Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

You should feel very comfortable using this storage facility. Front desk staff is amazing. Very…read moreclean. Great area. One suggestion is they really need more carts. Many of us patrons had to wait over an hour to unload for lack of carts. They need at least 7-10. Other than that, A+. Highly recommend.

They get you in with a reasonable rate, then every few months the price increases. It hasn't been a…read moreyear, and my rate has gone up by approximately $40 over time. The parking lot is dark with very limited lighting. Good luck trying to contact someone for whatever reason. If you need a dolly, you have to walk to the first building. They never, and I mean NEVER, had any available dollies. I finally caught someone in the office, so I went in and asked about moving my storage unit closer to the door because I recently had back surgery. I was told not only would they charge me an additional $40 for a prime location, but they were also going to charge me $50 to move MY OWN items from my old unit to the new unit. At that point, I decided it would be cheaper to just buy a new house with more storage space.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Best storage I've been too. Robin is the best, she is very nice and would help you the best she can.read more

It's clean, cool, and convenient. In the DC area you can't find all three conditions in one place,…read moreespecially during our hothouse summers.

I have rented with public storage many times but this will be my last. In the past I had no problem…read morewith rent amounts and i often needed a unit for a year or more. this location raised my unit rent by $100!!!! with less than a month notice. I will definitely be telling friends and family to go elsewhere and personally, I will never consider them again

I have drive up unit that I am very happy with. The area is always maintained and secured :read more

After moving into a new home I just didn't know what to do with the boxes that contained nicknacks…read morebut didn't want to get rid of them just yet. I went to ex storage and was able to get a unit immediately which removed a lot of stress. This facility is clean, convenient, and Alicia and Jessie were friendly and helpful. After explaining my needs, Alicia readily showed me a unit that was perfect for me. Access to the facility is also easy and secure and available during sensible hours 7 days a week. It's great!

Exceptionally clean common areas (hallway, restroom, and office), prompt snow and ice removal; and…read moreno evidence of rodents or roaches in my units at this facility for ten years!

Tameka was very helpful and friendly in assisting with my storage unit . Would recommend to anyoneread more

I rented a storage unit last week and it was a seamless process. I was thoroughly impressed with…read moreboth Denisia and Tanesha, they were beyond attentive and immensely helpful. I had trillions of questions and they patiently and politely answered each and every one. I would definitely recommend this place to anyone I know who is looking for a storage unit.