DISHONEST and UNTRUSTWORTHY. I used this vendor's service on Jan 13th, 2023. Upon paying my $155 bill, I gave the technician a $100 bill and asked him to put the rest on my card. He charged me full price (I'm sure accidentally, neither of us caught it); however, that's not the issue. I realized it the same day and called the company. The supervisor answered and said he had to confirm with the guy and he'd call back. He then said the guy denied it. In disbelief, I asked if we could all hop on a joint call because there's no way he'd say that. The tech joined the phone call and said, "No, I didn't give him $100." He said, "You gave me a $10 tip, but that's it." To my face, to my face he lied. I still truly cannot believe this, and 3 years later, I am still in disbelief. I am not the type to leave reviews, especially negative ones. But to lie to my face, knowing I gave him $100 toward the bill, is unbelievable. Then I unequivocally told the supervisor that I was overcharged $100 and would like my refund. He told me that if the guy said I wasn't, then he wasn't going to believe me. This was the second unbelievable statement from this company. You have a customer here who is heart-wrenchingly telling you what happened, and you say, "We don't believe you?" Are you kidding me? Three years in the making, but I will post this review on every platform I possibly can, and I wonder how many people will believe me now. Service Date: Jan 13, 2023 Invoice Number: 12016 read more

I just had the most amazing experience with a carpet cleaning company called "Shiny" & I received THEE BEST service from their representative named Douglas Rodriquez. Not only was his communication on ETA excellent, but he was friendly, professional, reassuring, & respectful - everything one would hope for in what has become a rare phenomenon - good old-fashioned customer service! My light bedroom carpet had gotten badly stained with dirt & boot tracks & Douglas made it look like new! Such a delightful man who clearly enjoys his work & making customers happy. He will be my "go-to" guy when I need this type of work done again! read more

We had a scheduling miscommunication with this company and Shiny demonstrated incredible professionalism. They remedied the problem entirely. I would trust them with any service. Thank you, Shiny! read more

Carpet was picked up, gone a week, and dropped off without cleaning. $320 down the drain. It was returned with sticks and leaves inside like someone just left it outside for a week! Plus the manager won't call me back. Zero stars. Will dispute the charge with my credit card company. read more

See all

I had my two rugs cleaned and it was the first ever cleaning I had with this company. I have to say they have many dates available and are willing to work with you on your schedule. They notified me about an hour before they arrived and when they did I got a call from Luis Ruiz that he has arrived. Luis did an amazing job on my two rugs. He knew what he was doing and worked efficiently. My rugs looks refreshed now and will definitely be coming back for a service in the future. Highly recommended. read more

Shiny Carpet Cleaning - One of the rugs that they worked on! Very happy with it. - Carpet Cleaning Near Me - Springfield, Virginia

This service was GROSSLY done at my house. My tenant hired them, but there were all kinds of things in the carpet at the edges and the carpets in the lower level didn't even look like they had been touched. I called the owner to talk to see if I could get him to come out. He said his contract was between the tenant and his company and she OK'd the work. REALLY? He wouldn't have anything to do with it. I literally emptied my Kirby vacuum cleaner before I went and vacuumed two floors of my townhouse just to see what would come out. See the pictures for yourself. I kid you not....the Kirby was emptied on a folded open Golden Gazette. GROSS. I have pictures so you can see for yourself if you wish. I will NEVER call this company to do any carpet cleaning for me. I'll do it myself and do a better job! It was one thing to do a bad job. It was another to treat me rudely and not even come to look at how bad the job was. I'd be ashamed if I were them. read more

See all

Dustin and Shiny Carpet deserve all five stars. From the ease of booking at customer service through the amazing results after the cleaning. Dustin called to say he was on his way, showed up on time with a smile, explained what he was going to do and actually did it! The vacuum was quiet and the price was the lowest in the area! I have great respect for this company and my recommendations don't come easily, but this one gets my full compliments.. - read more

these people just want to take your money stay away!!!! i don't recommend!!!! they did not take out dog urine. same as when they came to treat the spot. never again read more

DO NOT HIRE THEM! If I could give 0 stars I would. They completely ruined my sofa that i had bought less than 8 months ago. Sofa was custom made and white. They used a cleaner that stained the couch brown. On top of that, they came to "fix" it and used an abrasive brush that created the fibers to come out and some areas are fuzzy. They refunded the money but why do I care about $250 when they just ruined my ~$4,000 sofa. This is unbelievable. If you are a reliable company, you should have some type of insurance to be able to replace furniture to the costumers if ever damaged by you. They are not professional at all! Edit: They reached out to the company that made the sofa and they are getting new cushion covers for it. Their insurance will not cover thousands of dollars, it will only cover damages less than $1,000. Some stains on the sofa frame itself where not gone, I still needed to get some stains out myself using products I have at home. They are asking for me to delete this post, but I will write down my experience and let other people decide for themselves. read more

See all

Reached out to Shiny Carpet to have my carpets cleaned. Savas was very responsive and helpful. I was mainly concerned about removing the awful dog odor smell due to getting a puppy earlier this year. I walked into my home and immediately noticed how good it smelled. Will definitely be using them again. Highly recommended. read more

Shiny Carpet Cleaning - Carpet Cleaning Near Me - Springfield, Virginia

See all

Shiny Carpet Cleaning has done it again! Amazing that a ten year old carpet looks this great! read more

See all

We have two shag rugs and two large dogs, all have definitely had better days. With COVID 19, my husband and I are in our house all the time now and really started to notice how bad of shape the rugs were in. They smelled like dog, they were getting matte in some areas, they needed some TLC. I called Shiny Carpet Cleaning and the guy was super helpful, gave a good price and was pretty accommodating as to when they would come out to clean. Alex showed up, we had the rugs already dragged out to our clean garage and he worked on them quickly out there. The whole thing was contactless and at a great price! And the rugs look good as new! I would definitely recommend them, and I will be using them in the future as well. read more

Absolutely amazing expletive with Alex at Shiny! He worked with my schedule, came right on time, and did an amazing job. It was a great price too. I wish I had used him sooner! read more

Shiny Carpet Cleaning - Carpet Cleaning Near Me - Springfield, Virginia

See all

I highly recommend Savas from Shiny Carpet Cleaning (SCC). During the COVID shutdown, working from home on my couch, I noticed my carpet smelled awful (cat urine ) When I reached out to SCC, Savas was incredibly responsive, knew his craft (warning of the unpredictable results from removing urine) and phenomenal pricing -- the carpet was inexpensive (bought it from HomeGoods but I loved it) -- so Savas, thankfully gave me a break on the price. He did a fantastic job; the carpet smells like nothing and he helped me put it back on my floor, under the heavy couch! THANK YOU, SAVAS and SCC! read more

Lifesavers! We had a dog sitting situation that was... well.... A bit messy. So we contacted Shiny and they were immediately responsive. Great service and showed up on time. Douglas was awesome and efficient. read more

Had my townhouse's carpets professionally cleaned by Shiny Carpet Cleaning. I have 2 dogs and they did really good with spot treatment with not bad, reasonable prices. To be honest, its hard work and takes time to get rid of the stains but it was worth having "like new" carpets again, no need to change my carpets anymore ! Took about 2.5 hours to finish the job and my carpets looks great. Good job, hight recommend. read more

See all

Luis did such a great job! He communicated thoroughly in the beginning and end, showed the problem areas with before and after pics. He also offered the option of upgrading to carpet protectant - which is great with a baby and dogs, and I am so glad he shared this option! Also, Andrew (the company representative) was super at explaining the process and pricing, they were both great to deal with! FYI I've moved a lot as a military member for over a decade, so I definitely say please heed my review - I have high expectations and can say I was very happy! Luis was thorough, communicative, very nice and super understanding! I wish I could've also posted this review when I did the Google review but I accidentally did the stars and pressed done ( I am just not tech savvy lol) - I would absolutely recommend this company! read more

I can't assess the carpet cleaning per se but I did have a bad experience with one of their trucks/drivers who was a reckless driver. If this is any indication of their customer service I definitely would not patronize this business. This individual impacted the safety of my family. In my book if you drive the vehicle with the company name you represent the company. read more

Contacted them less than 24 hours after the previous company cancelled. Was thankful that they had availability because I needed it completed the next day. Unfortunately, the arrived late. And I was only notified that the tech would arrive late because I called to get an ETA. I needed the work completed by 1:00 pm and they eventually arrived at 12:45. Luckily, my landlord was able to stay around as we needed to leave. My landlord returned after the tech finished to find that there was dirt on the stairs from the hoses the tech used and he did not bother to vacuum or clean the stairwell. I've called and left two messages for customer service but have yet to receive a reply. While I am thankful they had availability I wasn't impressed with the customer service and the cleaning services. read more

I remember it like it was yesterday: I was craving a late night snack and like some drunken Garfield, I had set my plate of Lasagna on the edge of the table...Oh, the humanity!! It is true that tragedy does unfold in slow motion, or at least that is how it seemed as I watched my lasagna tumble to the beige carpet (no 3 second rule here). Thus, the lasagna stain joined a pantheon of other stains:Coca Cola, roadside dirt, chocolate milk, and I have no idea where that came from. Fast Forward to Shiny Carpet Cleaning and a whole new world for my carpet. One day, I was walking around like Lady Macbeth, crying, "Out damned spot!" to a carpet-loving man of mystery rolling around on a pristine bed of shag.."Oh, Behave." Ok, that last part may have been over the top, but I really can't give these guys enough praise. My carpet tech Ian was brilliant. He explained the cleaning process at ever turn, and managed to cleanse my carpet of virtually every stain. He also went on to explain that certain items are the kiss of death for a carpet and that not even the mega-pressure of his machine would be able to remove stains. For example, anything orange is virtually impossible to remove but Coke is easy, and if you're thinking of dropping some Gatorade, you might as well just buy a new carpet, or cover it with a potted plant, because apparently, nothing gets Gatorade out. Ian was quick and thorough, and he left me with an immaculate carpet that looked just as good as the first day that I walked through my front door. Needless-to-say, I will most definitely use Shiny Carpet Cleaning again. Trust me this place rocks!!! read more

so I have used them for over a year. I see the same technicians often and they remember the home. very friendly very professional and good at getting started and getting it done! thanks!!! so I just love this company :) my puppy has made my home a biohazard- shiny is always ready to get here and get it done. they are experts read more

Update and review of this year's service: we used Shiny Carpet Cleaning last year, and needed the same areas done again, as well as a very large amount of carpet in two commercial buildings. The carpet is old, different textures, on two floors and on the stairs as well. Our window for arrival was 8 to noon, and I received a text AND call to let me know they were on their way. Arrival was around 8:10 and they were there for just over 6 hours. It was no easy job and we had a lot of furniture that had nowhere to go while the rugs were cleaned; things were piled on top of each other, moved into the bathrooms, etc but they figured it all out, moved things around (as much as anyone possibly could) and the carpets look so much better.... better than my skeptical self thought was possible! I did not even bother calling around before booking with them; the experience was great last year and I wanted - and received - another great result. While the business' flooring will most likely change this winter, whatever is chosen will still need care, and I am sure SCC will be back out to help. CALL THEM! read more

Shiny carpet cleaning was amazing. Booking an appointment with them over the phone was very simple. I told them about the tough stains on my carpet from the kids, pets and other spills from a while ago and they assured me that they would do their best. I'm very happy with the end results. Luis did a great job communicating with me and offered additional services that they provide during the cleaning. So glad I went with Shiny to get my carpets cleaned. read more

See all

Excellent job well done.Carpet was well cleaned and left spotless. I would recommend this company. Would definitely use again

Shiny Carpet Cleaning did an amazing job cleaning carpets in my town house. They care more about their customers than they care about money. I highly recommend Shiny for any kinds of cleaning they provide! read more

Kumar did a great job!!!!!!!! This is the first time I used Shiney and I will used them again. The couches and chairs came out like brand new. Their prices are great.. Thank You!!! read more

I had high hopes when booking this company to clean carpets in a house that I just purchased. Unfortunately, I was disappointed. At first glance upon completion of the cleaning, the carpets looked amazing from afar (see pictures - looked clean on the surface). However, once dry, I vacuumed the carpet to discover a vacuum canister FULL of hair left behind (see pictures - the canister was completely empty before vacuuming; the pictures are from ONE room). Now I'm wondering how could the carpet have been adequately cleaned and so much hair left behind? It doesn't make sense. When I brought this issue to their attention, they pushed back on the concern stating that the type of carpet that I had could bring up dust after the carpet dried however they acknowledged that the hair should have been taken care of during the cleaning. They only returned $80 of the $400 I paid. Would not recommend this service. read more

See all

Shiny carpet was fantastic! On short notice I took my area rugs from Japan and Bahrain to them after not having them cleaned since I bought them 12 years ago. They did a fantastic job and their customer service is superb. I truly appreciated the commuunication with them and would use them again in a heart beat!! read more

BEST EXPERIENCE EVER!! Shiny carpet reflect professionalism, competence and great customer service. I had a really great experience in all the levels with Shiny Carpet Cleaning. He maintained a very optimistic and positive attitude he addressed all of my concerns regarding cleaning my carpet. And his very knowledgeable about his Job . I am very pleased with my experience and I'm very happy to choose This company. my carpet looks absolutely great. I can't ask for better result and I would highly recommend it. THANK YOU for the great job. read more

Updating my review, Shiney carpet was able to come again with a different tech and get the carpet cleaned and much better than previous attempt. Extremely satisfied.Customer service is great- i would def be using them again. Already planning on hiring them for my rugs. read more

Shiny Carpet Cleaning - Carpet Cleaning Near Me - Springfield, Virginia

If you are looking for great service and professional floor care, I highly recommend Shiny Carpet Cleaners. Our service technician Sami was the most professional and truly an industry expert that provided the best customer service we have ever had. Thank you to this hardworking individual that was able to make our house look new again read more

We completely cleared our family room for this clean. If you have little kids you know what a challenge that is. However having a completely cleared space is much easier to work with! I booked the service online and estimated what we would need. I knew our space was bigger than 200sf so I upped it to the next level even though it's not 400sf. I also added the stair option but also note we only have 4 stairs and no landing. I chose the premium clean that included a pretreatment, agitation and steam cleaning and then scotch guard. I also added the odor control option. They called a few days prior to confirm the appointment and we discussed the scope a bit, they confirmed that based on my description the price would come down when they saw the scope. Fair enough. They arrived within the window we set up and notified me prior to arrival. Great. Once they arrived I showed them the area and asked about the scope. They said all they had was $300 to clean the carpet. I said ok, but the stairs aren't really a full set, they agreed to take those off. Ok. So they started setting up their equipment, the piece was a vacuum that sprayed cleaner and hot water and sucked it up at the same time. Took probably 15-20 min for the room and then they started packing up. So then I asked about the scotch guard. Which I was informed we did not pay for. I showed them what was included in my estimate and what was written under the premium clean. They were very reluctant but eventually did it. Not without spraying down my walls and low hanging mirror as well. No additional odor control was done. After they left the room did smell good, but that was gone by the evening. Moving forward, I doubt I'd recommend them for a deep clean, You'd probably get a better value just getting the basic service and doing whatever else you need yourself. read more

I called and was able to get my carpets cleaned very quickly. Alex was great with cleaning the stairs and room and extremely professional. I would definitely recommend shiny carpet cleanin read more

I have been using Shiny Carpet for my rental properties for the past 8 years. Shiny Carpet team is professional, timely, consistent and reasonably priced. I highly recommend them for your carpet cleaning needs. read more

Company came to clean my carpet...pointed high traffic areas that needed attention. Upon drying of the carpet high traffic areas still were dirty and not cleaned. Attempted to discuss options with company but will not return email, or phone calls. Contesting full charge with Credit card company now due to company ignoring requests to fix the problem. Won't use again and I am a returning customer. read more

I bought a Groupon for this service. The Groupon said that the technicians "scour up to 900 square feet of surface with hot-water extraction systems that use child- and pet-friendly cleaning agents, shampoo, deodorizer, and color brightener" When he told me he was finished, my carpet was still dirty -- basic dirt, not even a stain. I asked him whether he used shampoo, and told me that shampoo was not part of the Groupon service. A complete waste of time. They didn't bother to shampoo the carpet, and it is still dirty. Now I have to call a real company who can actually clean the carpet. read more

August 2015: Shiny Carpet Cleaning is AMAZING! They came to my apartment yesterday. The carpet cleaner's teem name was Shiny Carpet Cleaning. They was wonderful and very solicitous of my small dog as well! They made sure that I was happy and took the time to move around some of my furniture. Stanley Steamer does not do any of that by the way. I have a 2 bedroom apartment (about 1,236sq ft) w/ 2 large closets and a large living room. To clean the carpets in my entire apartment, it was only about $110.00! If I would have went with Stanley Steamer again, I would easily be paying over $300.00! I don't know how or why I did that for a couple of years with them. What a waste of money! read more

I hired this company to do a basic apartment move-out carpet cleaning. I was given a time from between 12-4pm. The guy did call ahead like I was promised. However, a really young guy showed up in an unmarked minivan close to 4pm. I helped him lug the giant steam cleaning machine up two flights of stairs. I went to grab a coffee while he did the work. Not more than 15 minutes later he called and said that he was done. Honestly I was really underwhelmed with how the carpets looked, but what do you expect in 15-20 minutes. Maybe they make the "basic" steam cleaning so weak so that you have to pay for the "deep cleaning". What really bothered me though is that the young guy left his shoes on in the apartment and didn't wear any protective feet coverings. I had the apartment spotless in preparation for inspection. I could tell he used my restroom because he left wet dirty shoe prints all over the tile floor that I had to clean up afterwards. The guy was nice, but definitely not professional. Would not recommend. read more

Friendly, convenient service. I needed my apartment cleaned for a move-out inspection. The carpet was nice & fluffy after the cleaning, though there were a couple mold/furniture stains that didn't come out in the basic deep clean (we had been there five years so management wasn't expecting perfection). read more

I just can't recommend Shiny Carpet Cleaning service. Bottom line is that the carpet is now stiff after cleaning. The pricing is fine I guess. Usually carpets feel refreshed after a cleaning and feel good on your feet. These carpets are in great shape and just got them cleaned because it's been a year and want to keep them in good shape. read more