If you HAVE to pick this location-only use plastic bins to store your items. Cardboard boxes will be eaten through by mice and you will have a ton of mice droppings in your belongings. I had my stuff in storage here for almost a year. Experienced a significant increase during that time in the monthly rate only to find out when I moved out that mice were having a party through my stuff. Finding out that there were mice running through my items and to know my monthly price was around $200 dollars for a 10 x 10 makes me feel like I was scammed. Right around the time I was going to move out-I received an email stating that my rate was going to go up to $250. Mind you I started at $140 and it wasn't even a whole year that went by. Never again. read more

The app access to Bldg 2 has not worked for weeks. Today both elevators were inoperative, but the posted note invited me to carry my stuff to the 3rd floor. The note about the elevators not working was posted on the elevator, not the front door. I was unaware of the problem until I had loaded my stuff onto a dolly and then had to load it back into my van. It also happens to be 99F in "feels like" temps. read more

Super annoying that they lock up carts when the office closes. I also think they may be under-staffed. When a single person on duty has to leave the office (to go into the facility to show a unit or for a bathroom break perhaps) the front door is locked. I've personally seen them lose business this way. They are not as bad as some other companies who get you in at an introductory rate, then raise the rate every few months (e.g. Extra Space Storage). I think my rate here has been fairly consistent. read more

I reserved a 10X20 unit for $330 a month. When I arrived with a full box truck that I just drove from San Diego, I was offered a 3rd floor unit with no access because the elevator was out-of-order. Obviously I could not move in to that unit so I was offered a 10X20 on the 1st floor for over $100 more per month. I asked for a price match but the attendant could not make that decision and referred me to the District Manager. Update: The District Manager made a decision in my favor and did price match the storage unit on the 1st floor. I give this location a high recommendation. Thank you! read more

Public storage is a great way to store items. The location is great. I have been looking for a place to keep my items. The only thing that I can think of is that I would like to have them shipped in. read more

Michelle is pretty awesome and very professional. They always have good specials and when you go try checking online beforehand. Sometimes the specials in store and online vary. Pros hours are great you can't be on the lot after 10pm or before 7am Cons bathroom is nasty and usually not fit for human use. I want there for long just transitioning from NOVa to Silver Spring so I used a 10x40 for 1 month I think I paid 60 dollars on a special they had running. It was well worth it and they had carts you can use to move your stuff in and out. read more

Public Storage - Self Storage Near Me - Silver Spring, Maryland

PROPERTY IS INFESTED WITH MICE Infested with Mice!!!! Whatever you do, find another storage facility. I put the belongings of my apartment into a unit at the end of February. I went to my unit the first week of August to find mice feces all around the front of the unit. My mattress that was wrapped in plastic now has holes in it, with poop all around the plastic and black stains on the mattress. I have the required storage coverage, only for the insurance company to say that out of my $3,000 in coverage, their policies only cover $250 in damage for mice. OF course this was skimmed over in registration. So my $1,000 mattress and box spring and $1,000 couch set are a loss. I've called the property manager 4 times, and gotten no response. You put your belongings in storage to keep them safe. Public Storage takes no ownership or responsibility for their infested properties. Not to mention there is a $30 fee when you are one day late with your rent, but they go free when your property is damaged. Unbelievable!!! Dont do it. read more

No one in the office during office hours. No hand trucks or dollies available. No map to show the second building where I finally found the unit I reserved. Ug. read more

Find another option. This company is nothing more than common thief. If you have a unit for 6 months, your rent will go. Then it goes up again once a year after that. The only explanation given is that is was a "business decision" & that they want to keep the units "competitively priced". That additional cost does not go to facility improvements, nor do the employees get raises. When questioned about the change, it was suggested I sell some of my belongings & get a smaller unit. I already have the second smallest unit offered. read more

The customer service representative was professional, knowledgeable and super personable. Had she not had other aspirations I would have tried to hire her. The building was well maintained and I feel my property will be safe and secure. read more

MICE INFESTATION! They knew for atleast four months (there is a review from four months ago that I see) and didn't disclose! My belongings were in storage for over a year and are ruined including my wedding dress. BUYER BEWARE: There is one little liner in the insurance policy that says vermin damage is only covered for up to $250, NOT including $100 deductible. Scam. read more

Everyone was friendly, with a sense of humor (I visited the store on April Fool's Day). I had all my questions answered and it was both fast and easy to complete the storage agreement paperwork. Ask for Devon...he has a winning smile and will get you whatever you need! read more

I use this storage often and had a small problem. I was able to speak with the manager I believe her name was Michele, was extremely helpful and polite. I will continue using this storage company. read more

Due to a terrible car wreck, my in-laws had to be downsized and moved to Maryland from Kentucky to be closer to family. I was able to reserve two storage areas over the phone/internet close to my in-laws new home in Silver Spring, MD so I could sort through their household items of over 58 years together. The entire staff at this location has been very helpful during this painful and quick move. The location is clean and secured. I have been very pleased with the service from this location. read more

Our check in with Renaye was smooth sailing. She definitely knows her stuff and appreciate her assistance!

So, I have been with public storage for 9 months and already experienced a rate increase. When I started with them I was offered a 50% off deal, i.e. the rate would always be 50% off. I started with $71.00 a month for a 5x10. On October 2016 it went up to $91.00 a month and I was told that it would go up every 6 months! I know, I know read the paperwork which I did, but saw nothing about a rate increase every 6 months. They were DISINGENOUS by not telling me that the rate will rise every 6 months. The treated me as if I truly had the deal of a lifetime when I signed up and moved my things in. I will be hiring movers to take my things to another storage facility that discloses all fees up front. I would recommend NOT doing business with this company, and this despite my pleasant exchange when I first signed up. read more

USE PUBLIC STORAGE AT YOUR OWN RISK!! I moved to the 20904 area in May. At the end of August I moved my things from Acorn storage in Kensington to Public storage on Prosperity Ave. I placed the lock I had on the unit and went back to the office. I was told they would put a sticker on the lock to verify it was legitimate. I didn't have reason to go back to the unit until six weeks later. I arrived at the facility on a Monday night and found the "security" gate wide open. I went ahead and typed in my code to disarm my unit. When I got to my unit I discovered that my lock was gone and a different lock in its place. It was after hours so I left voice messages for the manager and district manager. For the next four days I got the run-around from the manager, the district manager, and the head of customer service for the company. I was at fault in their eyes. The district manager eluded that the new lock was mine and I had lost the keys. When I suggested it might have been an employee who changed the lock, the district manager got highly insulted. That's when I knew I was right. DO NOT USE PUBLIC STORAGE!! Public storage would take NO responsibility for anything. I spoke to an attorney friend who asked if I had taken out insurance. Under theft it is clearly stated that the presence of a lock other than my own did not constitute theft. DO NOT USE PUBLIC STORAGE!! After discussing the issue with friends, business associates, and co-workers I discovered my situation was not unusual. Stories of water damage, employee errors, locks being cut off, homeless people living in the units, etc, etc. began to run rampant. Not just at the Prosperity Ave location, but others within a 25-30 mile radius. DO NOT USE PUBLIC STORAGE!! read more

Devon helped me immediately even tho I came in a few minutes before close. I was in and out in under 15 minutes. Wonderful customer service from the whole team. read more

These people are horrible!!! I made a reservation online and I get a call from someone at the office telling me I need to schedule an appointment to come take a look at the unit and talk to a sales associate before I move in?!?! I tell them I cannot just change my schedule last minute and won't be able to come in. They started telling about their policy where they cannot hold the unit less I come in despite the fact that I have a reservation. I asked them why that information isn't written anywhere on the reservation and both the regional manager and the on-site manager ignored my question and kept repeating their policy which is not written anywhere on the reservation. They are very unprofessional, don't listen and half the times they are not even there in the office to pick up the phone. Terrible. I'd pay double for a place that is more reliable. read more

We reserved a storage locker online at the Prosperity Drive. The next day, we received a call from Michelle who encouraged us to come inspect their available selection and finalize our choice. We scheduled a time to meet with her. When we arrived, Michelle showed us the unit and explained how their location works. She helped us make sure we had selected the optimal size for our needs and she answered all our questions. We were very impressed with her thoroughness and professionalism. read more

I just moved my furniture into the Public Storage facility on Prosperity Dr in Silver Spring and I have been very satisfied! Carlos and other staff there have been very kind and helpful. There are lots of storage facilities in the nearby vicinity but I'm lucky that I chose this one. read more

It wasn't just the great price for a 10x10 unit that sold me -- the property manager that helped us was fantastic! She was open and honest including being very upfront about the way Public Storage operated. She clinched the deal! read more

Ahmani offers excellent customer service and was able to get me in my storage space in a beyond exceptional time!!

I have had my one bedroom in storage at the Prosperity Drive location in Silver Spring for 5.5 YEARS ( :/ way too long). This facility is very well maintained, the people at the desk are pleasant and helpful. I recently moved into an apartment and transferred the contents of my storage unit to my apt. I am even more impressed - I have found no bugs in any boxes (thankfully) and even linens that were packed for 5.5 years still smell fresh. My one beef is that every single year the rent went up. Finally at year 4 I asked for a break and they did not raise the rent. However, at 5 years, the increase seemed a lot more than previous increases. In any event, I am very happy with this storage facility. read more

I've had this unit for at least 2 years too long, however, I don't worry about my belongings being here. I haven't had any issues with things being kept in this facility and I would recommend it to anyone looking for a storage space. I came in on 6/15/15 and greeted by Devon. He provided me with information I wasn't aware of and was able to help me with the questions that I had. read more

Very professional staff! They provided great recommendations for products, and ensured I was able to get what I needed and save money at the same time. read more

I had a good experience with this location. Chris was so helpful and show everything around and answered all my questions. Very professional. read more

Anton provided awesome customer service !! And was very knowledgable and honest by expressing his opinion on units and their locations . Thank you ANTON!!!!!! read more

Great staff, helpful, friendly--well maintained and clean, couldn't be easier. Did most of it on line!

I only went with this place for the location. but I expected way better. first off, I didn't get the $1 first month deal they keep promoting. I wish they were open longer. they only have a few dollies to move stuff and they are rarely available. my unit is on the 3rd floor on the end so I spend a lot of time walking back and forth. a lot of the automatic lights don't come on so I fully expect zombies to jump out at me every time I'm walking through there. read more

The staff at the location are good people. However, the company is horrible. They have you sign a contract but then they're able to change the rules whenever they feel like it. In the contract it states, if you don't pay by the 6th, on the 7th you would not be able to use your access code to go through the gate and if not paid by the 15th would assess a late fee on the 16th. They then randomly decided to change the access date to the 3rd. Now they've decided to change it back to the 6th and you now assess a late fee on that date also. I don't understand how you can sign a contract and they get to change the rules, fees and dates whenever they feel like it. They literally take advantage of their customers. They make you feel like you're getting this great deal and before you know it you're paying $200 to $300 more with rules being changed constantly. At that point you're stuck. This Company only works out if you're looking for short term storage-no more than 6 months. read more

This is my first time dealing with a storage business as my partner and I are making a cross country move and need to get some stuff out of our current home to show it. I went up to the Public Storage off of 29 in Silver Spring as its close by and was immediately greeted with the biggest smile ever........the smile was on Michelle's face from behind the desk! It quickly made me feel better. Like I was in good hands. She quickly assisted me in selecting boxes and packing materials and told me as she helped get my purchases in to my car to come back and see her for a storage unit. Well we did need a storage unit so back I went with my partner in tow and once again there was that smile! Michelle again quickly took care of us and we are very happy with the service we got....in fact her boss was there and was equally helpful and engaging. The team at this public storage are top notch! I highly recommend them if you need packing materials or storage and be sure to see Michelle for that smile! read more

I had to use Public Storage on Prosperity Drive in Silver Spring because of a family emergency situation. The lady who helped me was very friendly and very helpful, she even offered to pray for me and my situation. She made a hard situation a little bit easier and a friendly gesture that there are still good people out there who care. I would recommend this place to anyone who needs to utilize their space. Thanks so much Michelle Silva. read more

This was my first time renting a unit with Public Storage. I thought it was going to be a nightmare, because there is a stigma that comes with renting storage units, but my experience couldn't have been better, given the circumstances. I fell into an unfortunate situation with my son that resulted in him getting evicted. I needed to rent a unit quickly and get his belongings into storage before they were taken away. I know that I came into the store in a rare form out of frustration, but the young lady was so kind and empathetic and extremely helpful. She knew exactly what size locker to put us in by just asking questions about our furniture and belongings and she was so thorough. She even called back a week later to ask me how we were doing and offer us additional guidance! Loraine, PLEASE KEEP UP THE GREAT CUSTOMER SERVICE! This lady is so kind and sweet and professional and she really went above and beyond for our family and threw us a little bit of sunshine on an otherwise cloudy situation. God Bless y'all. read more