After moving into a new home I just didn't know what to do with the boxes that contained nicknacks…read morebut didn't want to get rid of them just yet. I went to ex storage and was able to get a unit immediately which removed a lot of stress. This facility is clean, convenient, and Alicia and Jessie were friendly and helpful. After explaining my needs, Alicia readily showed me a unit that was perfect for me. Access to the facility is also easy and secure and available during sensible hours 7 days a week. It's great!

Exceptionally clean common areas (hallway, restroom, and office), prompt snow and ice removal; and…read moreno evidence of rodents or roaches in my units at this facility for ten years!

This is my experience with this particular location in Lanham Seabrook. The others locations may or…read moremay not have the same issues . **But I would AVOID this location if possible. I originally rented my first unit in 2021. The listed property manager at the time was A. Addison. 2. Upsized Unit (Late 2023 / Early 2024) I upgraded to a larger unit. My costs were: Rent: $143.00 Admin Fee: $28.00 The contract also included storage insurance: Coverage Amount: $5,000 Monthly Premium: $16 Insurance Start Date: 1/23/2024 3. Unit Leak & Damage (January 2024) When I accessed the new unit (Unit 6066), I discovered that all of my belongings had been soaked by rain. I immediately emailed the management team with photos and video. 4. Filed Insurance Claim (1/26/24) I submitted a claim through Xercor for $28.00, including full documentation. 5. Master Policy Notice Xercor later emailed stating that my claim fell under a master policy held by the storage facility, not a personal policy. 6. Submitted Additional Documentation .I provided an affidavit confirming the accuracy of my $28.00 claim. Transferred to New Unit & Poor Service (February 2024) Management assigned me a new unit (6514) and told me I could take possession on 2/3/24. However: The manager never removed the lock. I arrived at 7 AM but management did not show up until 10 AM, leaving me waiting 3 hours in the parking lot. This was extremely unprofessional and inconvenient. 10. Claim Denied (February 2024) Despite paying monthly insurance fees, my $28.00 claim was denied, which made the insurance feel like a scam. 11. Gate Access Issues (2/19/24) My access code suddenly stopped working due to an internal "mix-up" that occurred during my transfer from the leaking unit. Ongoing Billing Errors & Additional Fees (2024-2025) The problems continued for more than a year: Feb 6, 2025: I received a new invoice with insurance charges added again, even after my claim had already been denied. Feb-Apr 2025: I provided proof of homeowners insurance multiple times, but they continued charging me for storage insurance. Late April 2025: Manager Theresa finally submitted a request to correct my account. The Owners never corrected . I asked for an updated statement four times, but the management team still did not refund the unnecessary insurance fees. Nov 2025: They charged me again for insurance and added a $5 online payment fee. Overall Summary This facility: Charges unnecessary and repeated fees Fails to honor their own insurance policies Provides extremely poor customer service Has ongoing management and billing incompetence Creates unnecessary stress and financial inconvenience Based on my documented experience, this storage location tends to nickel-and-dime customers, lacks proper management, and offers unreliable service. Not very clean in my opinion and my images I can add upon request. Recommendation: Do yourself a favor and avoid this location. The emotional stress, inconvenience, and constant billing issues simply aren't worth it.

It is absolutely ridiculous that you can't exit after 10pm. It should be 11pm at least. There was…read moreno snow removal. There was snow & ice in front of storage door and I had no way to remove it because I didn't know that the facility didn't do any removal. There are vehicles parked everywhere. Looks like a homeless shelter.

You should feel very comfortable using this storage facility. Front desk staff is amazing. Very…read moreclean. Great area. One suggestion is they really need more carts. Many of us patrons had to wait over an hour to unload for lack of carts. They need at least 7-10. Other than that, A+. Highly recommend.

Very disappointing experience. Customer service was largely nonexistent, unresponsive, and…read moreunprofessional. No one ever seems to answer the phone, despite customers paying hundreds of dollars per month. Not all units are climate-controlled, which feels outdated compared with many newer storage facilities. In the summer, accessing a non-AC unit can be extremely uncomfortable. The property also has a bad noticeable spider and insect problem, along with visible wear and damage to some exteriors like doors and exterior areas. Prices also seem to increase every few months after the promotional rate. They collect tons of money, yet can't answer phone, nor provide any customer service. Property manager never seems to be on site our when he is he is in no way, helpful our responsive. Small hallways, when you are removing our dropping anything off and someone else happens to be also at the same time. Impossible to maneuver within the small hallways. Between the poor customer service, really bad spider outdoor insect issues, limited climate control, and frequent price increases, location is also not convenient our ideal. I would not recommend this location and will not be returning. Not good for long term storage. Unless you don't mind spiders and insect on your property. Go to new storage facility location. Not public storage.

I moved out of my storage unit in March. I was charged my full rate April 6th. I initially called…read moreand left a message but never heard anything back. So I called the office numerous times, emailed the office and also visited in person and yet I have still not been refunded. I was advised that the person at the corporate office that processes the refunds was backed up which is why it took so long. That was 2 and a half months ago. I recently called the office and was advised by the site manager that the corporate office staff person is out for a few days, but tried to call me but I didn't pick up, so that is the reason why she did not refund me. I have left numerous messages, left ALL of my contact information, address, email address, work phone and cell phone and yet she made one call or maybe two to my cell phone and then gave up. I have been very patient, but this is becoming absurd. I shouldn't have to wait 4 months for a refund and any business should not rely solely on one person to handle a task, if she is out or busy there should be coverage. I need to hear back from someone soon!

I havent even been able to move my stuff in my unit here and they already are receiving 1 star. it…read morewoukd be 0 if it would let me. im extremely frustrated w. this place. I rented a unit 12/29/23, the Lady working seemed new and said that I had to wait until fhe 1st of Jan. to pay for that month.. They only allowed me to pay for the rest of decemeber which was 2 days. Im not underatanding why i couldnt pay for January too, i felt like paying for 2 days was pointless and i knew i would be leaving the next day to go out of state until the end of Jan and wanted to get the payment over with. Anyway, She said i could pay online. I went online the 1st of Jan and put my info in, website stated that they couldnt find me, i tried calling and no answer. left voicemail, no call back. emailed, no response. it has been nearly a month now and ive called a total of 12 times within buisness hours, retried the website, left 7 voicemails and 3 emails. i havent reveived a single response from ANYONE. This is unacceptable, I had receieved a discounted price initially and was told i needed to make a promise to keep the unit for at least 3 month for rhe discount to be continuous and not a one time rate. that was fine. but now the discount is no longer active and my unit has been taken back by them and my account has been locked. the only reason I know this is because i flew back in today 1/28 and went straight there, no one was there but its the weekend so i get that. My code to get in the gate was no longer working and it denied me any access. This all could had been very much prevented by a simple email back or an answer to any of my calls. is no one ever in the office? does the phone not work? no one there is doing their job apparently. im glad i didnt end up moving my thing in the day that i rented the unit like i was going too, because who knows what would had happened to it when they took back possesion of my unit. they have a kiosk up front to pay which ive sent a friend to help me and go pay it using the kiosk, it never worked the 2 times he went and was told by someone at the office tht they cant allow him to do anything w my account because it was past due and the manager needed to speak to me and over his phone wouldnt suffice even tho i told them so many times i was out of state and told whoever he was talking to thru speaker everything tht has occured w this unit. do they not want to be paid? im so confused w what is happeneing over there. ive seen quite a few reviews after the fact of people saying the same thing about no one doing their jobs, assisting or even answering a phone call or email which is the easiest thing you could do. ill be going in tomorrow in hopes someone is there to address this situation. ive heard customer service there sucks so if thats the case tomorrow ill be filing many complaints because they shouldnt be in buisness if they can even run it, let alone answer a phone.

I came here to do a fax cuz. A 2 faxes, and it was only a dollar. 's a tax so that was exciting for…read moreme. The lady was really nice and helpful. Ups is more expensive.

I've been using this safe and secure facility for many years. Friendly, helpful staff and easy…read moreaccess to the unit

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

Had a bunch of stuff sitting in storage for years and finally decided to deal with it--some was…read moregoing to a new storage unit, some back home. Honest Hands was amazing from the start. They got back to me super fast, gave a great quote, and were really easy to work with. The move had a couple stops and a lot of moving parts, but they handled it all like pros. Super friendly, super efficient, and just made the whole thing way less stressful. Highly recommend if you need movers who actually care and get the job done right.