I just began storage. Already I have been overcharged. Customer service is no help, representative…read more(Lucky) transferred the call to voicemail vs assisting with the issues. No one answers at the actual 1010 Bowie location when attempting to call, option 4 to speak with location manager is not an option. Avoid if possible.

I find the facility to be easily accessible, clean, and convenient. however, the prices fluctuate…read moreafter the initial online discount, and potentially double. Thus, resulting in a customer having to play the move out, move in, and move out challenge of constantly chasing the discounted rate. or, suffering with your storage unit costing you double the initial rate. The service desk on site or customer service on site is not the best. You will have to do your research and inquire with the service desk on site or you will risk having all the details. And, the on-site office never responds to phone calls.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

Laurie was of great help. the facility was nice and clean, friendly staff and easy access to the…read moreunits. the facility is very secure and I would recommend the facility to anyone looking for storage options.

Brand New Facility. PM's Laurie and Kristy are awesome. Absolute great customer service. Property…read moreis very clean and climate-controlled. Highly recommend.

Great experience. Easy online information. Customer service is like no other. Lorraine was…read moreawesome!!! She was happy to help, answer questions patiently and went above and beyond. Lorraine provided best customer service. Unit was clean, not issues moving in. Worth the money. Recommend the location at 14211 Gallant Fox Lane Bowie Md.

This facility is beyond clean with excellent ventilation. Lorraine and Fred provided exceptional…read morecustomer care and assured me that my belongings and personal cherished items I was storing were in great hands and securely protected. Thank you Lorraine and Fred.

Not much to say honestly, just wanted people to know this is pretty much a pickup location only…read morethat is inside of the Home Depot...meaning to not go there without making a reservation online...

From the owner: Save Up To 20% When You Reserve Online Today!read more

I have rented with public storage many times but this will be my last. In the past I had no problem…read morewith rent amounts and i often needed a unit for a year or more. this location raised my unit rent by $100!!!! with less than a month notice. I will definitely be telling friends and family to go elsewhere and personally, I will never consider them again

I have drive up unit that I am very happy with. The area is always maintained and secured :read more

I needed immediate storage within a couple of days because I had to unexpectedly move. I was able…read moreto reserve, then rent a space at my convenience with no hassle, and all online. You can even pay online. When we arrived, the entire grounds were clean as well as the inside of the building. There was no weird activity and its seems that the grounds are monitored well by security. The outside is fully accessible but you need a pass code to access the inside units. The inside is clean and free of smell. My unit is large and perfectly accessible. I couldn't be happier!

Young Lady at the front desk was excellent. She was very kind and efficient at helping me with me…read moreneeds.

Great company to hire to do the job, theyre quick and their response time is rapid.Best in the…read moreregion! Would definitely recommend.

From the owner: We value our customers more than ever with free estimates and affordable low prices. If you have…read moregiven interest in another service with a price offered show us proof and we will guarantee you a lower price !!