I wasn't able to move in to my unit because there was street repair (no one could access the building - I tried for over an hour), and the person answering the phone wouldn't move my start date. Cancelling was almost impossible. No call back, impossible to find the link to do so if you don't have the app (I don't use apps). Would not recommend. read more

Great location, friendly staff on site, and always clean. However, they've raised my rent twice in one year by a total of 76%! They give you one month's notice before the new rate goes into effect. I think they hope you just accept it and are too lazy to deal with them, but I recommend you find somewhere else to store your stuff or budget your rent to double quickly. read more

At first I kind of liked this place, but I've recently changed my mind and have canceled my unit. They randomly raised the rent on me by $15 a month and I called to ask why and the customer service agent just said it was a corporate decision and that they can change the prices at any time. Highway robbers.... read more

When you have to move furniture into a storage unit you hope that everything is working properly. There was no door stopper on the door to hold it open as you are trying to navigate furniture through the doorway. That would have been really helpful and really, how hard is it to replace one of those. The female who was working that day (Sept 19, 2021) could not have been ruder. She is the last person I would want to work for me. There is nothing worse than someone with an attitude. I know finding people to work nowadays is hard, but you do not need someone like her working for you. I will tell everyone I know looking for a storage unit to go elsewhere. SG read more

Although a little out of the way for me, I appreciate the safety of the location, the cleanliness, and the excellent on-location customer service. Being able to drive inside the building to unload the truck is a huge bonus! read more

I recently rented a storage unit at this location and honestly I was so amazed at their customer service. Jazsmin was so attentive and so friendly to me I am still so surprised of how great she was. I am really appreciative there is people like her doing this kind of jobs. Beside that storage unit was clean at a climate controlled indoor building. I definitely recommend this location if you need a storage unit! read more

This location has had issues with the elevator several times. I have visited my storage unit about 4 times since we moved in 5 months ago to find the elevator broken down. Which as you can imagine is very inconvenient (and an increased expense with movers) to move items in and out. The elevator has been broken for about 2 weeks at this point and the manager has no ETA on when it will be fixed. I understand this is likely because of corporate red tape and not the manager, and this is still frustrating. I would give them a five star review otherwise. I am really writing this review so corporate does something about the issue. read more

My husband and I worked with India, and she was absolutely amazing. She was very informative and gave great recommendations as far as what storage unit we needed to purchase based off of the things that we told her we were storaging. Every question that we asked she was patient and she answered with full knowledge. The process of renting a storage unit took a less than 20 minutes, including the tour of the storage units that we wanted. If you're going to rent from a public storage, I would recommend this location due to the fact that I am fully confident that I know everything there is to know when renting a storage because of India. read more

Never enough carts. Alarms go off for no reason. They keep changing the rules. Prices skyrocketing. Wish there was another place as conveniently located for us as this spot. The management sucks. The workers don't care. Avoid this place if you can. Ever since it changed to public storage its been awful. read more

Facility is new, great condition, location is near me and am able to access easily. Good security, friendly staff. Only negative experience has nothing to do with the place, rather the business itself raising rents while already in use. I get prices going up as demand increases, but for customers already using? No value in loyalty here. read more

The storage spot is clean, but no light inside or overhead, so a bit dim from hallway light. The elevator has been out for a couple of visits, and the normal vehicle exit has been closed for almost a year, meaning a tight turnaround and exiting through the entrance where the access box is not set-up for reaching from a vehicle. The biggest issue is the cost. I've been using the spot for about 1.5 years and just got my second increase in rental rate. Now about 70% more than when I moved in (this is not taking into account any move-in discounts). The rate I'm now being charged is 43% more than what their website advertises for the space if I were to move-in now (without any discounts). I spoke with customer service and nothing changed. (currently renting a 5x10 space and being charged $258/month -- per square foot, that's more than twice what I pay to rent a townhouse in Old Town Alexandria) read more

Customer service from India was fantastic. She explained everything clearly and patiently. The facility is spotless. So happy we chose this location. read more

The good: the place seems reasonably well-kept and secure, the loading area and freight elevators make everything pretty easy for moving (though it's quite annoying having to punch in the 10 digit code every time to use it -- I imagine that's somewhat standard though?). The bad: moving out turned into a nightmare. I had movers show up at the opening time (9:30am on Sunday) -- which is posted on their website, google, and mentioned when you call them -- and I assume is the time they are actually supposed to open. The property manager didn't show up until nearly 10:00am and we didn't have access to the unit because the stairwells were locked and the elevator didn't turn on (which we initially assumed was just because the property manager didn't show). When we eventually got the property manager over he informed us the elevator was broken and that after he placed the work order someone would be there within the half hour. So after having movers wait around, not able to do anything for 30 minutes because we didn't have access (which also delayed the time the work order got put through) the entire move had to be done by stairs (the elevator still wasn't operating by the time the move finished so who knows if it works at this point). There was no acknowledgement of the problems caused and no apology. Also, I imagine it's standard industry practice, but be forewarned that they don't prorate -- you pay for the full month even if you moved out on the first day. read more

I had to rent a storage place very last minute and I have to say that this place was just wonderful. The young lady who works there - Sasha - a lovely person. She is so patient, polite and sweet. She had me checked in quickly and explained everything. The place is super clean and very secure. I love that you need a code to get in all the doors. And, Sasha changed the code after the movers were done for extra security. I'm super happy with this storage place and with their customer service. read more

I had an absolutely terrible experience dealing with the girl working the front desk, Jasmine. Her idea of customer service is yelling at me, "there's nothing she can do," and locking the doors to the office so basically nobody could go in without her approval. I've had issues here before and have heard other customers being treated like trash by Jasmine. I will be leaving this location ASAP. read more

Deceptive business practices. Public Storage took over the EZ Storage we've been using for a year without issue. As soon as they came in, the issues started. You have to add their insurance when you sign their agreement. There is no option to decline. I went back in to decline insurance to avoid the extra $15 charge. Then, they sent another agreement to sign, which apparently re-enrolled me in their insurance without notice or confirmation. They have so far refused to refund me even a dollar of that money. They know exactly what they're doing and it isn't right. Stay away. read more

Much to aggressive on the price increases! Facing an annual increase from $174 to $276 I decided to find another location at a better price with less aggressive price increases. Otherwise from the time we first started there in 2019 the facility has been fine. Always clean, always felt safe. read more

The location is very clean and easily accessible. My starting date for storage was right after the pandemic was emerging in the news and the staff at Public Storage were professional and courteous and efficient. The only reason I am not giving five stars is because it was difficult to find the moving carts and they would have been helpful on a few occasions. Overall a great storage facility. read more

They are professional and well organized the price is high I understand it the high season ( July ) good service over all Ivan use them again if storage is needed . read more

Public Storage - Self Storage Near Me - Alexandria, Virginia

They only have two carts to use, and they keep them locked up in the rental office. Sooooooo irritating, because if the rental office is closed....no cart to haul your stuff to your storage unit. Then they have the nerve to ask for you to leave your ID at the desk when you use a cart. read more

Once trial period is over price go up rapidly. they just increased it to $317 for 7.5x10f unit . Same size unit for new customer at same location $236 read more

We recently rented a storage unit at this location the Wheeler Road location in Alexandria. honestly I was so amazed at their customer service. The young man who checked us in "Manasebot" was so attentive and so friendly. We really appreciative that there is people like him and his manager doing this kind of jobs. Beside that storage unit they showed us was very clean and ready for use. Should be a good place for us for the next few months. read more

This facility is easily a model for storage properties. Its well managed and is super clean with convenient access to the building and plenty of carts to use as well as available parking space. Kudos to the team that runs this place! read more

Clean storage units, friendly staff, and easy to get in and out of. Bill at the front desk is very friendly, and knows his stuff. Thanks for the help! read more

Ramsey and Neffie was awesome! Very informative and great customer service. Thanks ladies for making my day! read more

Public Storage - www.tranzitionme.com - Self Storage Near Me - Alexandria, Virginia

Terrible customer service at this location. Find another storage company. I'm one day away from my move and decided to go with a nearby company - due to the rude young woman who sits at the desk in the trailer. I believe her name is Jasmine. She was not helpful and stated that she was unable to show me the size of the unit in-person to ensure I had enough space. I obviously booked everything online and needed to know if I made the right choice. Not only this, I asked if she could share where and how to access the building and parking for my move and movers. She literally pointed to a window and stated "there's only three buildings" and rattled off the building numbers carelessly. Most recently, I called to cancel my reservation after going with a neighboring storage company who showed me the unit in person and even walked me around the location to get me familiar. When I asked to cancel over the phone, she said "Emhem, I'll cancel it" and hung up in my face. Extremely unprofessional. As a Director of Marketing and someone who has a background in reputation management- she should be addressed immediately. I will be sure to tell everyone I know and spread the word on social media about the terrible experience. Just read the reviews below. This is not a good look! read more

I was delighted with the service that Sasha provided me today. She was very well informed and made my leasing transaction go quickly. I would highly recommend this storage facility. Great job, Sasha! Michele C. read more

This is a great storage facility. The best in the Alexandria area. It's convenient, clean, exceptionally friendly staff, knowledgeable. Some of the floors are climate controlled. Sasha is the best property manager around. She even gave me a great deal on my unit. The facility is clean and secure. I've got nothing but great things to say about this facility. Thank you, Sasha and the rest of the staff! read more

I LOVED this property and the people that work in the office. I have had a unit there for 14 months and am now moving out of state. I HATE to leave this property. They handled ANY question I had promptly and politely. Thank you SO much for having a great property. read more

Avoid! Absolutely non-responsive to serious concerns. In-laws came into town from Syracuse to pick up things from storage in basement unit during access hours, but after office closed. The elevator was not working. The door to the stairway was locked. There was no note. I left several voicemails, and the posted 1-800 corporate number took me back to the same voice mailbox of the closed office. Nobody ever returned my calls, and when I emailed a couple of days later, I got a non-apology and some lame excuse about the gate-code being re-set - which wasn't even the problem. When I went back the next morning, the elevator was still broken. I asked for something to keep the stairway door open and they asked if I had anything with me in my car to hold it open - seriously? It's not my property. I never heard back from customer service and nobody ever offered to address the problem. It's so expensive - $150 a month for a small space, and no service - and I couldn't even get to my unit when I really needed to. What's the point? read more

Customer service is obviously #1 at this business. I reserved a storage unit on the internet and within 15 minutes, Sasha called me to make sure I had an appointment to see the unit and finalize the contract. My appointment was with Sheritha and she, like Sasha, we very professional, informative and helpful. All actions were timely, very customer service oriented and overall very professional. I would definitely recommend this location. Update warning...Public Storage in general, not this location specifically, will automatically increase your monthly cost without warning. It's highway robbery because they've got you. Be aware. read more

False Advertisement online and their District Manager and VP displayed poor customer service. I contacted Public's corporate office left a voice message, however, no call. Stop supporting business that participate in FALSE ADVERTISEMENT. They would not offer a military discount. read more

Friendly, helpful folks at the desk. We got one unit, then realized we needed a second one - and the addition was fairly painless. When I consolidated back down to one unit - again, it was easy to get through the process. You need a code to get in AND out of the gate. And to go up and down on the elevator - which I suppose is better for security, but was a pain because our storage units were on two separate floors. My only complaint is that you have to buy one (or in my case two) of their locks which cost $18 and are pretty much useless for any other purpose than the doors at a Public Storage facility! read more

Moving is very stressful. I called trying to get a storage at the last minute. Ramsey answered the phone and turned my whole day around. She was very patient helping me determine my needs and the most cost effective option. The facilities are clean and the location was convenient for me. Thanks Ramsey for making my weekend a little less stressful. read more

Great facility and staff. Ramsey is one of the most helpful people I've dealt with! Very professional.

Nice facility. Nice staff. But don't leave your goods in storage too long. This company regularly raises prices without prior warning, totaling a 60% increase over 3 years! read more

The staff was very friendly, professional and attentive. Sasha, the manager, I worked with was so informative. She took the time to find out what unit size would work best for my items. She was personable and welcomed me to the area as I just moved here from FL. She was such a great person to work with. She explained how everything works on the property and made sure I understood and also answered all of my questions. I would give her 100 stars if i could. read more

I've got no complaints about the service that they provide but obviously you are going to pay a premium for it being so close to Old Town. Honestly, I would have given the place 5 stars if it weren't for the fact that they raise the rental rates every 6 months due to "increased operating costs". Occasionally raising rates is understandable but raising them 30% at a time is pretty ridiculous in my opinion. I would have given them a 1 star rating based solely on this fact so I split the difference and gave them 3 stars. read more

Neffie was really helpful! Excellent customer service skills. She made moving less stressful!

Sasha was so helpful and the property is always clean! The check in process was very easy and she made sure I got the best possible unit. Great location and got an outstanding deal by reserving online. They have a ton of supplies to meet your needs! read more