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Germantown, MD

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Extra Space Storage

3.6 (24 reviews)
Open • Open 24 hours
Updated a few days ago

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More mice droppings. Ugh
Rita W.

Mice infested. We rented an outside unit for a long time and were shocked to discover all the mice droppings all over our stuff. It was disgusting. We trashed most of the stuff since I was not going to bring any of that "crap" (literally) home with us. The management is either ignorant, completely oblivious or indifferent because they refuse to acknowledge that there is a problem. I took pictures of the mice droppings. See it for yourself

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6 years ago

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11 months ago

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Emily S.

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10 months ago

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Emily S.

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2 years ago

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Emily S.

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2 years ago

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Emily S.

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2 years ago

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Emily S.

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6 years ago

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Emily S.

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4 years ago

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Emily S.

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8 years ago

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4 years ago

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Emily S.

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9 years ago

They were very easy to work with. Jennifer made us feel welcome and appreciated. The rental process was easy. The units were as expected.

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8 years ago

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11 years ago

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6 years ago

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Emily S.

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12 years ago

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9 years ago

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12 years ago

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9 years ago

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11 years ago

Very easy process, courteous staff, and prompt service. The unit is clean and seems well secured. I would recommend them.

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9 years ago

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13 years ago

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12 years ago

The staff at this location is great and very helpful. I love our space and any question have been answered quickly and courteously.

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12 years ago

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11 years ago

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Review Highlights - Extra Space Storage

“The rental process was very easy, Daniel was very helpful and professional.”

Mentioned in 2 reviews

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All My Sons Moving & Storage

All My Sons Moving & Storage

(76 reviews)

I had a very good experience with All My Sons. The team was organized, efficient, professional, and…read moreworked hard throughout the move. I also thought the service was a good value for the level of work they provided. What I especially appreciated was that they worked with me to find a solution when my plans changed. At one point, I was considering storing my belongings at their warehouse for less than a week. Rather than simply taking the additional business, they told me it did not make sense to move everything from the original location into warehouse storage for such a short period because it would unnecessarily increase my costs. That advice was one of the reasons I ultimately decided to use PODS instead. My moving needs did change at the last minute, which made the overall move more expensive than I had originally planned, but that was because of the changing logistics, not because they were trying to increase the price. I really appreciated that they were focused on helping me find the most practical and cost-effective solution. I would absolutely recommend them.

***UPDATE: true to their deceptive character they commented sounding very helpful and like they…read morecared only to email me back and send me jumping through more hoops. All for sure. TERRIBLE business. SO mad at myself for not knowing better.*** I guess I should have come to Yelp before booking. Looks like I am not the only one, don't know if that makes me feel better or worse. When I called Karen was awesome and I was so excited for the service. Silly me. I have moved 10 times before this in as many years. This is BY FAR the worst experience I have had. I KNOW how long it takes to move my place. Not only did this take more than TWICE as long with allegedly a whole other person, they brought a fourth unauthorized guy. And still took more than half the time. One guy sat in the truck most of the time, I have pictures, the others didn't start on my kitchen until the end, had to wait for that....later to find out when I went back to the old apartment they hadn't even finished the whole kitchen ...ran over my allotted time at the building I was moving out of, at my cost. And then they ruined my couch. So I paid DOUBLE what I was expecting, which was already more than what was quoted cause I was adding a little buffer, but ended up tipping a whole additional person because I'm not a jerk. The guys were nice but inefficient. Kept saying this is what you get with a higher quality mover, but it was not even a better experience. They were wasteful with the amount of packing supplies they used, never presented or communicated the prices of the materials they were using, which I was told was included anyway but also others I never approved or asked for. Just popped it on me in the end. Oh and then they say "we are going to adjust your time by 15 min you'll see a refund on your card" and two and a half weeks later still waiting for it to even show pending at least. But you better believe the charge was instant. I was debating sharing my feedback but was so mad I finally emailed the company. But no one had even dignified me with not even an automated response, just silence. So I come here to do something I pretty much never do. But that's how annoyed I am. Sorry but would rather recommend. Cheap Movers, way better. I used last move were a thousand times better and a QUARTER of the price. I'm not even cheap but I hate being taken for a fool, and it turned out to be just that. That's what I get what I get for using hourly movers for the first time, never again. A slow work scam, exactly what I was worried about, but like an idiot I bought into the reassurances Karen gave me but they truly let her down. I hope she knows they're having her selling lies.

Best Movers - Setting up at my new place

Best Movers

(314 reviews)

$$

I was looking around for an affordable and highly rated moving company and I am glad I went with…read moreBest Movers. I was a little nervous about moving because this would be my first time using movers. I also needed movers who would move both mine and my fiancés apartment furniture. I was in contact with Mia throughout the entire process and she answered all my questions. It was a 3 man crew who arrived 15 min. earlier than the scheduled arrival window. They were super quick and efficient with moving all my boxes, disassembling my furniture, and wrapping my larger furniture with blankets. They then went to my fiancés apartment and was able to load everything from his place as well and get to our new apartment with all of our stuff. I did lose my step ladder and broom during the move but after calling the next day they were able to find and bring it that day. I was super appreciative of this. I would highly recommend using this company and would use in the future!

After using this company for several local moves, my last experience was awful. Aside from damaging…read moreseveral pieces of furniture and claiming it was like that before the move (it wasn't; I keep my furniture in excellent condition), the packing experience was terrible. They took original, painted artwork and put it in a box with other framed pictures and metal pictures without protective wrapping. Despite telling them that I had items in two storage units as well as a single-family home, they failed to adequately staff my move, resulting in time wasted at the storage facility for another truck to show up and insufficient personnel to unload the trucks at my new location. The whole move lasted well into the night because they hadn't adequately resourced my move. Regarding the damage to my furniture, I was told I would be reimbursed a certain amount, and I agreed. It was a fair offer. Then I got another written offer that was significantly below what was originally offered to me. The amount that was supposed to be reimbursed to me? Never received. As I unpack more boxes, I'm finding more damage and shoddy packing. I can no longer recommend this company.

BonzaMovers - 2 bedrooms home loaded into a small trailer by BonzaMovers

BonzaMovers

(109 reviews)

$$

I used Bonza movers again for a second time earlier this month as I moved from Alexandria to DC. As…read morebefore, Abba and his crew were on time, ready to go, and incredibly careful and respectful of all of my belongings. His team of two movers got everything down to the truck speedily, while Abba carefully wrapped up all of my larger and more valuable items. They made it to the new location pretty quickly, and also unpacked carefully and quickly. They had me inspect the truck once they were done just to ensure all of my belongings were out, and took care of the bill, which was exactly the rate we had agreed upon during scheduling. Highly recommend this team of skilled movers! Great value and service.

What an exhausting and frustrating experience! They didn't send or highlight their policy ahead of…read moretime or explain that the hourly rate they gave us didn't include the cost of the truck the way other quotes did so we thought they were more affordable when really they were not up front. We also told them ahead of time we're in a townhouse with 3 flights of stairs and all the main furniture we needed to move (we did all the small and fragile items ourselves since we're moving 25 mins away). No lamps or dishes or decor. Literally boxes and furniture that was too heavy for us. We moved from a 1600sqft townhouse with 3 rooms.. I don't understand.l how this was such an insurmountable task. They spent 4 hours just in our 2 upstairs bedrooms which included standard items (king bed, 2 side tables, wardrobe, small dresser, daybed and 2 unassembled cribs) a lot of which we had shrink wrapped ourselves. They stood around wondering what the best way to get things downstairs was so my husband who was very frustrated by their pace just started doing it himself and exhausting himself which was why we hired them in the first place. 4 grown men who's job it is to move things should know how to do this. Our property isn't unique for Nova so I'm not sure where the confusion came from. We have 2 small kids and did a lot of the work to get things done for them but somehow these guys stretched it to an 11 hour day because gotta make that cash, right?! Then at the end My husband asked them to wait so he could double check if anything big was left and when he noticed they left a whole big tv box on our top level, they were driving away. Didn't even listen to him and had the nerve to say they would charge him for the box if we kept it. What?!! Soo much stuff was left for us after they left and they didn't put a single piece of furniture in the right place at our new house. We said "in the corner" and they put it 2 feet from the corner...moving with kids we have exhausted ourselves beyond belief getting moved and these people made the journey not only expensive but soooo very difficult. We had to go back and move extra thigh and clean for a few hours.. very stressful. Major waste and would absolutely never recommend them. Insane amount of up charges ($400 worth of tape as though they don't buy it in bulk). Never again! Our new house is a tornado of things none of which are in the right place and I'm so upset and overwhelmed. What's hilarious is that they wrapped everything like crazy but still broke a wheel from our fridge and just said "oh". No apologies, no offer to fix it, no we can take off something for you... nothing. Then $3000 later they asked if we wanted to tip on top of this nightmare of an experience...very bold, but the only tip I can offer is "Do better. Much better"

Perry Moving & Storage - Welcome to Perry Moving. "The Best Move You Will Ever Make!"

Perry Moving & Storage

(78 reviews)

Best Moving Company EVER! I scheduled for Steve F. to come out and provide me with a quote for a…read morepack and move. He was timely and very professional. The day of the move, the movers showed up early but it worked out. David A. and crew got the job DONE!!! They were about their business taking great care with packing and securing my property. Due to some unforeseen circumstances, I had already packed my master bedroom and later completed the kitchen/dining room. Therefore, they completed the remaining three (3) levels and did a FANTASTIC job. I've never experience such experts with great customer service. The last movers I hired, dropped a case of Cooperhawks Wine and never replaced it. I would highly recommend this company, if you are looking for quality service. The pleasant surprise was that since I had packed some of my rooms, the quote went down because the Time & Material was less. So glad that I took the recommendations I received on Perry's, and decided to contact them.

The person who completed my initial assessment was Diane Linville. The moving coordinator was…read moreStephanie Miller. I have worked with United Vanlines/Perry Moving twice. Once from Indiana to Baltimore City, and the second from Baltimore City to Michigan. The first time I moved with them, the moving coordinator I worked with was very communicative, checked in with me throughout the moving process (including when my items were being picked up), and was conscious of my anxiety levels. The second time I moved, I needed to contact Stephanie to remind her of upcoming deadlines, follow up with her when she said that she would get back to me and failed to do so, and was also unprofessional at times, uttering profanities like "retarded" in reference to the move itself when on the phone with her. What's more is that one of my inventory items never even arrived to me. They launched an audit to find the lost items but came back empty, so I guess one of their workers just walked off with it. The pay out on the audit also was less than half of what the items were valued at. Some of the items that were lost can't be replaced. Like how does something just walk off? You're a moving company that specializes in moving things, and you're one of the most expensive brands in the market with guaranteed service. On a positive note, the people who picked and dropped off my belongings were very professional, on time, and handled everything like glass. Don't think I'll work with Perry again.

Clutter

Clutter

(54 reviews)

NOTE: Shortly after I posted this review, a Clutter representative reached out to me to apologize…read moreand asked to connect so we could resolve any issues in a quick and fair way. They followed through on this and then some. Within 24 hours, I received a multiple phone calls, an updated claim and satisfactory terms and conditions that more than satisfied the issues I outline below. ORIGINAL REVIEW: I do not write reviews on Yelp, but Clutter unleashed a different beast. I used Clutter for over a year in DC. I had a positive experience with moving my stuff into storage, but they absolutely butchered getting my stuff back. Here's what happened, with accompanying pictures below. - I had wrapped my mattress using a mattress protection bag prior to being put into storage. When I saw my mattress in the storage return from Clutter, the bag had been ripped and a corner of the mattress had been dirtied. - A Clutter mover recklessly wheeled my dresser into the corner of a doorway, shattering a bottom section of the dresser and scattering wood pieces in the hallway that I cleaned myself. - When moving my bed frame into my room, the Clutter mover hit the bed frame on the wall, damaging it. My building said their vendor would charge $200 for fixing the wall. - I opted to store my guitar amplifier, a Fender Blues Junior IV. I loaded the amplifier into a box at the loading dock, placing multiple "fragile" tags on it. I recall a Clutter mover scanning the amplifier into the system. The amplifier did not show up in the system and I did not receive it during my storage return. When I asked for an original itemized list of every item picked up, they did not provide it, instead pointing to the valuation process for assessing my claim. I have every reason to believe they broke the amp or delivered it to someone else. If you are going to use them, then buy the most expensive protection plan if you're going to store valuables. But that would put the price on par with other storage companies that will actually do a job of storing your valuables. TLDR: Clutter is awful. I will never use them again. It's pretty reassuring to see the many others who agree with me. Believe us and use someone else.

DO NOT USE CLUTTER IF YOU EVER WANT YOUR STUFF BACK…read more And this is coming from a girl who never yelps and the few times I have yelped; it's usually to give a compliment. -- but, never again with clutter. I live in DC and tried used clutter. They came to my apartment and pick up my items. All was fine until I tried to get my items returned. Then I tried to schedule to get my items back from clutter and all of a sudden they would not deliver my items back to the exact same address that they picked up from. Moreover, you can't even talk to a someone on-site or even near-site. They immediately connect you with a call center they have out of the country which is so far away and removed from the on-site location that you can tell they just have somewhat of a script to go by and cannot actually help you with anything beyond what's in their script of options. It's extremely frustrating and I cannot emphasize enough that I will never again use them.

All My Sons Moving & Storage

All My Sons Moving & Storage

(54 reviews)

So here's how they absolutely rape you. They quote…read moreliterally half of what the balance will be (all in). They load up, using MUCH more time and materials than needed. To add to the bill. Let's put it this way they used over 4 hours to "pack" but less than 2 to unpack and leave - one of the three guys I paid for wasn't even working after he showed up 40min late. The ONLY reason I don't give a single star is because the two poor guys who actually did all the work (one mainly) were very respectful. In all honesty only one piece of furniture was damaged (that I am aware of at this time). Save your money DO NOT USE these rip offs. Thank God Amex is good I'm filing a chargeback I know I'll be protected.

DO NOT HIRE THIS COMPANY. They charged $366 for fuel, for an 8 mile drive. While also being paid…read more$219/hr for their driving. You set up the move with Kim, who is very sweet. The movers come out, who are awesome at first. When you all arrive at the new home, Scott gives them a price, and they hold your stuff until you pay whatever they came up with, over 2k!! $366 charge for gas! 8 mile drive. Scott the Scmuck is who answers complaints and is unwilling to reduce the price. He had a IDGAF attitude. Very unprofessional. These guys dumped the boxes and left in a hurry. For over $2000 they should have unloaded the boxes, at the very least they could put the clothes that are on hangers, on a rack in the closet. But the worst part of their scam is the individual movers ask you to rate their performance on the company's website, and the ratings are representative of their individual performance, not rate the company. This is why you see any positive reviews. They convince you you're reviewing the guys that come out instead of the company. The company is horrible. They privately contract groups of movers, then tell them the incentive to hire them is by the review left online. The movers convince us the review is for them, not the company. Truly a horrible company

Extra Space Storage - selfstorage - Updated November 2026

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