I have rented with public storage many times but this will be my last. In the past I had no problem with rent amounts and i often needed a unit for a year or more. this location raised my unit rent by $100!!!! with less than a month notice. I will definitely be telling friends and family to go elsewhere and personally, I will never consider them again read more

I have drive up unit that I am very happy with. The area is always maintained and secured :

Price gauging at it's worst. I entered into a contract on 2/2022, for my disabled sister. This establishment has raised my sister's unit three times: August 2022 ($220.59); May 2023 ($283.00); February 2023 ($342.00). I contacted the office today, explaining to the lady that I never received an email informing tenants that there was a price increase effective February 1st. She was very dismissive, called me "Sweetie" and insisted that I received the email. I wasn't going to spend my breath going back and forth with the lady. I will be taking my business some where else. read more

This location sucks pond water. They have soft coverings which can allow rodents. The insurance team was also not good. I could only get back max amount of $250 for my damaged property. Many tenants have moved their units to a different storage facility altogether. Save your money Keep driving. read more

The manager always responded.every time we called but the price increases were simply ridiculous! We went from $150 a month to over $200 a month in less than 6 months! Local units in our new town are half that with a year guarantee of no increase. We are now free of the monkey on our back! read more

Laurie was a great help. The location is great and the storage unit rental is a great price for the size of the unit.

Loraine is a great customer service representative. She made our move in seamless. The storage facility is very clean and secure. Dr. Rochelle Dunbar read more

Crazy expensive . I move to cube smart 10 by 10 $102.

In general it's a nice storage space but their pricing policy is ludicrous!!! for me it was not worth it anymore! they change the cost on me so quickly that i could no longer keep track of how often prices change. You start with $60 per month and then within a yr/3 yrs you'll find yourself paying over $200-$250 read more

I have to concur with the others. The units are clean, well kept, the entire property is fantastic. One of the nicer-looking Public Storage places I have seen. One thing about Public Storage is that they LOVE to price gouge. If you move in, expect your rent to skyrocket quickly, and the only way to go back down, is to physically move units over and over again in the same building/property. When I signed up june of 2021 for a 10x20 pull-up, I was at $532 after the first two months discounts. This is already pretty crazy high, considering, but I was in a pinch moving to the area and folks were sold out. Within 4 months I was bumped to $607. Fast forward a year, and they bumped me another $100 to $708, yes one hundred dollars for the unit that I can re-reserve elsewhere on property for $265 a month. This is essentially stealing if you ask me. There is nothing about the business, economy, unit itself that should dictate this. I have used Public Storage once before and saw this as my other property as well, which ensures this will be the last time I use PS. It is really disappointing as the unit was pretty perfect for me, but that is just not money I can justify. I moved out today and will not be moving back in unless I get a set-in-stone guaranteed price. Stay clear unless you are capable of moving your things a lot, or do not mind constantly having your rates raised. read more

Property is clean and they appear to be expanding. Initially I had a problem with mice in my climate controlled unit. I asked for a pest control treatment so the problem seems to be taken care of. I can only give 2 stars because of the hike in rent. My rent has gone up $100 a month since I first moved in. read more

This facility just changed hands from EZ Storage to Public Storage. With EZ Storage, my rent for a 10-x12.5 climate controlled unit was $281/month. But Public Storage is charging $201/month for the EXACT SAME UNIT. When I called to ask about the 40 PERCENT markup, they told me that my rate would not change. WTF????? They literally told me that I could move all of my stuff from my current $281/month unit to an EXACT SAME UNIT in the EXACT SAME BUILDING for $201/month. Phone call with management is pending (I left my number -- we'll see if they call back), but I won't stand for this. They can have me for $201 or not at all. read more

I made a reservation to store my vehicle at the local Public Storage facility in my city. The documentation process was easy. I was able do it all on my mobile phone. The staff at the facility is excellent! read more

This would have been 4 stars before Public Storage took it over. 2ea 15-20% price increases in less than a year. No thank you. $178/Month for a top floor 5x10 unit is ridiculous. Not worth it read more

it is a very nice place. watch out driving in because one of the employees FLIES when he leaves! the worst parts are: the remote/touchless gate system doesn't work, you HAVE to key in a code; and their rates are going up 33% ... which probably means they're about to have lots of units available! read more

Absolute nightmare service. I made a reservation on a Monday and then made my appt to come in on Saturday at 10a. I was called at 930a on Saturday to tell me my unit was no longer available. I asked then why the reservation and was told by Nicole (who is perhaps the rudest person Ive ever talked to) that it was too early to deal with this stuff and that the reservation doesnt actually reserve the unit. This was latter debunked by their corporate customer service. I was hung up on twice and then when I called again they did not answer. I have written the CEO and board to express my extreme displeasure. Do NOT reserve a unit there!! read more

I just rented a storage unit from these folks. So far, so good. The unit was spotless when I checked it and the staff have been friendly and helpful. read more

I have used this storage for years and they have always done a great job at keeping the area safe and clean. The few times that someone else damaged a door or left a mess inside the hallways, the onsite team took care of it as fast as they could. Even through the construction, they stayed in complete communication and even called me directly if there was an issue with my unit. I did not offer five stars simply because of an issue where my unit had to be moved through no fault of my own and the movers did not move my things with care. read more

We had to get storage within an hour or less. It was a Sunday and they made it happen. They were professional and the storage unit was clean and easily accessible with the elevator. The price was very good also. read more

The elevator does not work on moving day? I had to 'stair-lift' all my items to the second floor unit. Bad first impression.

I would give negative stars if I could. Terrible company. During covid-19 crisis they don't even offer a deferred payment for storage even though people don't have money to pay for storage units. I had to close my business and I haven't received any income for the past month. Every other company has offered relief because of the pandemic however public storage as a company has not offered any at all. read more

The property manager and staff are terrific. My one star review is due to the fact that I rented this unit the last week in February for $109.00 per month. In July, just 5 months later, I received a post card saying that my rent would increase to $132.00 at the beginning August. I asked the property manager why such a large increase in such a short period of time and was told she didn't know. she furnished me with a number for Customer Service, which is only available from a representative. Since no contact information for Supervisors or customer service is available to me without obtaining it from a property manager, I decided to just move instead. There are other storage facilities available so since I can't trust this company not to increase my rates again any time they want, I will take my business to them instead. read more

If I could I would give you a NEGATIVE 10 I would! CUSTOMER SERVICE IS EVERYTHING!!!!! The previous company EZ Storage website was much better than PUBLIC STORAGE website. Over a month since PUBLIC STORAGE bought out EZ Storage and I cannot get anyone to link my 2 storage units...Let's review what I've done 1. called the local mgrs 2. searched the website for instructions 3. went by the storage and talked to mgrs 4. called corporate (it takes a genius to find their number) 5. went back to storage unit and talked with mgr/employee 6. the very next day - went to another public storage location and guess what.....still NOT LINKED! Guess what we are doing tomorrow....going back to public storage.....I can appreciate if you can't link the accounts but you site implies (your storage unit(s)) you can....I can appreciate it when someone says, I'm sorry ma'am that can't be done....but are they saying that---NO....so if I held out my monthly payments, I bet you would find me in a hurry!!!!! Sorry ass company!!!!!! read more

The hours are ridiculously early. Closing at 5pm on weekends is absurd. What's the point in having a gate code if you can't access the gate when the office is closed? The should just leave the gate open while they're there and shut when they're not. We've only been there a month, but we will be switching storage units. The lady with short black hair is nasty and rude. We pulled in right at 5, she had the gate open, so we drove to our unit, then she yelled at us that once she shut it, we would be stuck inside, so we left. Then she muttered something as we were leaving. We don't need that. As I said, we'll be getting out things out ASAP. read more

I am writing to recommend Mr. Eddie Watson and the Public Storage facility at 5801 Woodcliff Rd., Bowie Md. In addition to how clean this facility is maintained, the customer service offered by Mr. Watson is outstanding, making this the best storage facility I have used. After checking on-line for an available unit , I arrived at Public Storage in Bowie with a van-load of possessions to store during a home renovation. As luck would have it, Public Storage's computer system crashed. I expected a major delay, however Mr. Watson simply delivered a contract the "old-fashioned way" with a smile and directed me to a unit. As soon as the computers were up, he made it a point to deliver a professionally printed contract. This self-storage business is secure with easy access. Each time we see him as we visit our unit, he is always friendly, polite and offers assistance if needed. He is a great asset to the Public Storage company and I have already recommended this facility to a couple of my neighbors. This self-storage business is secure with easy access. read more

This facility OK. They have a fairly knowledgable and helpful staff. I feel fairly safe going to my unit and I am at least a known customer so am always greeted with a friendly hello every single time. It's price point isn't cheap though for which is why it gets 3 stars. read more

The Bowie Public Storage site is excellent. The customer service is great. Everything was explained in a professional, friendly and understandable manner. Christina did not mind my many questions. She was great. The security is very good, the grounds were clean. Highly recommend. read more

Great customer service! Nice facility and staff was very helpful, professional and knew what they were talking about.

Such a great place I'm still here 2 years later. Kristy is especially professional and helpful.

I really appreciate the service provided by Kristine and Ray. They were very attentive and took the time to address all of my questions and concerns. read more

I was late with my payment because the billing is a little confusing. Ray was very helpful in explaining the billing to me and even took the time to fix my mistake and refund the overpayment I made when I was ready to vacate my unit. The sight isn't the most accessible (seems to only be one cart on the entire premises), and of course they "recommend" you use their overpriced lock, but the customer service overall is great! read more

I called today because I was being double billed for two months. Christy Koealer answered the phone and was rude and unhelpful. Stay away!

Ray was the best! His customer service skills were great and he made me feel at ease leaving my things there at this public storage! I recommend this location for all your storage needs! read more

Despite having to change my storage facility due to needing a climate controlled unit, Ray, the property manager there, was very accommodating and made the process easy. In the future, if I need a unit without climate control, they will definitely be a consideration. read more

This is the worst public storage facility. The gate is broken. We only stayed the one month and removed our items before the month was up because we didn't like the facility. But they are still trying to charge us for the next month we didn't have anything in storage. Contacted them several times about this and now a collection agency is doing their dirty work for them. Shady business and staff not very friendly. Take your business elsewhere.. I'm guessing the five star review was a plant because there is no way anyone would give this place five stars. read more

This Public Storage location in Bowie, MD is a clean and well managed facility.. The manager at this location , Ray , was the most professional and knowledgeable and kind manager I've encountered in a very very long time.. This was my second storage facility I've visited today and this location was by far the best and most professional environment..I wouldn't trust my belongings anywhere else but with this Bowie location managed by Ray.. I'm definitely recommending this location to my family and friends.. Five stars all the way!! Mrs. Smith read more

Ray was awesome! He is the property manager and he was awesome! From the time I rented the space online and came into the office to pay it was literally hours. By the end of the night I had my items locked and secured. Thank you for your assistance and time. I appreciated it and will recommend you all to friends and family as the company to store items with. read more

I have nothing but compliments for Public Storage Bowie. The facility is quiet, clean, secure and orderly. Ray is a top-notch customer service person--knowledgeable, courteous and friendly. Call him for a great deal and great service! read more

Very fast response to my online reservation. I was greeted by the Manager Ray who completely explained all the available options. I would highly recommend this location for you storage needs and hope you are fortunate enough to meet Ray. read more