It is absolutely ridiculous that you can't exit after 10pm. It should be 11pm at least. There was…read moreno snow removal. There was snow & ice in front of storage door and I had no way to remove it because I didn't know that the facility didn't do any removal. There are vehicles parked everywhere. Looks like a homeless shelter.

This is my experience with this particular location in Lanham Seabrook. The others locations may or…read moremay not have the same issues . **But I would AVOID this location if possible. I originally rented my first unit in 2021. The listed property manager at the time was A. Addison. 2. Upsized Unit (Late 2023 / Early 2024) I upgraded to a larger unit. My costs were: Rent: $143.00 Admin Fee: $28.00 The contract also included storage insurance: Coverage Amount: $5,000 Monthly Premium: $16 Insurance Start Date: 1/23/2024 3. Unit Leak & Damage (January 2024) When I accessed the new unit (Unit 6066), I discovered that all of my belongings had been soaked by rain. I immediately emailed the management team with photos and video. 4. Filed Insurance Claim (1/26/24) I submitted a claim through Xercor for $28.00, including full documentation. 5. Master Policy Notice Xercor later emailed stating that my claim fell under a master policy held by the storage facility, not a personal policy. 6. Submitted Additional Documentation .I provided an affidavit confirming the accuracy of my $28.00 claim. Transferred to New Unit & Poor Service (February 2024) Management assigned me a new unit (6514) and told me I could take possession on 2/3/24. However: The manager never removed the lock. I arrived at 7 AM but management did not show up until 10 AM, leaving me waiting 3 hours in the parking lot. This was extremely unprofessional and inconvenient. 10. Claim Denied (February 2024) Despite paying monthly insurance fees, my $28.00 claim was denied, which made the insurance feel like a scam. 11. Gate Access Issues (2/19/24) My access code suddenly stopped working due to an internal "mix-up" that occurred during my transfer from the leaking unit. Ongoing Billing Errors & Additional Fees (2024-2025) The problems continued for more than a year: Feb 6, 2025: I received a new invoice with insurance charges added again, even after my claim had already been denied. Feb-Apr 2025: I provided proof of homeowners insurance multiple times, but they continued charging me for storage insurance. Late April 2025: Manager Theresa finally submitted a request to correct my account. The Owners never corrected . I asked for an updated statement four times, but the management team still did not refund the unnecessary insurance fees. Nov 2025: They charged me again for insurance and added a $5 online payment fee. Overall Summary This facility: Charges unnecessary and repeated fees Fails to honor their own insurance policies Provides extremely poor customer service Has ongoing management and billing incompetence Creates unnecessary stress and financial inconvenience Based on my documented experience, this storage location tends to nickel-and-dime customers, lacks proper management, and offers unreliable service. Not very clean in my opinion and my images I can add upon request. Recommendation: Do yourself a favor and avoid this location. The emotional stress, inconvenience, and constant billing issues simply aren't worth it.

I just began storage. Already I have been overcharged. Customer service is no help, representative…read more(Lucky) transferred the call to voicemail vs assisting with the issues. No one answers at the actual 1010 Bowie location when attempting to call, option 4 to speak with location manager is not an option. Avoid if possible.

I find the facility to be easily accessible, clean, and convenient. however, the prices fluctuate…read moreafter the initial online discount, and potentially double. Thus, resulting in a customer having to play the move out, move in, and move out challenge of constantly chasing the discounted rate. or, suffering with your storage unit costing you double the initial rate. The service desk on site or customer service on site is not the best. You will have to do your research and inquire with the service desk on site or you will risk having all the details. And, the on-site office never responds to phone calls.

I havent even been able to move my stuff in my unit here and they already are receiving 1 star. it…read morewoukd be 0 if it would let me. im extremely frustrated w. this place. I rented a unit 12/29/23, the Lady working seemed new and said that I had to wait until fhe 1st of Jan. to pay for that month.. They only allowed me to pay for the rest of decemeber which was 2 days. Im not underatanding why i couldnt pay for January too, i felt like paying for 2 days was pointless and i knew i would be leaving the next day to go out of state until the end of Jan and wanted to get the payment over with. Anyway, She said i could pay online. I went online the 1st of Jan and put my info in, website stated that they couldnt find me, i tried calling and no answer. left voicemail, no call back. emailed, no response. it has been nearly a month now and ive called a total of 12 times within buisness hours, retried the website, left 7 voicemails and 3 emails. i havent reveived a single response from ANYONE. This is unacceptable, I had receieved a discounted price initially and was told i needed to make a promise to keep the unit for at least 3 month for rhe discount to be continuous and not a one time rate. that was fine. but now the discount is no longer active and my unit has been taken back by them and my account has been locked. the only reason I know this is because i flew back in today 1/28 and went straight there, no one was there but its the weekend so i get that. My code to get in the gate was no longer working and it denied me any access. This all could had been very much prevented by a simple email back or an answer to any of my calls. is no one ever in the office? does the phone not work? no one there is doing their job apparently. im glad i didnt end up moving my thing in the day that i rented the unit like i was going too, because who knows what would had happened to it when they took back possesion of my unit. they have a kiosk up front to pay which ive sent a friend to help me and go pay it using the kiosk, it never worked the 2 times he went and was told by someone at the office tht they cant allow him to do anything w my account because it was past due and the manager needed to speak to me and over his phone wouldnt suffice even tho i told them so many times i was out of state and told whoever he was talking to thru speaker everything tht has occured w this unit. do they not want to be paid? im so confused w what is happeneing over there. ive seen quite a few reviews after the fact of people saying the same thing about no one doing their jobs, assisting or even answering a phone call or email which is the easiest thing you could do. ill be going in tomorrow in hopes someone is there to address this situation. ive heard customer service there sucks so if thats the case tomorrow ill be filing many complaints because they shouldnt be in buisness if they can even run it, let alone answer a phone.

Today me and my family reserved a truck through the website to rent for a specific time. When we…read moregot there they told us that they were double booked. The attendant said that it's not his problem and that the website double booked the appointment slot, not them! The issue we have with this is, how could you not see ahead of time that this was double booked? If they were prepared they would have seen this sooner and maybe contacted us to let us know. But they didn't! The attendant didn't even try to assist us with the problem, or even try to help us figure out a solution to this. He sat on his ass and basically said that it wasn't his problem. I will be reporting this to the BB and I hope with that, they practice better customer skills and etiquette going forward. This event took place: April 24th, 2021 @1:15 pm. I hope that everyone involved will learn from this and try to do better!

I came here to do a fax cuz. A 2 faxes, and it was only a dollar. 's a tax so that was exciting for…read moreme. The lady was really nice and helpful. Ups is more expensive.

I use a couple of storage units at the Calvert Storage location in Owings. I've been using one…read morelocker for around a year. The other for 10 or 20 years. It's been a while. While trying to get dupes made of the keys, having lost the dupes for booth units. I ended up also losing the original key to one of the units. The staff at the storage facility were instrumental in getting the keyless unit's lock cut (small fee) and providing me with two new locks (at about $8.00 each) since I had decided, by then, to start over with both my storage units. Long story short, I managed to lose both of my backup keys and then lose one of my originals and then the staff got me straightened out. --- Thank you staff ---.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.