During my nine years as a customer at ExtraSpace Storage on Route 198 in Laurel, MD, I consistently received top-tier service. After an underwhelming experience at another facility in the area, I was grateful to find ExtraSpace Storage, where I was referred by a family member and secured a fantastic starting rate on a locker box. The pricing stayed within my student and employee budget through the years, and as my needs grew, upgrading to a 5x10 unit was hassle-free. Management and staff were always patient, especially regarding any late payment situations--clearly explaining the five-day grace period and late fee policy. Special thanks to Robynne L. Terry and other managers for their professionalism and understanding. The team's compassionate and consistently friendly approach made the facility feel like a second home, both for myself and the many friends and family whom I've referred. Leaving my unit was bittersweet, but I have no hesitation recommending this location to anyone seeking safe, affordable storage and outstanding customer care. ExtraSpace Storage on Fort Meade Road in Laurel truly treats your belongings with the care and respect you deserve read more

Great customer service !! I reserved a storage space online but then did not need it at this time. I called the front desk the next day and the office representative ("Q") was Extremely polite, fun, and professional in her immediate cancellation of my online payment. Even though I have not yet rented from this company, Q's respectful handling of this issue speaks volumes about the way that this storage company is managed and operated. And what a Cool nickname: Q !! read more

Rachel is a very nice manager,I always see her on the property cleaning. She's helped me with a lot of units!

Amazing service!! Thanks Luis!! He got me in quickly and was able to provide everything I needed.

How do I start... the AMAZING EMPLOYEE Ashara Payne has been keeping in contact with since I decided I needed a storage space. Her gentle reminders and updates on the unit have been above and beyond from other storage companies that I had interest in. She should be commended for Excellent communication skills at Extra Space Storage @ 3350 Laurel Fort Meade Rd. Thank you tremendously Ashara read more

I packed up my apartment and stored most of my furniture, books, and collectibles in a 10'10' climate-controlled storage unit at Extra Space while I was away at grad school for two years. The staff was pleasant and professional, and the facility was clean and well maintained. Apart from a little dust, my belongings suffered no damage. I took advantage of the high ceilings to stack things pretty high. Big carts were available to facilitate moving in and moving back out. There was one small problem. I set it up so that my credit card would be automatically billed each month. At one point there was a snafu, and they told me my card was not valid. After a few days of going back and forth between Extra Space and my credit card company, they found that the problem was with their equipment, not my card. They were appropriately apologetic, it was all straightened out, and there were no further problems. read more

My experience with extra space on Ft Meade Rd. was great!!! I was greeted warm and respectfully. I shared what I was looking for and Ashara helped me select the the best unit to accommodate my needs. Ashara's customer service was beyond exceptional. She is very patient knowledgeable. read more

First off, Janay was the sweetest most helpful person you could ever have the pleasure of meeting. I have to say, this is absolutely the cleanest storage facility I have ever seen. There is even a mini garage door that is automatic up/down and makes moving furniture so much easier. There are cart dollies at every entrance to make moving in and out a breeze. I am also very happy with my first month being free. I hope others will find this review helpful when looking for a storage facility. read more

The staff at extra storage was not only helpful but waiter after hours until I was able to make it on site. During the process, they shown patience and flexibility to ensure that my registration was complete. The customer service was outstanding. I would recommend extra storage to anyone. Kudos to the manager and staff. read more

I've been using U-Haul for years but when I moved back to the area they proved to not be the best choice. After some research, I found that Extra Space Storage had a larger, climate-controlled unit for just $10 more than a smaller, non climate-controlled unit from U-Haul. The facility is spotless and the staff are outstanding in their customer support. I'd highly recommend Extra Space Storage to anyone needing to keep their valuables! read more

My unit is in a nice building. Price is competitive. Mason was very helpful and provided great customer service. No issues at all.

Just moved in a week ago place is really clean Patryce and mason are really cool even saw her making her rounds and checking doors a couple of days later looks to be a nice safe place to store your things so I'm happy read more

Extra Space Storage at 3350 Fort Meade Rd is highley recommended. The management is courteous and professional. The facility is clean and nicest I've ever seen and used! All my items for a 2 bedroom apt are stored in a 10'x10' climate controlled unit and they in the unit fit perfectly. Perfectly priced too. read more

I've been using storage units on and off for ten years now during deployments and PCS moves and this complex is bar none the cleanest, nicest, best maintained, and most secure storage facility I've ever used. The staff has been incredibly responsive and helpful when contacted from overseas and bend over backwards to help you out when you need it. If you're stationed at Ft Meade or live in the local area I highly recommend this facility. read more

Mason provides great customer service. Shortly after we moved in to our unit, he contacted us directly with a concern about how we secured our unit. We found this to be thoughtful and considerate. I have rented from many storage facilities and this location offers exceptional and personable customer service. By reading the Reviews online, this led me to choose this location during our transition. We do not regret our choice. I hope you are reading this to make a decision. It is easy to get in and located right off the 295. read more

Very courteous and helpful staff. Definitely recommended. Supplies are readily available for purchase. The facility is nice and clean and perfectly priced. read more

Mason was professional and experienced in his job. The whole process was easy and quick. He showed me the unit we were talking of and it was clean and well lit. Price was good, service was good, and the unit and location is great. Worth the trip! read more

Mason is awesome and I had a seamless experience transferring from CubeSmart to Extra Space Storage. Highly recommend them.

THINGS ARE NOT ALWAYS WHAT THEY SEEM. Had a fire in condo bldg in Sept 2014. Rented a storage unit at this facility from Sept 2014 to April 2016. Seemed to be clean and well kept, convenient location. However, on move out day, I discovered they have a HUGE RODENT INFESTATION. Mice droppings everywhere, all over the unit floor, on the boxes, on the furniture and in my garment bags. Got home, started unpacking & found more rodent feces inside my sealed boxes, as well as, damaged clothing & linens. As if this wasn't bad enough, also while unpacking I noticed several boxes were missing. At first, I thought I was overlooking them but after backtracking I realized they were actually stolen from my storage unit by whom I believe was the staff there. Of course, I reported all of these issues to mgmt. They asked if I had food stuffs in the unit and I told them "NO". They were fully aware of the rodent issue but did not inform any of the renters. They accepted no responsibility whatsoever and frankly could have cared less. Oh, and the mandatory insurance they insist you take out is as worthless as the paper it is written on. I filed a claim for the loss and damages only to find out it does not cover rodent/vermin infestation or Theft. IF YOU ARE CONSIDERING RENTING FROM THIS PLACE I STRONGLY SUGGEST YOU DO YOURSELF A FAVOR & RUN!!!!!!!!! read more