureSpace was entirely unsuitable to store anything of value. First, it was blazing hot inside. There was no climate control, which made me very concerned about potential damage to electronics. More alarmingly, the single elevator took nearly 10 minutes to ascend three floors to my units (more than one group was trying to use it). Even if I had arrived when they first opened at 9AM, it would have been impossible for me to unload everything before their 6PM closing time, (which are pretty limited hours for a storage facility). I had to come up with an alternative quickly (see my review for Mini U Storage on Swann Ave) and cancel my leases with SecureStorage. Since I never occupied the units and the office staff explained I would see a refund in a few business days, I thought my business with them was over. However, three weeks later, I still hadn't received my money back. I had to go back down there in person, where the staff explained that they had other priorities with their facility, and they hadn't gotten around to their admin tasks yet. This is a wild, but understandable explanation given the condition of their facilities and how convoluted their systems are (it took me more than 10 minutes to sign one lease after going through their biometric signature process!!!). To their credit, they did process the refund after that visit. All said, I am grateful that I didn't end up storing anything there. Also, I think I've solved the mystery of the high Google ratings -- they seem to be under new management, but got to keep the ratings from the old owners and previous condition of the building. Hope this gives a more current idea of what you can expect if you ignore my warning and rent there anyway.

The space is nice. Feels secure and never feels sketchy…read more After about three or four months they raised my monthly fee about 50 percent. I had chosen month to month as I'm not certain about my needs. So lock in a long term rate. Or just avoid shady bait and switch business practices like this. Rather than singing on longer term with them will be moving my items as I view this as predatory.

Larren Lott is extremely helpful. We moved from one space to another and she made it simple. It is…read morecleaner since she began there, too. I did not see a hook in the bathroom. There was one in November, 2022. We have coats and things that need hanging up. The price is comparable to other places.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

Beware! Very valuable items stolen from my unit when management cut the lock. I paid my past due…read morebut didn't notice the items were missing until I moved. Management doesn't seem to care, circling the wagons. Do not store anything you value here because they may disappear

Recommend if you need a quick spot to store your things in Alexandria VA. Clean and easy service.read more

Kent and Joe are very special people who works so well together and both have an awesome…read morepersonality and superb customer service skills. I am a returning customer and always have positive experiences. Thank you so much.

I am a returning customer. 1.) Professional aling with high…read morequality customer service. 2.) Affordable rates; while going through the economy inflation. 3.) The units and grounds of the storage always clean. Thank you for your service.

I had to rent a storage place very last minute and I have to say that this place was just…read morewonderful. The young lady who works there - Sasha - a lovely person. She is so patient, polite and sweet. She had me checked in quickly and explained everything. The place is super clean and very secure. I love that you need a code to get in all the doors. And, Sasha changed the code after the movers were done for extra security. I'm super happy with this storage place and with their customer service.

I wasn't able to move in to my unit because there was street repair (no one could access the…read morebuilding - I tried for over an hour), and the person answering the phone wouldn't move my start date. Cancelling was almost impossible. No call back, impossible to find the link to do so if you don't have the app (I don't use apps). Would not recommend.

Raised my rate by 50% less than 3 months after I took the unit. SCAM. They get you in and assume…read moreyou won't pull your stuff out after they raise rates. They claim market rates, but the current price online is less than what I'm current paying. Should have read the reviews before I decided on this place. Seems like a common practice. Also, they advertise the first month free but never received.

Keeshawn was great! She helped me figure out a plan and provided me with the most advantageous rate…read morefor what I needed. The space is great and accessible. This location was recommended to me to use and I appreciate that recommendation by Tony. I had a very positive experience and this took some stress off of me.

Mini U Storage 500 South Pickett Street in Alexandria , VA is the go to place to handle All your…read morestorage needs. To start they have a friendly and knowledgeable staff, they offer affordable units that are various sizes to suit your needs, they also offer truck and van rental service at affordable rates, last but not least they have all the supplies you need for a successful move-in. So if you're in the D.M.V. area and looking for a Top Notch storage facility then look No Further!!!

I rented a medium-sized storage unit here for about 7-8 months. I definitely shopped around a bit…read moreafter seeing that some storage units had mice problems and some customers had very negative experiences with management. In my mind, I put the storage unit business a couple steps above the DMV, so I'll try to highlight the things Mini U Storage at Potomac Yard did well without too much of a negative bias - * Management was very responsive and communicative, and easily reachable via email. I found this to be true at move-in and move-out * I did not have any mice problems in my unit * They had moving trolleys inside of the warehouse, making my move in and out very easy * I was able to rent a truck without too much hassle for moving in to the unit and moving out * Because their systems were down when I moved in, it took a very long time to do things manually. However, ownership apologized and as I was buying a lock & key for the unit, they covered the cost on the house. Thank you! * I did have a rate hike, but it was only about $10/month. I called in, and they were transparent about what I can expect based on what management had done in the past As always, be sure to read the terms and conditions of your conditions and clarify any questions you have before you sign on the dotted line!

Really great service! The person up front helped me very quickly and I was able to purchase a…read morestorage unit the same time I visited.

This is a great facility with bad business practices…read more They offer teaser rates and quickly increase them by huge margins. My rent's gone up 60% since 2023. Don't trust any number they tell you. It will double in a few years.

Great company, who moved me same day between states. Very flexible, friendly and professional. Will…read moreuse them again!

It had been a very long time since I last moved and the last company was all booked up on the date…read moreI was looking for assistance. So after receiving a few quotes from a handful of businesses, I went with Potomac Moving due to the speed of their response, clarity in communication, pricing and overall warmth and professionalism. In our first phone call to walk though my needs, they were very assuring and accommodating, which is a such a relief in the midst of stress and coordination that comes with planning for a move. They were also always very responsive in the few times that I reached out between the time I paid the deposit and the actual move. A night or two before, I sent at email regarding wardrobe boxes, since I was debating whether or not I should buy and have a few delivered to me. The owner responded quickly, assuring me that wardrobe boxes were tried, true and if I wanted to buy any directly from them that I could. That ended up being a great call, because they were able to properly enforce the boxes so that even the boxes filled with my heaviest coats remained in tact. On the day of the move, the movers were communicative regarding their arrival time. They were also very nice and hard working. I had a few large furniture items that needed to be disassembled and they ended up being quite beasts to tackle. But they worked diligently to break them down. Once it came time to move things to my new place, that was a breeze. One gesture that I thought was just so classy, was the owner called in the middle of the move to check-in on how things were going - I really appreciated that. Overall, would definitely recommend PMC - they're easy to work with, fair and transparent about pricing and you're sure to be met with professionalism!