My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I havent even been able to move my stuff in my unit here and they already are receiving 1 star. it…read morewoukd be 0 if it would let me. im extremely frustrated w. this place. I rented a unit 12/29/23, the Lady working seemed new and said that I had to wait until fhe 1st of Jan. to pay for that month.. They only allowed me to pay for the rest of decemeber which was 2 days. Im not underatanding why i couldnt pay for January too, i felt like paying for 2 days was pointless and i knew i would be leaving the next day to go out of state until the end of Jan and wanted to get the payment over with. Anyway, She said i could pay online. I went online the 1st of Jan and put my info in, website stated that they couldnt find me, i tried calling and no answer. left voicemail, no call back. emailed, no response. it has been nearly a month now and ive called a total of 12 times within buisness hours, retried the website, left 7 voicemails and 3 emails. i havent reveived a single response from ANYONE. This is unacceptable, I had receieved a discounted price initially and was told i needed to make a promise to keep the unit for at least 3 month for rhe discount to be continuous and not a one time rate. that was fine. but now the discount is no longer active and my unit has been taken back by them and my account has been locked. the only reason I know this is because i flew back in today 1/28 and went straight there, no one was there but its the weekend so i get that. My code to get in the gate was no longer working and it denied me any access. This all could had been very much prevented by a simple email back or an answer to any of my calls. is no one ever in the office? does the phone not work? no one there is doing their job apparently. im glad i didnt end up moving my thing in the day that i rented the unit like i was going too, because who knows what would had happened to it when they took back possesion of my unit. they have a kiosk up front to pay which ive sent a friend to help me and go pay it using the kiosk, it never worked the 2 times he went and was told by someone at the office tht they cant allow him to do anything w my account because it was past due and the manager needed to speak to me and over his phone wouldnt suffice even tho i told them so many times i was out of state and told whoever he was talking to thru speaker everything tht has occured w this unit. do they not want to be paid? im so confused w what is happeneing over there. ive seen quite a few reviews after the fact of people saying the same thing about no one doing their jobs, assisting or even answering a phone call or email which is the easiest thing you could do. ill be going in tomorrow in hopes someone is there to address this situation. ive heard customer service there sucks so if thats the case tomorrow ill be filing many complaints because they shouldnt be in buisness if they can even run it, let alone answer a phone.

Today me and my family reserved a truck through the website to rent for a specific time. When we…read moregot there they told us that they were double booked. The attendant said that it's not his problem and that the website double booked the appointment slot, not them! The issue we have with this is, how could you not see ahead of time that this was double booked? If they were prepared they would have seen this sooner and maybe contacted us to let us know. But they didn't! The attendant didn't even try to assist us with the problem, or even try to help us figure out a solution to this. He sat on his ass and basically said that it wasn't his problem. I will be reporting this to the BB and I hope with that, they practice better customer skills and etiquette going forward. This event took place: April 24th, 2021 @1:15 pm. I hope that everyone involved will learn from this and try to do better!

Young Lady at the front desk was excellent. She was very kind and efficient at helping me with me…read moreneeds.

I needed immediate storage within a couple of days because I had to unexpectedly move. I was able…read moreto reserve, then rent a space at my convenience with no hassle, and all online. You can even pay online. When we arrived, the entire grounds were clean as well as the inside of the building. There was no weird activity and its seems that the grounds are monitored well by security. The outside is fully accessible but you need a pass code to access the inside units. The inside is clean and free of smell. My unit is large and perfectly accessible. I couldn't be happier!

I just began storage. Already I have been overcharged. Customer service is no help, representative…read more(Lucky) transferred the call to voicemail vs assisting with the issues. No one answers at the actual 1010 Bowie location when attempting to call, option 4 to speak with location manager is not an option. Avoid if possible.

I find the facility to be easily accessible, clean, and convenient. however, the prices fluctuate…read moreafter the initial online discount, and potentially double. Thus, resulting in a customer having to play the move out, move in, and move out challenge of constantly chasing the discounted rate. or, suffering with your storage unit costing you double the initial rate. The service desk on site or customer service on site is not the best. You will have to do your research and inquire with the service desk on site or you will risk having all the details. And, the on-site office never responds to phone calls.

After moving into a new home I just didn't know what to do with the boxes that contained nicknacks…read morebut didn't want to get rid of them just yet. I went to ex storage and was able to get a unit immediately which removed a lot of stress. This facility is clean, convenient, and Alicia and Jessie were friendly and helpful. After explaining my needs, Alicia readily showed me a unit that was perfect for me. Access to the facility is also easy and secure and available during sensible hours 7 days a week. It's great!

Exceptionally clean common areas (hallway, restroom, and office), prompt snow and ice removal; and…read moreno evidence of rodents or roaches in my units at this facility for ten years!

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

We needed a unit within 3 days. Spacemaker got it there in 2. They were very responsive to the…read morequestions I had. The entire experience from deliver y to pickup went smoothly and they were the best price I found. Highly recommend them.

We were getting ready to buy and sell a house, so we had to do the normal empty half your house so…read morethe house shows well. We originally called Pods, but due to a narrow driveway and low hanging tree branches they couldn't do it. Called Spacemaker. They're not kidding when they say they can get a unit anywhere you can park a car. Dropped of the storage unit and were able to park it in our driveway. A month later, one call and we were able to schedule moving it to our new home. Every person I interacted with was perfectly professional. I would recommend them jn a heart beat and without reservation.