Our coordinator Wilson was great to work with and the customer service experience was excellent!

This review is long overdue. I needed time before writing it because I was recovering from a personal tragedy. Around February 2026, in the middle of grieving a significant personal loss, we had to relocate from Virginia to Dallas. It was already one of the most difficult periods of our lives, and we trusted Gorilla Haulers to make at least the moving process less stressful. Instead, it became one of the worst experiences my family has ever been through. We spoke with Eli, provided a detailed inventory list, and chose Gorilla Haulers based on their online ratings and reviews, as well as the assurance that we would have an experienced moving crew. We trusted those promises. On moving day, 5 movers arrived. We were surprised by how many people showed up, but we didn't think much of it at the time. It quickly became obvious that they were not professional movers. Most of them spent time watching YouTube videos, chatting, laughing, and generally having fun instead of working. They were not taking the job seriously at all. They moved at an incredibly slow pace, and they even admitted that it was their first day on the job. This was completely different from what Eli Jones had told us about sending an experienced crew. What should have been a routine move turned into an exhausting 11 hour ordeal. Boxes were packed with very few items in them, many belongings were packed carelessly, and several items were damaged. Because the crew worked so slowly and inefficiently, they eventually ran out of time, leaving approximately 10-15% of our belongings behind. We were left to deal with the remaining items ourselves after an already exhausting day. To make matters worse, we were charged nearly double what we had expected. Considering the quality of service we received, it felt completely unjustified. Since then, we have completed another interstate move with a different moving company, and the experience was night and day. That move was organized, efficient, professional, and completed exactly as it should have been. It confirmed that what we experienced with Gorilla Haulers was not normal--it was simply unacceptable. I'm sharing this review not out of anger, but in the hope of helping other families avoid the experience we had. We chose this company because of its online reviews, but based on our experience, those reviews did not reflect the quality of service we received. I would encourage anyone considering Gorilla Haulers to look beyond the ratings, do thorough research, and be very cautious before trusting them with your move. Looking back on that day still brings tears to my eyes. It added unnecessary stress and heartbreak during one of the hardest times in our lives. I sincerely hope no other family has to go through what we did. read more

Update to initial review. PLEASE DON'T USE THIS COMPANY! I wrote an immediate review about Gorilla Haulers before directly after I moved. Now that I am settled; I found more terrible news to add about Gorilla Haulers. We have been settling one room at a time; and finally was able to hook up the tv in the spare bedroom. I looked at my tv to find a thumbprint and crack on my tv screen and just as I thought, my tv was broken. The crack actually shattered the screen's digital display. So, now I've found in addition to the broken and ruined things in my initial review, I have to add a broken 55" tv. Save your money and headache. Please use a more reputable company or friends & family. read more

DO NOT USE THIS COMPANY FOR LONG DISTANCE MOVING. They will mislead you and lie to you. They are also not very responsive. YOU have to continually reach out to them for updates. Once they have your load. they will hold it hostage until they are ready to ship. My load remained with them for over 3 weeks before they put it on the road to ship, but told me to give them a 5 day head start. I was in my new place for more than 3 weeks with nothing waiting for them to delivery everything I owned. Pick another company, there are plenty of them. Youve been warned. read more

Gorilla Haulers helped us move from New York to Maryland with ease and comfort. We didn't have to do any heavy lifting. They were very professional and friendly. Within hours, all our affairs were in order. I would definitely recommend them to anyone looking to move locally or long distance. Kudos! read more

Gorilla Haulers - Junk Removal & Hauling Near Me - Germantown, Maryland

I had an extremely disappointing experience with Gorilla Haulers for my interstate move from Maryland to Florida. The problems started on pickup day when my bed's headboard was accidentally left behind in the parking lot after the truck departed. Although they eventually recovered it, it took approximately 45 days for it to be delivered to my new home. I repeatedly followed up for updates but was rarely given any meaningful information. The company consistently avoided responding to emails and instead called me, leaving very little written communication despite my repeated attempts to get clear updates. When the headboard was finally delivered, the technician started reassembling my bed but left before completing the work, leaving me with an unusable bed yet again. I ultimately had to finish assembling it myself. I also discovered damage to the bed frame during the process. I sent them pictures but no response. No acknowledgement or accountability for delays. The entire experience required constant follow-up on my part, and I spent far too much time trying to get basic updates and have the move completed. After paying in full, I expected much better communication, professionalism, and follow-through. Unfortunately, this turned what should have been a routine interstate move into a frustrating experience that lasted close to two months. Based on my experience, I would not recommend Gorilla Haulers. read more

The crew arrived on time and finished ahead of schedule. They pointed out an item that was slightly damaged before they moved the item.

This was the most unprofessional and irresponsible bunch of " movers " I have ever worked with. I have moved at least a dozen times in my life and this by far was the worst one. These people ruined many of my belongings , Left furniture in pieces not put together and an entire garage full of unlabeled boxes. The move took 2cdays when the quote was for 1. Cost 800vdollars more than the quote. The list of complaints I have is endless.. Buyer beware. Do yourself a big favor and look elsewhere... read more

Do not hire Gorilla Holers if you expect a full pack-and-move service. I paid for complete packing and moving. They only transported my pre-packed storage boxes and packed less than 50% of each room in my home. The job was left unfinished, yet I was charged the full price. This created unnecessary stress during an already difficult move. I feel the service did not match what was promised or paid for. Please be cautious and do not use this company. I contacted their office on Friday when I went back to my previous place to check and was shocked. I called Eli the operations manager and complained on Saturday and said Wilson the owner would call us. To date no feedback!! Wilson the owner did the move - how's that for service from a company owner. Do not use this company!! read more

Honestly, these guys were awesome. From the first call they were straight with me about pricing and what to expect. The crew showed up on time, wrapped everything, and worked super fast but careful. I had a long-distance move, and everything got here just how it left not a scratch. I'd 100% use Gorilla Haulers again read more

Two stars because the process started out positive. By the end of my delivery, which was earlier than expected (a plus) my calls were avoided. What was agreed upon and documented was not represented at pick up or drop off. My move ended up costing 50% more. This company is no different than others. They get you coming and going. My scf was much less than they said, and I was charged and extra $300 for delivery. So many discrepancies! Sad! So sad! From the sales rep Eli, to Wilson, the pick up team and then the delivery team..a rip off! Do better, be better! read more

This moving experience was nothing short of a nightmare, and I would not wish it on anyone. From start to finish, it was defined by incompetence, disrespect, and outright cruelty from the individuals and the company I trusted with my belongings. What should have been a simple, professional service turned into one of the most stressful and infuriating encounters I have ever endured. The two young men sent to handle my move were nothing like professional movers. They behaved more like thugs than service providers. From the moment they arrived, their attitude was apathetic and rude. They carried themselves with hostility, as if they were looking for an argument rather than a job to complete. Not only did they show no care for my belongings, they actually threw my items--literally tossing boxes around in front of me as though they were unloading garbage into a dumpster. Fragile boxes, wardrobe boxes, items clearly labeled as breakable--all of it was handled with complete disregard. When I pointed out the obvious damage happening right before my eyes, they had the audacity to deny everything. No accountability, no acknowledgment, no professionalism whatsoever. Their excuse for showing up 24 hours late was equally insulting. One of them claimed he had been stung by a bee, as if that justified keeping me waiting for an entire extra day with no communication and no backup plan. This was not just an inconvenience--it was an outrageous breach of contract and of trust. I had rearranged my entire schedule, only to be dismissed with a flimsy story that no legitimate business would ever use to excuse such negligence. After the disastrous delivery, when I finally called Wilson to voice my frustration, his response was beyond shocking. Instead of offering an apology or any kind of resolution, he told me I was being selfish for "demanding that his workers put in long hours." Selfish--for expecting the movers to show up on time, fulfill their contract, and treat my possessions with basic care. To make matters worse, he actually told me I was cruel for being upset that they were an entire day late. Imagine being on the receiving end of damage, delays, and blatant disrespect, only to be told that you are the problem for daring to complain. By the time they left, I was so disgusted that I refused to let them place anything further inside my home. Instead, I took my own belongings from the doorway and carried them into the house myself because I wanted these people out of my sight and off my property. That's how unsafe, uncomfortable, and angry they made me feel in my own home. And as if the disrespect, lateness, and damage weren't enough, I was also overcharged. I had been quoted a flat rate, yet I was hit with more than $300 in additional fees--on top of the fact that they had already failed to deliver within the agreed-upon time frame. This company is the definition of unprofessional. They broke their promises, mishandled my property, insulted me personally, and then charged me more than we agreed. I will never use them again, and I strongly urge anyone considering their services to stay far away. read more

Prior to the move, Eli was very nice, professional, and easy-going. During the move, everything turned into a nightmare. The first group of people who were dispatched to move our stuff, were filled with complaints of having to work on a Saturday and how they had to accommodate the schedule because they had other plans (name was Wilson). Wilson was very disrespectful. He sounded like we were indebted to him. Granted, they wrapped our items well. Once they arrived to our house to deliver the items, only a few individuals worked to get the stuff in our house. The lead, he was Hispanic, was apparently complaining because he had to use booties to get into our house and upstairs (we had new carpet installed). The movers left early and left everything else in our garage - the agreement was that they place our stuff where they should go and that did not happen. Following day, 3 guys came and finished the work. Their original task was supposed to move our items from two 10 ft storage unit, but they ended up finishing the unfinished work in our garage and inside our house, which ultimately led to another problem later that day. The movers were good. We were happier then, except they had to keep working late despite us having our own timeline. We spoke with Eli regarding our constraints and Eli was determined to get the job done (because he said he had no one else who can come out to finish the rest of the work) and did not seem to care that we had babies and with sleeping schedules. He said that their work hours end at 9pm, yet when I asked him why the first group of movers ended their work at 6pm and why they didn't finish the work, he couldn't answer. Instead, he turned the tables on us and forcing us to finish the work. Mind you, we paid thousands of dollars to get this company filled with very unprofessional movers, lack of communication and when things fall through, they will turn the blame on you! We hired professional movers with the expectation of not having to stress much. Instead, they stressed us out a lot! Also found out, their actual movers are not even professionally trained. They were hired from somewhere and offered to get paid about $20/hour. Yet some of them acted more professional than their leads! Not to mention, some of decorations were broken - we did not mind reaching out to inform Eli because it has become a nightmare talking to him. We wanted to end that relation with this moving company. I will never hire these people ever again. If you want to waste your money, hire this company. Otherwise, spend your money elsewhere and do not hire these people. read more

I hired Gorilla Haulers to move my belongings from the east coast to the west. The movers came on time and called me 30 minutes before their arrival. Their were professional and got to work right away. I would like to acknowledge Christine. She keep me informed of the drivers location and when they would arrive. When I had a question she returned my answer promptly. Hiring Gorilla Haulers were a good move on my part. I definitely would recommend them to any one considering a long distance move. read more

Honestly, Gorilla Haulers came highly recommended, but we did not have the best experience. It took five guys over 8 hrs to move a two bedroom apartment down the street. And this was without them having to pack any clothes or coats (we moved these beforehand, and we had to help them pack boxes during). They quoted us for 5 hrs and not only did they take 3 hrs longer, they of course charged us $700 more. They started out fast, and then slowed down quite a bit. They did not seem to know the most efficient ways to pack boxes or the truck. On top of that, they left multiple items behind that we had to move on our own, such as a tv, a few computer monitors, our comforter and pillows, a suitcase, a few boxes and several more items (at least two cars full of items). And they wouldn't move our plants. When unpacking, we found a few broken items, some bowls and cups. And finally, they broke off a part of my Peloton bike, the cup holder, which was no where to be found. Fortunately, the bike still works fine. We gave two stars instead of one because, well, it could have been worse. But what bothered us the most is they wouldn't answer our calls or texts in attempt to correct the situation after the fact. read more

I had Gorilla Haulers help with a full house clean-out. It was a large house on three levels with 30 years of accumulated stuff. I rented my own 15 yard trash bin for the job, and Wilson and his team at GH provided the labor. After a few messages describing what I'd like done I accepted the quote and the team showed up as promised and on time. In a matter of a few hours the team worked quickly, effectively, and per my direction to fill up the bin. I underestimated how much stuff was in the house, and another bin was needed. I was able to easily schedule GH to come back in a couple days to complete the job. Wilson and his team were great to work with and provided good value. Pricing was straight-forward on a time and labor basis. I would recommend them to anyone looking for a clean-out or similar (moving) services. read more

I used them twice. For a law office move and an apartment clean out. Excellent communication with no surprises. On time and very professional read more

I used Gorilla Haulers for my move a few weeks ago and was very satisfied with my service. The two movers, Hamza and Troy, arrived early and were very kind, careful, and efficient throughout the move. They happily dissembled some furniture for me (bed frames, entertainment stand, and two tables) and reassembled them perfectly. Everything was transported in perfect condition with no broken items or damages. I would definitely recommend Gorilla Haulers, especially Hamza and Troy! read more

They are careful and take the time to do a good job. A nice company to deal with and help you with the stuff you don't want to do.

They just finished moving some seriously heavy furniture that I cannot with myself. They came within the allotted time slot, very nice and professional guys, moved it without issues. The price was what they stated in their quote. No issues whatsoever, will definitely use them again whenever we have moving needs As a side note, the company "HaulPROZ" was actually much closer to me and they gave me a quote. However, despite their good reviews, and after reaching out to them multiple times, they completely ghosted me. I thought that was rude, figure if they did not want to take my job they should just say so instead of leaving me on the hook waiting for a response. Should leave a bad review for them, but honestly I never used them, and find it petty to leave a bad review, although I have every right to for wasting my time waiting two weeks for the response back read more

Very efficient, polite and Super nice. Handles your items with care. Hymad and his associate which started with a T I think ( sorry horrible with names) deserve a special shout out. You guys rock! Thank you for making a hectic week seem not so bad. read more

The two men that helped me yesterday were incredibly respectful, kind, and efficient! The process to scheduling my pick up appointment was super easy and flexible - I highly recommended using this service! read more

Not a good company, employees were sleeping in the truck, working very slow and speaking by phone while moving my stuff ( and me paying for it!) I called their boss and his excuses: "they were tired and it was hot outside". It wasn't hot outside and if they were tired they shouldn't be working because I was paying $148 an hour each! This resulted in charging me two more hours than expected! Don't make my mistake! Don't hire this company and NEVER pay by the hour, it's always a scam! read more

They did an excellent job cleaning up my basement and garage with various large items. They were professional, polite, prompt, and efficient. Communication was great and pricing was fair. I highly recommend their junk removal services and would certainly hire them again. read more

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Beginning to end was a great experience and convenient. I shared a description and pictures of the materials that needed hauling and they were able to give me a competitive quote. We scheduled a pickup window shortly after. On the day of pickup, they called me when they were 10 minutes out. And they arrive right on time. The team was great. They were thorough and made sure to check in to make sure they had gathered everything requested. I would definitely use their services again and recommend. read more

Guy named Wilson with NY tel no sets up my move which raised my suspicion but I decided to give them a chance on Facebook then he made up a reason to immediately increased the price saying I was too meddling after I just asked about date change which immediately caused concern but I gave him another benefit of doubt. 3 urban movers showed on time but they moved slow, wasted time standing around, lifted small things to pretend work and milked move duration to increase charge I can tell immediately. I called Wilson to complain and he immediated became combative and accused me of having stolen property lol... what bizzare thing to say to paying customer. You can't make this up. Also lead mover made up excuses why they had to leave early and abandons job and leaves me hanging that took me some time to finish in heavy rain. These people are like dealing with ex cons or corrupt mechanics except they are dumber if thats possible. Your way better off going with guys around Home Depot BEWARE read more

Super easy to arrange with prompt, on-time pickup. Within minutes of calling, I had a quote and a pickup window. I also received texts before they arrived, updating me on the specific time. Friendly and professional, highly recommend read more

Everybody knows that gorillas are exceedingly punctual, courteous, and hard-working -- that's why I chose Gorilla Haulers to remove and dispose of a an old couch and a couple of sofa chairs. I was not disappointed! Nick was responsive to my calls and texts and quoted a flat-rate fee up front, with no hedging about the price depending on how much space the items took up in their truck (unlike some of their competitors). When the day of the move came, the two Gorilla Haulers arrived on time, were pleasant and efficient, and made moving the oversized furniture look easy. What more could you ask for from a hauling company? I would definitely use them again. read more

I contacted Nick at Gorilla Haulers to help get a large armoire up a tight staircase. He and his crew are top notch, take their profession seriously and the level of care taken, especially with such a cumbersome piece was incredible. Other companies would have surely wrecked our walls. You definitely get what you pay for with Gorilla Haulers and I wish more companies across all sectors took as much pride in their work. read more

I had a great experience with Gorilla Haulers. I had removal services and a move completed, and the entire team was professional, punctual, courteous, and treated my things with great care. I would highly recommend their services, and would not hesitate using them again. To Nick and his team - Best of luck in the future! read more

Had a great experience using their services to remove my items. Arrived on time, courteous, efficient, and would highly recommend.

Very quick and easy service too deal with. Called for a estimate and they gave me one over the phone after I sent pictures and they came over in a couple of days and made quick work with my junk read more

I was very pleased with the service they gave for hauling a truck full of furniture I was donating to a local charity. They were extra careful and efficient. They also charity to assure I would get my donation receipt. read more

Cons: We used their service recently (30Jul2021) for our local move in Urbana, MD. 1. First thing, they came 6 hours late (supposed to come at 2PM but came at 8 PM ). 2. We had an IKEA Queen bed which they were not able to dismantle (they informed me that IKEA bed are sometime hard to dismantle and fix it back - it is understandable). I told them it is okay to remove the pieces into the new home if it is broken. As suggested they moved the broken bed to the new house but charged extra $25 for moving the broken bed (moving the bed was part of the initial quote). 3. They broke an office table during the move but did not inform me and left it in the office room. 4, Lastly, they removed the storage rack and did not fix them in the new place and I could not find the screws to fix them. Pros: He did say sorry for coming late and said that he is not billing for one person. -- We had moved several times and worked with different moving companies (we used to give them the keys and they used to arrange everything for us) but never experienced working with someone like Gorilla Haulers - so unprofessional!!! read more

The price was ok. The movers broke our cabinet, chipped our dining table, and damaged the main mattress beyond repair, and our mattress for visitors was filthy on one end. My thought is there the damaged end was not on a cover. There was an acknowledgment by the movers of our broken cabinet which they tried to fix but was unfixable considering the whole that holds a screw in was damaged making it unfixable. In the end, we were never reimbursed or made whole. I give two stars for the pleasantness of the mover's demeanor, but no more. I would not recommend this company. Money saved for them was money lost by us. I would post photos of the damages, but nothing came about then, so I do not expect anything now. read more

Next day service. Arrived on time. Great price, up front, no haggle. Will hire again, and recommend them.

We called Gorilla Haulers after contacting several other moving companies for a last minute move, and I'm so happy those other businesses were booked or way over priced. This company was able to schedule our move for the required date, had competitive rates, and showed up on time and ready to work. We didn't realize we had so much stuff, and they worked through the extreme June heat without complaint! They took our direction on where we wanted things and stayed true to their quoted prices. They did a great job, and we would not hesitate to contact them again. Thanks, Gorilla Haulers! read more

I am so pleased I hired Gorilla Haulers to take away two sofas, assorted bric a brac and some file cabinets I no longer needed. Alex called when he and Wilson were on their way to Reston from Maryland. They arrived when they said they would and took special care not to scuff my walls as they wrestled my furniture down the stairs. The charge was fair and exactly what we had agreed to in texts we exchanged. I especially appreciated the extra effort Wilson said the company would take to recycle my used but still useful furniture. read more

The scheduling process was easy and price was fair. HOWEVER, the people that arrived to pick up my junk arrived with a FULL TRUCK!! They told me they'd rearrange and make it fit but 1. That's your job, not mine. 2. My time is valuable hence why I'm paying YOU to do it for me 3. If you show up to a job unprepared, that's an immediate red flag. Just sloppy and unprofessional. read more

Responsive with reasonable estimate, followed through with appropriate check-ins until we were ready and were right on time! From contacting them via Yelp through the actual pick-up and hauling away of yard junk, the experience with Gorilla Haulers was A+ all the way. Would use them again and would highly recommend to friends and family! Thank you to the team! read more