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Calvert Storage

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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2 years ago

I've been using this safe and secure facility for many years. Friendly, helpful staff and easy access to the unit

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Fort Knox Self Storage

Fort Knox Self Storage

(4 reviews)

I havent even been able to move my stuff in my unit here and they already are receiving 1 star. it…read morewoukd be 0 if it would let me. im extremely frustrated w. this place. I rented a unit 12/29/23, the Lady working seemed new and said that I had to wait until fhe 1st of Jan. to pay for that month.. They only allowed me to pay for the rest of decemeber which was 2 days. Im not underatanding why i couldnt pay for January too, i felt like paying for 2 days was pointless and i knew i would be leaving the next day to go out of state until the end of Jan and wanted to get the payment over with. Anyway, She said i could pay online. I went online the 1st of Jan and put my info in, website stated that they couldnt find me, i tried calling and no answer. left voicemail, no call back. emailed, no response. it has been nearly a month now and ive called a total of 12 times within buisness hours, retried the website, left 7 voicemails and 3 emails. i havent reveived a single response from ANYONE. This is unacceptable, I had receieved a discounted price initially and was told i needed to make a promise to keep the unit for at least 3 month for rhe discount to be continuous and not a one time rate. that was fine. but now the discount is no longer active and my unit has been taken back by them and my account has been locked. the only reason I know this is because i flew back in today 1/28 and went straight there, no one was there but its the weekend so i get that. My code to get in the gate was no longer working and it denied me any access. This all could had been very much prevented by a simple email back or an answer to any of my calls. is no one ever in the office? does the phone not work? no one there is doing their job apparently. im glad i didnt end up moving my thing in the day that i rented the unit like i was going too, because who knows what would had happened to it when they took back possesion of my unit. they have a kiosk up front to pay which ive sent a friend to help me and go pay it using the kiosk, it never worked the 2 times he went and was told by someone at the office tht they cant allow him to do anything w my account because it was past due and the manager needed to speak to me and over his phone wouldnt suffice even tho i told them so many times i was out of state and told whoever he was talking to thru speaker everything tht has occured w this unit. do they not want to be paid? im so confused w what is happeneing over there. ive seen quite a few reviews after the fact of people saying the same thing about no one doing their jobs, assisting or even answering a phone call or email which is the easiest thing you could do. ill be going in tomorrow in hopes someone is there to address this situation. ive heard customer service there sucks so if thats the case tomorrow ill be filing many complaints because they shouldnt be in buisness if they can even run it, let alone answer a phone.

Today me and my family reserved a truck through the website to rent for a specific time. When we…read moregot there they told us that they were double booked. The attendant said that it's not his problem and that the website double booked the appointment slot, not them! The issue we have with this is, how could you not see ahead of time that this was double booked? If they were prepared they would have seen this sooner and maybe contacted us to let us know. But they didn't! The attendant didn't even try to assist us with the problem, or even try to help us figure out a solution to this. He sat on his ass and basically said that it wasn't his problem. I will be reporting this to the BB and I hope with that, they practice better customer skills and etiquette going forward. This event took place: April 24th, 2021 @1:15 pm. I hope that everyone involved will learn from this and try to do better!

Bookstore Movers - Another year taking the top prize!

Bookstore Movers

(813 reviews)

Dupont Circle, Downtown

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

All My Sons Moving & Storage

All My Sons Moving & Storage

(33 reviews)

They charged me $789 for two hours of work. They completely misquote you before they arrive and…read morewhen it's time to pay, hidden fees will appear. They also destroyed my chair and the walls to my new home.

Arrived 90 minutes late. Packed half the condo, and then left four hours later. They freakin'…read moreleft!!!! The movers who brought my stuff to my new home were stellar. The only good part to report. A lot of breakage. One box was just filled with teapots and Lladro figurines. Not one thing in this box was wrapped. Four out of the five Lladro figurines were damaged: one of them beyond repair. I couldn't find the chipped pieces on two of them. A premium Hall teapot was chipped on the spout. It was a miracle the damage wasn't worse. I am still uncovering damage to other items. I will be the first to admit that the condo was not clean and was frankly, a mess. However, that doesn't excuse this shoddiness. Additionally, I gave Mr. Ebanks several hundred dollars to tip the crew, and he was admonishing me not to say anything to the crew. I wonder now if the crew got anything, or if they did, how much. How could I have been such a sucker? The worst part was that the foreman of the crew, Matthew Ebanks, volunteered himself to complete the move. What was I thinking??? What proceeded was the most incredible ripoff ever, with countless delays beyond the agreed upon move date, that took some major PayPal battles to recover thousands of dollars. I fired Mr. Ebanks and finally ended up hiring a couple of guys. The three of us completed the rest of the job. I know Mr. Ebanks was working me by "volunteering" to work off the books. I know this part of the job was not an All My Sons official job. What this does show me is the low caliber of the integrity of their local management. I got shortchanged by Mr. Ebanks on the All My Sons move. He was in charge. He was late. He left early. I have complained, to no avail. Don't hire this company.

Calvert Storage - selfstorage - Updated May 2026

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