NOTE: Shortly after I posted this review, a Clutter representative reached out to me to apologize…read moreand asked to connect so we could resolve any issues in a quick and fair way. They followed through on this and then some. Within 24 hours, I received a multiple phone calls, an updated claim and satisfactory terms and conditions that more than satisfied the issues I outline below. ORIGINAL REVIEW: I do not write reviews on Yelp, but Clutter unleashed a different beast. I used Clutter for over a year in DC. I had a positive experience with moving my stuff into storage, but they absolutely butchered getting my stuff back. Here's what happened, with accompanying pictures below. - I had wrapped my mattress using a mattress protection bag prior to being put into storage. When I saw my mattress in the storage return from Clutter, the bag had been ripped and a corner of the mattress had been dirtied. - A Clutter mover recklessly wheeled my dresser into the corner of a doorway, shattering a bottom section of the dresser and scattering wood pieces in the hallway that I cleaned myself. - When moving my bed frame into my room, the Clutter mover hit the bed frame on the wall, damaging it. My building said their vendor would charge $200 for fixing the wall. - I opted to store my guitar amplifier, a Fender Blues Junior IV. I loaded the amplifier into a box at the loading dock, placing multiple "fragile" tags on it. I recall a Clutter mover scanning the amplifier into the system. The amplifier did not show up in the system and I did not receive it during my storage return. When I asked for an original itemized list of every item picked up, they did not provide it, instead pointing to the valuation process for assessing my claim. I have every reason to believe they broke the amp or delivered it to someone else. If you are going to use them, then buy the most expensive protection plan if you're going to store valuables. But that would put the price on par with other storage companies that will actually do a job of storing your valuables. TLDR: Clutter is awful. I will never use them again. It's pretty reassuring to see the many others who agree with me. Believe us and use someone else.

DO NOT USE CLUTTER IF YOU EVER WANT YOUR STUFF BACK…read more And this is coming from a girl who never yelps and the few times I have yelped; it's usually to give a compliment. -- but, never again with clutter. I live in DC and tried used clutter. They came to my apartment and pick up my items. All was fine until I tried to get my items returned. Then I tried to schedule to get my items back from clutter and all of a sudden they would not deliver my items back to the exact same address that they picked up from. Moreover, you can't even talk to a someone on-site or even near-site. They immediately connect you with a call center they have out of the country which is so far away and removed from the on-site location that you can tell they just have somewhat of a script to go by and cannot actually help you with anything beyond what's in their script of options. It's extremely frustrating and I cannot emphasize enough that I will never again use them.

Been an Extra Space Storage customer for a few years now. Kenneth, the Store Manager, was very…read morehelpful in explaining pricing, lease terms, and spacing options, as I am interested in increasing my 5x10 to a 10x10. He is Amiable, Professional, and Knowledgeable. Wish I would've spoken to him 3 years ago. He provided excellent customer service!

I assisted my daughter who moved her items in for the first time…read more Pros: the place is neat, easy to locate, and seems safe. Con: the first month wasn't free.

Sarah and Jessie were amazing! My family was looking for a storage unit during our move, never…read morehaving rented one before. They first went to a competitor and had a very negative experience. Went to Mini U Storage and had an A++ experience! If you need a storage unit in Columbia, this is your spot!

Thank you so much! I have always enjoyed using my storage space. The property is always immaculate…read more Best of all, the staff have gone above and beyond to help me when I needed help, always friendly and approachable. Really appreciated them. All the best, Louise M.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Donna, the Property Manager, is extremely helpful and knowledgeable. Outdoor storage is outdoor…read morestorage, and within the bounds of that expectation, this facility excels at meeting the best advantages of that product: spacious, clean, well-lit and well-secured units with drive-up access. The property is on high ground, with most of the buildings being on the high level, so drainage of the surrounding areas shouldn't be an issue like it could be on properties located at lower local elevations. The property is a bit hard to find--you have to snake your way through a residential neighborhood off of Route 1 to access it, but in a way that makes it feel more secure. We did get the $1 first-month rent deal, unlike others reporting in these reviews, with no hassles or problems at the front desk. The online reservation tool was very helpful in planning our storage use and reserving just what we needed ahead of time, which saved effort on move-in day. I cannot stress enough how much of a difference Donna's personal attention and great customer service made a difference in our decision to choose this Public Storage location. While still shopping for storage units, my husband had called several other places before finding this property. None of them called him back. One of them even put him through a phone maze and into a hold-music loop for nearly twenty minutes before he finally gave up on trying to reach a human and hung up. Contrast this with Donna's service: within minutes--*minutes*--of having completed the online reservation form, Donna called us to confirm our reservation, move-in date, and any specific needs for the unit we wanted (size, etc.)! Again, if you're looking for clean, secure drive-up storage so you don't break your back hauling things onto and off of elevators and down hallways, this is the best property you'll find within a 25-mile radius.

As great as a storage facility can be! Jamie is great, the place is secure, and I've been storing…read moresomething important but too big for my house here for a while!! recommend this spot thoroughly and vehemently!

This place is great! Very clean, great climate control, easily accessible units. I will also add…read morethe manager, Ms. Tina, and her associates are incredibly helpful and offer great customer service! We were dealing with an error made by the previous manager and they went above and beyond to help us rectify everything. Very grateful to them!

From the owner: CubeSmart Self Storage of Columbia, MD offers affordable self storage with premium amenities. Our…read more9199 Red Branch Rd location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Excellent experience in renting at Cube Smart on Kit Kat Road. The manager Pamela met with me and…read moreshowed me the various options for what I wanted to store. She was very helpful in selecting the best value for what I wanted to store. Per her recommendation I actually reserved my unit on line. When I visited the office to complete the deal all the paperwork was promptly explained and presented. Very smooth transaction. She once again took me to the unit and reviewed all the access codes,security features etc. I actually started moving items within the hour. I visited several facilities before selecting. This was the cleanest with both on ground and dock height access, and excellent security.

The customer service here is amazing. I would definitely recommend this place to othersread more

Service was great, unit was clean, it was very cost effective and within my budget. Thanksread more

So far, so good. Used this place back when it was EZ Storage. Needing safe storage again while we…read moredownsize one last time I hope! They now have a second building with the same climate control and easy access. Kimberly at the front desk was very helpful & hooked us up with everything we needed quickly. Nice blue tooth access too.