When I entered the office Mr. Farid the Manager acknowledged my presence and greeted…read more He listened to me and explained clearly the products they are selling and the sizes of the available units and their particularities as far as climate control. He helped get a good unit and even drove there to check if I had what I was looking for. He is so helpful and knowledgeable of what he is doing. He understands how to help a customer in need or distress. Thank you so much Mr. Farid. His assistant also Ms. Julie was so nice. I definitely recommend this place. Good job guys!!!

I had the BEST EXPERIENCE at this location and highly recommend to my friends and family and…read morecommunity. Farid and Julie were amazing! From the time I signed up for my space, to my exit. They were extremely helpful. I always had anxiety behind previous storage facilities because the lack of customer service. Well this location made up for that, and exceeded my expectations. The unit was clean, easy access for my moving about, safe and secure location at all times and five stars on Customer Service! Keep up the good work!

Very mean business to the other community businesses…read more There was a massive shutdown of route 29 today. Access to a very large and reputable daycare/summer camp could not be accessed for parents to pick up their young ones. The closest parking was ezStorage. When parents started parking there and then walking to get their young children, the ezStorage decided to start having cars towed. They didn't even care about children being left into late hours from their parents. What kind of business does not help fellow businesses in the same community. If anything if would give ezStorage free marketing. Dumb move. Please avoid. Immoral business management.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

So easy to register online. Spotless 5x7x8 unit, perfect for OOS student at UMD-CP to store larger…read moreitems for summer. Made our end of year move so much easier! Thank you!

Be aware of the following (long term renter). Owner says he can't (won't) negotiate…read more 1. Changing Prices National self-storage companies use a system called "revenue management" to set their prices. At the national storage conventions, owners take classes about how to use this software to increase revenue by raising prices on customers. What is revenue management? This practice is what airlines and hotels use when they quote you a different rate for the same flight or room based on demand. Big storage companies do the same thing, reassessing their prices hourly. This means if they only have one 10 x 10 unit at the moment you check, it might be priced at $200 a month (compared to $100 last week). You can get the same unit at a company that is not using this software for much less. Why are they doing this? To make sure they are charging you the highest price they can get away with to maximize their revenue. 2. Increasing Rent All the Time When you sign a contract with one of these companies, you think that you've locked in a price for the rest of your lease, right? Not true. Almost all contracts in the self-storage industry are month-to-month. This means they can increase your rent at any time with a 30-day notice. National companies increase rent for current customers frequently, oftentimes twice a year. So, a unit you thought would be $70 per month suddenly costs you $115 per month. If you stay a year with that new rate, you'll be dishing out an extra $540 you hadn't budgeted for originally. 3. Charging High Fees National self-storage companies often reel you in with attractive pricing or a special but get you with fees. You may think you're paying only $70 per month, but wait, there's more: Admin fee ($20-$30) Lock charge ($20-$30) Late fees ($50-$60 for more than 30 days late) Deposit fee ($25-$45) Those fees add up, especially if you stay in your unit for a long time. Your bill inevitably ends up being much larger than you initially planned. 4. Ripping You Off with Insurance The big storage companies try to squeeze every possible penny out of you. One of the ways they do this is by requiring you to buy their storage insurance. While it seems like it adds value for customers, storage insurance is just an additional revenue stream for storage companies. Often, the insurance provider is the self-storage company. Other times, it's a third-party provider that gives the storage company a monthly kickback for selling policies. Public Storage automatically enrolls you in its insurance program, and you have to opt-out later to get out of it. They don't even offer good coverage. When you try to make a claim, you'll find the policy is selective in what it covers. Storage insurance is just an easy way for national storage chains to make an extra $15 to $25 per month from you. In fact, most renters have homeowners or renters' insurance that automatically covers items they've put in storage without additional cost. Our experience in managing 5,000 storage units is that it is very rare -- under 1% -- for something to happen that affects the contents of a storage unit. If you wrap your furniture in thick plastic wrap available on Amazon, and pack all your other items in plastic crates with tight lids, you will avoid almost all of the possible incidents that can affect your contents. That effort would eliminate rodent damage, mildew, and water damage, plus protect against absorbing the smell of the unit. The only thing left that could happen is theft. You have dropped your risk to .1%. Let's look at what would happen if you somehow incurred a loss: If you buy their insurance and stay for two years paying $25 extra a month, and if their policy covers the damage you incur, you have paid $600 for the insurance plus the $100 deductible. So you would have to experience over $700 in damage for it to help you. Do yourself a favor and spend $100 on packing supplies and rely on your homeowners or renters policy. 5. Making You Buy Their Expensive Lock Unfortunately, most national storage companies require you to buy their lock for $15-$20 (or more) instead of providing one to you free of charge. You can get the same lock at the local hardware store for $6.

The representative Tee was awesome. She made sure that the mutual agreement was fully understood…read more And, she allowed me to see the space prior to signing the lease agreement.

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

First Month free?..............check Friendly helpful…read morestaff?..............check Reasonable insurance?............double check Clean spacious lots? ..............check Satisfied client?...............you can check that too.

I was renting from them, but I started off paying in the 100's and every august or anniversary date…read moreit would increased to where I was paying $300's. Glad I'm out

I recently helped my girlfriend move out of three units and different facilities around Silver…read moreSpring. This place was the best of the three. The unit was clean, dry, absent vermin except for a few spiders. Her valuables were in the same condition coming out as they were going in. The staff were nice, with one exception. Don't deal with Candace. Calling her a bird brain insults any chicken that can play tic-tac-toe without a helmet. Bottom line: rent a unit here, it's great, but not while Candace is there.

I showed up to pay my storage at 5:25 pm because the office hours online and the office hours on…read morethe door say 6pm. Granted my storage facility is on Fenton in Downtown Silver Spring, but I've been told that I can pay at any public storage location. I went to this location because I knew that I couldn't make it to the one in downtown before they closed at 6pm. This location had a sign that said the manager would be back at 5:55pm so I waited and no one showed. The lights shut off at 5:50 and I thought someone was playing a prank on me until I finally decided that this place had been abandoned and wasn't even open for business during it's stated business hours.

From my experience so far with this contee road branch, I'll recommend Public Storage to anyone…read moreseeking a safe stash away for their stuff. Martha was amazingly helpful, the facility was always clean and serene (rather than spooky). Irrespective of cost, the value of anything is in the quality of its production. The service here gets an A from me (being modest).

Extremely friendly and they even remember who you are. Professional and courteous which is hard to…read morefind these days in customer service. Crystal is amazing don't get rid of her! Thank you