My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

They had great customer service, and explained everything briefly and was also super fast with out…read moreunit

From the owner: Store your belongings at Extra Space Storage on 8255 Washington Blvd in Jessup, MD today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, alarmed units, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, RV parking, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

During my nine years as a customer at ExtraSpace Storage on Route 198 in Laurel, MD, I consistently…read morereceived top-tier service. After an underwhelming experience at another facility in the area, I was grateful to find ExtraSpace Storage, where I was referred by a family member and secured a fantastic starting rate on a locker box. The pricing stayed within my student and employee budget through the years, and as my needs grew, upgrading to a 5x10 unit was hassle-free. Management and staff were always patient, especially regarding any late payment situations--clearly explaining the five-day grace period and late fee policy. Special thanks to Robynne L. Terry and other managers for their professionalism and understanding. The team's compassionate and consistently friendly approach made the facility feel like a second home, both for myself and the many friends and family whom I've referred. Leaving my unit was bittersweet, but I have no hesitation recommending this location to anyone seeking safe, affordable storage and outstanding customer care. ExtraSpace Storage on Fort Meade Road in Laurel truly treats your belongings with the care and respect you deserve

Great customer service !! I reserved a storage space online…read morebut then did not need it at this time. I called the front desk the next day and the office representative ("Q") was Extremely polite, fun, and professional in her immediate cancellation of my online payment. Even though I have not yet rented from this company, Q's respectful handling of this issue speaks volumes about the way that this storage company is managed and operated. And what a Cool nickname: Q !!

I love this place!…read more Let me start off by saying the Store Manager Lee is the best. I explained what I wanted, that I was moving out from a competitor due to not valuing my business/poor customer service. He listened to everything I said, then offered me what I needed. That was it. No hidden fees or surprises. Keep up the good work! Its appreciated

Had a very good experience with staff/manager today. The overhead light was out in our storage…read moreunit, and the gentleman got me a bulb, dug out a ladder, and the bulb was changed -- all in the matter of about 5 minutes. I really like this storage facility -- my daughter has rented their for a couple of years, and my wife an I rented a unit earlier this year. The whole process was done online and it went very smoothly . The location (right off the BW parkway is great, and the building is clean and well maintained.

Great place to store. Management is very responsive and friendly. Drive up units are very…read moreconvenient.

From the owner: Like most storage facilities we have storage units, but unlike other places, our units are always…read moreclean and well maintained. Our amenities include drive-up access, which allows you to pull your vehicle up to your unit and start storing without the hassle of several long trips on foot, plus we offer RV, car and boat parking spaces. Our customer service is top notch so visit us at our onsite office today!

Nice facility and easy to access. Very accommodating when I moved out and had to abandon some…read morethings.

Excellent experience ! Great price ! Nice and clean storage unit. Polite and professional staff!read more

Clean, safe and reasonable. Really, really happy with my unit and the service I've received…read more Accessible 24 hours a day - I feel safe in the building - even when not staffed. You cannot say the same about many other storage facilities

Girl!!!!! Please let them handle ALLL of your storage needs. I called them in a panic because I…read moreneed access to my unit after midnight. Hannah walked me through EVERY SINGLE STEP I needed to make this as smooth as possible. I will be FOREVER grateful. Hannah needs a raise!!!!!!!!!!!!!!!