My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Been an Extra Space Storage customer for a few years now. Kenneth, the Store Manager, was very…read morehelpful in explaining pricing, lease terms, and spacing options, as I am interested in increasing my 5x10 to a 10x10. He is Amiable, Professional, and Knowledgeable. Wish I would've spoken to him 3 years ago. He provided excellent customer service!

I assisted my daughter who moved her items in for the first time…read more Pros: the place is neat, easy to locate, and seems safe. Con: the first month wasn't free.

Service was great, unit was clean, it was very cost effective and within my budget. Thanksread more

So far, so good. Used this place back when it was EZ Storage. Needing safe storage again while we…read moredownsize one last time I hope! They now have a second building with the same climate control and easy access. Kimberly at the front desk was very helpful & hooked us up with everything we needed quickly. Nice blue tooth access too.

I wanted to take time to give Ft. Knox Self Storage 2 thumbs up. This is a customer's dream when…read morelooking for friendly and knowledgeable service. Not only do they provide the best storage prices in the area but if you need to rent a U-Haul Truck they have that too. The customer service is far and away the reason I would keep going back and I would recommend to my family and friends. Donna was GREAT and her co-worker (I'm sorry but his name slipped my mind) were friendly and made you feel like you were a friend more than a customer. I will be back and I'd advise any and everyone who is looking for a storage facility or a truck rental to please, please check them out. Can't say enough on how pleased I was with the customer service. Great Place...

This is to inform you that we will no longer be parking our trailer at Fort Knox Storage in…read moreColumbia, Maryland. I have reported this to the Better Business Bureau, my insurance company, and to any and all business review agencies like Yelp. I must say that I am leaving now that the new management has created an atmosphere of distrust, dishonesty, and lies. When I first moved my trailer, I was very happy with Donna Strickland managing the property because she was very quick to notify someone if there ever was an issue, concern, or question about my property. Since the new management has taken over, we have experienced property damage that they refused to report. It was only found after we checked on the trailer. We were told that it had been that way for over a year, which is an outright lie. I had been to my property in January 2022 to retrieve items from the trailer and there was no problem at that time. We were then told that we did this, which again was an outright lie. Our property was hit by another vehicle and the management never informed us or took a report from the other vehicle involved. They are now claiming that cameras, which were in place are not working. They are refusing to take responsibility for the damage since they failed to report the incident. They have been dishonest in the handling of this matter and have lied every time I question them about this matter. We were told that a report would be sent to Corporate but that was over a month ago and still, no one has contacted us about this matter. I will be happy to inform anyone that has property at Fort Knox Storage in Columbia, Maryland to reconsider and move it as soon as possible. I would NEVER recommend anyone use this facility until the management has changed. This is 100% a dishonest business and they are 100% dishonest in their business dealings. Thanks, Joanne Wuwer-Saukas

They had great customer service, and explained everything briefly and was also super fast with out…read moreunit

From the owner: Store your belongings at Extra Space Storage on 8255 Washington Blvd in Jessup, MD today. Our large…read moreselection of storage units, Business Storage, Moving Boxes, Self Storage, Online Payments, Packing & Moving Supplies, 5x5 Storage Units, 5x10 Storage Units, 5x15 Storage Units, 10x10 Storage Units, 10x15 Storage Units, 10x20 Storage Units, 10x25 Storage Units, 10x30 Storage Units, Individually-Alarmed Units, Moving Carts, Climate-Controlled Storage, Deliveries Accepted, Drive-Up Access Storage, Electronic Gate Access, Car Storage, Motorcycle Storage, Outdoor Vehicle Storage, Overnight Security Monitoring, Kiosk, Wide Drive Aisles, Manager Lives On-Site, RV Storage, Indoor Vehicle Storage, Video Surveillance, Manager On-Site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

The rate on one of my units went up by over 35% in a single month. The bait you with a low rate…read moreand then gauge you within 6 months. Doing everything I can to get out asap.

From the owner: Store your belongings at Extra Space Storage on 7205 Oakland Mills Rd in Columbia, MD today. Our…read morelarge selection of storage units, Business Storage, Moving Boxes, Self Storage, Online Payments, Packing & Moving Supplies, 5x5 Storage Units, 5x10 Storage Units, 5x15 Storage Units, 10x10 Storage Units, 10x15 Storage Units, 10x20 Storage Units, 10x25 Storage Units, 10x30 Storage Units, Moving Carts, Covered Loading Bay, Deliveries Accepted, Electronic Gate Access, Overnight Security Monitoring, Wide Drive Aisles, Elevator Access, Video Surveillance, Manager On-Site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

I have been with Crofton Mini storage since 2016, and I will say they have been the most generous,…read moreand easy going people I have dealt with. My experience was pleasant, it's safe and, everyone is really nice. From management to the other tenants, it's like family. I strongly recommend others to come out and experience a great place here at Crofton Mini storage. Thank you Chris.

Excellent service. Helped me get the right size, she was right it did all fit in the smaller unit…read more Has been a pleasure doing business with them.

Very happy with the facility and staff. I reserved my unit online. When I arrived to inspect the…read moreunit the manager, Jenny, pulled up my reservation with no problems and took me to view the unit. The facility is clean, well kept and secure. My unit is in the climate-controlled area (which was nice when loading it on a warm day). I feel confident that my belongs will be okay there until I need them again.

I'm so glad I was able to rent here before all the units sold out. When I called the first time I…read moregot Michael and let him know I was interested in a large climate controlled unit. He asked what I was planning to store and informed me a medium would be more than enough (it ended up being perfect) and saved me money. Then when I moved in Rebecca walked me through everything and even checked on us to make sure everything was running smoothly. I definitely feel safe leaving my belongings here. They're great

I've been a customer for a month and haven't had any issues. The staff have been nothing but…read morefriendly to me. I've visited Ez Storage which is climate controlled and one other location close by that wasn't climate controlled and I'm willing to pay the extra $75 a month to be at Ez.

Poor management and communication…read more I was an EZStorage customer for several months. The #1 reason I went with them was because they said they cater to the business person and accepted deliveries. Their facilities were safe and clean, not sketchy like other storage places. I was getting deliveries on a weekly basis and all was fine for months. Then all of a sudden, I got a notice that a delivery was refused and UPS was sending it back! I was really confused. This has only happened before when UPS is delivering after hours or on weekends. This was a weekday in the middle of the day. I called EZStorage who said as of that day it was a "corporate decision" to no longer sign for packages. They did not send me any notification, call me or email me. I found out only through my Amazon.com notice. I run a business and deliveries are highly important. My staff was left without supplies due to EZStorage's "corporate decision". I'm now left scrambling to move and change the deliveries that are already in progress. Which isn't easy if you have ever called UPS/Fedex to reroute something. The UPS Delivery driver told EZStorage that I need to sign something and have it on file with them. However, UPS tells me EZStorage is a commercial location and someone has to sign for it. I'm totally screwed and due to no warning from EZStorage. Worse is that they changed this policy and I paid for my month with the expectation of having deliveries accepted. I demand a refund from them for the time they made this corporate decision to the end of the month because it's highly unfair for me to have to pay when they changed what they are offering. Their rates are also higher than other storage locations. I also got a climate controlled unit but I was sweating bucketing so I doubt it's really climate controlled. They lie about what they offer and I would not recommend them to anyone. Also, when I find out about this policy is when a package of 8 large items is in transit. The only option UPS will give me is picking them up at their facility. As if I have a vehicle that fits 8 large items. They have made my life inconvenience and cost my business money and time. HORRIBLE