Wendy was amazingly helpful through the whole contracting process and determined just the right…read moreunit for our needs. It's perfect ! The follow up email from the manager was super helpful as we headed out to take items out to the location. I really appreciated the follow up call the following business day to ensure our move in went well. Awesome customer service all the way around. 100% recommend!

Recently rented a storage unit Extra Space.. Sandy, the Station Manger, made the entire experience…read moreas easy as possible. She answered all my questions and gave me a tour of a couple of units that fit within my needs and budget constraints. I highly recommend this facility for your temporary storage needs

I could give zero stars, I would. This place is an absolute nightmare! Over the past two years,…read morethey have increased my rent by over 200%--yes, you read that right. They lure you in with an affordable rate, then jack up the prices repeatedly, with no justification other than pure greed. And what are you paying for? A filthy, neglected dump. The facility is dirty, poorly maintained, and infested with rodents. I have found mouse droppings near my belongings, which is completely unacceptable. The hallways smell musty, and the overall condition of the place screams neglect. Customer service? Nonexistent. The staff couldn't care less about your concerns and will just shrug when you ask about the outrageous rent hikes. Do yourself a favor and stay far away from this place. There are plenty of other storage facilities in the area that don't treat their customers like cash cows while offering third-world conditions.

The storage facility is conveniently located on Middlebrook Rd. The code entry for the facility…read morehelps in moving in and out. Access to the storage is easy and I could just pull up and unload my stuff. Of course you need to bring you own dolly for quick storage.

My husband and I were searching for a storage unit and looked at a few places in the area of…read moreGermantown. When we arrived here, Melissa, at the main desk was very pleasant and answered all of our questions and provided us with all the options available. She took us to see the unit and we were able to secure it the same day. We noticed that the door was not opening correctly and she immediately had it taken care of within a day or so. The storage facility is temp controlled and indoors, which is what we wanted. They have surveillance and secure entry systems in place. They are open 7 days a week, with access hours from 6am-9pm. The facility is kept clean and is overall a good choice for storage needs in Germantown.

DO NOT RENT STORAGE SPACE HERE! Rates appear to be cheap initially. They deserve zero stars for…read moreraising rates in the middle of a pandemic when the world is facing health and financial hardships. This company only cares about themselves. They raised the rent with 30 days notice. They do not send email notifications of bills or rent increases. I was notified of the rent increase via postal mail. What if my address was incorrect? I would of received fees or figured it out hopefully when I went to pay the bill. There are hidden fees. Pro The only pros are the employees appear to be nice and the units are clean. But then they will nicely send you bills for fees and increase the rent at anytime. I have rented from Public Storage in the past. They actually care about their customers. I would recommend renting from them instead.

Great pe and service josh or John is the best…read more very helpful and respectful

The staff here are amazing. Very friendly and helpful when you need them. I have been using the…read morestorage for years and always had a pleasant experience when any issue arises.

We picked up a 10' Uhaul and car carrier trailer today. Sa-id (say-eed) and Thomas were friendly,…read moreprofessional and super knowledgeable about the product. This was our first time at this location. Greatly appreciate all the extra step including ensure prices were correct and showing us how to load the car on the trailer! Hope these guys know how valuable they are, great job!!

I had a Uhaul booked at Food World, the location around the corner. When I got there, it wasn't…read moreready for pickup and the store didn't open until 10am. Having hired movers, I was in a pinch- and this Uhaul store saved me!!! Not only were they so helpful and transparent about getting me a truck right then and there, but they made sure my previous contract with Food World was voided so I wouldn't get charged twice. Also, they let you leave your car there, which was nice to avoid juggling. Definitely recommend working with this place

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I've used PAS storage for an auto trailer on 2 different occasions in the last 5 years. The lot is…read morespartan, and working the gate/padlock requires a little more effort than some of the storage chain options, but the price is competitive. Mark (owner) has always been responsive to phone calls, and on time when I needed to meet him on site.

This facility is good and the guy was honest to deal with. The only problem was not liking to get…read moreout to lock/unlock the gate.