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    Fort Knox Self Storage

    3.6 (9 reviews)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    8 years ago

    Made a confirmed uhaul reservation, when I arrived on time to pick it up, they didn't have anything for me.

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    ezStorage

    ezStorage

    (7 reviews)

    Poor management and communication…read more I was an EZStorage customer for several months. The #1 reason I went with them was because they said they cater to the business person and accepted deliveries. Their facilities were safe and clean, not sketchy like other storage places. I was getting deliveries on a weekly basis and all was fine for months. Then all of a sudden, I got a notice that a delivery was refused and UPS was sending it back! I was really confused. This has only happened before when UPS is delivering after hours or on weekends. This was a weekday in the middle of the day. I called EZStorage who said as of that day it was a "corporate decision" to no longer sign for packages. They did not send me any notification, call me or email me. I found out only through my Amazon.com notice. I run a business and deliveries are highly important. My staff was left without supplies due to EZStorage's "corporate decision". I'm now left scrambling to move and change the deliveries that are already in progress. Which isn't easy if you have ever called UPS/Fedex to reroute something. The UPS Delivery driver told EZStorage that I need to sign something and have it on file with them. However, UPS tells me EZStorage is a commercial location and someone has to sign for it. I'm totally screwed and due to no warning from EZStorage. Worse is that they changed this policy and I paid for my month with the expectation of having deliveries accepted. I demand a refund from them for the time they made this corporate decision to the end of the month because it's highly unfair for me to have to pay when they changed what they are offering. Their rates are also higher than other storage locations. I also got a climate controlled unit but I was sweating bucketing so I doubt it's really climate controlled. They lie about what they offer and I would not recommend them to anyone. Also, when I find out about this policy is when a package of 8 large items is in transit. The only option UPS will give me is picking them up at their facility. As if I have a vehicle that fits 8 large items. They have made my life inconvenience and cost my business money and time. HORRIBLE

    I've been a customer for a month and haven't had any issues. The staff have been nothing but…read morefriendly to me. I've visited Ez Storage which is climate controlled and one other location close by that wasn't climate controlled and I'm willing to pay the extra $75 a month to be at Ez.

    Fort Knox Self Storage - selfstorage - Updated May 2026

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